The Alaska Club Reviews (%countItem)
The Alaska Club Rating
Address: 5201 E Tudor Rd, Anchorage, Alaska, United States, 99507-1220
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+1 (907) 337-5865 +1 (907) 694-2393 +1 (907) 245-2263 +1 (907) 452-7350 +1 (907) 456-5961 +1 (907) 274-9940 +1 (907) 264-2780 +1 (907) 789-3701 +1 (907) 561-2946 +1 (907) 276-8050 +1 (907) 344-5653 +1 (907) 376-8404 |
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I wish to cancel my account. I have spoken with several Alaska Club employees, left messages with "membership services" and submitted requests through the Alaska Club website. The membership services number only forwards to a full voicemail. 2 months ago, I had been able to leave a voicemail, but was never called back. Several employees have given false information regarding how to cancel my account. I was told I could cancel online, but could not find any 2ay to do so. After being ensured again the option is there, I scoured every obscure portion of their website and member site and found nothing. I have spoken to managers at the location that I opened my account on the phone and in person, and they say they can not cancel accounts. This is nothing but a purposeful run-around scam to keep people from cancelling accounts. They are effectively stealing from people.
Hello ***,
Thank you for reaching out and I'm sorry you haven't been able to connect with someone directly in our Member Accounting office. We are experiencing a higher volume of calls due to COVID and trying our best to follow up with everyone network-wide as quickly as we can.
While other departments do not oversee the cancellation process, our company web page offers several different online forms, including a Cancellation form that can be found by clicking on our Member Accounting link: https://www.thealaskaclub.com/contact-member-accounting.
Upon reviewing all web forms and voicemails, I was able to determine the earliest logged attempt was on 7/3/2020. I am using that date as your 30 day notice per your agreement terms and have cancelled your membership effective 8/3/2020. A refund check for the most recent payment processed through your bank account will be issued in the form of a check and mailed to the address we have on file within the next 5-7 business days.
Best Regards,
Genevieve A.
I wish to cancel my account. I have spoken with several Alaska Club employees, left messages with "membership services" and submitted requests through the Alaska Club website. The membership services number only forwards to a full voicemail. 2 months ago, I had been able to leave a voicemail, but was never called back. Several employees have given false information regarding how to cancel my account. I was told I could cancel online, but could not find any 2ay to do so. After being ensured again the option is there, I scoured every obscure portion of their website and member site and found nothing. I have spoken to managers at the location that I opened my account on the phone and in person, and they say they can not cancel accounts. This is nothing but a purposeful run-around scam to keep people from cancelling accounts. They are effectively stealing from people.
Hello ***,
Thank you for reaching out and I'm sorry you haven't been able to connect with someone directly in our Member Accounting office. We are experiencing a higher volume of calls due to COVID and trying our best to follow up with everyone network-wide as quickly as we can.
While other departments do not oversee the cancellation process, our company web page offers several different online forms, including a Cancellation form that can be found by clicking on our Member Accounting link: https://www.thealaskaclub.com/contact-member-accounting.
Upon reviewing all web forms and voicemails, I was able to determine the earliest logged attempt was on 7/3/2020. I am using that date as your 30 day notice per your agreement terms and have cancelled your membership effective 8/3/2020. A refund check for the most recent payment processed through your bank account will be issued in the form of a check and mailed to the address we have on file within the next 5-7 business days.
Best Regards,
Genevieve A.
I want Alaska Club Personal Training accounting dept to call me so I can buy my contract out. That is all I want. I’ve called Alaska Club, emailed, and stopped in personally, for 3 months. Nobody’s called me back, responded to me emails, or see me I person. ALL I WANT IS TO BUY OUT MY CONTRACT AND BE DONE WITH THEM.
After speaking with *** this afternoon, this issue has been resolved. Doreen made a payment today equal to the amount of her Personal Training contract payoff amount.
Thank you,
Genevieve A.
Member Accounting Manager
I want Alaska Club Personal Training accounting dept to call me so I can buy my contract out. That is all I want. I’ve called Alaska Club, emailed, and stopped in personally, for 3 months. Nobody’s called me back, responded to me emails, or see me I person. ALL I WANT IS TO BUY OUT MY CONTRACT AND BE DONE WITH THEM.
