The Beach, an Adventure Landing Park

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
The manager offered to give us tickets for next Spring and indicated the information was posted on the website.
This does not satisfy my complaint. When I purchased my tickets Sept. 4 I did not see any mentioned on the website of rides being closed and on rotation. There were signs of a ride being closed an on rotation when we got there but at that point we'd already driven 2 1/2 hours and purchased the ticket. It was not realistic to leave at that point. Also, the kids splash area was closed because of a pipe so again there could not have been notice ahead of time on that. I realize mechanical break downs happen but that was a large part of what my son was going to be able to do. No one could tell me when it was going to be fixed and/what the time of the rotation was. 
Simply giving me new tickets for next Spring is not an acceptable resolution. I would like a refund. I don't intend to make the drive back to the water park even if everything was working. I'm incredibly frustrated with the management as I tried contacting them multiple times via phone and email with little to no response except one reply email that basically accused me a of lying about sending an email about my concerns - which I did not.
 I've yet to receive a phone call form management which I requested multiple times. The only acceptable solution to make this right would be to refund my money for the tickets. What a disappointing day in what was suppose to be a mini family get-away over Labor Day weekend.
Regards,
[redacted]

I am not sure what you are requesting.
The response from myself to her in the beginning was:  Which tickets did she give to the Employee at the Ticket Window?  [redacted] tickets - if they are not expired have no cash value and if they are expired, the only thing that you can do is to apply to the admission price on the day, we are not allowed to split or give credit - which is stated on the [redacted] site.  If she did not give them the [redacted] tickets, she still has that to use for up to 5 years toward admission tickets to the Beach Water Park.  If she gave them the BOGO tickets (there should have been two) the employee was correct if charged her for another because of the statement above regarding [redacted]s.  You can not receive credit - it has to be used all at the same time.
 
Thank you
Sandra

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint. In a voicemail left, [redacted] Gore apologized and said that it was in fact her employee, "[redacted]" with whom I spoke.  I would like an apology call from [redacted], with [redacted] Gore on the line.  I do not feel that [redacted] is being honest about what transpired during the phone call.  Also, I have not received any call from [redacted] Gore's boss. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]