We will stop the billing and refund you two months of service at $ [redacted] has not taken over the contract He viewed the contract on May 10th but did not sign it and hasn't paid for two months of the monitoring since you sold the house Technically the transfer of contract hasn't taken place because Steve has not completed the contract transfer and paid for the service, but being a good business we will refund your payments and you will not have to be responsible for the contract any longer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The Alarm Guys split from Central Security Group and continue to monitor and service accounts retained by The Alarm GuysWhen the separation occurred Central Security Group reassigned all contracts retained by The Alarm Guys back to The Alarm GuysTherefore, the contract is still validIf the customer would like to terminate the agreement they would need to pay off the remaining balance of the contractPlease see the attached form fill out with payment and return to us to close out the account thanks, ? -The Alarm Guys
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Customer was in collections due to non paymentattempts were made in February to bring the account currentThe customer's bank payments were not being processed on the bank's side with an error message generally meaning the payments were on stop payDuring the phone call with the customer we repeatedly tried to the explain this but she was not cooperating and said she would report us to the Revdex.com hung up on us also there were many attempts to get a resolution with her on the phone to no availMy collections department manager and I removed her from collections immediately after the phone call at 12:10p.m on 10/19/prior to her making the report and the agency responded at 12:36pm stating it was cancelled and closedHer service is no longer active and was not active at the time of the callSo contrary to the complaint we were absolutely listening and interested in a resolution - which we expedited and completedThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am unsure of the resolution and the statements in the response are false I was NEVER contacted by Alarm Guys by phone or mailPlease provide a copy of the invoices and recorded calls I was told were available I couldn't have been past due in February since that was when my 1st bill was due(My account was open in December) I never hung up on anyoneI was treated unprofessionally from the time I initiated the conversationNot once did anyone confirm my bank account or routing numberInstead I was accused of putting a "block" on my accountI spoke worth my bank who confirmed there's no block and an error occurs when information is entered incorrectly My alarm remained active, I was never billed or contacted, so I never knew my bill was not being paid by direct debit per contact agreement I can not afford to pay months in full due to their error so I need to know if collections will persist and how we will resolve this Final Business Response / [redacted] (4000, 9, 2015/10/27) */ As stated in my previous response the account was taken out of collections on the day of the phone calls to our officeThe account would only be reinstated if the consumer wishes to continue service and develop a repayment planIn the event the consumer wishes not to reinstate the payment or or the service we are considering this matter closed and do not wish to pursue any further action with the consumer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will accept a check to be mailed to meI will only communicate through Revdex.comIf I don't receive my reimbursement and they are just agreeing to do this to get the complaint closed I will have to file another complaint.my mailing address is [redacted] ***.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Go ahead and close this complaint with the note that the customer is not satisfied They have stopped taking the money out of my checking account and have refunded me twice the three months they owed me I returned the second check which was for all months as I had already been refunded that money I have talked to them and they have told me they have not received the second check back yet Out of the three items on the complaint the only one the company has not done is contact me regarding the NEW contract they pressured us into signing But I don't believe we will be hearing from him I plan on contacting the actual company doing the monitoring to see what can be done Thank you for your help.Sincerely, [redacted]
They have not signed the agreement and are not paying the billWe have made attempts to reach out to them to move forward with transferring? the account but they are unresponsiveThe account transfer process has not been completed at this time
Complaint: [redacted] I am rejecting this response because: they stated in writing (emails I attached in previous rejection) I would get my refund due to the Cancellation of my account I followed up several times and none of this information they are telling now was told to meI was told once on the phone I would be getting my refund and then from that point on when I called to follow up they either passed the phone to different girls in the office, played dumb on the phone with me about the situation, hung up on me, told me a manager would follow up, or forwarded me to some automation system to end the call They also out of spite of this complaint started charging my account for a service I no longer have nor have access to again without authorization when my services were cancelledI will not accept anything except the refund of my money that doesn't belong to the alarm brothers companySincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: that was only part of the complaint the other part was that they have not stopped taking the monthly charge from the checking account and I won't know for sure if that really has been completed until sometime next week so I do not want this closed yet.? the business never contacted me regarding this issue I had to call again to find out what was being done.? they also have not contacted me regarding the cancellation request.