The Boat Grotto

August : This will be the last response The Boat Grotto will share with public, after this, we will file a lawsuit, along with all receipts, and encourage folks if you have a dissagreement with any business, call them Work it outCommunicateDont let people write a bunch of bt on you so you HAVE to give in...its not right! Businesses have legal rights as well agaisnt bashingThis is one of the biggest bt complaints I have ever been part of ! seriously..it is! Dont hesitate to call me or email me, or text, my phone is on 24hrs a day, days a week! PERSONAL CELL# (619) 840-We have been in business since 1999, thats over yearsservice complaints in years ! in my eyes, I would say thats a wonderful history ! Also, both proven non associated damage after dealer had marine survey completed The results are posted ok ***, Here we go again....We WILL GIVE YOU a 100% refund IF [redacted] produces documentation of these $yamaha full engine services you so-called had done at a local yamaha authorized dealer in san diego100%You wrote it , PROVE it nowUnderstand, Changing a water pump and changing spark plugs is NOT a yamaha FULL authorized service for an 150hp stroke engine with hours, its MORE indepthalot more work, alot more parts We EMAILED him receipt/invoice of all work preformed and completed , engine service, parts, gas removal, sea trial before he picked up his boat , also when he picked up boat , and paid he received hard copy of paid in full invoice/receiptNo adjustments will be made unless documentation of this (so called) $authorized yamaha service completion is faxed or emailed(I still have NOT seen anything , Aug 2015) thank you and have a great, wonderful day everyone! sorry but sometimes you have to deal with angry people , its part of life! I cannot make everyone happy ! years in business , Revdex.com service complaints that where deemed NOT dealer responsibility or fault ! thank you ! with warm & fuzzy best regards, Captain Mario Trani Jr ton master, USCG

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In my original complaint I have the wrong name for the dealer I purchased the new motor fromIt is [redacted] not [redacted] The rest of his resolution response is completely different than my phone conversations with ***I need to wait for completion of what he has informed me he will do to correct this situation and close this casePer our phone conversations he has agreed to pay for the repairs to the new motor and reinstall the trim tabs correctly including repair of the fiberglass of the original install He did offer additional financial compensation but that is not necessary since I do believe the Old motor did need to be replaced Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] Here is my last responseI was at the business a few years ago, and it was ran by an older gentlemanI don’t know if it was your dad or notI looked at all the complaints that happened in the last three years, and it seems like you’re piling up the complaints very fast since you took over In front of the judge I will ask when and where did you send my fuel injectors for testing? And who said they all failed and are not able to rebuild? I need to talk to the three employees that worked on my boatGood luck sir.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Here is my last responseI was at the business a few years ago, and it was ran by an older gentlemanI don’t know if it was your dad or notI looked at all the complaints that happened in the last three years, and it seems like you’re piling up the complaints very fast since you took over In front of the judge I will ask when and where did you send my fuel injectors for testing? And who said they all failed and are not able to rebuild? I need to talk to the three employees that worked on my boatGood luck sir

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In your words boat was NOT running on all cylinders when arrived, if all injectors failed, the boat shouldn’t run at all, I owned the boat for years and I know my boat, it ran 75% of its power on the last tripI asked Neal the president of H2O Marine how much for the labor to replace injector and 4, he said the price should be the sameMy boat have injectors and you charged x $= $for labor Any one read this can call any small outboard boat owners, any boat dealers, and ask for the price of tune up and water pumpThe price is around $You charged me $1, Do you have the receipt of the specialist you hired to clean my fuel tank? Please save all documents of my boat serviceI’m sure you lied about the water in my gas tank so you can do the tune up, you pocketed $ and do nothing because there was no water in the tankI should pay you parts and labor for injectors onlyThis was what my boat needed I read two other complaints in this Revdex.com website, they said the same thingYou lied to your customers, you did unnecessary repairs, and over charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
In your words boat was NOT running on all cylinders
when arrived, if all injectors failed, the boat shouldn’t run at all, I owned
the boat for years and I know my boat, it ran 75% of its power on the last
tripI asked Neal the president of H2O Marine how much for the labor to
replace injector and 4, he said the price should be the sameMy boat have
injectors and you charged
x $= $for labor
Any one read this can call any small outboard boat
owners, any boat dealers, and ask for the price of tune up and water pumpThe
price is around $You charged me $1,
Do you have the receipt of the specialist you hired to
clean my fuel tank? Please save all documents of my boat serviceI’m sure you
lied about the water in my gas tank so you can do the tune up, you pocketed $
and do nothing because there was no water in the tankI should pay you parts
and labor for injectors onlyThis was what my boat needed
I read two other complaints in this Revdex.com website, they
said the same thingYou lied to your customers, you did unnecessary repairs,
and over charged

