The Alaska Club

During May 2018; I asked an Alaska Club membership worker J *** about alaska club membership and after he told me about the benefits and specials that they were offering, I told him that I would think about the specials that AK Club is offering. This Membership worker; J *** was very persistent and he told me that I can cancel my membership within 90 days if I cannot use it or was not satisfied with the services. I had to be out of Anchorage for work for about 3 weeks and I canceled the membership before my 90 day trial membership. I canceled on August 12th. I wrote up a note and explained my cancellation reason but went to the Accounting Dept on East Tudor Road to explain to them of my cancellation note. They told me that they would review it and get back to me. I provided the cancellation note in writing which was August 12 cancellation noted. They emailed me back to tell me it was cancelled. They phoned me once and left one message about a bill that was due even though I was within the 90 day cancellation time frame. They send a bill to *** Collection services pertaining this membership. I spoke with *** services and explained to them of the situation and I provided all the documentation to them. They told me that I should not be billed as I was within the 90 cancellation timeframe but yet *** sends me a bill after 2 weeks.
I know that Alaska Club does not honor their own contracts and they provide false advertising on their membership statements. They claim that I owe them $245.18 of which I am disputing because the membership was cancelled within 90 trial membership and according to J ***, Membership person informed that I do not have to pay if the membership is cancelled within 90 days. This employee was so perisistent that he told me to buy A VISA card and charge the visa card to start the membership.
Thank you for assisting me in resolving this billing issue with Alaska Club as I feel they have misrepresented me.

During May 2018; I asked an Alaska Club membership worker J *** about alaska club membership and after he told me about the benefits and specials that they were offering, I told him that I would think about the specials that AK Club is offering. This Membership worker; J *** was very persistent and he told me that I can cancel my membership within 90 days if I cannot use it or was not satisfied with the services. I had to be out of Anchorage for work for about 3 weeks and I canceled the membership before my 90 day trial membership. I canceled on August 12th. I wrote up a note and explained my cancellation reason but went to the Accounting Dept on East Tudor Road to explain to them of my cancellation note. They told me that they would review it and get back to me. I provided the cancellation note in writing which was August 12 cancellation noted. They emailed me back to tell me it was cancelled. They phoned me once and left one message about a bill that was due even though I was within the 90 day cancellation time frame. They send a bill to *** Collection services pertaining this membership. I spoke with *** services and explained to them of the situation and I provided all the documentation to them. They told me that I should not be billed as I was within the 90 cancellation timeframe but yet *** sends me a bill after 2 weeks.
I know that Alaska Club does not honor their own contracts and they provide false advertising on their membership statements. They claim that I owe them $245.18 of which I am disputing because the membership was cancelled within 90 trial membership and according to J ***, Membership person informed that I do not have to pay if the membership is cancelled within 90 days. This employee was so perisistent that he told me to buy A VISA card and charge the visa card to start the membership.
Thank you for assisting me in resolving this billing issue with Alaska Club as I feel they have misrepresented me.

I signed a contract for a family membership with Alaska Club for the duration of 12 months. The billing was to be debited from my banking account per month for the 12 months and the obligation was met month to month to month until the contract ended on September 1st, 2018. Due to health issues with documentation from my doctor I didn't renew the membership but allowed to expire but AK Club continued to bill my checking account for the months of September, October and November and stated that I had to cancel my membership in writing before they would stop billing me month to month. The original membership agreement is very convoluted with unclear wording that doesn't specifically say "after initial membership contract expires" that the member will be billed month to month regardless of renewal. I didn't receive any notification that they would the membership continued and so have had my bank account debited for monthly membership totally $435.00 for a membership I couldn't use and didn't use because I believed there was a renewal process. I have spoken to the accounting office via the phone, emailed and hand carried in paperwork but they are refusing to suspend billing until after 30 days and refuse to refund the past membership fees. I have documentation from my attending physician of impairment that would have kept me from using the facilities for those 3 months which I would have submitted or given notice to cancel if I had known they would continue to bill me after the 12 months. I assumed like many other persons that due to the wording and dating of the contract that the billing only continues if you extend your membership, resign or give them authorization to continue debiting.

