Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ Contact Name and Title: [redacted] M - Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @thealarmguys.net RE: XXXX-XXXX-***, [redacted] Dear [redacted] - I have attempted to contact you multiple occasions since receiving this complaintUnfortunately we have not had a chance to speak and come to a resolutionI reviewed your account and am sorry that you have chosen to file a complaint against The Alarm Guys based on your claim that your daughter [redacted] ( [redacted] ) [redacted] (***) signed you up without your knowledge Please advise that once all the equipment is returned to "The Alarm Guys, LLC" that was originally installed we will remove your account from collections just as originally discussed Thanks The Alarm Guys, LLC management Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is information due to The Alarm Guys HAVE Already Picked THE equipment months after we tried resolving directly with themMy daughter did not do anything they are statingIt was there employees that have been doing others wrong tooI can get others to let you knowThey took even the alarm that was there already Final Business Response / [redacted] (4000, 16, 2014/07/16) */ Dear [redacted] , The PARTIAL un-install of the alarm system took place on 8/7/in which our technician was kicked out of the home and not allowed to remove all of the equipmentThe reason we dispatched was to pick up our equipment due to the account canceling for 6-months of unpaid servicePer the year agreement you signedMr [redacted] this alone is a breach of the contract We attempted to work with you (the customer) and remove the system / work out a final buyout agreement from 8/7/to 4/Our offers were met with Mr***'s daughter calling our office multiple times threatening legal action and asking for personal information of employeesSince no resolution could be found the customer was sent to collections in 4/for breach of contract due to months non-paymentWe feel that after being given months to make good on his breach of contract you have not responded to our letters in kind and thus we had to send you to collectionsPlease contact Hillcrest Davidson Collections going forward to resolve this situation and have the action against your credit resolved
Complaint: [redacted] I am rejecting this response because: my service was cancelled through diana in salesPhone [redacted] she worked with [redacted] to start his service and end mineI have emails showing that this was done when speaking with the other [redacted] in billing and accountingMy funds need to be returned to me.? Sincerely, [redacted] Hi, The company "the alarm guys" has now charged my account again after months of no service and after this complaint was filedWe no longer live in the area and have moved to another state due to a relocationI spoke with my real estate agent and the new homeowners have indeed taken over the alarm system with the companyThank you, [redacted]
Initial Business Response / [redacted] (1000, 6, 2014/07/24) */ Mr [redacted] - As we discussed on the phone I am happy to discuss reducing your term, which is more than most companies would do in this situationYou verbally agreed times to the year agreement and you signed a form called the "Notice of Cancelation" stating you have until X-to send a post marked cancellationThe sales rep gave you free months of service as a bonus, not a month trialWe do the recorded calls in case of confusion in this case and you clearly stated you understood the terms of your agreement Please give our office a call @ XXX-XXX-XXXX if you wish to discuss your contract and come to a resolution that fits both partiesIf you wish to cancel early please call us at the above number to discuss those terms Thanks, The Alarm Guys - Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to cancel my serviceNow he is trying to lower my contract termI don't like to deal with this kind of cheaters Final Business Response / [redacted] (4000, 14, 2014/09/05) */ The customer did not understand the terms of the written contract they signedAfter many attempts to reason with the customer and come to agreeable terms the customer was not willing to work with us so we canceled the agreement and uninstalled the system Final Consumer Response / [redacted] (2000, 17, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They cancel the service
The Alarm Guys split from Central Security Group and continue to monitor and service accounts retained by The Alarm GuysWhen the separation occurred Central Security Group reassigned all contracts retained by The Alarm Guys back to The Alarm GuysTherefore, the contract is still validIf the customer would like to terminate the agreement they would need to pay off the remaining balance of the contractPlease see the attached form fill out with payment and return to us to close out the account thanks, -The Alarm Guys
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per phone conversation with The Alarm Guys they will refund my money and pick up their equipmentWe asked for ck first then they could have equipmentwe asked for disaplinary action and they said that the guys that came out were independent contractorsso they couldnt do anythingThat is not satisfactoryThese guys committed FRAUD and they represent The Alarm CompanyThey sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an apptand bring us ck We have not heard backIt has been about daysI am still furious about thisand also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring companyI believe compensation is due meI am a disabled senior and feel we were targetedThis needs to stopThe only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have accessSomething needs to be done so this stops and no others have to deal with thisMy anxiety level is through the roofPlease help
