The Bortolazzo Group

I am so pissed! I just googled this place and it says it's PERMANENTLY CLOSED!.
then I call them and the number is out of service! I've called the Hospital and gave them my Medicaid information and I haven't heard from anyone meanwhile they're all over my credit report and I NEED THEM OFF! NO STAR AND I CAN'T CHANGE IT!

Bortolazzo Group never sent me a bill from a service done at the Welstart Cobb ER on 06/13/2021. My car insurance sent them $1000 payment on 08/08/2021, which was cashed and cleared by the bank on 08/09/2021. All the while, I was NEVER sent a bill. After numerous calls I was told that they received the payment and that I didn't owe anything further. This was during the Oct/Nov 2021 timeframe.
Fast forward to May 2022, I receive a text/email stating that I have bill due. Upon opening of the bill, I noticed that there's a $2029 amount due, of which the $1000 payment sent in by my auto insurance is not reflected. I immediately called and not only provided my medical insurance info but also inquired about the missing $1000 payment. I was told that it would take 30-45 days to track the payment (mind you, it has been 10 months since they cashed it). In the meantime, my medical insurance company has paid the bill in full, ...the WHOLE BILL amount of $2029 was taken care of.
I NEED SOMEONE TO CONTACT ME WITH REMEDY TO SEND THE PAYMENT TO ME AS MY MEDICAL INSURANCE HAS PAID THE BILL IN FULL!

I got a letter today saying I owe 1400 for a visit on 4/6/21. I have never received any bills other than this since my insurance covered it all already. I never received a bill from the hospital or from this group prior to this. I find it very difficult to believe that the hospital would never send me a bill first.

I was seen at KH in 01/29/2019. All medical bills were paid by my insurance. 12/2019 I received a bill for $800, I called The Bortolazzo group and gave the representative my insurance information. I NEVER received another bill or phone call from this group about payment. 07/06/2020 I call The Bortolazzo group after receiving a call from a collection agency. I asked the representative if the claim was ever set to my insurance company from my last call, she stated NO, because you said your insurance paid according to documentation. I stated "I said my insurance paid the hospital bill that was $3,700 why was this not included, is what I asked the previous representative". I asked if they could still bill the insurance? she said NO because it is to late. I said but I do not understand why it was NOT billed when I provided the previous representative my insurance information 12/2019. She then gives me a fake number to speak with a supervisor. As an Wellstar employee I will take this issue to the top. This company is scamming people for money by sending bills past dates that insurance will not cover. Since the company failed to file a claim after I provided my insurance information I shall not be held liable to pay this bill.

Account forwarded to Collection Agency without any prior communications.
I had received medical bill of $250 from Bortolazzo group for the service undergone on Wellstar COBB hospital.I tried to connect Bortolazzo group to pay over phone (no one tried to attend the phone call), no proper online bill payment is supported on their website.Not sure how to make the payment & meanwhile I had the lost original bill from them. Then waited for another bill from the group but did not receive anything after that. Also,I haven't received any communication or intimation about my account being moved to Collection agencies. NO email, No phone calls or no mail.Till date, I was waiting to receive the bill, but to my shocking surprise my credit report showed the Boratolazzo group had moved my account to IC collection agency on Feb 3rd. Even the collection agency did not call me yet.

Quick to report to credit agencies; however will not update their files. Random $200 medical bill from WellStar ER visit 9/25/18. I moved. The first time I was aware of this bill is when I signed into my insurance account. Paid the bill in full online from my HSA account 2/24/19.
Buying home came to halt when credit score dropped 30pts due to collections reported on 5/24/19 by the Bortolazzo group showing an open account for the bill paid in full 2/24/19.
I spend the next months contacting the Bortolazzo group & credit agencies and finally cleared my credit report on 3/9/2020.
On 4/ 9/2020 I received a letter from a law firm representing the Bortolazzo group in attempt to collect on the same medical bill from 9/25/2018, its the FIRST NOTICE.
How many times do I need to send the proof of payment?
How can I be guaranteed that the Bortolazzo group won't just throw this to the credit agency again?

I received a letter in the mail stating that I owe 1180.00 from 9/26/2018. I have no idea where this came from. I have never been to a facility in Atlanta. I have no knowledge of where this bill came from. And it is also affecting my credit score. I would like this removed from record as I stated, this is a false claim.

I was double billed by them after visiting the Wellstar ER. They will not reimburse me for my over payment.
I have tried for months to clear this up. They keep saying it's under investigation. I have given them proof of overpayment. They reviews are person after person complaining of double billing not being reimbursed.

