The Beach, an Adventure Landing Park

I am not sure what you are requestingThe response from myself to her in the beginning was: Which tickets did she give to the Employee at the Ticket Window? [redacted] tickets - if they are not expired have no cash value and if they are expired, the only thing that you can do is to apply to the admission price on the day, we are not allowed to split or give credit - which is stated on the [redacted] site If she did not give them the [redacted] tickets, she still has that to use for up to years toward admission tickets to the Beach Water Park If she gave them the BOGO tickets (there should have been two) the employee was correct if charged her for another because of the statement above regarding [redacted] s You can not receive credit - it has to be used all at the same time Thank you Sandra

[redacted] : On behalf of my employees, Beach Mountain and myself, I sincerely apologize that you were given the feeling of non-respect when calling our establishment This incident was not taken lightly by myself and did not go without someone being held accountable The person that is held accountable is myself, as the General Manager and I have made sure that all phone personnel know from here on out to listen carefully when answering the calls regarding our services I appreciate you bringing this incident to my attention so that I can hopefully not have this happen in the futureAgain, You have my deepest apologizes for this incident Thank you Sandra Gore General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.On the day of admission, I asked the attendant to purchase children tickets from the [redacted] and give me a park credit for the restThe attendant did not know how to do thisThe attendant refused to use my buy one get one free that I purchasedDue to the refusal to use the buy one get one free and subsequently give me park credit for the [redacted] purchased, I am asking for a refund on the buy one get one free that employees told me I could get a credit for that day Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintIn a voicemail left, [redacted] Gore apologized and said that it was in fact her employee, "***" with whom I spoke I would like an apology call from ***, with [redacted] Gore on the line I do not feel that [redacted] is being honest about what transpired during the phone call Also, I have not received any call from [redacted] Gore's boss Regards, [redacted]

This is not how this happenedI will contact the person filing the complaint and have my boss contact her as well Thank you Sandra Gore

Our hours of operation (along with a color coded calendar) are posted on our website and have been since the beginning of the Season I sent an email to Ms [redacted] yesterday to inform her that two (2) all day admission tickets were at the Admission Ticket Window for her to use on a different day I am not sure where she purchased the tickets, as our full day at the gate are: $each and online are $each Our after 3:00pm tickets are $each, at the gate and we do not offer them online The Beach Water Park feels that giving two (2) full day admission tickets is sufficient Thank you

SUBJECT: *** *** ID # ***
To Whom it May Concern;
The wording on the website was placed as it always has been for our Season Pass SalesI will mail *** *** her three (3) one day admission tickets to
the address listed on our Season Pass Information, and this will be in lieu of her receiving any money back
In response to the discount on snow tubing, again, just like with her discounts at the eating establishments here in the park, she only needs to show her id, the discount is tied onto her pass
Thank You
*** ***
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
Randall Ryan
Reply: At the moment, I have sent a reply to the e-mail provided by you fo* *** ***. I have sent her an e-mail stating what happened from my point of view and telling her what I hope to receive to settle this matter. I will keep you posted as to where things go from here. Thanks for your help in this matter! Randall Ryan

There were postings on the website that stated rides would be closed and all other rides and attractions would be on a rotating scheduleThere were postings at the Admission Ticket window stating the same at the parkI have offered to mail the customer Day Pass Admission
Tickets so that she and her year old son can come back to the park hoping for us to change their experience, which is what we always try to do.Thank you
*** ***
General Manager