Sending everything to my attorney, this guy is an complete IT, dumb as. do what you guys need to doI'm fed up with ignoranceI explained 4x on phone, what does this IT want?MONEY, well he is NOT going to get it! He authorized everything, he is a liaryears in business, he can go FK himself as far as I'm concerned! ignorant bd!==========================================================================he" class="cuttext">src="/themes/revdex/img/bad-mouth.png">d!================================...⇄ threatened me in this email sayiong he telling yamaha to cancel the dealer! HA! IT!I was searching YAMAHA website for customer relation service email, all I saw are phone numbers, I will email them your invoice, and request to remove you from Approve Authorize dealer, nobody know their outboard better than them.Every year between May and October I will post your invoice on craigslist, in service provider, From: "[email protected]" To: *** Cc: [email protected] Sent: Saturday, August 15, 10:AMSubject: responseOk ***, Saturday 8-15- 9:33amI had responded to your Revdex.com complaint this morning, then a client emailed me and drew attention to a public posting bashing the boat grotto on a local page. First of all, whenever you bash a company, you understand companies have rights as wellespecially authorized dealers that are victims of business tort or wrongfully accused of "ripping people off"Lets continue with this. Now if I understand correctly, the "two last tune-up's" you brought your boat in last year was an authorized Yamaha service center and they charged you $for your "tune-up" correct?completeupper and lower includes parts..everything?as you so written to the Revdex.com and posted publicly onlineLet me make this clear, These are YOUR written words and we saved all postings for future reference. I would need to the TWO authorized Yamaha dealers that charged you $for complete Fcomplete service (parts and labor) with an engine that has presently over hours Also, the authorized Yamaha dealer that quoted you hours over the phone for the complete diagnosis of injection system, fuel pressure system analysis, compression check, YDS computer scan removal of injectors, new injectors, parts and labor and be clear, the authorized Yamaha dealer who recommended "dont replace all four injectors etc",etc..etc...as you angrily wrote publicly and please understand, I will respond with kindness if indeed this is true, with a gracious refund on your credit card, but if its not true, I will have to respond legally. I understand people get angry, but your outside the box angryI am willing to refund 100% of any parts or labor that where not authorized by you ,the clientAlso, I will refund any difference of labor of that authorized dealer , in writing, would of charged you, notates the work that was completed as below. YDS computer scann of enginecompression checkfuel pressure system analysisRemoval of injectorstaking injectors to injection shop and having them testedordering injectors thru yamahare-installing injectors taking boat to sea trial at 32nd st pier for sea trial testtaking boat back to shopcleaning vessel, get ready deliveryrinsing engine after sea trial So, please send me, scan, email or fax whatever you have, a complete authorized Yamaha service center service bill showing the $complete service, last seasonAlso , as you mentioned, a quote from the authorized Yamaha dealer expressing that the injectors should of not all been changed but two, and the old ones left in as you expressed, should of remained in the engineBeing an authorized Yamaha service center for warranty and repairs, This would open my eyes and especially let the factory know that there are issues of people not following protocol from the factory itself. And finally, as a seasoned Captain, I have been on boats that engines have failed from people "cleaning injectors", leaving mis matched injectors(old and new) and have engine piston failure due to either running too lean , or hydro locking due to "flooding" injectorsWe do what is BEST for the clients engine, thats why we call and explain before anything is replacedYour engine is a 2004-model.., with hours...mis matching injectors (old & new) is a definite foreseeable failure issue.Either its done right, or we simply dont work on it Now, to end this on a kind note, We are good people, we run a fair and pleasant shopMy employees are ALL PRESENTLY CERTIFIED technicians, to respond like you have, I thought we did something outrageously wrong, but as I see it, your angry over service bill pricingNothing wrong with the boat, but your attacking me, and four guys, and a shop that did there job correctly, and you where charged exactly according to what I explained to you and hourly as the work order was signed and clearly statesThats it in a nutshellIf I am missing the point, please explain, but if I hit it directly, please accept my apologies and we can get thru this, in a nice, pleasant manner. respectfully,Captain Mario Trani Jr ton master,USCGcell (619) 840-1977 -----Original Message----- From: Captain Mario Trani To: *** *** Sent: Fri, Aug 7, 6:pm Subject: Re: invoice I went thru everything with you before we started workingEverythingI do not understand. Captain Mario Trani Jr USCG ton Master .., cell (619) 840-, Sent from my iPhoneOn Aug 7, 2015, at 5:PM, *** *** wrote: You ran the bill up too high, I can't compare all the charges but I do tune up every year, they always charge me around $500, you charged me $1,.If you don't give me any refund, I'm not going reference you to my friends Sent from Yahoo Mail on AndroidFrom:" [email protected]" Date:Fri, Aug 7, at 2:PM Subject:invoice Hi *** 8-7-2015you are good!boat ready sir Again, we appreciate your business! www.BoatGrotto.com www.SanDiegoMarineRepair.comCaptain Mario Trani, Jr.USCG Master ton license General Partner/Operations Managerdirect line------>>>>>>>>>> (619) 840-1977 The Boat Grotto Marine Service Center &San Diego Marine RepairMercury Platinum authorized dealerMercruiser Inboard Gas & Diesel yacht authorized dealerMercruiser factory warranty authorized dealerMercury Boat / Mercruiser Boat / Outboard AuthorizedYamaha Factory Authorized Outboard Service & Parts CenterYamaha Factory Authorized warranty repair centerVolvo Penta Advanced certifiedCrusader marine serviceYanmar marine serviceHonda Outboard serviceTeleflex authorized network DealerCMD Diesel Zeus Pod Authorized Service and Repair dealerGauthorized dealer San DiegoDetroit Marine ServiceCummins Marine ServiceCaterpillar marine Service Universal Diesel ServiceWesterbeke Diesel ServiceOutboard, Marine Gas & Diesel inboard engine specialists"We get you out there!"El Cajon BlvdSan Diego, Ca.,92115(619) 462-8811Fax # (619) 462-8813 *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerThis message contains confidential information and is intended only for the individual namedIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited!~~~~~~