I recently checked my credit karma (12/7/2019) and saw two collections amount from this company. One amount was for $505 and the other $282.
I have two incorrect collections amount on my credit report. One for $282 and another for $505. Earlier this year around March I went to the Wellstar Hospital to get 2 stitches. My bill for $364 was sent to my parents address instead of where I was living so it got sent to collections. Once I noticed I called and agreed to pay $121 among a 3 month period. That 3 month period end October 21,2019 being my last payment amount. So I should not have collection amounts still on my account especially amount that exceeds what the original bill was. Im highly upset because it brought my credit score down and I feel like they are trying to cheat there system.

I gave them a 1 star rating only because this system doesn't all negative stars. I can't believe WellStar is a party to this fraud. I have been to the Wellstar ER at Kennestone 3 times for myself or my wife and the billing has been screwed up all three times. They either;

a. Don't capture your insurance information when you come through (the hospital seems to get it at the counter or during the admin visit), or

b. They send bills to collections before they bill the insurance (twice), or

c. They do not bill Medicare supplementary insurance plans (twice)

Then they send you these "snarky" letters about your responsibility to pay them. I currently have a $35 balance with them that I am prepared to spend thousands on in court to teach these worms a lesson about Medicare billing. I encourage every Medicare patient out there to report this organization to CMS as potential Medicare fraud until they fix their billing practices.

The number to report these guys is or 1-800-MEDICARE

Received bill from this group on 8/17/2019 for medical services provided on 4/19/2018, 16 months after. Untimely filing, insurance will not pay.
Medical services were provided to me by this group on 4/19/2018. I received a bill for these services on 8/17/2019, totaling $2913.00. This is 16 months after the date of services provided. I had no idea that I owed this bill. My medical insurance was with Cigna for all of 2018. I called Cigna on 8/19/2019 @ 6:00 am to inquire about the status of this bill. Cigna never received a claim for this, I never received an EOB. A representative from Cigna told me on this call the claim could be submitted and it would probably be paid 100% since I had met my deductible. On 8/19/2019, @ 8:45 am I called the Bortolazzo Group. I informed the representative of whom I spoke with of this information, requested for them to submit a claim, gave them my ID and group number. I verbalized on this call that I would pay the bill after it was submitted to the insurance. The representative consented, said he would take care of it and it would probably take 30-45 days to be processed. I would be contacted afterwards. I have not heard anything about this bill until November 12, 2019. I received a letter in the mail from Durham-Durham, their collection agency. The Bortolazzo group turned this bill over to a collection agency. I called Cigna on 11/12/2019, 11:00 pm, 11/13/2019 @ 6:00 am, 8:30 am, 11:00 am and 4:30 pm speaking with different representatives gathering different information. I was informed the bill would now be denied due to untimely filing from this group. I called the Bortollazo group back on 11/13/2019 to once again inquire why the claim was not submitted, especially when I was informed by one of their representatives on 8/17/2019 it would be submitted and taken care of. The representative I spoke with on this call told me they could not help me since the bill had now been turned over to a collection agency. I was informed in the letter by the collection agency I had 30 days to respond to the letter. The representative from the collection agency informed me she could give me a 30% discount on the bill if I wanted to pay it. This discount totaled the bill to be $2039.10. I decided to accept the discount and pay the bill for I did not know if this issue could be resolved or how long it would take for resolution. The bottom line is I had insurance with Cigna on the day the services were provided. The Bortalazzo group did not inform me of the bill until 16 months later. When I contacted them back in August of this year with a request for the claim to be submitted it was not taken care of. I had to pay $2,039.10 due to their lack of inactivity on my behalf when this could have been taken care of with my insurance company at the time.

I have received a bill in the amount of $318 and I have paid everytime, why do I still owe this?
I am disputing the bill of $318.00 that I received on 10/29/19 for service dates of May 22,2019 and July 2019 both of witch I have already paid and can prove it with my bank statements. I believe this to be incorrect and would like this taking off of my credit.

Received notification from CK that an account was opened by via "IC System", which is also "Bortolazzo Group LLC".
I was notified today (10/25/19) via CK email that "I C System" (aka "Bortolazzo Group LLC") has opened an account under my name as of May 2019 (TransUnion) in an attempt to "collect $1180.00 for ER Physician Services provided by Wellstar Kennestone Hospital". This is fraud. The physician charges have been paid in full.

I, infact, did visit Wellstar Kennestone Hospital Feb. 20, 2019; however, the account that this "company" has opened is not legitimate. I just called Bortolazzo Group and spoke with 2 ladies (Ella and Debbie; 2 different phone numbers), whom advised that the $1180.00 is for physician's charges. Again, the physician was paid in full. I paid WKH the post- insurance amount with a credit card, leaving a 0.00 balance. The $ amount that this "company" has reported for collections DOES NOT MATCH THE AMOUNT ORIGINALLY BILLED/submitted to insurance provider, nor actually OWED/PAID. WKH sent all unpaid ER/Hospital charges (not physician's charges) to State Collection Service (NOT affiliated with this sector). I disputed that submission and filed a formal complaint against WKH via my insurance provider because WKH would not provide detailed itemized billing with CPT codes for the ER/hospital charges (insurance had already denied claims for duplicate charges). In fact, the physician is actually a claim that was double billed and was flagged/denied by my insurance provider because it was already paid.

