Thabo Companies LLC

Date: Tue, Oct 17, 2017 at 4:58 AMSubject: Complaint: [redacted]To: [email protected], The customer on the above referenced Complaint was refunded in Full. The refund details are attached below for your recordsThank you,

From:  galefele thabo s [redacted] & lt; [redacted] & gt;date: thu, may 5, 2016 at 8: 25 pmsubject: fwd: fwd: service agreementto: [redacted] ms [redacted] , I called ms. [redacted] and she stated she was duly satisfied with our business. Below is the email attachment relaying  the invoice ms...

[redacted] had requested.  please advise if I can be of further assistance.  thank you, - — - forwarded message - — subject: fwd: service agreementdate: wed, 04 may 2016 17: 43: 11 +0000from: [redacted] to: [redacted] - — - forwarded message from [redacted] - — - date: wed, 04 may 2016 15: 07: 41 +0000 from: [redacted] subject: fw: service agreement to: [redacted] [email protected] cc: [email protected] dear ms. [redacted] , we received a complaint from the revdex.com stating you did not receive an invoice for the computer services we provided you. We regret that we were not able to email the invoice due to the lack of a working email post the transaction. This email confirms that a payment of $499.99 was received on december 17th 2015. Your payment confirmation number is [redacted] . Please find the service agreement attached. We recommend that you give us a monthly routine call for your system check-up and updates. If you have any questions contact us at: for billing: ###-###-#### for technical support: ###-###-#### sincerely, thabo companies llc [redacted] "we are here to help" - — - end forwarded message - — - - — - forwarded message - — from:   [redacted] to:   [redacted] 1421@gmail. Comcc:  books123_fin@hotmail. Comdate:  wed, 04 may 2016 15: 07: 41 +0000subject:  fw: service agreementdear ms. [redacted] , we received a complaint from the revdex.com stating you did not receive an invoice for the computer services we provided you. We regret that we were not able to email the invoice due to the lack of a working email post the transaction. This email confirms that a payment of $499.99 was received on december 17th 2015. Your payment confirmation number is [redacted] . Please find the service agreement attached. We recommend that you give us a monthly routine call for your system check-up and updates. If you have any questions contact us at: for billing:   ###-###-####for technical support:  ###-###-####sincerely, thabo companies llc [redacted] "we are here to help"

From:  galefele thabo s [redacted]
font-family: arial, sans-serif;">< [redacted] & gt;date: thu, may 5, 2016 at 8: 25 pmsubject: fwd: fwd: service agreementto: [redacted] ms [redacted] , I called ms. [redacted] and she stated she was duly satisfied with our business. Below is the email attachment relaying  the invoice ms. [redacted] had requested.  please advise if I can be of further assistance.  thank you,
— forwarded message - —
subject:
fwd: service agreement
date:
wed, 04 may 2016 17: 43: 11 +0000
from:
[redacted]
to:
[redacted]
— forwarded message from [redacted] - — - date: wed, 04 may 2016 15: 07: 41 +0000 from: [redacted] subject: fw: service agreement to: [redacted] [email protected] cc: [email protected] dear ms. [redacted] , we received a complaint from the revdex.com stating you did not receive an invoice for the computer services we provided you. We regret that we were not able to email the invoice due to the lack of a working email post the transaction. This email confirms that a payment of $499.99 was received on december 17th 2015. Your payment confirmation number is [redacted] . Please find the service agreement attached. We recommend that you give us a monthly routine call for your system check-up and updates. If you have any questions contact us at: for billing: ###-###-#### for technical support: ###-###-#### sincerely, thabo companies llc [redacted] "we are here to help" - — - end forwarded message - — -
— forwarded message - — from:   [redacted] to:   [redacted] 1421@gmail. Comcc:  books123_fin@hotmail. Comdate:  wed, 04 may 2016 15: 07: 41 +0000subject:  fw: service agreementdear ms. [redacted] , we received a complaint from the revdex.com stating you did not receive an invoice for the computer services we provided you. We regret that we were not able to email the invoice due to the lack of a working email post the transaction. This email confirms that a payment of $499.99 was received on december 17th 2015. Your payment confirmation number is [redacted] . Please find the service agreement attached. We recommend that you give us a monthly routine call for your system check-up and updates. If you have any questions contact us at: for billing:   ###-###-####for technical support:  ###-###-####sincerely, thabo companies llc [redacted] "we are here to help"

[redacted]
Greetings The customer on the above referenced claim was refunded according to our agreement. The customer was billed $299.99 for the incidental issues that were resolved. Please find the refund details...

below. Thank you Refund #1Receipt follows:[redacted]                  [redacted]            [redacted]     [redacted]       [redacted]     [redacted]       [redacted]     *
    [redacted]                  [redacted]
            [redacted]     [redacted]       [redacted]     [redacted]
**

I have been a customer of Thabo for a couple of years. Their technical staff is terrific.They cover my computers for everything. I have 2 policies with them for a lifetime. It is worth the cost, as they have fixed my problems numerous times. The best part is they are always there when I want them, no waiting on the phone for hours, quick response.