I did sign the service request, and authorize the repairs over the phone because he was lie to me, he did not say how much for the repairswhen I saw the invoice I complained , he was not there, and his employee said if I don't pay I can't get the boat homePlease read the story below one more time and look at the invoice attached, I did put more notes on them
The boat dealer
lied about the water in my gas tank so he can perform a tune upHe claimed to
have hired a specialist to clean my tankWhen I asked for a receipt he refused
to provide oneInstead he pocketed $and did nothing because there was no
water in the tank
I have attached
the tune up and water pump replacement invoices of two different dealersThey
both charged me around $for the same tune up, page #and #of boat
Grotto, he charged me $1,
I owned the boat
for years and I know my boat, it ran 75% of its power on the last tripHe
claims he sent four fuel injectors for testing and all of them failed
Supposedly, they are unsalvageableWhen I asked for the name and phone number
of the testing place he refused to give it up as well
I went to pick up my boat and his employee said he hooked up the laptop to my
outboard, it showed bad injectorWhy did Mario change all 4? He may changed
and charged me 4, he did not show me the receipt of the new injectors He over charged everythingThank you

Sending everything to my attorney, this guy is an complete IT, dumb as.
do what you guys need to doI'm fed up with ignoranceI explained 4x on phone, what does this IT want?
MONEY, well he is NOT going to get it!
He authorized everything, he is a liaryears in business, he can go FK himself as far as I'm concerned! ignorant bd!
==========================================================================
he threatened me in this email sayiong he telling yamaha to cancel the dealer! HA! IT!
I was searching YAMAHA website for customer relation service email, all I saw are phone numbers, I will email them your invoice, and request to remove you from Approve Authorize dealer, nobody know their outboard better than themEvery year between May and October I will post your invoice on craigslist, in service provider,
From: "[email protected]" To: *** Cc: [email protected] Sent: Saturday, August 15, 10:AMSubject: response
Ok ***, Saturday 8-15- 9:33am
I had responded to your Revdex.com complaint this morning, then a client emailed me and drew attention to a public posting bashing the boat grotto on a local page.
First of all, whenever you bash a company, you understand companies have rights as wellespecially authorized dealers that are victims of business tort or wrongfully accused of "ripping people off"Lets continue with this.
Now if I understand correctly, the "two last tune-up's" you brought your boat in last year was an authorized Yamaha service center and they charged you $for your "tune-up" correct?completeupper and lower includes parts..everything?as you so written to the Revdex.com and posted publicly onlineLet me make this clear, These are YOUR written words and we saved all postings for future reference.
I would need to the TWO authorized Yamaha dealers that charged you $for complete Fcomplete service (parts and labor) with an engine that has presently over hours Also, the authorized Yamaha dealer that quoted you hours over the phone for the complete diagnosis of injection system, fuel pressure system analysis, compression check, YDS computer scan removal of injectors, new injectors, parts and labor and be clear, the authorized Yamaha dealer who recommended "dont replace all four injectors etc",etc..etc...as you angrily wrote publicly and please understand, I will respond with kindness if indeed this is true, with a gracious refund on your credit card, but if its not true, I will have to respond legally.
I understand people get angry, but your outside the box angryI am willing to refund 100% of any parts or labor that where not authorized by you ,the clientAlso, I will refund any difference of labor of that authorized dealer , in writing, would of charged you, notates the work that was completed as below.
YDS computer scann of engine