I signed a contract for a family membership with Alaska Club for the duration of 12 months. The billing was to be debited from my banking account per month for the 12 months and the obligation was met month to month to month until the contract ended on September 1st, 2018. Due to health issues with documentation from my doctor I didn't renew the membership but allowed to expire but AK Club continued to bill my checking account for the months of September, October and November and stated that I had to cancel my membership in writing before they would stop billing me month to month. The original membership agreement is very convoluted with unclear wording that doesn't specifically say "after initial membership contract expires" that the member will be billed month to month regardless of renewal. I didn't receive any notification that they would the membership continued and so have had my bank account debited for monthly membership totally $435.00 for a membership I couldn't use and didn't use because I believed there was a renewal process. I have spoken to the accounting office via the phone, emailed and hand carried in paperwork but they are refusing to suspend billing until after 30 days and refuse to refund the past membership fees. I have documentation from my attending physician of impairment that would have kept me from using the facilities for those 3 months which I would have submitted or given notice to cancel if I had known they would continue to bill me after the 12 months. I assumed like many other persons that due to the wording and dating of the contract that the billing only continues if you extend your membership, resign or give them authorization to continue debiting.

I was a member of this gym 7 years ago. I cancelled my membership 5 years ago when I moved to southern California. They have been calling me for the last 5 years to renew my membership. I have answered and told multiple different people that I moved and asked them to take me off their list. They keep calling and calling. They have now started texting me. When I answer a call and ask them to take me off their list now, they have begun hanging up on me. This has turned into harassment and needs to stop.

I was a member of this gym 7 years ago. I cancelled my membership 5 years ago when I moved to southern California. They have been calling me for the last 5 years to renew my membership. I have answered and told multiple different people that I moved and asked them to take me off their list. They keep calling and calling. They have now started texting me. When I answer a call and ask them to take me off their list now, they have begun hanging up on me. This has turned into harassment and needs to stop.

So I’ve been going to the Alaska club west since 1998, 20 years straight and in all those years never had any problems until now. If you’ve ever been to the west club you know that there’s a back lot parking area where u can get in with ur scan card. That’s the way I prefer to enter because it’s close to the men’s locker room. As your scanning in there’s a sign that reads- there will be a 50 dollar charge per unauthorized entry. There’s been a few times where I’m leaving and someone is coming in and I see that they have a scan card and I know they’re members, and since the scanner sucks and you gotta waste time trying to scan ur card over and over they opt to save time and go in while people like me are leaving. What am I suppose to do about that? Am I suppose to stop them and demand to see their scan card? Or say hey stay right there I can’t let you in and rudely shut the door behind me? I’m definitely not trying to interact with anyone on a confrontational basis, how dare the Ak club to demand that of its members. That’s not my job or responsibility!!! The reason for this post is I recently looked at my statement and saw a charge for 150 dollars and had no clue what I was being charged for. Turns out I supposedly let 3 unauthorized people in, most likely the way I described. Call me crazy, but I don’t think calling your customers thieves and then punishing them financially without giving them a chance to defend themselves is a good business model. It’s pretty damn itic unless your trying to lose customers. If they’re so concerned about non members stealing services then maybe they should hire a security guard to sit at that entrance and make sure everyone has their scan card instead of trying to pass that responsibly onto members. This is how they reward 20 yrs of loyalty? And on top of that they say I have to give written notice to cancel membership. Really? after 20 years!! Unbelievable.

So I’ve been going to the Alaska club west since 1998, 20 years straight and in all those years never had any problems until now. If you’ve ever been to the west club you know that there’s a back lot parking area where u can get in with ur scan card. That’s the way I prefer to enter because it’s close to the men’s locker room. As your scanning in there’s a sign that reads- there will be a 50 dollar charge per unauthorized entry. There’s been a few times where I’m leaving and someone is coming in and I see that they have a scan card and I know they’re members, and since the scanner sucks and you gotta waste time trying to scan ur card over and over they opt to save time and go in while people like me are leaving. What am I suppose to do about that? Am I suppose to stop them and demand to see their scan card? Or say hey stay right there I can’t let you in and rudely shut the door behind me? I’m definitely not trying to interact with anyone on a confrontational basis, how dare the Ak club to demand that of its members. That’s not my job or responsibility!!! The reason for this post is I recently looked at my statement and saw a charge for 150 dollars and had no clue what I was being charged for. Turns out I supposedly let 3 unauthorized people in, most likely the way I described. Call me crazy, but I don’t think calling your customers thieves and then punishing them financially without giving them a chance to defend themselves is a good business model. It’s pretty damn itic unless your trying to lose customers. If they’re so concerned about non members stealing services then maybe they should hire a security guard to sit at that entrance and make sure everyone has their scan card instead of trying to pass that responsibly onto members. This is how they reward 20 yrs of loyalty? And on top of that they say I have to give written notice to cancel membership. Really? after 20 years!! Unbelievable.