After speaking with *** this afternoon, this issue has been resolved. Doreen made a payment today equal to the amount of her Personal Training contract payoff amount.
Thank you,
Genevieve A.
Member Accounting Manager
I want to pay my Alaska club bill and cancel membership, I don't feel it is safe, I have not used the Alaska club since February, they will not call me back, they just keep adding to the bill.
I contacted Mr. directly and explained our office has been inundated with messages during this unprecedented time. Mr. provided payment information and I provided him with details of our cancellation process.
Thank you,
Genevieve A.Member Accounting Manager
I want to pay my Alaska club bill and cancel membership, I don't feel it is safe, I have not used the Alaska club since February, they will not call me back, they just keep adding to the bill.
I contacted Mr. directly and explained our office has been inundated with messages during this unprecedented time. Mr. provided payment information and I provided him with details of our cancellation process.
Thank you,
Genevieve A.Member Accounting Manager
I was charge for the month of June after I file online to cancel my membership due to COVID. I was still charge $150 regardless for June because you guys claim the membership cancel online form is not valid because it is due to COVID 19. I will not go to the JRC anymore this year and I contacted your accounting department for a membership cancel and refund for the month of June. You guys did not confirm my membership cancellation of give my refund back. In fact, I haven't hear anything back from you guys.
Dear Member,
Our online options gave members the opportunity to either continue paying dues in exchange for a bonus reward or suspend monthly dues UNTIL our clubs reopen. Our clubs opened May 15th and monthly dues resumed in June, as indicated on our company web page prior to reopening.On June 14th, our office followed up on a June 10th inquiry sent by *** and offered the option to extend their suspension through the summer instead of cancellation. Confirmation to suspend was received from *** on June 21st, we processed the account changes today and submitted a payment request for a refund check in the amount of $157.50. Check refunds may take up to 7-10 business days from the date of processing before it's received in the mail.
Thank you,
Genevieve A.Member Accounting Manager
I was charge for the month of June after I file online to cancel my membership due to COVID. I was still charge $150 regardless for June because you guys claim the membership cancel online form is not valid because it is due to COVID 19. I will not go to the JRC anymore this year and I contacted your accounting department for a membership cancel and refund for the month of June. You guys did not confirm my membership cancellation of give my refund back. In fact, I haven't hear anything back from you guys.
Dear Member,
Our online options gave members the opportunity to either continue paying dues in exchange for a bonus reward or suspend monthly dues UNTIL our clubs reopen. Our clubs opened May 15th and monthly dues resumed in June, as indicated on our company web page prior to reopening.On June 14th, our office followed up on a June 10th inquiry sent by *** and offered the option to extend their suspension through the summer instead of cancellation. Confirmation to suspend was received from *** on June 21st, we processed the account changes today and submitted a payment request for a refund check in the amount of $157.50. Check refunds may take up to 7-10 business days from the date of processing before it's received in the mail.
Thank you,
Genevieve A.Member Accounting Manager
My son, a minor, was signed up as a club member in February for a three month membership.
I did ask and filled out an approved request to have his membership stopped for beginning for the month of May.
In March the virus hit and the gym was closed.
My son did not attend the gym in March, April, May, or June and Alaska Club is trying to charge us for those months.
In March, I asked that charged not be made as the club was closed due to important safey measures.
In April the club was (rightfully so) closed.
I think it reopened partly on May 15 but our membership should have ended by then.
My mother died from COVID-19 in the middle of all this (April 6th) and my father had the virus also.
I've left several messages, sent emails, and contacted the club via social media with absolutely no responses.
Of course though, they have taken the time to continue to send me invoices via the mail.
It's very frustrating to try to deal with them as they will not answer calls nor return messages.
I personally spoke with *** on 6/15/2020 and this matter is considered resolved.
My son, a minor, was signed up as a club member in February for a three month membership.
I did ask and filled out an approved request to have his membership stopped for beginning for the month of May.
In March the virus hit and the gym was closed.