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ The agreement states that we have to obtain an Equifax score in order to put in a system at no upfront costHowever, because the agreement was cancelled a request to Equifax has been submitted to remove the score request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign aggrement either at the first timeThey ran my credit witout my agreement Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/04/09) */ Disciplinary action is being taken against the sales agentA request to Equifax has already been submitted to remove the inquiry
Initial Business Response / [redacted] (1000, 10, 2014/11/05) */ Received business response via email on 11/5/14: Dear [redacted] - The Alarm Guys, INC has agreed to cancel your Alarm Monitoring Agreement in Full due to the circumstances at handPlease call our office @ XXX-XXX-XXXX to schedule a time for "The Alarm Guys, INC" to send out a technician to pick up our equipmentOnce all equipment has been removed the account will be cancelled Please advise that we must uninstall the equipment in order to cancel out your accountThank you for your patience in this matter Thanks The Alarm Guys, LLC management Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr [redacted] Sending a crossed out work form used by one of works with handwritten conditions upon which the contract would be cancel, without a signature of any form, is not my idea of an official confirmation that my contract has been cancelled What you sent is unacceptableNext Time you send some one for your workers to pick up your equipment make sure he brings the original contract void and signedIt is then that you will get your equipment and your moneyPlease let us be professionals I spoke to you on Tuesday 11/and informed you that your equipment had been removed and was ready for you to pick up any time you were ready to give confirmation of the contract cancelation When you present me with the original contract void, signed and datedI will happily turn over to you your remote, cell unit and checksNot before That which you sent today is totally unacceptable and your word is not sufficient Final Consumer Response / [redacted] (2000, 20, 2014/12/17) */ File #XXXXXXXXwas resolved with the help of the Consumer Affairs Department
Complaint: [redacted] I am rejecting this response because: there is no other address but I do not want this closed because I have been told times that the payment was stopped but continue to be taken out of the checking accountAlong with the CSG/GuardianAlarm which is the company that alarm guys contracts withI also have not received a phone call or anything in writing regarding the contract being cancelled.Sincerely, [redacted]
Do you have another Address besides [redacted] **? Attached is a screen shot of the invoices we have for this address and there are no duplicatesPerhaps there is another alarm company billing you?
I am responding to the email you sent regarding [redacted] I was unable to access the complaint on line but I wanted to let you know we reviewed the account and we were in error We had refunded the customer and if there is any additional money owed that was taken out prior to us rectifying the account, we will reimburse the customer for that as well Thank you
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have already been in touch with this customer and are working expeditiously to resolve this issueWe will be refunding him and adjusting the cost as requested
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ The Alarm Guys have received her request for cancellation and acknowledged the cancellationThe contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipmentThe agreement between the customer and The Alarm Guys will be cancelled with no penalty
[redacted] has not signed the new contract and he is not paying the billTherefore he has not taken over the contract from youIf [redacted] does not take over the contract we can setup a system at your new location or attempt to have someone else take it overPlease let us know how you would like to proceed
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per phone conversation with The Alarm Guys they will refund my money and pick up their equipmentWe asked for ck first then they could have equipmentwe asked for disaplinary action and they said that the guys that came out were independent contractorsso they couldnt do anythingThat is not satisfactoryThese guys committed FRAUD and they represent The Alarm CompanyThey sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an apptand bring us ck We have not heard backIt has been about daysI am still furious about thisand also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring companyI believe compensation is due meI am a disabled senior and feel we were targetedThis needs to stopThe only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have accessSomething needs to be done so this stops and no others have to deal with thisMy anxiety level is through the roofPlease help