This is a complaint against the Alaska club due to complaints about one of your members following me into locker room and around the gym. This was very uncomfortable which I talked to front desk about in which they responded “he hasn’t touched anyone, therefore we can’t do anything.” I was also informed multiple complaints were filed and this person was still allowed in the gym. I asked my Mom to cancel payment in August thinking that would cancel my membership. End of September I received a paper bill in the mail with a 15$ additional charge ( for the paper statement) . I went to the Ak club to ask why I received this bill and they stated they needed it in writing, and that I still needed to pay for another 30 days due to their policy about canceling. I have disputed this charge and the future charge to come with no resolution. I am asking anyone with a similar complaint of “sexual predators” harassing them to contact me to discuss further action.

This is a complaint against the Alaska club due to complaints about one of your members following me into locker room and around the gym. This was very uncomfortable which I talked to front desk about in which they responded “he hasn’t touched anyone, therefore we can’t do anything.” I was also informed multiple complaints were filed and this person was still allowed in the gym. I asked my Mom to cancel payment in August thinking that would cancel my membership. End of September I received a paper bill in the mail with a 15$ additional charge ( for the paper statement) . I went to the Ak club to ask why I received this bill and they stated they needed it in writing, and that I still needed to pay for another 30 days due to their policy about canceling. I have disputed this charge and the future charge to come with no resolution. I am asking anyone with a similar complaint of “sexual predators” harassing them to contact me to discuss further action.

After entering a 90 day trial period the club offered a new special - month to month plan with no annual commitment. I requested to switch to this plan noting that I could otherwise simply cancel during my trial period and then re-enroll under the new offer. I was told they would not honor that request and no explanation was offered.
The Alaska Club is horribly over priced for its rather run of the mill offerings. My current plan is $202 per month compared to $20 per month at planet fitness, a competitor who offers most services that the normal person would use at a gym.
Staff in general at the club seem under trained and disinterested in troubleshooting basic issues (e.g. running out of towels, getting into tennis courts, etc.) In my experience friendliness is also not their forte. For far less I have experienced vastly superior service elsewhere.
I guess this explains their 2 star yelp rating

After entering a 90 day trial period the club offered a new special - month to month plan with no annual commitment. I requested to switch to this plan noting that I could otherwise simply cancel during my trial period and then re-enroll under the new offer. I was told they would not honor that request and no explanation was offered.
The Alaska Club is horribly over priced for its rather run of the mill offerings. My current plan is $202 per month compared to $20 per month at planet fitness, a competitor who offers most services that the normal person would use at a gym.
Staff in general at the club seem under trained and disinterested in troubleshooting basic issues (e.g. running out of towels, getting into tennis courts, etc.) In my experience friendliness is also not their forte. For far less I have experienced vastly superior service elsewhere.
I guess this explains their 2 star yelp rating

I completed my contract with The Alaska Club on 10/13 (or 10/18, I am unsure of which date it was supposed to end). Prior to the end of my contract on 10/6/17, I contacted the accounting department and informed them that I did not want to renew. A payment for October's dues was taken on 10/6/17. In a confirmation email sent by the accounting department to me, I replied asking if I should expect any further charges to be incurred. I received no reply. Then, on 11/9/17, a new charge in the amount of $54.32 came through. I had tried to avoid any further charges by cancelling in a timely fashion, but it was not good enough notice for the accounting department and I believe this is a fraudulent charge. In addition, my last payment under the contract was for a dollar more than all of my other payments, with no explanation as to why it was raised. This is poor practice and in addition to the ridiculously lazy way the staff served me after initially signing up, this last charge has left a REALLY bad taste in my mouth for this company. I will not recommend people sign up for a membership with TAC and further I will recommend they steer clear of them entirely.

I completed my contract with The Alaska Club on 10/13 (or 10/18, I am unsure of which date it was supposed to end). Prior to the end of my contract on 10/6/17, I contacted the accounting department and informed them that I did not want to renew. A payment for October's dues was taken on 10/6/17. In a confirmation email sent by the accounting department to me, I replied asking if I should expect any further charges to be incurred. I received no reply. Then, on 11/9/17, a new charge in the amount of $54.32 came through. I had tried to avoid any further charges by cancelling in a timely fashion, but it was not good enough notice for the accounting department and I believe this is a fraudulent charge. In addition, my last payment under the contract was for a dollar more than all of my other payments, with no explanation as to why it was raised. This is poor practice and in addition to the ridiculously lazy way the staff served me after initially signing up, this last charge has left a REALLY bad taste in my mouth for this company. I will not recommend people sign up for a membership with TAC and further I will recommend they steer clear of them entirely.