TGM Communities

At Mr***’s move out there was damage found to the vinyl area in the kitchenThis was very visible upon our final inspectionWe went over the move in inventory sheet that Mr [redacted] provided to us at the time of move in and where he did a VERY thorough job of documenting every single thing he noticed in the apartment & took photos, but there was no mention of this damage to the vinyl on this form or any pictures from him regarding this We asked what he thought was a fair solution to the problem for himself and for TGM since there is no way to know that he did not in fact cause this damageHe never responded to me I revised the amount owed once we received the invoice from the vendor (they over estimated to us) and mailed it to himThe true amount due will be $142.68, with his $deposit applied the balance owed was: $I even offered to split this amount in half in good faith even though again, there was NO mention of this on his move in forms to let us know that it was there before he moved inHe did not respond to this either We are still offering to split this total in half as a courtesy so the amount would be: $We are hoping that will be an amicable resolution to the situation

The consumers called Revdex.com and replied by phone to the business' most recent responseThey said they still disagree with the characterization that there were black stains all over the carpet

We have come to a settlement agreement with the resident and wanted to also update the Revdex.comThanks

We will pay the new amount due, but will need an assurance from TGM Green that the same defect in the kitchen floor has not been charged to previous tenants before usThis guaranteed assurance is important to fully resolving this issue

The move in/condition form is standard practice for almost all apartment communitiesThat is the purpose of the formattached is the invoice showing that we did have to replace the damaged areaIf the resident wants to argue the deposit being applied before or after then we will agree to the $That would be fine, the resident can pay that amaount and we will consider it resolved

1. The items left behind were more than the complaint entailsWe have photos of all items that were left in the apartment that we can provide if necessaryThey were located in the freezer, several cabinets, bathroom drawers, bathroom counter top, bathroom floor,
kitchen counter and atticAccording to the signed damage price sheet they are aware that any item removal charge $25/trip or large item. 2. The dirty washer and dryer- I actually sent an email to them on July 11, letting them know that I had reviewed the charges and the cleaner did not in fact end up charging extra for this, and I removed it from the charges due immediately.3. Carpet damage- The black stains were evident immediately upon the final walk throughWe hoped that it would clean with a professional carpet cleaning so we had this professionally cleanedUnfortunately it did not remove the heavy stainingThe amount due is a pro-ration based on the life of the carpet and this was brand new carpet when they moved inThese pictures were at different times/different days and the same stains were evident(the original install date was 10-15-and the lease is attached per Revdex.com request).They did end up paying to us $576.05, even though only $was due (after the removal of the $charge)I then sent a refund of $to themThe charge for the carpet that was damaged will not change and we will not be refunding the $

Per the lease agreement, which was reviewed and signed by Mr*** states that once the lease expires it will automatically renew month-to-month unless either party gives days written notice of termination or intent to move-outAlso attached to his lease contract is the Buy-Out Agreement
which states his options to end the lease prior to the lease term
Also, per the lease agreement, rent is considered late after the 5th of each monthIt is our standard practice to send a notice to a resident when rent is not received by the morning of the 6th
In addition, Mr*** was aware of the move-out charges that he signed at move-inRegardless if the items are in good condition, removal of such items will be charged $

We received TGM Communities response to our complaint ID *** and wish to make the following points:As regards the 1st & 2nd paragraphs we acknowledge the receipt of a $refund for the washer/dryer which was assessed dispite TGM not paying anything to have them cleaned.Our primary complaint is about the charge of $we were billed to replace the carpet as outlined in the third paragraphWe used an upright vacuum cleaner & regularly sweep the carpeting, moved furniture when we did so & used area rugs in certain high traffic areas to minimize wearFurther, there were no pets or children in the apartment & no other activity we engaged in would have caused anything other than wearWe are completely at a loss to understand how anyone would characterize the condition of the carpet as being heavily stained throughout the apartmentWe don't believe what the photographs depict is anything other than shadows in the carpeting resulting from cleaning & light reflected from the windows & mirrored closet doors

We will pay the new amount due, but will need an assurance from TGM Green that the same defect in the kitchen floor has not been charged to previous tenants before us. This guaranteed assurance is important to fully resolving this issue.

At Mr. [redacted]’s move out there was damage found to the vinyl area in the kitchen. This was very visible upon our final inspection. We went over the move in inventory sheet that Mr. [redacted] provided to us at the time of move in and where he did a VERY thorough job of documenting every single thing he...

noticed in the apartment & took photos, but there was no mention of this damage to the vinyl on this form or any pictures from him regarding this.
We asked what he thought was a fair solution to the problem for himself and for TGM since there is no way to know that he did not in fact cause this damage. He never responded to me.
I revised the amount owed once we received the invoice from the vendor (they over estimated to us) and mailed it to him. The true amount due will be $142.68, with his $20.00 deposit applied the balance owed was: $122.68. I even offered to split this amount in half in good faith even though again, there was NO mention of this on his move in forms to let us know that it was there before he moved in. He did not respond to this either.
We are still offering to split this total in half as a courtesy so the amount would be: $61.34. We are hoping that will be an amicable resolution to the situation.

The consumers called Revdex.com and replied by phone to the business' most recent response. They said they still disagree with the characterization that there were black stains all over the carpet.

We have come to a settlement agreement with the resident and wanted to also update the Revdex.com. Thanks.

I do not agree with the general procedure of TGM Worthington Green that if things are not marked down by tenants in the Inventory form, tenants would have to pay EVERYTHING observed at moving-out. It should depend on specific situations and TGM should investigate if the tenant has truly damaged listed items, and more importantly TGM should provide thorough information in the original invoice letter sent to the tenant. I have the following requests in this specific case. First, TGM must guarantee that these kitchen floor defects must have NOT been charged to ANY previous tenants before us and that TGM Worthington Green accept for any further investigation into this and related issues by a third independent party if needed. Second, the actual invoice for the repair of these defects and the details of repair must be sent to us in order to verify that the repair has indeed been performed. Third, the proposed split should be based on the actual repair invoice (e.g. $142.68/2=$71.34) and then our security deposit $20.00 will be applied to the split amount (rather than being applied to before the split). This would give a charge of $51.34 for us to pay.