My son did not attend the gym in March, April, May, or June and Alaska Club is trying to charge us for those months.
In March, I asked that charged not be made as the club was closed due to important safey measures.
In April the club was (rightfully so) closed.
I think it reopened partly on May 15 but our membership should have ended by then.
My mother died from COVID-19 in the middle of all this (April 6th) and my father had the virus also.
I've left several messages, sent emails, and contacted the club via social media with absolutely no responses.
Of course though, they have taken the time to continue to send me invoices via the mail.
It's very frustrating to try to deal with them as they will not answer calls nor return messages.
I personally spoke with *** on 6/15/2020 and this matter is considered resolved.
They will rob you. I have asked them in writing to quit taking money out of my bank and they still are. They won't quit
They will rob you. I have asked them in writing to quit taking money out of my bank and they still are. They won't quit
We signed up for the first 90day free membership trial in August. When we cancelled the membership in October, the employee told us we would not be charged any fees, yet we were charged for the month of October and half of November.
The employee lied to us at the time of sign up and cancel, and now the bill went to the debt collector and we're facing charges we were not responsible for.
Hello ***,
Thank you for your patience while I reviewed your account details. Upon reviewing your membership forms, I see that you purchased a one year membership with The Alaska Club on 8/14/2019 and voluntarily cancelled your membership under our 90 Day Comfort Guarantee option effective 11/14/2019.
Your Addendum to Membership Agreement with 12-Month Membership Commitment includes the terms and conditions of our 90-Day Comfort Guarantee and includes the following: "I understand that this membership may be cancelled with no cancellation fee between 90 and 100 days from the effective membership date if I am not satisfied with The Alaska Club." ...."Cancellation must be in writing and delivered to the Member Accounting Department between the 90th and 100th day of membership. All dues and charges must be paid in full to utilize this guarantee. No refunds of enrollment fees will be given".
By cancelling your membership under our 90 Day Comfort Guarantee, you agreed to pay for your membership up until your 90th Day. The $300.92 balance
sent to collections was your outstanding total for the month of October and prorated
dues for 13 days of November, along with decline and late fees. I do see we sent several written notices via email and letter between November 2019 - January 2020 and received no response.
Based on your membership forms we have on file and our 90 Day Comfort Guarantee terms, your outstanding balance is found to be accurate and no adjustments will be made.
Sincerely,
Genevieve A.
The Alaska Club
*** Attachments Redacted by Revdex.com
We signed up for the first 90day free membership trial in August. When we cancelled the membership in October, the employee told us we would not be charged any fees, yet we were charged for the month of October and half of November.
The employee lied to us at the time of sign up and cancel, and now the bill went to the debt collector and we're facing charges we were not responsible for.
Hello ***,
Thank you for your patience while I reviewed your account details. Upon reviewing your membership forms, I see that you purchased a one year membership with The Alaska Club on 8/14/2019 and voluntarily cancelled your membership under our 90 Day Comfort Guarantee option effective 11/14/2019.
Your Addendum to Membership Agreement with 12-Month Membership Commitment includes the terms and conditions of our 90-Day Comfort Guarantee and includes the following: "I understand that this membership may be cancelled with no cancellation fee between 90 and 100 days from the effective membership date if I am not satisfied with The Alaska Club." ...."Cancellation must be in writing and delivered to the Member Accounting Department between the 90th and 100th day of membership. All dues and charges must be paid in full to utilize this guarantee. No refunds of enrollment fees will be given".
By cancelling your membership under our 90 Day Comfort Guarantee, you agreed to pay for your membership up until your 90th Day. The $300.92 balance
sent to collections was your outstanding total for the month of October and prorated
dues for 13 days of November, along with decline and late fees. I do see we sent several written notices via email and letter between November 2019 - January 2020 and received no response.
Based on your membership forms we have on file and our 90 Day Comfort Guarantee terms, your outstanding balance is found to be accurate and no adjustments will be made.
Sincerely,
Genevieve A.
