The Auto Connection

I HAVE MADE CONTACT DIRECTLY WITH [redacted] WE ARE GOING TO PULL HER OLD APPLICATION OUT AND SEE WHAT WE CAN DO FOR HEROUR CALL CENTER DOES NOT MISLEAD CUSTOMERSTHEIR JOB IS TO FIND CUSTOMERS WHO WANT A CAR AND THEN TO GET THEM IN TO APPLYNOT EVERYONE HEARS DISCLAIMERS THE SAMEBELOW IS THE LANGUAGE FROM OUR WEBSITE WHICH IS THE SAME THAT THEY USE IN THEIR SOLICITATION EFFORTSPLEASE NOTE THE WORD "MAY" IN THE TEXT EITHER WAY [redacted] AND I SEEM TO HAVE GOOD RAPPORT AND WE WILL DO WHAT WE CAN TO TRY TO QUALIFY HER OVER THE PHONE FOR WHAT SHE WANTS WITHOUT DRIVING THE LONG TRIP TO THE DEALERSHIP [redacted] Buy-Here Pay-Here Auto Financing is easy at The Auto Connection: You may be approved for in house financing, including $Down*! ·$due at signingExcludes taxes, title and license feesFees must be paid within days from signingWith approved creditRestrictions may apply

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The finance company and dealership are still offering any settlement on this issueThe car has a coolant leak and an oil leakTheir very own service department has told me this car is not worth putting any money into fixing the oil leakI just had a water pump and entire coolant system replaced in the last months and it's leaking AGAINThey want me to make payments and fix a piece of crapIf the car was worth it I would but it is notI have statements from other mechanics who warn me not to put money into this carI have had repair issues for over six months nowAny other dealership with an ounce of integrity would allow a person who pays regularly on their loan to trade a car inEvery place I've been to has told me that can't finance me out of this dealOnly 40% of my regular payment is going to the principal balance of this loanThe rest is interestThey have already made $13,out of me on this carI'm a single mother working too jobs with NO PUBLIC ASSISTANCEI have an MBAI'm not stupidI was desperate for a car due to getting a divorce and no help from ex at the timeSince then I've built my finances up to sustain myselfI will not be taking advantage of any further by this companyI'll go to the news if I have toIt is immoral and down right shady what they are doing to my family Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I accepted the offer the first time because [redacted] said in his message that he would listen to the calls and find out what happened and see if the business would review my applicationIf my app was reviewed and still didn't qualify, I can understand that although I still feel like it was misleading initiallyBut I was never contacted or anythingA simple email saying we reviewed your application and are still unable to offer you the dollar down would have been sufficientAt least I would have felt like the business had done everything it could have to remedy the situationAs it stands, I have no idea if the calls were listened to or anythingFor all I know, they could still be doing the same thing to other peopleRegards, [redacted]

Sadly, the worst car buying experience ever The customer service is horrible I walked in and the receptionist just barely acknowledges your presence In fact, the day I walked in the Owner was sitting in an unused desk I would have thought from his friendly commercials he would have been friendly to see customers and would have at least acknowledged the guest that were directly in his sight But I found this was indicative of their overall poor serviceThe sales people of course are eager to help until they find out you are already dealing with someoneSo the next time you enter they walk past you I came in and met Jermaine with a down payment prepared to purchase that day I picked three cars to test drive, were on the lot but had not gone through Service Not wanting to just buy anything they had me wait weeks before I was able to test drive the second car and the third one never made it to serviceI was given a lot of in my opinion poor excuses to why I had to wait so long for them to get a car ready to test drive Again I was not car lookingMy car was breaking down and I was forced to act quickly I was car buying When I voiced my concerns to Ricky and Surge "managers I might add" they were not the least bit helpful or concerned at allI had to call and call and call to find out any progress on the two cars I was interested in purchasingSeveral times I left messages that were never returned I ended up purchasing a vehicle somewhere elseI don't know if I signed anything that says I can't share my experience or not but this Review is not to disparage Auto Connection I did not feel I was a priority even with a down payment in handBut honestly, I think because they offer a large second chance service maybe they think they can deal with people in an unprofessional manner and it's OK, cause we need them more than they need us This sometimes happen when small business start to get larger Maybe this will get their attention and have them take a second look at their customer service and overall business practices This was the hardest time I have ever experience to purchase a car