compression check
fuel pressure system analysis
Removal of injectors
taking injectors to injection shop and having them tested
ordering injectors thru yamaha
re-installing injectors
taking boat to sea trial at 32nd st pier for sea trial test
taking boat back to shop
cleaning vessel, get ready delivery
rinsing engine after sea trial
So, please send me, scan, email or fax whatever you have, a complete authorized Yamaha service center service bill showing the $complete service, last seasonAlso , as you mentioned, a quote from the authorized Yamaha dealer expressing that the injectors should of not all been changed but two, and the old ones left in as you expressed, should of remained in the engineBeing an authorized Yamaha service center for warranty and repairs, This would open my eyes and especially let the factory know that there are issues of people not following protocol from the factory itself.
And finally, as a seasoned Captain, I have been on boats that engines have failed from people "cleaning injectors", leaving mis matched injectors(old and new) and have engine piston failure due to either running too lean , or hydro locking due to "flooding" injectorsWe do what is BEST for the clients engine, thats why we call and explain before anything is replacedYour engine is a 2004-model.., with hours...mis matching injectors (old & new) is a definite foreseeable failure issueEither its done right, or we simply dont work on it
Now, to end this on a kind note, We are good people, we run a fair and pleasant shopMy employees are ALL PRESENTLY CERTIFIED technicians, to respond like you have, I thought we did something outrageously wrong, but as I see it, your angry over service bill pricingNothing wrong with the boat, but your attacking me, and four guys, and a shop that did there job correctly, and you where charged exactly according to what I explained to you and hourly as the work order was signed and clearly statesThats it in a nutshellIf I am missing the point, please explain, but if I hit it directly, please accept my apologies and we can get thru this, in a nice, pleasant manner.
respectfully,
Captain Mario Trani Jr ton master,USCG
cell (619) 840-1977
-----Original Message----- From: Captain Mario Trani To: *** *** Sent: Fri, Aug 7, 6:pm Subject: Re: invoice
I went thru everything with you before we started workingEverythingI do not understand. Captain Mario Trani Jr USCG ton Master .., cell (619) 840-, Sent from my iPhone
On Aug 7, 2015, at 5:PM, *** *** wrote:
You ran the bill up too high, I can't compare all the charges but I do tune up every year, they always charge me around $500, you charged me $1,.If you don't give me any refund, I'm not going reference you to my friends Sent from Yahoo Mail on Android
From:" [email protected]" Date:Fri, Aug 7, at 2:PM Subject:invoice
Hi *** 8-7-you are good!
boat ready sir
Again, we appreciate your business! www.BoatGrotto.com www.SanDiegoMarineRepair.comCaptain Mario Trani, Jr.USCG Master ton license General Partner/Operations Managerdirect line-------->>>>>>>>>>> (619) 840-1977 The Boat Grotto Marine Service Center &San Diego Marine RepairMercury Platinum authorized dealerMercruiser Inboard Gas & Diesel yacht authorized dealerMercruiser factory warranty authorized dealerMercury Boat / Mercruiser Boat / Outboard AuthorizedYamaha Factory Authorized Outboard Service & Parts CenterYamaha Factory Authorized warranty repair centerVolvo Penta Advanced certifiedCrusader marine serviceYanmar marine serviceHonda Outboard serviceTeleflex authorized network DealerCMD Diesel Zeus Pod Authorized Service and Repair dealerGauthorized dealer San DiegoDetroit Marine ServiceCummins Marine ServiceCaterpillar marine Service Universal Diesel ServiceWesterbeke Diesel ServiceOutboard, Marine Gas & Diesel inboard engine specialists"We get you out there!"El Cajon BlvdSan Diego, Ca.,92115(619) 462-8811Fax # (619) 462-8813 *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerThis message contains confidential information and is intended only for the individual namedIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited!~~~~~~

