The Auto Warehouse

Initial Business Response / [redacted] (1000, 8, 2015/06/30) */ Contact Name and Title: Adam [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@theautowarehouse.com To whom it may concern; I would first like to Thank MrCarey for being a loyal customerWe do really appreciate it Since Mr Carey lives in Indiana, the only way we have to register the vehicle under his name is to mail the Indiana DMV the title for the vehicle with his informationthe DMV then contacts the customer and requests his appearance at the DMV We reached out to the DMV and were notified that MrCarey was sent a notification but he never showed up to complete the process Unfortunately we cannot control MrCarey`s actionsPer the DMV if MrCarey was to show up at the location stated on the notification this matter would have been handled in a timely manner Today MrCarey was in our office and was given proof of delivery of the title to the DMVHe seemed satisfied I hope this concludes this matter if not I would love to continue helping MrCarey to properly register his vehicle in Indiana as the law requires us to register the vehicle at his place of residency Thank you Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with this statement because on several occasions I went to the Sheriville IN BMV Located at Eagle Ridge Drive Schererville, IN I was told that Auto Warehouse sent the title to this location twice and the BMV Sent it back to the Auto Warehouse both times with a certified letter stating that they need to send the title to the Emissions PlaceThey still have not sent anything and are unaware of where the title actually is at this timeAt this point I will be responsible to tabs from the day of purchase to nowEach day that this problem is not resolved is not only costing me money for the tabs that are needed for this vehicle but I am paying for a car that I can not drive and run the risk of getting the car impoundedThis has caused me a HUGE headache due to the fact that I have to find an alternate way to work or other destinations that I may need to go to as wellI do not find this situation fair at all and have paid for both the car as well as the insurance for a car that I can't drive without getting in troubleI feel like there should be absolutely no reason months after we bought the car that this car is still not registeredHonestly I would just like to wash my hands of this car completelyI have asked to trade the Bonneville in to get another car, so that we can start over with a clean slateSo that the title can be presented at the time of purchase and they rejected thatThat is one of the resolutions that I would likeWe have had nothing but headaches with this car! Final Consumer Response / [redacted] (4200, 22, 2015/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not understanding why the title is being sent to a third party, when that is not what was being told to me in the first placeI would like to be refunded for the money that was paid for this car due to the fact that I have not been able to legally register this car since the time of ownershipI have asked to trade this car in and get another one but that was not an option on The Auto Warehouse's endAt this point I would just like my money back which is approximately $3,I am not satisfied with this at all and I have had the car for months and still not registered there should be no reason for thisIt's ridiculous!!! Final Business Response / [redacted] (4000, 24, 2015/08/13) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com ETR in [redacted] is processing the title and are trying to reach the client Vehicle should be registered properly upon completion

We contacted Ms [redacted] and working towards assisting her

I bought a used Honda Accord from them way back in and I found it to be a very positive experience! They treated me like family and arranged financing that was affordable for me at the time They were so careful & concerned that the car ran good & cared if I had any problems in the future I only remember a muffler needing to be replaced later on & they helped me with that & I always brought it back for oil changes too I thoroughly recommend this auto place to anyone & everyone!

The auto warehouse will investigate this claim with [redacted] to confirm a credit reporting was received for this account.we will update customer with our findings as soon as possible

To whom it may concern, The [redacted] sold Ms [redacted] a [redacted] on 08/22/The vehicle was sold with month of Limited warranty We were informed by Ms [redacted] that this vehicle caught on fired on 1/5/which is around months after the warranty expired According to Ms [redacted] she did not have insurance coverage for this vehicle so she was not able to file a claim for the damages Our company offered Ms [redacted] to get the vehicle towed to one of our locations to assess the damage and see how we are able to assist further but after checking the vehicle there was nothing we could have done to improve the condition of the vehicle Thank you

We have contacted Mr [redacted] and agreed to continue the conversation at a later time when he is availableWe will make all efforts to resolve Mr [redacted] concernsBest,

Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Contact Name and Title: [redacted] GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com Dear [redacted] and Revdex.com, Per the client, Mr [redacted] request on 05/26/The Auto Warehouse modified customer`s payment from Bi weekly to Monthly Unfortunately due to the decrease in payment amount the term (number of months) of the loan increased, we made Mr [redacted] aware of that fact prior to doing so I can understand Mr [redacted] confusion and I would like to invite him to the office to sit with me so we can resolve this Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) And the reason being I don't accept their response is they never tried to reach out to me and resolve this problemAs I stated before I call in X-XXXX and spoke with [redacted] she stated to me I only have four more payments left and I would be done paying for my vehicle of 12-she didn't mention I will owe money on the back end That was mention to me when I was paying either 9-or 10-payment that I owe $2,that when I got upset anyone would be upset if they was told they last payment is due and you can take owner ship of your merchandiseBut you call back and told something different a month or two laterlast week [redacted] call me and told me they have a contract from 3-that I sign when I switch from biweekly to monthly I ask her why I never receive a copy of the contract and I told her if you all do have a contract my signature is not own itThey just don't want to owe up to their mistake the only contract I sign was when I purchase the vehicle XX-XXXX I never sign a new contract after that one as I stated when I came into their office on X-XXXX to switch from biweekly to monthly know one explain any changes to me or giving me a new contract to sign or stated I would owe an additional 2,that would have not been a problem if that was explain to me we would not be going through this Drama!!!! but instead I was told by [redacted] in 8-that I had four more payment left which would have been X-XXXX -XX-XXXX of $and I would be done paying for my vehicle I am not confuse nor crazy nor dumb I am only going by what I was told by [redacted] I just want to make my last payment of $that was due XX-XXXX and receive my title and never do business with this company again and never send anyone to do business with them They never told me about an increase if they would have we would not be going through this mess they need to stop lying and owe up to their mistake why would I go through all this trouble I have more important things to attend to Final Business Response / [redacted] (4000, 17, 2015/06/05) */ Mr***, We offered you to come to the office in order to resolve this face to face with the GM You declined Again we are very sorry for how you feel If you still want to try and resolve it you are welcome to come in Final Consumer Response / [redacted] (4200, 19, 2015/06/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here they go again with the lies know one contact me and ask me to come in and resolve this situationBut I will contact them next week to make an appointment to go speak with a GM and if I don't like what they are saying I will continue with this battleAs I stated before on 8/I was told by [redacted] that I have four payment and I would be done paying for my vehicle on 12/So I made my payment until 11/that when I was told by [redacted] I owe an extra $2,and I ask her why you didn't mention this to me before and she said their system was downThat's their fault not mine I just want to make my last payment of $that was due 12/and receive my title and go by my business her mistake is not my problem and their system being down is not my problem it's time for them to own up to her mistake and stop punishing me

I am sorry Mr*** feels this way

Initial Business Response /* (1000, 7, 2015/06/16) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@THEAUTOWAREHOUSE.COM
CUSTOMER TRY TO CONTACT ME BY EMAIL TO AN EMAIL ADDRESS THAT IS NO LONGER ACTIVE AFTER I NOTICE THAT THE CREDIT WAS NOT APPLY I
CONTACT MY CUSTOMER I GAVE HIM CREDIT FOR THE FULL AMOUNT OF FOR THE REPAIR I SPOKE TO TO MY CUSTOMER AND HE IS AWARE OF THAT THE CREDIT WAS APLLY THIS ISSUE WAS RESOLVE

Customer brought the vehicle back for service and we are looking into the items she mentionedManagement also made an attempt to reach out to her to discuss anything else we can assist withWe hope this will be resolved shortly

To whom it may concern: To address Mr*** claim that the vehicle has an illegal Auto-Shut-Off switchThe vehicle was equipped with a “Passtime Payment System” which is not illegal and was disclosed to Mr*** at time of saleMr*** signed the disclosure and a copy of the
disclosure was given to himWe have an additional copy of the signed disclosure which we are happy to provide to Mr*** upon request. Regarding the recovery of the vehicle from the impoundWe notified Mr*** prior to removing the vehicle from the impound and he was aware of the terms All remedies to redeem the vehicle according to the contract are available to Mr***. Best,The Auto Warehouse

To Whom It May Concern, We have reached out to Ms*** and agreed to meet this coming Saturday at 2pm and discuss her concerns. Best,

To whom it may concern; The day the complaint arrived we reached out to the repossession agency who stated that there was only one communication regarding the redemptionWe facilitated communication between the customer and the agency and they agreed on a Monday 9/25/appointmentWe were
informed that customer needed to reschedule the redemption and it is now scheduled to 09/29/We will remain available to assist the customer if needed. Best,

To whom it may concern, The *** *** sold Ms *** a *** on 08/22/The vehicle was sold with month of Limited warranty. We were informed by Ms *** that this vehicle caught on fired on 1/5/which is around months after the warranty expired. According
to Ms *** she did not have insurance coverage for this vehicle so she was not able to file a claim for the damages Our company offered Ms *** to get the vehicle towed to one of our locations to assess the damage and see how we are able to assist further but after checking the vehicle there was nothing we could have done to improve the condition of the vehicle. Thank you

Complaint: [redacted]
I am rejecting this response because:there not really helping me to resolve the repairs as the engine went out.  They won't add the repair amount to the back end of the loan and require 50% down before...

