The Beard Czar

SCAM..charged 4.95 for the bottle but after 14 days of a trial period charged 89.99. Nothing on website about this. When calling customer service refused a refund and we're rude and hung up on customer. They need to be shut down and called out on the con artists they are!

Complaint ID [redacted]
 
We are in receipt of your complaint and we are very sorry for the customer service you received. We will work with our call center staff in order to improve our customers expectations with our company. 
I ca see that [redacted] was refunded...

the $44.49 at 8:22 @6:58 pm. I would hope that [redacted] has received the money back into his account by today. 
Again, I am very sorry for the outcome and we will work on improving our call center.
 
Thank you,
 
Beard C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered 1 product from this company and was sent 2 separate orders and had to deal with both of them separately. The bold print says a 30 day supply and nowhere did I see the fine print from the link it sent me to from Facebook. I was worried of being charged more than I agreed to so I visited their website and it is a good thing I did. I read about the 10 day trial +4 day shipment and having to call in to cancel to avoid being charged. I feel that 10 days is not an adequate time to see results from the product and feel forced into paying a rate to t his company for the product. Nowhere in the packaging or on the "Man card" that they send you does it speak of the return policy. After cancelling one of the products (the one I never wanted nor ordered) it says I have 30 days to return the unused product to avoid being charged full price but then gives a date it needs to be received by as being 21 days from today. This is not being truthful as a company and I will not order anything from them again. I don't even want the other order but do not know if it works or not so feel I'm forced to keep it and pay a ridiculous amount of money for it (and that was at a "reduced" rate).

After signing up for the one month free trial, I received not only 1 90.00 charge for this product but 2. Thats 180 dollars for something that I have yet to use. Apparently, you must cancel within 14 days of purchase which was NOT clearly stated on the free trial website. After speaking to 3 very rude customer service reps who claim to be supervisors, I finally was given a 30% discount after threatening to report the company to the Revdex.com. I was even told that the so called supervisor had this happen to him. I would not recommend EVER using this company. They are truly miss leading ESPECIALLY when I am told that this happens all the time.

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Once money has been credited back to account, I will be satisfied.
 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,