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] If I am offered a loan for the original dollar down program, I will acceptThank you Regards, [redacted]

I SPOKE WITH MS [redacted] RECENTLY AND THE FINAL CONCLUSION IS THAT IS IF SHE CAN GET $TOGETHER SOMEHOW WE FEEL WE CAN PRESENT THAT AMOUNT TO THE COMPANY AND I FEEL THEY WILL HEAVILY CONSIDER FORGIVING THE REST OF THE LOANMOST PEOPLE IN THIS DAY AND AGE OWE MORE THAN THEIR CAR IS WORTH WHETHER THE CAR IS RUNNING PROPERLY OR NOTFINANCIAL INSTITUTIONS DO NOT JUST LET CUSTOMERS OUT OF THEIR LOANS AND FORGIVE THE REST OF THE BALANCEALL OF OUR LOANS ARE PLEDGED TO A LINE OF CREDIT AS COLLATEROLIT IS UP TO THE CUSTOMER TO KEEP THE CAR RUNNING UNTIL THE LOAN IS PAID OFF OR ABLE TO TRADE IT IN TO PAY THE REST OF THE LOAN OFFWE FEEL WE ARE AT AN IMPASSTHE $POSSIBLE SETTLEMENT AMOUNT STANDS AS THE BEST WE CAN DO***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still do not feel the matter was handled with customer concern or careI am seeking other possibilities of action on thisI have requested a copy of my contract and the company would not provide it to meI have continued to make mu payments but am seeking legal council Regards, [redacted]

We are rejecting this offer due to the mechanical condition of the vehicle,My Husband told them that the water pump was going when they so called fixed the radiator,They ignored that,the crank shaft is going and the transmission is going,the vehicle is unsafe and it's not dependable or trust worthy,I have grandkids I travel with in the vehicle and I can't trust it or depend or it..It scares me I have to hold my breath that I make it from point A to point B.I don't want it back..When they fixed the radiator when I got it back I had no heat,it was blowing cold air due to their negligence of making sure there was anti-freeze in there which there wasn't.So no I don't trust the vehicle and it's not safe on the road..Im not taking it back.So make an offer to settle this.It's a LEMON

SORRY FOR THE DELAYACCORDING TO OUR NOTES A REPAIR IS BEING DONE AT THE DEALERSHIP TO GET THE CAR IN GOOD RUNNING ORDERIT SEEMS LIKE THE FIX IS IN THE WORKSTHAT WAS AS OF 1/4/IF THE CUSTOMERS HAVE ANY FURTHER ISSUES THEY CAN CONTACT ME DIRECTLY ON MY DESK PHONE AT *** I HAVE
ACCESS TO THE PEOPLE THEY ARE WORKING WITH HERE ON THE PROBLEM***

I WILL BE DISCUSSING THIS WITH THE GM OF THE DEALERSHIP. IN THE SYSTEM [redacted] IS THE BORROWER AND THERE IS NO CO-BORROWER. PLEASE ASK [redacted] WHERE THE CAR IS AND WHO IS DRIVING IT. IS IT THE COUSIN? THANKS [redacted]

This is the first time I am seeing this complaint. According to the notes on the account some repairs have been done at no cost to the customer. Other repairs may be needed that require an expense to occur. I will look in to this and report back. [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]    Yes some repairs require an expense to occur, we are not speaking of those repairs.  I am speaking of the electrical problem that the car now has and the fact that after the repairs where made the second time my car continues to cut off or not start.  I don't think a tire or multi purpose arm will fix that.  The problems that I am having with this car have become overwhelming I have mad several attempts to contact your company with no reply.  I am just asking my car be replace or repaired .

SORRY FOR THE DELAY IN REVIEWING THE COMPLAINT I HAVE BEEN OUT OF TOWN. I WILL BE MEETING WITH THE [redacted] OF ALL THE DEALERSHIPS AND HAVE PRINTED OUT THE COMPLAINT FOR REVIEW. THEY WILL DRILL IT DOWN TO THE SALESMAN LEVEL TO SEE WHAT WAS SAID. I DON'T SEE A LOAN ON THE BOOKS FOR **...