We will stop the billing and refund you two months of service at $ [redacted] has not taken over the contract He viewed the contract on May 10th but did not sign it and hasn't paid for two months of the monitoring since you sold the house Technically the transfer of contract hasn't taken place because Steve has not completed the contract transfer and paid for the service, but being a good business we will refund your payments and you will not have to be responsible for the contract any longer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The Alarm Guys split from Central Security Group and continue to monitor and service accounts retained by The Alarm GuysWhen the separation occurred Central Security Group reassigned all contracts retained by The Alarm Guys back to The Alarm GuysTherefore, the contract is still validIf the customer would like to terminate the agreement they would need to pay off the remaining balance of the contractPlease see the attached form fill out with payment and return to us to close out the account thanks, ? -The Alarm Guys
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Customer was in collections due to non paymentattempts were made in February to bring the account currentThe customer's bank payments were not being processed on the bank's side with an error message generally meaning the payments were on stop payDuring the phone call with the customer we repeatedly tried to the explain this but she was not cooperating and said she would report us to the Revdex.com hung up on us also there were many attempts to get a resolution with her on the phone to no availMy collections department manager and I removed her from collections immediately after the phone call at 12:10p.m on 10/19/prior to her making the report and the agency responded at 12:36pm stating it was cancelled and closedHer service is no longer active and was not active at the time of the callSo contrary to the complaint we were absolutely listening and interested in a resolution - which we expedited and completedThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am unsure of the resolution and the statements in the response are false I was NEVER contacted by Alarm Guys by phone or mailPlease provide a copy of the invoices and recorded calls I was told were available I couldn't have been past due in February since that was when my 1st bill was due(My account was open in December) I never hung up on anyoneI was treated unprofessionally from the time I initiated the conversationNot once did anyone confirm my bank account or routing numberInstead I was accused of putting a "block" on my accountI spoke worth my bank who confirmed there's no block and an error occurs when information is entered incorrectly My alarm remained active, I was never billed or contacted, so I never knew my bill was not being paid by direct debit per contact agreement I can not afford to pay months in full due to their error so I need to know if collections will persist and how we will resolve this Final Business Response / [redacted] (4000, 9, 2015/10/27) */ As stated in my previous response the account was taken out of collections on the day of the phone calls to our officeThe account would only be reinstated if the consumer wishes to continue service and develop a repayment planIn the event the consumer wishes not to reinstate the payment or or the service we are considering this matter closed and do not wish to pursue any further action with the consumer
Initial Business Response / [redacted] (1000, 5, 2015/04/02) */ Account was cancelled Mar XX XXXX X:XXPM PST refund for first month service mailed out
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will accept a check to be mailed to meI will only communicate through Revdex.comIf I don't receive my reimbursement and they are just agreeing to do this to get the complaint closed I will have to file another complaint.my mailing address is [redacted] ***.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Go ahead and close this complaint with the note that the customer is not satisfied They have stopped taking the money out of my checking account and have refunded me twice the three months they owed me I returned the second check which was for all months as I had already been refunded that money I have talked to them and they have told me they have not received the second check back yet Out of the three items on the complaint the only one the company has not done is contact me regarding the NEW contract they pressured us into signing But I don't believe we will be hearing from him I plan on contacting the actual company doing the monitoring to see what can be done Thank you for your help.Sincerely, [redacted]
They have not signed the agreement and are not paying the billWe have made attempts to reach out to them to move forward with transferring? the account but they are unresponsiveThe account transfer process has not been completed at this time