Thabo Companies LLC is a network security vendor and we advertise our services through various online platforms such as [redacted], [redacted] e.t.c. Customers identify us online and call us regarding various issues that we are licensed to support. We do not call customers and have no...

way of accessing their computers. On 1/23/2017 Ms. [redacted] called us and purchased a $199.99 [redacted] install and support. On that date the customer signed an agreement with us that included a cancellation policy. At a later time she decided that she no-longer needed our services and hence wanted a refund. She first contacted her financial institution and submitted a chargeback. Due to the penalties we incur from chargebacks we asked the customer to reverse the chargeback so she can be properly refunded. The customer failed to do so and we provided supporting documents to validate the charge. After the charge was awarded in our favor this Revdex.com complaint came forward. We have contacted the customer again to remove the complaint with Revdex.com as we are ready and willing to refund her and she has agreed. Thank you

On 11-25-2016 Ms. [redacted] contacted us regarding issues she was having with her computer. We assigned her a technician who assisted her in resolving the issues she was having with her machine. After the work was completed she electronically signed a work order (attached to this response). She...

was given instructions to remit payment for services rendered and provided and non working credit card. We only contacted her to pursue alternative payment method. As third party vendors for [redacted], [redacted] and [redacted] Network Security software our name does not appear on the licensed software. We did not keep the customers credit card information and have immediately seized our efforts to recoup payment for the work that was already performed. We will not contact the customer again. Thanks

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Rachael V[redacted]

From: Galefele Thabo S[redacted]<[redacted]>Date: Wed, May 11, 2016 at 3:31 PMSubject: [redacted] Service Agreement : Compalint # [redacted]To: [redacted]Hello,Please Service agreement attached. Thank you  Thabo Companies LLC. Tel: ###-###-#### Email : [redacted] Website : www.thabocompaniesllc .com Invoice To: Invoice No: [redacted] December 17th 2015 [redacted] [redacted]. [redacted] Atlanta, GA. 30309 PAID DURATION DESCRIPTION UNIT PRICE PRICE 5 Years Unlimited Technical Support $499.99 $499.99 Network Security already Installed on Computer SUB TOTAL $499.99 $ 4 99 .99 TOTAL FOR TECHNICAL SUPPORT CONTACT Technical Team (Tel): ###-###-#### E-mail – [email protected] FOR ANY BILLING RELATED QUERIES CONTACT Billing Team (Tel): ###-###-#### E-mail – [redacted] 
THANK YOU FOR CHOOSING THABO COMPANIES. Terms & Conditions THESE TERMS AND CONDITIONS ("TERMS AND CONDITIONS") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF THABO COMPANIES COMPANIES COMPUTER SUPPORT SERVICE. PLEASE READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS PERTAINING TO YOUR AND OUR RIGHTS AND OBLIGATIONS FOR THE THABO COMPANIES. "AGREEMENT" THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, THE ACCEPTABLE USE POLICY ("AUP") AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND THABO COMPANIES (THE "AGREEMENT"). You must agree to the Terms and Conditions in order to be eligible to use the THABO COMPANIES Portal (defined below), or obtain Services (defined below). If you choose not to submit a Plan Order, then the entire "Agreement" between you and THABO COMPANIES consists of these Terms and Conditions, and the AUP and the Privacy Policy. “DEFINITIONS” Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and AUP and are incorporated by reference to these Terms and Conditions. "YOU" "You" means you individually, any person, including any employer that you are acting on behalf of. "SERVICES" AND "THABO COMPANIES PORTAL" These Terms and Conditions govern all plans available through THABO COMPANIES COMPANIES Portal, and any use of the THABO COMPANIES company’s Portal. In the event of any conflict, these Terms and Conditions control any Plan Order form that you submit requesting Services ("Plan Order"). Incident Services THABO COMPANIES offers incident based services, which entitles you to access our certified technical support agents 24/7 support for the number of incidents specified in the contract. An incident is calculated as an occurrence of defect that is reported by you. On your purchase of service, you are entitled to get support for any number of devices, for which support has been purchased. With each device, you are entitled to get support for two peripherals. Peripherals include printer, fax machine, digital camera, smart phones, wireless router, network switch, and gaming console. Unless otherwise communicated to you no additional peripherals would be supported in your contract. In this duration, you are free to call our technicians any number of times for technical issues with your computers and peripherals included in the plan. "MATERIALS" "Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the THABO COMPANIES Portal; said materials are the proprietary and copyrighted work of THABO COMPANIES and/or its suppliers. The definition of "Materials" does not include the design or layout of the www.thabocompanies.com web site or any other Thabo Companies owned, operated, licensed or controlled site. "SOFTWARE" "Software" means a computer program of any kind, whether owned by Thabo Companies or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. “SUBMISSION OF PLAN ORDERS; SERVICE PLANS” You may order Services by submitting Plan Orders through the THABO COMPANIES Portal. Once THABO COMPANIES accepts the Plan Order submitted by you, you will receive an email from THABO COMPANIES at the email address that you provide or have provided to THABO COMPANIES as part of the Registration Process for the Services. THABO COMPANIES is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by THABO COMPANIES of a Plan Order, you will get the required Service Plan. “UNDERTAKING” Subject to the Terms and Conditions, and the specifics of each Service Plan, Thabo Companies will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Thabo Companies will attempt problem diagnosis and a solution over the telephone, through chat or email, or other means as it deems most appropriate under the circumstances. All undertakings under Service Plans are subject to THABO COMPANIES Limited Warranty, which is set forth below. For more information, please refer to our online documentation. “PAYMENT” Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Thabo Companies has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. “MONEY BACK POLICY” You are entitled to receive 100% of your money back in case we are unable to solve even one your computer/peripherals related issues to your satisfaction, or not solved within the stipulated time promised to you. If for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy. For this to happen, you would be required to send a mail to [email protected] stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 7 working days. “Refund” You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A Minimum of $149.99 would be deducted from each PC subscription at the time of cancellation. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file for a refund, your account may become ineligible to receive a refund from us, as stated below: - For our subscription-based plan the Money-Back Guarantee is valid for 15 days, beginning at the time of online purchase. - For our incidental plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of 1st Incident. Breach and Disputes If at any time any questions, dispute or difference whatsoever shall arise between the Customer and the Company upon, in relation to, or in connection with the Contract either of the parties may give to the other notice in writing of the existence of such question, dispute or difference and if it cannot be resolved to their satisfaction the same shall be referred to the arbitration of a person to be mutually agreed upon. The contract shall be governed by the US Law.