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
At this point I am at a loss of what to doToday 2/14/I received an voice message from *** stating my boat had been sea trialed and was now fixed and I could pick it up at 4pmI took off work early to pick it up and when I arrived the technician first asked what I was there for and I told him I was there to pick up the wellcraft and I pointed to my boatHe walked over and touched some kind of filler and said it was still wet and would also need a second coatHe stated it would be at least an hour before it would be dryI could have stayed at work if I knew that and not lost hours of payI stood around for a few minutes and asked him what did he want me to do and he said I could go talk to ***I went into the office and saw that *** was busy on the phone and I didn't want to interrupt him so I went back out to the lot and told the technician to have someone call and let me know when the boat would be readyAt about 6pm I decided to call The Boat Grotto and find out what was the progress since no one had called meThis was a very unpleasant conversation and *** thinks he can't do anything to please me but I don't agree with that*** did pay for the VRO pump which I do know did not fail because of the motor being sprayed thru the air intakes and I appreciated that but other then that I don't see what has been done to Please meThe trim tabs were installed incorrectly, my mercury got filled with salt water,(should have been seen during the sea trail after the first trim tab install), sat for a month without being flushed or rinsed because I was told it was no good, found out my NEW motor had just been flooded with saltwater for five months and I have no idea what internal damage has occurred from thatMy tram-some has been submerged in the ocean with filler and "duck tape" BEFORE permanently sealing the holes from the first trim tab installI loose two hours of pay to pick up a boat that was not ready and now I am not pleased
I need to consult other experts before I can make an informed decision on what to doMaybe everything is fine I just don't have the knowledge at this point to make a decisionI don't have any guarantee the tram-some did not soak up water and is now sealed in nor any guarantee my new motor will not have future problems from the salt water going into the air vents

Based on the information I have been given from various resources I would like the following:
aThe fiberglass on the stern removed, wood dried out and then replace the fiberglass and gelcoatReasoning -Duck tape could not have possibly kept water out of the transom during the sea trial with the original screw holes exposed
bThe motor replaced with a horse power Mercury offshore outboard or the $3,reimbursed that I paid for the *** replacementReasoning - This motor I believe was damaged beyond repair due to the incorrect install of the trim tabs and flooding the outboard during the sea trial after the trim tab install
The repairs will be done by a mid range estimate from three different repair shopsnot to include the Boat Grotto

I did sign the service request, and authorize the repairs over the phone because he was lie to me, he did not say how much for the repairswhen I saw the invoice I complained , he was not there, and his employee said if I don't pay I can't get the boat homePlease read the story below one more time and look at the invoice attached, I did put more notes on them
The boat dealer
lied about the water in my gas tank so he can perform a tune upHe claimed to
have hired a specialist to clean my tankWhen I asked for a receipt he refused
to provide oneInstead he pocketed $and did nothing because there was no
water in the tank
I have attached
the tune up and water pump replacement invoices of two different dealersThey
both charged me around $for the same tune up, page #and #of boat
Grotto, he charged me $1,
I owned the boat
for years and I know my boat, it ran 75% of its power on the last tripHe
claims he sent four fuel injectors for testing and all of them failed
Supposedly, they are unsalvageableWhen I asked for the name and phone number
of the testing place he refused to give it up as well
I went to pick up my boat and his employee said he hooked up the laptop to my
outboard, it showed bad injectorWhy did Mario change all 4? He may changed
and charged me 4, he did not show me the receipt of the new injectors He over charged everythingThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Here is my last responseI was at the business a few years ago, and it was ran by an older gentlemanI don’t know if it was your dad or notI looked at all the complaints that happened in the last three years, and it seems like you’re piling up the complaints very fast since you took over
In front of the judge I will ask when and where did you send my fuel injectors for testing? And who said they all failed and are not able to rebuild? I need to talk to the three employees that worked on my boatGood luck sir.

Hi *** 2-13-2014 6:12pm
its 6:12pm and I just came back to shop from sea testing yr boat
Your VRO oil injection pump replacement on the johnson 175hp stroke was paid for by The Boat Grotto and picked up from sunset marine in el cajon ca today and brought back to The Boat Grotto to move up the trim tabs
They checked the engine out, compression, spark control was all excellent and in operating conditionThe VRO pump was failing due to age
Just so you know, the engine was no way affected by the trim tabs, but we did see the water shoot up by the trim tabs today on sea trial on yr boat and we will address this tomorrow sir.
we will move up the trim tabs installed 8-2013 an inch and a half up so the draft water does not climb up as discussedYou where correct, the water was shooting thru the hinges of the tabs! unbelievable! but TRUE! :):)
again, we apologize and hope you have a great summer and catch alot of fish! We Thank you for the opportunity to serve you and make things right with your vessel.
Your boat will be cleaned and ready for pickup tomorrow afternoon after 4pm sir
***
*** *** ***

