The Autobarn Volkswagen of Evanston

We do not dispute anything in Mr [redacted] statement to Revdex.com except his demand for dealership to pay taxes on his vehicleThis transaction is out of state purchase and we could not get amount for taxes in state of Kentucky and local taxes for Daviess county on Saturday, June 24th when Mr [redacted] took delivery of his vehicle.Since every customer is responsible for their taxes when purchasing vehicle, we believe it is also Mr [redacted] responsibility to pay his taxesHis bill of sale does not reflect any taxes being paid so we are confused with his request to pay for taxes on his vehicle.Please adviseRespectfully, [redacted] ***General ManagerThe Autobarn Volkswagen Of Evanston

[redacted] general sales manager, contacted the client and offered the internet price with no additions The client declined this offer

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Contact Name and Title: [redacted] Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We did an internal investigation and our employee staff is insistent that the vehicle came off the tow truck with this damage Since we did not take pictures or document this we have repaired the clients vehicle as of June 11, As I explained to our client we wish to retain her as a client and since our employee staff did not document this we are repairing to keep her happy Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) customer relations rep [redacted] made contact and mediated the situationAlthough Autobarn did not accept any fault, they agreed to fix the car as a gesture of good willI am happy and grateful for their responseI only wish we wouldn't have had to file a complaint to get a positive response from Autobarn

Complaint: [redacted] I am rejecting this response because:I have previously reported the electrical issues in the car that have been constant since purchasing the vehicle This is not just an issue with me, but with Jettas in general Since purchasing the vehicle in the all lighting blows out every two months and have to be constantly replaced, the entire radio system stopped working for no reason and had to be replaced as well as the vehicles horn which the dealership in Chico said appeared to stop working for "no apparent reason" I have also reported this issue to Volkswagen corporate I just would like other consumers to know that these vehicles are lemons and the dealerships, including this one that sold me the vehicle and knew of the issues, take no accountability Sincerely, [redacted]

We are very sorry to hear about customer's trouble! We will work on this case in order to resolve this as soon as possible and make sure that Mr [redacted] has quick answer in this matter.Please, allow us to hours to respond with resolution.Respectfully, Narcis ***The Autobarn Volkswagen Of EvanstonGeneral Sales Manager

Complaint: [redacted] I am rejecting this response because:My point was that your response should be related to me only, as I am the one receiving the threatening letters and phone calls The other parties listed in your response have no interest in this complaint I would like the Autobarn to submit the facts, which are, that you repeatedly billed and harassed me As you stated, this should stop, but an apology should be offered for your mishandling of this matter.Thank you Sincerely, [redacted]

It seems that Mr [redacted] is considering loan for a vehicle!?We are not sure how is this lconsidered as complaint against our business!?Please advise, [redacted] ***General Manager The Autobarn Volkswagen of Evanston

At this point , my opinion is that Mr*** should contact Volkswagen Customer Care and let them know about problems with his vehicle.We can not agree that all Volkswagen Jetta models has electrical issues and while we empathize with Mr***, however we as a dealership can not help him any further except to look at his Jetta and try to address issues that Mr*** mentionedOur understanding is that his vehicle is in California presently under the care of localVolkswagen dealer.We remain open for suggestions

*** *** *** *** and *** *** *** purchased pre-driven Volkswagen Passat on 09/08/and they left happy with their new vehicleWe were fortunate to provide them with better APR few days later and we called them to sign new contract with lower interest rate the originally
quoted.Unfortunately, few clerical errors prevented us to submit contract to finance institution in timely fashion which created delay in deal processingWe contacted customer and customer agreed to come back and resolve this issue with us after Thanksgiving Holiday.We will be happy to provide update after meeting with customer net weekPlease let us know if you need anything else related to this complaint

Initial Business Response /* (1000, 10, 2015/06/15) */
This is *** *** Mr*** has moved on within the The Autobarn system
Very simply there is no receipt for the 3,from the complainant
As indicated by the complainant, was asked to produce a receipt as far back as
December No receipt, no response from many requests to produce a receipt or pay the 3,000.00.We have proceeded to collect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** They have overnighted a plate to me which is an acceptable resolution; however, had I not submitted any complaints, they would not have been as helpful as they are trying to be now, as is proven by them not returning previous phone calls until I made this complaintI am still unsatisfied with their severe lack of professionalism but will accept the resolution nonetheless.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: *** *** GSM
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@theautobarn.com
Dear Sir / Madam,
My name is *** *** and I am General Sales Manager at The Autobarn Volkswagen in Evanston
I was able to contact
Mr*** and explain him that we had internal error with pricing and The Autobarn Volkswagen as organization will honor advertised price till end of the business day Monday 09/28/and we are sorry for misunderstandingCustomer also agree with statement thst this will resolve the issue
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Management had contacted me and informed me of an error that had occurred, apologized for the confusion, and honored the priceThey were very professional to work with and I appreciate their willingness to resolve the issue

