Thabo Companies LLC

100% Genuine Technical Support "Thabo Company LLC" I was having a genuine problem in my windows laptopI called at 700-The Thabo Company LLC is also knows as OnlineTechThe windows professional here helped me to get rid of windows problemI strongly trust on themI really thankful to Thabo Company LLC alias OnlineTech247, who immediate came in action to fix m laptop in very less timeThanks ravika

Date: Tue, Oct 17, at 4:AMSubject: Complaint: [redacted] To: [email protected], The customer on the above referenced Complaint was refunded in FullThe refund details are attached below for your recordsThank you,

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint [redacted] and after sending Thabo Co a registered letter with proof of cancellation a Thabo rep called meThe charge was reversed on March 22, and Thabo had this informationAfter several calls on May 30, from Thabo representative ***, he agreed to refund the full amount that I was chargedThabo issued the credit on May 31, Regards, [redacted]

Thabo Companies LLC is a network security vendor and we advertise our services through various online platforms such as [redacted] , [redacted] e.t.cCustomers identify us online and call us regarding various issues that we are licensed to supportWe do not call customers and have no way of accessing their computersOn 1/23/Ms [redacted] called us and purchased a $ [redacted] install and supportOn that date the customer signed an agreement with us that included a cancellation policyAt a later time she decided that she no-longer needed our services and hence wanted a refundShe first contacted her financial institution and submitted a chargebackDue to the penalties we incur from chargebacks we asked the customer to reverse the chargeback so she can be properly refundedThe customer failed to do so and we provided supporting documents to validate the chargeAfter the charge was awarded in our favor this Revdex.com complaint came forwardWe have contacted the customer again to remove the complaint with Revdex.com as we are ready and willing to refund her and she has agreedThank you

Thabo Companies LLC is a network security vendor and we advertise our services through various online platforms such as [redacted] , [redacted] e.t.cCustomers identify us online and call us regarding various issues that we are licensed to supportOn 3/15/we received a call from *** [redacted] *** and she was having issues with her internal keyboard and that her WIFI was not workingOur technician explained to the customer that we are a third party vendor and after the customer's signed consent, we proceed to resolve the customers issues and installed a Network Security Firewall on the customers machineThe customer on that day was happy and signed a service agreement with us that included a cancellation policyWe have not contacted [redacted] again sinceWe also do not keep customers payment information as required by our processing merchantWe will not be contacting or charging [redacted] for anything or any reason in the futureThanks you

Receipt follows:___________________________________________========== TRANSACTION RECORD ==========THABO COMPANIES LLCCRABBS BRANCH WAYROCKVILLE, MD 20855United StatesGreetings,Please find the refund details attached below as the customer had requestedThe refund has been processed back to the customers cardThanks you TYPE: RefundACCT: *** $ USD ($ USD was requested)CARDHOLDER NAME : [redacted] ***CARD NUMBER : ############***DATE/TIME : Apr 17:22:55REFERENCE # : [redacted] *AUTHOR# : RETURNTRANSREF : Approved - Thank You 100Please retain this copy for your records.========================================Tell us why here

We contacted customer regarding this issue identified she had called in a wrong numberCustomer's issue was resolvedThanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

We made several attempts to contact the customer without successThe customer has been refunded as per her contractPlease find refund details below and her contract attachedThank you Receipt follows:

TRANSACTION RECORD

Thabo companies llc crabbs branch way rockville, md 20855 united statestype: refundacct: *** $ usd ($ usd was requested) cardholder name: *** * *** card number: ############*** date/time: sep 10: 42: 37 reference #: *** *** * author#: returntransref. : approved - thank you 100please retain this copy for your records.

I received a refund from the company on 5/5/After much harassment to remove my complaintThank you for your help

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Thabo has withdrawn the entire amount and apologized for the error
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Too Late!!! I do not care to deal further with this company I still believe they are not a reputable company
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Customer came to us having issues with her computer and her issues were resolvedshe called back asking for a refund and she was refunded the entire amount according to our return policybelow are details of her refund to her financial institution. Transaction tag *** (close)
type tagged refund status approved etg response - transaction bank response - approved *** id ***-** processing centre *** *** amount usd payment method *** credit card number ############*** card holder *** * *** expiry date 11/authorization num return reference num not available customer reference not available reference number not available transaction reference *** *** * merchant terminal number *** transaction time 2016/09/12: 13: *** *** merchant order number *** *** user *** cavv no cavv cavv response not available avs result not available cvvresulttell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
They refunded only 199.99, they still have 299.99 of my money and when I started this I still had a year and 7 months out of the 2 year contract that began in Jan 2017. That's when they told me in the month of May 2017 that I needed to buy more at the price of 199.99. I want the rest of my money. I gave them the chance in 07/17 to give me a  partial refund of the 299.99 but they refused. I would have gladly paid for the 5 months that I used but now that they put me through so much stress I want it ALL!!!!
Regards,
[redacted]

[redacted]
We have received your letter dated May 16, 2017. Thabo Companies LLC is a network security vendor and we advertise our services through various online platforms such as [redacted] Customers identify us online and call us regarding various issues that we are...

licensed to support.  On January 18th we received your payment of $399.99 for a 1 years Network Security Software install and support agreement. On that date you signed an agreement with us that included a cancellation policy. You have decided you no-longer need our services and hence want a refund.  Your financial institution has submitted a chargeback on your behalf and we submitted documentation to support our agreement. Due to the penalties we incur from chargebacks we ask that you reverse the chargeback with your bank so we can properly refund you as per our agreement. Once the chargeback has been lifted please call us at [redacted] to process your refund or respond to this email.Attached is the signed agreement we provided you at the time of payment.If you have any questions, please call me at [redacted]
Sincerely,-- Thabo Companies LLC [redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint [redacted] and after sending Thabo Co a registered letter with proof of cancellation a Thabo rep called me. The charge was reversed on  March 22, 2017 and Thabo had this information. After several calls on May 30, 2017  from Thabo representative [redacted], he agreed to refund the full amount that I was charged. Thabo issued the credit on May 31, 2017..
Regards,
[redacted]

Receipt follows:

transaction record

thabo companies llc15835 crabbs branch wayrockville, md 20855united statesgreetings, please find the refund details attached below as the customer had requested. The refund has been processed back to...

The customers card. Thanks you type: refundacct: [redacted]                   $ 179.99 usd            ($ 179.99 usd was requested) cardholder name: [redacted] [redacted] card number     : ############ [redacted] date/time       : 26 apr 17 17: 22: 55reference #     : 00 [redacted] author. #       : returntrans. Ref.      :     approved - thank you 100please retain this copy for your records.

ell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]