I received a written message in my inbox on August 10, 2016, regarding the complaint. She stated in the message left: Visited Friday, August 5th. Husband arrived before the rest of the family and purchased tickets ($68.97) not knowing that she was coming with Living Social
Discount Tickets. She was asking for a refund. We certainly do not feel that we are at fault in this mistake, made by the customer, however, it is our intention to refund the price that the husband paid, even though our policy is Tickets are Non-Refundable.
When things happen like this, again there are procedures that we have to follow. We are in the process of going back through our Living Social Discount Tickets that were received on Friday, August 5th, to make sure that the tickets were in fact given at the admission windowAgain, First message received yesterday, August
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I apologize for the confusion and the problems. It is certainly not the intent of The Beach Water Park to charge its customers for items or services that they did not receive. There is a process that has to happen before a refund can be issued when we are having problems with Software
and/or credit cards. I will check with the Guest Services Manager here, but this is the first that I have received knowledge of this problem. I will investigate today and have this problem solved by End of Business Day on 7-27-16. I will need the last four numbers of the credit card used to try to purchase the towel (this is the only way that I can have the credit card processing company look the transaction up). If you would like to email the information directly please feel free to do so or feel free to call 513-398-and leave a message with the person that answers the phone, as I am usually out in the park. Thank you.*** ***
General Manager

While I still behind the decision that was made the day that Ms*** was at the Admission Ticket Window and the response that was offered, that she did not respond to, The Beach Water Park has refunded the $when she purchased the BOGO ticket. The refund was ran this morning at approximately 10:05am and may take up to hours to show on her card I hope that this will put a plus in the column of The Beach Water Park and this complaint will be completed
Thank you
Sandra G***

Please see the attached email that was sent on 9-9-to Ms***.
We have not received a response backThank you
Sandra G***
General Manager
The Beach Water Park

I spoke with [redacted] through email and he accepted my offer of refunding the cabana of $75 and receiving 7 - 2015 Day Pass admission tickets for the 7 he purchased online but was unable to use. I have this in writing and I sent him a copy of the refund.
Dea[redacted],  
 
Thank you for your very prompt reply on this matter.  I will be happy to accept tickets for the 2015 season, as with an entire season to choose from and several grandchildren, they should get used.  If there is anything I need to do, please let me know.  If not, thank you very much for your attention to this matter.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 
 
a perfect example of bad management within that response. I'm terribly regretful that we spent any of our hard earned money on this establishment. We had direct correspondence with the staff assuring us that the card would not be charged. I attempted to contact them at least ten times and was refused any regret for how the situation was handled, and sent to a voicemail. It saddens me that this is how the establishment is ran, and there are not better moral standards in place. It IS in fact your mistake, take some responsibility, and train your staff. Better yet, seeking out some training for your own position might be helpful. Have a great day! 
Regards,
[redacted]

This is not how this happened.
I will contact the person filing the complaint and have my boss contact her as well.
 
Thank you
Sandra Gore

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On the day of admission, I asked the attendant to purchase 2 children tickets from the [redacted] and give me a park credit for the rest. The attendant did not know how to do this. The attendant refused to use my buy one get one free that I purchased. Due to the refusal to use the buy one get one free and subsequently give me park credit for the [redacted] purchased, I am asking for a refund on the buy one get one free that 3 employees told me I could get a credit for that day.
Regards,
[redacted]

[redacted]:  On behalf of my employees, Beach Mountain and myself, I sincerely apologize that you were given the feeling of non-respect when calling our establishment.  This incident was not taken lightly by myself and did not go without someone being held accountable.  The person that is held accountable is myself, as the General Manager and I have made sure that all phone personnel know from here on out to listen carefully when answering the calls regarding our services.  I appreciate you bringing this incident to my attention so that I can hopefully not have this happen in the future.
Again, You have my deepest apologizes for this incident.
 
Thank you
Sandra Gore
General Manager

Our hours of operation (along with a color coded calendar) are posted on our website and have been since the beginning of the 2016 Season. 
I sent an email to Ms. [redacted] yesterday to inform her that two (2) all day admission tickets were at the Admission Ticket Window for her to use...

on a different day.  I am not sure where she purchased the tickets, as our full day at the gate are:  $28.99 each and online are $23.99 each.  Our after 3:00pm tickets are $17.99 each, at the gate and we do not offer them online. 
The Beach Water Park feels that giving two (2) full day admission tickets is sufficient.
 
Thank you