Sending everything to my attorney, this guy is an complete IT, dumb as. do what you guys need to doI'm fed up with ignoranceI explained 4x on phone, what does this IT want?MONEY, well he is NOT going to get it! He authorized everything, he is a liaryears in business, he can go FK himself as far as I'm concerned! ignorant bd!==========================================================================he" class="cuttext">src="/themes/revdex/img/bad-mouth.png">d!================================...⇄ threatened me in this email sayiong he telling yamaha to cancel the dealer! HA! IT!I was searching YAMAHA website for customer relation service email, all I saw are phone numbers, I will email them your invoice, and request to remove you from Approve Authorize dealer, nobody know their outboard better than them.Every year between May and October I will post your invoice on craigslist, in service provider, From: "[email protected]" To: *** Cc: [email protected] Sent: Saturday, August 15, 10:AMSubject: responseOk ***, Saturday 8-15- 9:33amI had responded to your Revdex.com complaint this morning, then a client emailed me and drew attention to a public posting bashing the boat grotto on a local page. First of all, whenever you bash a company, you understand companies have rights as wellespecially authorized dealers that are victims of business tort or wrongfully accused of "ripping people off"Lets continue with this. Now if I understand correctly, the "two last tune-up's" you brought your boat in last year was an authorized Yamaha service center and they charged you $for your "tune-up" correct?completeupper and lower includes parts..everything?as you so written to the Revdex.com and posted publicly onlineLet me make this clear, These are YOUR written words and we saved all postings for future reference. I would need to the TWO authorized Yamaha dealers that charged you $for complete Fcomplete service (parts and labor) with an engine that has presently over hours Also, the authorized Yamaha dealer that quoted you hours over the phone for the complete diagnosis of injection system, fuel pressure system analysis, compression check, YDS computer scan removal of injectors, new injectors, parts and labor and be clear, the authorized Yamaha dealer who recommended "dont replace all four injectors etc",etc..etc...as you angrily wrote publicly and please understand, I will respond with kindness if indeed this is true, with a gracious refund on your credit card, but if its not true, I will have to respond legally. I understand people get angry, but your outside the box angryI am willing to refund 100% of any parts or labor that where not authorized by you ,the clientAlso, I will refund any difference of labor of that authorized dealer , in writing, would of charged you, notates the work that was completed as below. YDS computer scann of enginecompression checkfuel pressure system analysisRemoval of injectorstaking injectors to injection shop and having them testedordering injectors thru yamahare-installing injectors taking boat to sea trial at 32nd st pier for sea trial testtaking boat back to shopcleaning vessel, get ready deliveryrinsing engine after sea trial So, please send me, scan, email or fax whatever you have, a complete authorized Yamaha service center service bill showing the $complete service, last seasonAlso , as you mentioned, a quote from the authorized Yamaha dealer expressing that the injectors should of not all been changed but two, and the old ones left in as you expressed, should of remained in the engineBeing an authorized Yamaha service center for warranty and repairs, This would open my eyes and especially let the factory know that there are issues of people not following protocol from the factory itself. And finally, as a seasoned Captain, I have been on boats that engines have failed from people "cleaning injectors", leaving mis matched injectors(old and new) and have engine piston failure due to either running too lean , or hydro locking due to "flooding" injectorsWe do what is BEST for the clients engine, thats why we call and explain before anything is replacedYour engine is a 2004-model.., with hours...mis matching injectors (old & new) is a definite foreseeable failure issue.Either its done right, or we simply dont work on it Now, to end this on a kind note, We are good people, we run a fair and pleasant shopMy employees are ALL PRESENTLY CERTIFIED technicians, to respond like you have, I thought we did something outrageously wrong, but as I see it, your angry over service bill pricingNothing wrong with the boat, but your attacking me, and four guys, and a shop that did there job correctly, and you where charged exactly according to what I explained to you and hourly as the work order was signed and clearly statesThats it in a nutshellIf I am missing the point, please explain, but if I hit it directly, please accept my apologies and we can get thru this, in a nice, pleasant manner. respectfully,Captain Mario Trani Jr ton master,USCGcell (619) 840-1977 -----Original Message----- From: Captain Mario Trani To: *** *** Sent: Fri, Aug 7, 6:pm Subject: Re: invoice I went thru everything with you before we started workingEverythingI do not understand. Captain Mario Trani Jr USCG ton Master .., cell (619) 840-, Sent from my iPhoneOn Aug 7, 2015, at 5:PM, *** *** wrote: You ran the bill up too high, I can't compare all the charges but I do tune up every year, they always charge me around $500, you charged me $1,.If you don't give me any refund, I'm not going reference you to my friends Sent from Yahoo Mail on AndroidFrom:" [email protected]" Date:Fri, Aug 7, at 2:PM Subject:invoice Hi *** 8-7-2015you are good!boat ready sir Again, we appreciate your business! www.BoatGrotto.com www.SanDiegoMarineRepair.comCaptain Mario Trani, Jr.USCG Master ton license General Partner/Operations Managerdirect line-------->>>>>>>>>>> (619) 840-1977 The Boat Grotto Marine Service Center &San Diego Marine RepairMercury Platinum authorized dealerMercruiser Inboard Gas & Diesel yacht authorized dealerMercruiser factory warranty authorized dealerMercury Boat / Mercruiser Boat / Outboard AuthorizedYamaha Factory Authorized Outboard Service & Parts CenterYamaha Factory Authorized warranty repair centerVolvo Penta Advanced certifiedCrusader marine serviceYanmar marine serviceHonda Outboard serviceTeleflex authorized network DealerCMD Diesel Zeus Pod Authorized Service and Repair dealerGauthorized dealer San DiegoDetroit Marine ServiceCummins Marine ServiceCaterpillar marine Service Universal Diesel ServiceWesterbeke Diesel ServiceOutboard, Marine Gas & Diesel inboard engine specialists"We get you out there!"El Cajon BlvdSan Diego, Ca.,92115(619) 462-8811Fax # (619) 462-8813 *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerThis message contains confidential information and is intended only for the individual namedIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited!~~~~~~