Complaint: [redacted] I am rejecting this response because: they stated in writing (emails I attached in previous rejection) I would get my refund due to the Cancellation of my account I followed up several times and none of this information they are telling now was told to meI was told once on the phone I would be getting my refund and then from that point on when I called to follow up they either passed the phone to different girls in the office, played dumb on the phone with me about the situation, hung up on me, told me a manager would follow up, or forwarded me to some automation system to end the call They also out of spite of this complaint started charging my account for a service I no longer have nor have access to again without authorization when my services were cancelledI will not accept anything except the refund of my money that doesn't belong to the alarm brothers companySincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: that was only part of the complaint the other part was that they have not stopped taking the monthly charge from the checking account and I won't know for sure if that really has been completed until sometime next week so I do not want this closed yet.? the business never contacted me regarding this issue I had to call again to find out what was being done.? they also have not contacted me regarding the cancellation request.Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/04/07) */ The agreement states that we have to obtain an Equifax score in order to put in a system at no upfront costHowever, because the agreement was cancelled a request to Equifax has been submitted to remove the score request Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign aggrement either at the first timeThey ran my credit witout my agreement Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/04/09) */ Disciplinary action is being taken against the sales agentA request to Equifax has already been submitted to remove the inquiry
Initial Business Response / [redacted] (1000, 10, 2014/11/05) */ Received business response via email on 11/5/14: Dear [redacted] - The Alarm Guys, INC has agreed to cancel your Alarm Monitoring Agreement in Full due to the circumstances at handPlease call our office @ XXX-XXX-XXXX to schedule a time for "The Alarm Guys, INC" to send out a technician to pick up our equipmentOnce all equipment has been removed the account will be cancelled Please advise that we must uninstall the equipment in order to cancel out your accountThank you for your patience in this matter Thanks The Alarm Guys, LLC management Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr [redacted] Sending a crossed out work form used by one of works with handwritten conditions upon which the contract would be cancel, without a signature of any form, is not my idea of an official confirmation that my contract has been cancelled What you sent is unacceptableNext Time you send some one for your workers to pick up your equipment make sure he brings the original contract void and signedIt is then that you will get your equipment and your moneyPlease let us be professionals I spoke to you on Tuesday 11/and informed you that your equipment had been removed and was ready for you to pick up any time you were ready to give confirmation of the contract cancelation When you present me with the original contract void, signed and datedI will happily turn over to you your remote, cell unit and checksNot before That which you sent today is totally unacceptable and your word is not sufficient Final Consumer Response / [redacted] (2000, 20, 2014/12/17) */ File #XXXXXXXXwas resolved with the help of the Consumer Affairs Department
Complaint: [redacted] I am rejecting this response because: there is no other address but I do not want this closed because I have been told times that the payment was stopped but continue to be taken out of the checking accountAlong with the CSG/GuardianAlarm which is the company that alarm guys contracts withI also have not received a phone call or anything in writing regarding the contract being cancelled.Sincerely, [redacted]
Do you have another Address besides [redacted] **? Attached is a screen shot of the invoices we have for this address and there are no duplicatesPerhaps there is another alarm company billing you?
I am responding to the email you sent regarding [redacted] I was unable to access the complaint on line but I wanted to let you know we reviewed the account and we were in error We had refunded the customer and if there is any additional money owed that was taken out prior to us rectifying the account, we will reimburse the customer for that as well Thank you
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have already been in touch with this customer and are working expeditiously to resolve this issueWe will be refunding him and adjusting the cost as requested
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ The Alarm Guys have received her request for cancellation and acknowledged the cancellationThe contractors for the alarm sale and installation have been notified to return to the premises to uninstall the equipmentThe agreement between the customer and The Alarm Guys will be cancelled with no penalty
[redacted] has not signed the new contract and he is not paying the billTherefore he has not taken over the contract from youIf [redacted] does not take over the contract we can setup a system at your new location or attempt to have someone else take it overPlease let us know how you would like to proceed
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per phone conversation with The Alarm Guys they will refund my money and pick up their equipmentWe asked for ck first then they could have equipmentwe asked for disaplinary action and they said that the guys that came out were independent contractorsso they couldnt do anythingThat is not satisfactoryThese guys committed FRAUD and they represent The Alarm CompanyThey sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an apptand bring us ck We have not heard backIt has been about daysI am still furious about thisand also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring companyI believe compensation is due meI am a disabled senior and feel we were targetedThis needs to stopThe only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have accessSomething needs to be done so this stops and no others have to deal with thisMy anxiety level is through the roofPlease help