Complaint: ***
I am rejecting this response because: same response I get everytime - they just keep saying they will get back to me and nothing changes weeks ago they said they would get back to me in hours amd never did Twice in October I was told I would be refunded and file was forwarded to finance then told it was sent to the business managerIt's almost December and I still don't have a refundI'm not calling anyoneI require all responses in writing
Sincerely,
*** ***

It is very disturbing for us here at The Autobarn Volkswagen in Evanston to learn about this, our intention is to work hard and together with our customer Mr*** to resolve this efficiently and in timely fashion.My understanding that our license and title specialist *** *** already made
contact with Mr*** and she is working on resolutionUnfortunately, I have to admit that our finance department did not respond adequately and promptly and as a result we have unsatisfied customer and this complaint with Revdex.comPlease allow us few days to completely resolve this issue and put this matter to rest.With this response I am also inviting Mr*** to contact me personally whenever he feels it necessary to address any issues that may occur!Respectfully, *** ***The Autobarn Volkswagen of Evanstoncell *** ***

Our response was that we were going to stop the collection process. How this was not an acceptable response does not make sense to us

Mr*** purchased his vehicle on November 29th, This recent complaint from Revdex.com is the first time we are notified about any issues with his vehicle which according to CarFax report was involved in accident on March 29th 2015. Vehicle was
involved in rear -end collision and airbags did not deployWe are trying to understand what is our responsibility after we deliver Mr***'s vehicle back in and it was sold as Volkswagen Certified Pre-Owned vehicle which ultimately gives customer additional two years of warranty above and beyond balance of original manufacture rwarrantyWe also noticed that vehicle had 84,miles on August 18th this year when it was serviced by authorized Volkswagen dealership in Chico, California.The Autobarn Of Evanston would like to know how we can assist or help customer!?Respectfully, Narcis AgicGeneral ManagerThe Autobarn Volkswagen Of EvanstonChicago AvenueEvanston IL, 60202phone: (847) 866-7600direct line: (847) 570-3022mobile: (847) 477-3020fax: (847) 866-7600e-mail: [email protected]

We do not dispute anything in Mr[redacted] statement to Revdex.com except his demand for dealership to pay taxes on his vehicle. This transaction is out of state purchase and we could not get amount for taxes in state of Kentucky and local taxes for Daviess county on Saturday, June 24th...

2017 when Mr[redacted] took delivery of his vehicle.Since every customer is responsible for their taxes when purchasing vehicle, we believe it is also Mr[redacted] responsibility to pay his taxes. His bill of sale does not reflect any taxes being paid so we are confused with his request to pay for taxes on his vehicle.Please advise. Respectfully, [redacted]General ManagerThe Autobarn Volkswagen Of Evanston

Initial Business Response /* (1000, 5, 2015/06/12) */
Contact Name and Title: [redacted] Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
We did an internal investigation and our employee staff is insistent that the vehicle came off the tow truck with this damage. ...

Since we did not take pictures or document this we have repaired the clients vehicle as of June 11, 2015. As I explained to our client we wish to retain her as a client and since our employee staff did not document this we are repairing to keep her happy.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
customer relations rep [redacted] made contact and mediated the situation. Although Autobarn did not accept any fault, they agreed to fix the car as a gesture of good will. I am happy and grateful for their response. I only wish we wouldn't have had to file a complaint to get a positive response from Autobarn.

I apolizige for the prior response. I verified with our office staff that a check was made for the full amount and sent out on July 25,2016.  Since the payment was made on the VW diesel credit card, we were unable to reload that card.  It was a first time and we should have handled this better and I do apologize on behalf of The Autobarn that we did not.  thank you[redacted]director of fixed operations

My name is [redacted] and let  me start this response with personal apology to Mr. [redacted]. This is not how we conduct our business and you have my word that I will review everything and work on immediate resolution.My cell phone is ([redacted] and you are welcome to call me at your...

convenience.  [redacted]The Autobarn Volkswagen of EvanstonGeneral Manager