I can even get the vehicle back if it is repairable.  I feel like I am being forced into bankruptcy and its a loss on both parts.  It's just really disappointing working with a finance company like the Auto Warehouse. I am just a customer that got sold a lemon and now I'm stuck.  
Sincerely,
[redacted]

The auto warehouse will investigate this claim with [redacted] to confirm a credit reporting was received for this account.we will update customer with our findings as soon as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/06/30) */
Contact Name and Title: Adam [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautowarehouse.com
To whom it may concern;
I would first like to Thank Mr. Carey for being a loyal customer. We do really appreciate it.
Since Mr....

Carey lives in Indiana, the only way we have to register the vehicle under his name is to mail the Indiana DMV the title for the vehicle with his information. the DMV then contacts the customer and requests his appearance at the DMV.
We reached out to the DMV and were notified that Mr. Carey was sent a notification but he never showed up to complete the process.
Unfortunately we cannot control Mr. Carey`s actions. Per the DMV if Mr. Carey was to show up at the location stated on the notification this matter would have been handled in a timely manner.
Today Mr. Carey was in our office and was given proof of delivery of the title to the DMV. He seemed satisfied.
I hope this concludes this matter if not I would love to continue helping Mr. Carey to properly register his vehicle in Indiana as the law requires us to register the vehicle at his place of residency.
Thank you.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with this statement because on several occasions I went to the Sheriville IN BMV Located at 1320 Eagle Ridge Drive
Schererville, IN 46375. I was told that Auto Warehouse sent the title to this location twice and the BMV Sent it back to the Auto Warehouse both times with a certified letter stating that they need to send the title to the Emissions Place. They still have not sent anything and are unaware of where the title actually is at this time. At this point I will be responsible to tabs from the day of purchase to now. Each day that this problem is not resolved is not only costing me money for the tabs that are needed for this vehicle but I am paying for a car that I can not drive and run the risk of getting the car impounded. This has caused me a HUGE headache due to the fact that I have to find an alternate way to work or other destinations that I may need to go to as well. I do not find this situation fair at all and have paid for both the car as well as the insurance for a car that I can't drive without getting in trouble. I feel like there should be absolutely no reason 10 months after we bought the car that this car is still not registered. Honestly I would just like to wash my hands of this car completely. I have asked to trade the Bonneville in to get another car, so that we can start over with a clean slate. So that the title can be presented at the time of purchase and they rejected that. That is one of the resolutions that I would like. We have had nothing but headaches with this car!
Final Consumer Response /* (4200, 22, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not understanding why the title is being sent to a third party, when that is not what was being told to me in the first place. I would like to be refunded for the money that was paid for this car due to the fact that I have not been able to legally register this car since the time of ownership. I have asked to trade this car in and get another one but that was not an option on The Auto Warehouse's end. At this point I would just like my money back which is approximately $3,850. I am not satisfied with this at all and I have had the car for 11 months and still not registered there should be no reason for this. It's ridiculous!!!
Final Business Response /* (4000, 24, 2015/08/13) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
ETR in [redacted] is processing the title and are trying to reach the client.
Vehicle should be registered properly upon completion

We at The Auto Warehouse always try to make sure every customer is satisfied and do our best to assist with-in reason with issues that may come up along the way.Considering that this vehicle was sold about a year ago and is no longer under warranty we are still willing to assist Ms. [redacted] with the repairs but there is still an associated cost that Ms. [redacted] will have to cover.  Best, The Auto Warehouse

Initial Business Response /* (1000, 5, 2015/08/10) */
Contact Name and Title: [redacted]
Contact Phone: 7734271200
Contact Email: [redacted]@theautowarehouse.com
The vehicle has been repaired and given back to the customer.
I am not aware of further issues regarding this customer