Initial Business Response / [redacted] (1000, 5, 2014/05/21) */ Contact Name and Title: [redacted] M - Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @thealarmguys.net RE: XXXX-XXXX-***, [redacted] Dear [redacted] - I have attempted to contact you multiple occasions since receiving this complaintUnfortunately we have not had a chance to speak and come to a resolutionI reviewed your account and am sorry that you have chosen to file a complaint against The Alarm Guys based on your claim that your daughter [redacted] ( [redacted] ) [redacted] (***) signed you up without your knowledge Please advise that once all the equipment is returned to "The Alarm Guys, LLC" that was originally installed we will remove your account from collections just as originally discussed Thanks The Alarm Guys, LLC management Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is information due to The Alarm Guys HAVE Already Picked THE equipment months after we tried resolving directly with themMy daughter did not do anything they are statingIt was there employees that have been doing others wrong tooI can get others to let you knowThey took even the alarm that was there already Final Business Response / [redacted] (4000, 16, 2014/07/16) */ Dear [redacted] , The PARTIAL un-install of the alarm system took place on 8/7/in which our technician was kicked out of the home and not allowed to remove all of the equipmentThe reason we dispatched was to pick up our equipment due to the account canceling for 6-months of unpaid servicePer the year agreement you signedMr [redacted] this alone is a breach of the contract We attempted to work with you (the customer) and remove the system / work out a final buyout agreement from 8/7/to 4/Our offers were met with Mr***'s daughter calling our office multiple times threatening legal action and asking for personal information of employeesSince no resolution could be found the customer was sent to collections in 4/for breach of contract due to months non-paymentWe feel that after being given months to make good on his breach of contract you have not responded to our letters in kind and thus we had to send you to collectionsPlease contact Hillcrest Davidson Collections going forward to resolve this situation and have the action against your credit resolved
Complaint: [redacted] I am rejecting this response because: my service was cancelled through diana in salesPhone [redacted] she worked with [redacted] to start his service and end mineI have emails showing that this was done when speaking with the other [redacted] in billing and accountingMy funds need to be returned to me.? Sincerely, [redacted] Hi, The company "the alarm guys" has now charged my account again after months of no service and after this complaint was filedWe no longer live in the area and have moved to another state due to a relocationI spoke with my real estate agent and the new homeowners have indeed taken over the alarm system with the companyThank you, [redacted]
Initial Business Response / [redacted] (1000, 6, 2014/07/24) */ Mr [redacted] - As we discussed on the phone I am happy to discuss reducing your term, which is more than most companies would do in this situationYou verbally agreed times to the year agreement and you signed a form called the "Notice of Cancelation" stating you have until X-to send a post marked cancellationThe sales rep gave you free months of service as a bonus, not a month trialWe do the recorded calls in case of confusion in this case and you clearly stated you understood the terms of your agreement Please give our office a call @ XXX-XXX-XXXX if you wish to discuss your contract and come to a resolution that fits both partiesIf you wish to cancel early please call us at the above number to discuss those terms Thanks, The Alarm Guys - Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to cancel my serviceNow he is trying to lower my contract termI don't like to deal with this kind of cheaters Final Business Response / [redacted] (4000, 14, 2014/09/05) */ The customer did not understand the terms of the written contract they signedAfter many attempts to reason with the customer and come to agreeable terms the customer was not willing to work with us so we canceled the agreement and uninstalled the system Final Consumer Response / [redacted] (2000, 17, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They cancel the service
The Alarm Guys split from Central Security Group and continue to monitor and service accounts retained by The Alarm GuysWhen the separation occurred Central Security Group reassigned all contracts retained by The Alarm Guys back to The Alarm GuysTherefore, the contract is still validIf the customer would like to terminate the agreement they would need to pay off the remaining balance of the contractPlease see the attached form fill out with payment and return to us to close out the account thanks, -The Alarm Guys
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ AFter speaking with the daughter of the customer we came to a resolution and We are handling this to the clients request and satisfaction Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per phone conversation with The Alarm Guys they will refund my money and pick up their equipmentWe asked for ck first then they could have equipmentwe asked for disaplinary action and they said that the guys that came out were independent contractorsso they couldnt do anythingThat is not satisfactoryThese guys committed FRAUD and they represent The Alarm CompanyThey sent a guy out to pick up equipment but didnt have ck so we told the guy he would have to make an apptand bring us ck We have not heard backIt has been about daysI am still furious about thisand also extremely upset that they stole my bank information and were able to take money out of my account much less coming into my home posing as MY alarm people and changing the system to a different monetoring companyI believe compensation is due meI am a disabled senior and feel we were targetedThis needs to stopThe only other people that had my info was Skyline Security in Downey so they need to have their information protected so these so called contractors can no have accessSomething needs to be done so this stops and no others have to deal with thisMy anxiety level is through the roofPlease help