The Auto Warehouse

We have contacted Mr[redacted] and agreed to continue the conversation at a later time when he is available. We will make all efforts to resolve Mr. [redacted] concerns. Best,

We contacted Ms [redacted] and working towards assisting her.

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Dear [redacted] and Revdex.com,
Per the client, Mr. [redacted] request on 05/26/2012 The Auto Warehouse modified customer`s payment from 225...

Bi weekly to 350 Monthly.
Unfortunately due to the decrease in payment amount the term (number of months) of the loan increased, we made Mr. [redacted] aware of that fact prior to doing so.
I can understand Mr. [redacted] confusion and I would like to invite him to the office to sit with me so we can resolve this.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
And the reason being I don't accept their response is they never tried to reach out to me and resolve this problem. As I stated before I call in X-XXXX and spoke with [redacted] she stated to me I only have four more payments left and I would be done paying for my vehicle of 12-2014 she didn't mention I will owe money on the back end That was mention to me when I was paying either 9-2014 or 10-2014 payment that I owe $2,152.16 that when I got upset anyone would be upset if they was told they last payment is due and you can take owner ship of your merchandise. But you call back and told something different a month or two later. last week [redacted] call me and told me they have a contract from 3-2012 that I sign when I switch from biweekly to monthly I ask her why I never receive a copy of the contract and I told her if you all do have a contract my signature is not own it. They just don't want to owe up to their mistake the only contract I sign was when I purchase the vehicle XX-XXXX I never sign a new contract after that one as I stated when I came into their office on X-XXXX to switch from biweekly to monthly know one explain any changes to me or giving me a new contract to sign or stated I would owe an additional 2,152.16 that would have not been a problem if that was explain to me we would not be going through this Drama!!!! but instead I was told by [redacted] in 8-2014 that I had four more payment left which would have been X-XXXX -XX-XXXX of $350.00 and I would be done paying for my vehicle I am not confuse nor crazy nor dumb I am only going by what I was told by [redacted]. I just want to make my last payment of $350.00 that was due XX-XXXX and receive my title and never do business with this company again and never send anyone to do business with them . They never told me about an increase if they would have we would not be going through this mess they need to stop lying and owe up to their mistake why would I go through all this trouble I have more important things to attend to
Final Business Response /* (4000, 17, 2015/06/05) */
Mr. [redacted],
We offered you to come to the office in order to resolve this face to face with the GM.
You declined .
Again we are very sorry for how you feel.
If you still want to try and resolve it you are welcome to come in.
Final Consumer Response /* (4200, 19, 2015/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here they go again with the lies know one contact me and ask me to come in and resolve this situation. But I will contact them next week to make an appointment to go speak with a GM and if I don't like what they are saying I will continue with this battle. As I stated before on 8/2014 I was told by [redacted] that I have four payment and I would be done paying for my vehicle on 12/2014 So I made my payment until 11/2014 that when I was told by [redacted] I owe an extra $2,125.60 and I ask her why you didn't mention this to me before and she said their system was down. That's their fault not mine I just want to make my last payment of $350.00 that was due 12/2014 and receive my title and go by my business her mistake is not my problem and their system being down is not my problem it's time for them to own up to her mistake and stop punishing me

Complaint: [redacted]
I am rejecting this response because:I was not made aware of an auto shut off upon the sale, an iPad was shoved in my face and the contract was read to me by the salesman, I was not allowed to read it. I was told to sign it. Never was I told of the auto shut off. I was also not notified of the car being picked up from impound or notified of additional charges added to my contract. The car sales company sells under deceptive practices.
Sincerely,
[redacted]