August : This will be the last response The Boat Grotto will share with public, after this, we will file a lawsuit, along with all receipts, and encourage folks if you have a dissagreement with any business, call them Work it outCommunicateDont let people write a bunch of bt on you so you HAVE to give in...its not right! Businesses have legal rights as well agaisnt bashingThis is one of the biggest bt complaints I have ever been part of ! seriously..it is! Dont hesitate to call me or email me, or text, my phone is on 24hrs a day, days a week! PERSONAL CELL# (619) 840-1977We have been in business since 1999, thats over yearsservice complaints in years ! in my eyes, I would say thats a wonderful history !Also, both proven non associated damage after dealer had marine survey completed The results are posted. ok ***, Here we go again....We WILL GIVE YOU a 100% refund IF *** produces documentation of these $yamaha full engine services you so-called had done at a local yamaha authorized dealer in san diego100%You wrote it , PROVE it now.Understand, Changing a water pump and changing spark plugs is NOT a yamaha FULL authorized service for an 150hp stroke engine with hours, its MORE indepthalot more work, alot more parts. We EMAILED him receipt/invoice of all work preformed and completed , engine service, parts, gas removal, sea trial before he picked up his boat , also when he picked up boat , and paid he received hard copy of paid in full invoice/receipt.No adjustments will be made unless documentation of this (so called) $authorized yamaha service completion is faxed or emailed(I still have NOT seen anything , Aug 2015) thank you and have a great, wonderful day everyone! sorry but sometimes you have to deal with angry people , its part of life!I cannot make everyone happy ! years in business , Revdex.com service complaints that where deemed NOT dealer responsibility or fault !thank you !with warm & fuzzy best regards,Captain Mario Trani Jrton master, USCG

08-15-2015:? RE: 150hp outboard yamaha stroke engine boat was NOT running on all cylinders when arrivedWe tested fuel pressure and fuel itself and found Salt water in excess of over a gallon was found in fuel tankand all fuel was taken out and disposed , salt water destroys all
components such as fuel injectorsThe engines fuel injectors where all checked and the recommendation was replacement of all four because the others followThe last thing an engine needs while running wide open is a fuel injection failure and then a $12,engine fails because the dealer replaced one or two injectors and the others failedThis happens alot! all of his injectors suffered salt water damage, two failed, others weakenedNot an even flow on anyThis was explained.? The labor of fuel injectors where as follows: we removed all four injectors, taken down to injection shop, injection shop said they where not rebuildable,ordered new injectors from factory, re-installed new injectors, taken boat to gas station add new fuel,sea trialed boat and brought back to shop, cleaned boat and got ready for deliverythis took over hourscustomer complained that we charged him for that? For fully making sure boat was operational and sea tested?Being we are the authorized yamaha service center dealer, and not an independent non authorized, non compliant shop, yamaha motor corp recommends an even fuel flow in a combustion engine, we replaced all four injectors with the customer authorization BEFORE we proceeded.? I personally expalined Every thing to customer in detail,costs of parts and service, then he authorized to me on phone more than twice we spoke on phone concerning the issues, once authorized, we proceeded , then completed, and sea tested and boat engine runs at 100% , all fully ? authorized by customer.? We had the boat for over a week.? customer upset for the cost of service of engine, we had not changed our prices in years standard service for engine $plus parts for powerhead service , $plus parts for lower end serviceThats for a full authorized dealer service for stroke outboard from 70hp to 250hp outboard enginehas not changed for yearsThe invoice was emailed to customer before he picked up vessel.? In closing, the boat grotto has a signed work order from when he checked in.I personally spoke to customer on all costs, parts and service.parts and service was completed, boat was sea trialed, engine was rinsed, boat was washed, and delivered to customer in one week.after all was completed, customer taken boat, now he complains of costs afterwardsnever once did he voice concerns of costs when they where explained and itemized to him by me on phone, he just did not add up all the costs when he authorizedWe spoke twice.? thank youCaptain Mario Trani jrUSCG ton Master(619)840-