The Alaska Club
*** Attachments Redacted by Revdex.com
I was originally quoted a monthly cost lower than they are actually charging me. I was told it would be $150/mth for my wife and I with a membership plus included. I found out they have been charging me over $200/mth plus charging extra every time my wife uses the amenities covered in the membership plus. No one ever informed us of these extra charges and after I explained this to their member accounting department, they brushed it off like it happens all the time and asked me if I ever read the paperwork I sign. When we signed the paperwork originally, they made it super confusing and difficult by making us sign over and over again saying they gave us the wrong paperwork before. $150/mth for a gym membership for two people is already expensive enough and we were having trouble covering it but at over $200/mth and counting, it has become unaffordable and they know it. Every month they have added several late charges/card reversal fees and refuse to remove any or any of the other charges they have added without our consent/knowledge even after I have explained to them what is going on. I would like for our contract to be void immediately due to breach of contract on their end and this brought to light so other people looking for a place to exercise don’t get caught in the same financial scam Alaska Club has created.
Dear ***,
I'm sorry to hear about any confusion that occurred when you purchased your membership with The Alaska Club almost a year ago. I know a lot of information is covered during the sales process and depending on what offer you sign under, various forms are involved. I noticed your membership was purchased at our Gold Individual Fitness level with 2 months free of Membership Plus benefits. I included a copy of the Membership Plus agreement that was completed to help explain why you were billed the additional cost and why it was only attached to your account.
I have reversed all Membership Plus charges applied to your account since April 2019 as well as your wife's tanning charges, bringing the total credit to $374.52. Your one year membership commitment with The Alaska Club will be fulfilled as of 2/1/2020. I have reversed the pending draft for December, the credit will cover your remaining December balance as well as January's. In addition, I have applied complimentary Membership Plus benefits to both you and your wife's accounts until your membership expires on 2/1/2020.
I appreciate your inquiry and patience. No further action is required from you or your wife to ensure your one year commitment ends after Jan. 31, 2020. If you decide you'd like to continue your membership, please don't hesitate to reach out to me directly before your account expires.
Sincerely,
Genevieve A.
(907) 337-9550
Complaint: ***
I am rejecting this response because:My wife and I tried going to the gym during some of our very little free time we have together and were denied access. They informed us our accounts are no longer active? When I just paid $350 to bring the balance current and you stated our memberships would be valid until the end of the contract? So instead of doing anything to resolve the issue like you mentioned, you are now denying us access to a gym that we have already paid for? Now this has become a much bigger issue. I would like for my last payment to be reimbursed as well as a credit for the rest of my contract. On top of being reimbursed the membership plus fees. Or this will be taken a step further and I have an extensive list of family/friends with memberships at this gym that I have absolutely no problem telling how poorly I’ve been treated and to switch gyms with me to avoid the same issue. This is ridiculous.
Sincerely
Dear ***,
I'm very sorry to hear this. I understand why you'd be upset and apologize for the additional distress. I will contact our South location to determine why access wasn't permitted to help avoid this misunderstanding in the future.
In the meantime, I have cancelled your membership effective immediately and without penalty. I will issue a refund to your credit card on file in the amount of $348.24.
Please contact me immediately if you do not see this credit return applied to your account within the next 5-7 business days.
Sincerest Regards,
Genevieve A.
Member Accounting Manager
(907) 337-9550
I was originally quoted a monthly cost lower than they are actually charging me. I was told it would be $150/mth for my wife and I with a membership plus included. I found out they have been charging me over $200/mth plus charging extra every time my wife uses the amenities covered in the membership plus. No one ever informed us of these extra charges and after I explained this to their member accounting department, they brushed it off like it happens all the time and asked me if I ever read the paperwork I sign. When we signed the paperwork originally, they made it super confusing and difficult by making us sign over and over again saying they gave us the wrong paperwork before. $150/mth for a gym membership for two people is already expensive enough and we were having trouble covering it but at over $200/mth and counting, it has become unaffordable and they know it. Every month they have added several late charges/card reversal fees and refuse to remove any or any of the other charges they have added without our consent/knowledge even after I have explained to them what is going on. I would like for our contract to be void immediately due to breach of contract on their end and this brought to light so other people looking for a place to exercise don’t get caught in the same financial scam Alaska Club has created.