[redacted] SO I WILL ASSUME THE SALE OF THE VEHICLE DID NOT INDEED GO THRU. I WILL SEE IF THE DEALERSHIP WILL REVIEW HER APPLICATION AGAIN.[redacted]

I HAVE MADE CONTACT DIRECTLY WITH [redacted]. WE ARE GOING TO PULL HER OLD APPLICATION OUT AND SEE WHAT WE CAN DO FOR HER. OUR CALL CENTER DOES NOT MISLEAD CUSTOMERS. THEIR JOB IS TO FIND CUSTOMERS WHO WANT A CAR AND THEN TO GET THEM IN TO APPLY. NOT EVERYONE HEARS DISCLAIMERS THE SAME. BELOW IS THE LANGUAGE FROM OUR WEBSITE WHICH IS THE SAME THAT THEY USE IN THEIR SOLICITATION EFFORTS. PLEASE NOTE THE WORD "MAY" IN THE TEXT.
EITHER WAY [redacted] AND I SEEM TO HAVE GOOD RAPPORT AND WE WILL DO WHAT WE CAN TO TRY TO QUALIFY HER OVER THE PHONE FOR WHAT SHE WANTS WITHOUT DRIVING THE LONG TRIP TO THE DEALERSHIP. [redacted]
Buy-Here Pay-Here Auto Financing is easy at The Auto
Connection:
You may be approved for in house financing, including $1 Down*!
·$1 due at signing. Excludes taxes, title and license fees. Fees must be paid within 21 days from signing. With approved credit. Restrictions may apply.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I accepted the offer the first time because [redacted] said in his message that he would listen to the calls and find out what happened and see if the business would review my application. If my app was reviewed and still didn't qualify, I can understand that although I still feel like it was misleading initially. But I was never contacted or anything. A simple email saying we reviewed your application and are still unable to offer you the dollar down would have been sufficient. At least I would have felt like the business had done everything it could have to remedy the situation. As it stands, I have no idea if the calls were listened to or anything. For all I know, they could still be doing the same thing to other people. Regards,
[redacted]

We are checking on the title and with [redacted] to see where they are in this process. [redacted] and many other government agencies are backed up but the customers loan is paid in full and he will get his title. We are a car dealer and do things in bulk but we will send an individual employee to [redacted] to get in...

line if necessary to expidite this for him. We are checking in to it now as we speak. C[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]. If I am offered a loan for the original dollar down program, I will accept. Thank you.
Regards,
[redacted]

Review: In Febuary of 2015 I purchased a [redacted] from Auto Connection. Two months after I purchased the car it was back to them for a bad engine. I had to fight to get the new engine in the car. The ignition switch was bad also I took it them on several different occasions with them telling me that they could not find anything wrong with the car. Fast forward now the car had begun to overheat on a daily basis the control panel is going crazy the car is jerking and barely picking up speed. Once again I was told they couldn't find anything wrong. I finally had to get my mother involved due to less than human treat received my the shop manager and the general manager at this location. I finally got all those problems resolved after 2 trips there and more money. I now find out the car has an electrical problem which I was told should have been noticed when the car started due to the control panel going crazy. The car continues to cut off or not start. Talking to these people gets you nowhere but they will call you every day if you are a second late with a payment. this has given me overwhelming anxiety just trying to get it fixedDesired Settlement: I would like the car replaced. I feel like the sold me a lemon and are giving me the run away and taking the cheap way out. I am just starting out and need a dependable car to get to and from work. Trying to pay for a car that is not working and paying for rides to and from work is causing me great financial difficulty.

Business

Response:

This is the first time I am seeing this complaint. According to the notes on the account some repairs have been done at no cost to the customer. Other repairs may be needed that require an expense to occur. I will look in to this and report back. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Yes some repairs require an expense to occur, we are not speaking of those repairs. I am speaking of the electrical problem that the car now has and the fact that after the repairs where made the second time my car continues to cut off or not start. I don't think a tire or multi purpose arm will fix that. The problems that I am having with this car have become overwhelming I have mad several attempts to contact your company with no reply. I am just asking my car be replace or repaired .