Thabo Companies LLC is a network security vendor and we advertise our services through various online platforms such as [redacted] e.t.c. Customers identify us online and call us regarding various issues that we are licensed to support. On 3/15/2017 we received a call from...

[redacted] and she was having issues with her internal keyboard and that her WIFI was not working. Our technician explained to the customer that we are a third party vendor and after the customer's signed consent, we proceed to resolve the customers issues and installed a Network Security Firewall on the customers machine. The customer on that day was happy and signed a service agreement with us that included a cancellation policy. We have not contacted [redacted] again since. We also do not keep customers payment information as required by our processing merchant. We will not be contacting or charging [redacted] for anything or any reason in the future. Thanks you

On 11-25-2016 Ms. [redacted] contacted us regarding issues she was having with her computer. We assigned her a technician who assisted her in resolving the issues she was having with her machine. After the work was completed she electronically signed a work order (attached to this response)....

She was given instructions to remit payment for services rendered and provided and non working credit card. We only contacted her to pursue alternative payment method. As third party vendors for [redacted], [redacted] and [redacted] Network Security software our name does not appear on the licensed software. We did not keep the customers credit card information and have immediately seized our efforts to recoup payment for the work that was already performed. We will not contact the customer again. Thanks

100% Genuine Technical Support "Thabo Company LLC"
I was having a genuine problem in my windows 10 laptop. I called at 1855 700-9162 The Thabo Company LLC is also knows as OnlineTech247. The windows professional here helped me to get rid of windows 10 problem. I strongly trust on them. I really thankful to Thabo Company LLC alias OnlineTech247, who immediate came in action to fix m laptop in very less time. Thanks ravika

We contacted customer regarding this issue identified she had called in a wrong number. Customer's issue was resolved. Thanks

From: [redacted] <[redacted].com>Date: Wed, Sep 13, 2017 at 7:40 PMSubject: Revdex.comTo: [redacted] <[redacted]@myRevdex.com.org>Cc: [email protected] Whom It May Concern, In regards to complaint #[redacted], I have spoken to the Thabo Company...

concerning this complaint, and we have resolved this issue. As per your policy, you do not allow the complaint to be removed. However, I do request the complaint not be published. Thank you for your assistance in this matter.Sincerely, [redacted] ###-###-####