This erroneous account was reported to TransUnion in May, which would have been in violation of the new 180-day rule (Feb. 20 ER visit; I C System account opened in May 2019).

Bottom line is, the physician for the visit in question was paid in full. This matter needs immediate corrective action by I C System/ Bortolazzo Group LLC by retracting this negative impact from my credit.

I will be following up with another complaint against Wellstar Kennestone Hospital for bad business practices, as well as disputing via credit reporting agencies.

The company accepts and cashes your check but doesn't post it to your account.
I've had 2 bills from this company that I promply paid, however nearly a year later I start getting calls from a collection agency about un paid bills. I explained to them that I had paid the bill and they sent the claim back to the company. I contacted the company, gave them the information and they said the matter was closed. Nearly 8 months later I get a letter from another collections agency about the same unpaid bills. In the meantime I was checking my credit report and say that they had already put the claims on them. This company's incompetent billing and receiving service is the worst I've ever had to deal with.

A mysterious bill in connection to a 2018 auto accident went into collections, and I knew nothing about this bill to begin with.
I was in an auto accident in Marietta, Georgia, in May 2018. I contacted a legal office (Monge and Associates) and they reached a settlement with the at-fault driver's insurer. The money was split between me, the law firm and for medical bills. I was under the presumption from both my health care provider and the law firm that all medical bills were paid. One of those bills was from Bortolazzo Group and was about $500+. Imagine my surprise when I find a bill in the mail (recently moved to Florida) for $25+ from Bortolazzo Group that went into collections. I believe Bortolazzo may be trying to double-bill me over my medical bills, as I knew nothing about this $25+ bill until yesterday.

borto lazzo group is trying to collect money on something I have no idea about it hit my credit. need help
balance $505 bortoa lazzo group LLC
jan 30 2019

The Bortolazzo Group is a scam and I don't owe them anything.
I'm being charged $165.20 by the Bortolazzo Group, even though *** has refunded me for overpayment. The bill has no information as to what I actually owe. I have already contacted *** via phone and my debt shows as paid in full. As well, *** has remitted an overpayment of $108.60 to my person.

I don't want to be turned over to collection and have my credit impacted for something I don't owe.

Two charge accounts sent to collections even after I told the ER I was unable to pay and was unemployed.
I do not have the dates, as the last year has been very hectic. I went to the emergency room twice for what turned out to be two different things (an abscessed tooth and an ear infection) that should have been caught in the first appointment, but that's besides the point.

I told the nurses, the doctor, AND the financial coordinator that I was not employed and had no insurance, and that if I was going to be billed, I would just go back home and figure it out. I was told that in my situation with no income that I would probably not be charged, and yet I find today that there are two derogatory marks on my credit report for two accounts being in collections when I never got so much as a notice to begin with.

If a single person had told me that I would be charged I would've walked right back out of that ER. I had been the sole caretaker of my disabled grandfather for two years at that point, and had not a single dime to spare. It sure didn't help that wellstar killed him.

Fraudulent/Libelous Billing and Collection Practices
As it appears to be a common practice of this group, without ever being billed, a collection account erroniously appeared on my credit report. When I attempted to get this resolved, I was treated as if I was a criminal and totally disrespected. As is clear from the numerous complaints here and on the Internet, this group is fully aware of their negligent billing practices and the collection practices utilizes by the collection company they hired to act on their behalf. Consequently, if these practices are not promptly addressed, it would not surprise me if someone would instigate a class action suit.

Unfair billing and collection practices being used by Bortolazzo Group, LLC
I had an ER visit to Wellstar Hospital in Paulding County back in January and received a bill from Borotlozza Group the 1st of March. I waited until I got verification from my insurance of the balance that I owed (received end of April) and paid a 3rd of the bill in May. I received a letter from a collection agency yesterday for the balance owed. I called Bortolozza and they said they automatically turn bills over to collection after they have billed 3 times. However, I only got two bills total. I could understand it a little better if I had not paid them anything, and my insurance had not paid anything!! I called the collection company and they offered me a settlement amount. My complaint is that Bortolazzo does not state anywhere on their statements that they will turn your bill over to collects after billing 3 times. And, people on a fixed income cannot always pay the balance due. And, sometimes it takes a little longer for your insurance company to pay their portion too, as in my case. I think Bortolazzo is using unfair billing practices and something should be done about it. And, this practice causes undue stress and is cruel, especially to the elderly!!