Dear ***,
I'm sorry to hear about any confusion that occurred when you purchased your membership with The Alaska Club almost a year ago. I know a lot of information is covered during the sales process and depending on what offer you sign under, various forms are involved. I noticed your membership was purchased at our Gold Individual Fitness level with 2 months free of Membership Plus benefits. I included a copy of the Membership Plus agreement that was completed to help explain why you were billed the additional cost and why it was only attached to your account.
I have reversed all Membership Plus charges applied to your account since April 2019 as well as your wife's tanning charges, bringing the total credit to $374.52. Your one year membership commitment with The Alaska Club will be fulfilled as of 2/1/2020. I have reversed the pending draft for December, the credit will cover your remaining December balance as well as January's. In addition, I have applied complimentary Membership Plus benefits to both you and your wife's accounts until your membership expires on 2/1/2020.
I appreciate your inquiry and patience. No further action is required from you or your wife to ensure your one year commitment ends after Jan. 31, 2020. If you decide you'd like to continue your membership, please don't hesitate to reach out to me directly before your account expires.
Sincerely,
Genevieve A.
(907) 337-9550
Complaint: ***
I am rejecting this response because:My wife and I tried going to the gym during some of our very little free time we have together and were denied access. They informed us our accounts are no longer active? When I just paid $350 to bring the balance current and you stated our memberships would be valid until the end of the contract? So instead of doing anything to resolve the issue like you mentioned, you are now denying us access to a gym that we have already paid for? Now this has become a much bigger issue. I would like for my last payment to be reimbursed as well as a credit for the rest of my contract. On top of being reimbursed the membership plus fees. Or this will be taken a step further and I have an extensive list of family/friends with memberships at this gym that I have absolutely no problem telling how poorly I’ve been treated and to switch gyms with me to avoid the same issue. This is ridiculous.
Sincerely
Dear ***,
I'm very sorry to hear this. I understand why you'd be upset and apologize for the additional distress. I will contact our South location to determine why access wasn't permitted to help avoid this misunderstanding in the future.
In the meantime, I have cancelled your membership effective immediately and without penalty. I will issue a refund to your credit card on file in the amount of $348.24.
Please contact me immediately if you do not see this credit return applied to your account within the next 5-7 business days.
Sincerest Regards,
Genevieve A.
Member Accounting Manager
(907) 337-9550
I cancelled my month to month membership, received a note in the mail that it would be cancelled 10/31/2019 and was still charged a monthly dues for November. I emailed them and they apologized for the mistake and said it would be refunded. Now they have not refunded the dues and refuse to answer emails.
Dear ***,
Upon reviewing what has transpired on your account, I notice that our Cancellations Representative failed to process your cancellation request in a timely manner. Nevertheless, I understand your frustration and have reviewed this with the representative you were in recent communication so we can avoid this in the future.
I've expedited your refund in the amount of $166.95 to the same card, it will be processed on our end today. If you don't see it posted to your account within 1-3 business days, contact me immediately.
I'm very sorry for this inconvenience, please don't hesitate to contact me directly if you have any further concerns.
Best Regards,
Genevieve A.
Member Accounting Manager
I cancelled my month to month membership, received a note in the mail that it would be cancelled 10/31/2019 and was still charged a monthly dues for November. I emailed them and they apologized for the mistake and said it would be refunded. Now they have not refunded the dues and refuse to answer emails.
Dear ***,
Upon reviewing what has transpired on your account, I notice that our Cancellations Representative failed to process your cancellation request in a timely manner. Nevertheless, I understand your frustration and have reviewed this with the representative you were in recent communication so we can avoid this in the future.
I've expedited your refund in the amount of $166.95 to the same card, it will be processed on our end today. If you don't see it posted to your account within 1-3 business days, contact me immediately.
I'm very sorry for this inconvenience, please don't hesitate to contact me directly if you have any further concerns.
Best Regards,
Genevieve A.
