The Apartment Gallery

November 5, 2015To Whom it May Concern,Residents signed their lease on May 1, 2015 agreeing to pay monthly rent in the amount of $880.00. They were offered a one time discount of $300,00 for the first month, May 2015, and a $50.00 discount for every month thereafter. These details were included in...

the lease agreement on page 27.When initially set up on The Apartment Gallery's computer system, the discounts were billed incorrectly from June 2015 through October 2015. As a result, the residents paid only the amount showing as due on the online portal, without questioning the difference from their lease agreement.This led to a balance due of $1,250.00 after the system error was corrected. The residents were notified of this error and the outstanding balance on October 28, 2015. At that time, a payment plan was offered. The residents responded to the offer stating they were notable to pay the proposed amount that was due on November 1, 2015.When I contacted the resident by phone, I asked if she thought she only owed $630.00 each month. She responded, "No, they just thought the discount changed.' Again, prior to the error being corrected, neither resident had called at any point questioning the difference in their agreed monthly payment. Instead, they opted to make a smaller payment every month, shorting the actual amount owed that they agreed to pay when signing their lease.We are of the opinion, that system and human errors do not excuse the residents from their obligation; futhermore, they signed and agreed to these terms in their executed lease.Please see the attached documents.Angel VResident Account Administrator

March 4, 2016This letter is in regards to the complaint received from [redacted] [redacted], complaint D #[redacted]We do not accept verbal notices, as it states in the signed Lease. Please refer to page 1 of the Lease (Attachment A). You will find that the lease requires a 60 day written notice of...

termination and this is communicated to all residents who are considering moving out.In regards to the renters insurance, refer to Attachment B which will reflect that [redacted]'s insurance policy ended on 1.10.16. This is the reason the tenant was charged $15.00, since the policy lapsed. Unfortunately, no updated insurance policy was provided by this resident, nor received from the insurance company. Again, this information can be found in the Lease, refer to attachment C that will outline tenants responsibility.We do agree that the property was left clean. However; because of the strong pet odor we had to replace carpet and spray [redacted] to remove the odor. As you well know, odor cannot be determined by a photo, but the que cards in the photos taken will clearly indicate pet odor.We are confused as to why tenant states she was charged for nail holes when none of our records support this allegation.The outline of charges is as follow: (See invoice of move out damages (Attachment D and also Security Deposit Disposition Attachment D)1) Full Apartment [redacted] - Pet Odor 2) Replace Carpet thru-out- Due to Pet Odor 3) Insufficient Notice Fee (equals 1 month rent)In summation, we have complied with the Landlord/Tenant guidelines. This resident moved out providing a 12 day notice and was sent an itemized invoice and Security deposit disposition on February 8, 2016. On February 15 charges were disputed by this tenant and was reviewed by management. The maintenance administrator reached out to tenant on February 22nd, 2016 indicating that all charges will stand, as they are well documented and substantiated.Respectfully,Pat M

Dear [redacted],Enclosed please find photographs of the apartment at our Cold Springs community that [redacted] vacated on March 6, 2017. As you can see, there are plainly stains in the carpet in both the living room and bedroom. This damage is above normal wear and tear and requires additional...

costs be paid to car cleaners. The carpet was brand new when [redacted] moved in on November 7, 2015. The S150 that we charged the resident in damages is fair, and we are not willing to adjust the charge.After issuance of [redacted]'s final account statement, Kelly S[redacted], the manager of Cold Springs, did speak with him and he was told that she would not be removing any of the damages charge from his final account statement. Kelly also sought my opinion on the charges after hearing [redacted]'s objection. After reviewing the photos concurred that the charges should not be removed. Kelly phoned [redacted] and left him a message stating this,Finally, [redacted]'s final account statement clearly states that balances not paid within 30 days will be turned ove" to our collection agency and incur additional coisection fees.Thank you for your attention to this matter,Regional Property Manager, Pennsylvania Region THE APARTMENT GALLERY

March 4, 2016This letter is in regards to the complaint received from [redacted], complaint D #[redacted]
We do not accept verbal notices, as it states in the signed Lease. Please refer to page 1 of the Lease (Attachment A). You will find that the lease requires a 60 day written...

notice of termination and this is communicated to all residents who are considering moving out.In regards to the renters insurance, refer to Attachment B which will reflect that [redacted]'s insurance policy ended on 1.10.16. This is the reason the tenant was charged $15.00, since the policy lapsed. Unfortunately, no updated insurance policy was provided by this resident, nor received from the insurance company. Again, this information can be found in the Lease, refer to attachment C that will outline tenants responsibility.
We do agree that the property was left clean. However; because of the strong pet odor we had to replace carpet and spray [redacted] to remove the odor. As you well know, odor cannot be determined by a photo, but the que cards in the photos taken will clearly indicate pet odor.
We are confused as to why tenant states she was charged for nail holes when none of our records support this allegation.
The outline of charges is as follow: (See invoice of move out damages (Attachment D and also Security Deposit Disposition Attachment D)
1) Full Apartment [redacted] - Pet Odor
2) Replace Carpet thru-out- Due to Pet Odor
3) Insufficient Notice Fee (equals 1 month rent)
In summation, we have complied with the Landlord/Tenant guidelines. This resident moved out providing a 12 day notice and was sent an itemized invoice and Security deposit disposition on February 8, 2016. On February 15 charges were disputed by this tenant and was reviewed by management. The maintenance administrator reached out to tenant on February 22nd, 2016 indicating that all charges will stand, as they are well documented and substantiated.
Respectfully,Pat M

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am not at all confused about what I am disputing. And I do in fact have an itemized bill that includes being charged for paint and nail holes in the wall. And there was no pet odor while I lived there so why would there be after I moved out. I will be taking this to small claims court. [redacted] continues to try to take as much money from their former renters as they possibly can. Since this, I have received another bill stating that they are adding an additional charge of over $24 because I have not paid yet. I have not paid yet because I am disputing it!!!
Regards,
[redacted]

November 5, 2015To Whom it May Concern,
Residents signed their lease on May 1, 2015 agreeing to pay monthly rent in the amount of $880.00. They were offered a one time discount of $300,00 for the first month, May 2015, and a $50.00 discount for every month thereafter. These...

details were included in the lease agreement on page 27.When initially set up on The Apartment Gallery's computer system, the discounts were billed incorrectly from June 2015 through October 2015. As a result, the residents paid only the amount showing as due on the online portal, without questioning the difference from their lease agreement.
This led to a balance due of $1,250.00 after the system error was corrected. The residents were notified of this error and the outstanding balance on October 28, 2015. At that time, a payment plan was offered. The residents responded to the offer stating they were notable to pay the proposed amount that was due on November 1, 2015.
When I contacted the resident by phone, I asked if she thought she only owed $630.00 each month. She responded, "No, they just thought the discount changed.' Again, prior to the error being corrected, neither resident had called at any point questioning the difference in their agreed monthly payment. Instead, they opted to make a smaller payment every month, shorting the actual amount owed that they agreed to pay when signing their lease.
We are of the opinion, that system and human errors do not excuse the residents from their obligation; futhermore, they signed and agreed to these terms in their executed lease.
Please see the attached documents.Angel V
Resident Account Administrator