08-15-2015: 
RE: 2005 150hp outboard yamaha 4 stroke engine boat was NOT running on all 4 cylinders when arrived. We tested fuel pressure and fuel itself and found Salt water in excess of over a gallon was found in fuel tank. and all fuel was taken out and disposed , salt water...

destroys all components such as fuel injectors. The engines fuel injectors where all checked and the recommendation was replacement of all four because the others follow. The last thing an engine needs while running wide open is a fuel injection failure and then a $12,000 engine fails because the dealer replaced one or two injectors and the others failed. This happens alot! all of his injectors suffered salt water damage, two failed, others weakened. Not an even flow on any. This was explained. The labor of fuel injectors where as follows: we removed all four injectors, taken down to injection shop, injection shop said they where not rebuildable,ordered new injectors from factory, re-installed new injectors, taken boat to gas station add new fuel,sea trialed boat and brought back to shop, cleaned boat and got ready for delivery. this took over 6 hours. customer complained that we charged him for that? For fully making sure boat was operational and sea tested?Being we are the authorized yamaha service center dealer, and not an independent non authorized, non compliant shop, yamaha motor corp recommends an even fuel flow in a combustion engine, we replaced all four injectors with the customer authorization BEFORE we proceeded. 
I personally expalined Every thing to customer in detail,costs of parts and service, then he authorized to me on phone more than twice we spoke on phone concerning the issues, once authorized, we proceeded , then completed, and sea tested and boat engine runs at 100% , all fully  authorized by customer. 
We had the boat for over a week. 
customer upset for the cost of service of engine, we had not changed our prices in 5 years standard service for engine $475.00 plus parts for powerhead service , $289.00 plus parts for lower end service. Thats for a full authorized dealer service for 4 stroke outboard from 70hp to 250hp outboard engine. has not changed for 5 years. The invoice was emailed to customer before he picked up vessel. 
In closing, the boat grotto has a signed work order from when he checked in.
I personally spoke to customer on all costs, parts and service.
parts and service was completed, boat was sea trialed, engine was rinsed, boat was washed, and delivered to customer in one week.
after all was completed, customer taken boat, now he complains of costs afterwards. never once did he voice concerns of costs when they where explained and itemized to him by me on phone, he just did not add up all the costs when he authorized. We spoke twice. 
thank you
Captain Mario Trani jr
USCG 100 ton Master
(619)840-1977

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
In your words boat was NOT running on all 4 cylinders
when arrived, if all injectors failed, the boat shouldn’t run at all, I owned
the boat for 11 years and I know my boat, it ran 75% of its power on the last
trip. I asked Neal the president of H2O Marine how much for the labor to
replace 1 injector and 4, he said the price should be the same. My boat have 4
injectors and you charged 5.5
x $125 = $687.50 for labor.
Any one read this can call any small outboard boat
owners, any boat dealers, and ask for the price of tune up and water pump. The
price is around $600. You charged me $1,021.71
Do you have the receipt of the specialist you hired to
clean my fuel tank? Please save all documents of my boat service. I’m sure you
lied about the water in my gas tank so you can do the tune up, you pocketed $475
and do nothing because there was no water in the tank. I should pay you parts
and labor for 2 injectors only. This was what my boat needed.
I read two other complaints in this Revdex.com website, they
said the same thing. You lied to your customers, you did unnecessary repairs,
and over charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Here is my last response. I was at the business a few years ago, and it was ran by an older gentleman. I don’t know if it was your dad or not. I looked at all the complaints that happened in the last three years, and it seems like you’re piling up the complaints very fast since you took over.
In front of the judge I will ask when and where did you send my fuel injectors for testing? And who said they all failed and are not able to rebuild? I need to talk to the three employees that worked on my boat. Good luck sir.