Member Accounting Manager
After the sudden and unexpected death of my mother in law in June, I had to quickly relocate to California to assist with her estate and funeral proceedings. In July, when I made it to California, I began reaching out to the AK club to cancel my membership under their "moving" policy. I called several times in June and left voicemail messages (I am inclined to believe they do not pay much attention to their voicemail system, as when I was calling them in July, their recording was still set up with a greeting from the previous Christmas). I also attempted to contact my personal trainer, Miranda, who initially gave me another contact to reach out to - *** - this individual never replied to any of my emails either.
After several voicemails were left for them, I then attempted to reach the AK club via email. I got a quick response to my email, but they informed me that since I have to give a full 30 days notice, they would be charging me through the month of September. I informed them that I had been communicating with the business to attempt to get this cancelled since JUNE and I did not feel it was right for them to charge me for services I could not have possibly used. Ther rep I was working with, Kat R did not address my concerns at all, did not even acknowledge that the AK club failed to reply to my inquires for weeks.
AK club has since sent me to collections for a balance of $400, and has not yet provided me with a statement outlining those charges, as my membership was only around $100 a month.
Dear ***,
Thank you for taking the time to provide us with additional information pertaining to how your cancellation was handled. I understand that relocating unexpectedly can be a difficult process, especially when it involves losing a loved one.
After reviewing our notes, I see that we received your email requesting to cancel on 7/22/19. Our standard cancel requirement is a 30-day written notice from the date we received the request and our office processed your account to expire effective 8/22/19. The outstanding balance consists of both July and August (pro-rated). I notice you submitted acceptable proof of move to our office on 7/23/19, effectively waiving your early cancel fee.
After careful consideration of your claims that our lack of follow-up to messages left in June affected the date of your cancellation, I am willing to consider your account settled and cancel the outstanding balance from collections. I have already contacted the collection agency we work with and they are also aware of this arrangement. The payment you made to them will not be processed and they have removed the account from their system.
I'm very sorry for any frustration this may have caused you and wish you and your family well in all future fitness endeavors.
Sincerely,
Genevieve A.
Member Accounting Manager
(907) 330-0137
After the sudden and unexpected death of my mother in law in June, I had to quickly relocate to California to assist with her estate and funeral proceedings. In July, when I made it to California, I began reaching out to the AK club to cancel my membership under their "moving" policy. I called several times in June and left voicemail messages (I am inclined to believe they do not pay much attention to their voicemail system, as when I was calling them in July, their recording was still set up with a greeting from the previous Christmas). I also attempted to contact my personal trainer, Miranda, who initially gave me another contact to reach out to - *** - this individual never replied to any of my emails either.
After several voicemails were left for them, I then attempted to reach the AK club via email. I got a quick response to my email, but they informed me that since I have to give a full 30 days notice, they would be charging me through the month of September. I informed them that I had been communicating with the business to attempt to get this cancelled since JUNE and I did not feel it was right for them to charge me for services I could not have possibly used. Ther rep I was working with, Kat R did not address my concerns at all, did not even acknowledge that the AK club failed to reply to my inquires for weeks.
AK club has since sent me to collections for a balance of $400, and has not yet provided me with a statement outlining those charges, as my membership was only around $100 a month.
Dear ***,
Thank you for taking the time to provide us with additional information pertaining to how your cancellation was handled. I understand that relocating unexpectedly can be a difficult process, especially when it involves losing a loved one.
After reviewing our notes, I see that we received your email requesting to cancel on 7/22/19. Our standard cancel requirement is a 30-day written notice from the date we received the request and our office processed your account to expire effective 8/22/19. The outstanding balance consists of both July and August (pro-rated). I notice you submitted acceptable proof of move to our office on 7/23/19, effectively waiving your early cancel fee.
After careful consideration of your claims that our lack of follow-up to messages left in June affected the date of your cancellation, I am willing to consider your account settled and cancel the outstanding balance from collections. I have already contacted the collection agency we work with and they are also aware of this arrangement. The payment you made to them will not be processed and they have removed the account from their system.
I'm very sorry for any frustration this may have caused you and wish you and your family well in all future fitness endeavors.
Sincerely,
Genevieve A.
Member Accounting Manager
(907) 330-0137