The Bortolazzo Group

Called 3/25/19. requested that a payment be tracked, was turned over to collection before transaction tracking was completed. have now paid 2 times.
Original bill received on 2/2; payment was made on 2/10 via payflex mastercard. received second bill on on 3/9. Called on 3/25 to stating that payment had been made and transaction confirmed on 2/10. Bortolazzo stated they would research the transaction and get back to me. On 5/9 received a notice of collection. Paid again with Regular MasterCard 5/14/2019. Called on 5/15 and was told that the transaction inquiry on the first payment was still being processed and that they had received the second payment. Yet I was turned over to collection. I was told that the business departments did not communicate and that billing was separate from the department that was reasearching the initial payment.

Shady Billing Practices & Uncooperative Agents
I received a super generic and questionable-looking bill from the Bortolazzo Group. They claim this is for services rendered at a Wellstar facility, but there is NO Wellstar branding on the document. Furthermore, when I contacted Wellstar, they told me to be cautious as I was showing a zero balance due. In addition, this bill arrived in mid-April 2019 for services rendered in March 2018. This bill is nearly one year late AND was sent beyond any possibility for me to use FSA funds if it IS legit. ALSO the dates of the CIGNA insurance information are completely wrong and do not match my Cigna website information. On April 12th, I called and explained my suspicions to Physician's Billing Representative "Jen" and asked her to provide more thorough documentation to prove whether this is a legitimate bill. "Jen" sent me an even more generic, mostly blank page with even LESS information than the first bill and seriously, this thing could have been typed on someone's phone for all I know. There's no aspect of this that indicates it is professional or legitimate at all. Why did they behave so suspiciously when I made a genuine attempt to obtain MORE THOROUGH information?

I went to *** over two years ago (12/26/2017).

Ever since - I have gotten random bills from a wide variety of folks (totaling in the thousands at this point) - and have paid them all. Given the lack of timeliness (and randomness of the source of the bills), I suspected fraudulent activity a while back.

Suddenly I received another random bill dated 3/26/19 from "The Bortolazzo Group, LLC KENN) stating some overdue charges (first I've ever received) - referencing the initial charges in 12/17.

On July 13, 2018 I had emergency surgery at ***. I received a bill from this group, although I have no idea what services they provided, in the amount of $177.00. I promptly paid this bill online at the address they provided on 8-14-2018. My HSA shows that the payment was accepted and the group sent me an email confirming my payment. I have since received monthly bills claiming my account is overdue. I finally called them 10/26/2018. They insisted I email them proof of payment to resolve the issue. I did so the same day. 3 weeks later my account still shows overdue so I called again. They acknowledge receipt of my proof as of 10/29/2018 and say it is being reviewed. He told me to ignore future bills and that the account would not be sent to collection until the investigation was complete. He could not give me a time frame for resolution, nor could I speak to anyone else. This is ridiculous. I have 3 forms of proof that they received my payment in full yet they say they cannot credit my account until they finish tracing the information, and there is no time frame they can provide for that to happen. I am not comfortable trusting them to not send this to collections when they can't even resolve this with evidence of payment. I see their office is permanently closed. Their website will not let you send a message of any type to their office. I have not idea how to resolve this issue. Please help.

Untimely billing without explanation
I was hospitalized in 8/2017 and did not receive a bill until 8/2018. Had their billing been in a timely fashion (within 4-5 months) Medi-Share would have paid for this bill in full and I would be responsible for none of it. Last month I tried to make a payment of $50 on their website which ended up with a payment in full of $881 instead! When I called to have the payment stopped, they refused to do so and I had to have my bank stop the payment to them. My bank refunded $831 to my account so they still received their $50 payment.

Billing communication is terrible
We visited the ER at Wellstone Kennestone and at Wellstar West Cobb on 5/23 and 6/8 this year (2018). Received an initial bill from Bortolazzo for each location on 6/20 and 7/6, respectively. Today is August 24th, and after calling them to set up weekly payments, have not received another bill with an updated total. It should also be noted that the bill does not list any itemization for their charges, only a Date, Provider last name, and Code (with no explanation).

So my wife called today to get an updated total (we *think?around $1100 for both), and after stating her name, was asked to give all of my personal information - social security, DOB, etc., only to be told "we're sorry, we can't give you any information. Can we talk to your husband?" So I called back and they STILL wouldn't give me a total but said I needed to give my wife Power of Attorney. . . to get a bill total??! Really?!

We have even gone so far as to set up an account on their online portal, which requests the Account Number and Statement Number. However, the account portal does not list contact information for the company, or a history of payments made (Since we've been mailing checks, I'm assuming the portal may only keep track of online payments?)

After reading similar stories from others on here, we are no longer confident that our money is being received or tracked by this billing company. It has been almost 2 months since our first (and last) bill was received in the mail. We are canceling our weekly payments until we receive another, updated total bill, with itemized detail of the charges. Should The Bortolazzo Group attempt to send our account to collections after not communicating with us, we will consider litigation.

After visiting the Wellstar Kennestone hospital in Kennesaw I received my hospital bill which I happily paid. Now I am continuing to receive letters from the 'Bortolazzo Group, LLC? claiming I owe them $696.15. This is absurd and more than my hospital bill. They were never mentioned at the visit nor does the bill state they are associated with Wellstar. I've never encountered this type of unprofessional and unethical behavior. Time is money, and frankly they are wasting my time and defaming my name. This will get reported to the credit agency and I do not appreciate blatant disrespect. I will be speaking to my lawyers and hold Wellstar accountable along with the any other parties affiliated. I am fighting for everyone else who has had an issue with this company and may not necessarily have the means to proceed. I got y'all and frankly am extremely disappointed.

Overcharged Medical Bill Now Won't Issue Refund for Difference
Account Number***
Was sent bill for $790 by Visa CC which was paid upon receipt (April 1st), one week later was informed that the total was much less (less than $150) and contacted the support department. At that point the acknowledgement of overpayment was made and informed us that it would be pushed to the refund department but it may take up to 1 month (4/8). Mid-may phone call was again held with Bortollazo group regarding status of refund 1st level support admitted there was record of speaking to us but nothing had been done, first level support claims elevation has been submitted and to wait another month. At this point the billing portion of this company stalled me until I was no longer able to backcharge the bill from my credit card and then began outright lying about the status of my refund. Called support week of 7/23 and informed refund was not with the refund group and to call a different number. As of today, after regular contact over the last four (4) months the refund department agent "***" informed us that they had never received the notice for refund and to go back to the first level of support again to get things processed. Absolutely subversive business practices designed to wear you down until you stop trying to get your money back. Looking at the other complaints this is not the first time this place has done this.

On 9/13/2017 my son was an outpatient at the Wellstar ER. I have no complaint with the care that he received. My issue with this business is that they did not file their claim with my insurance until 5/10/18. Upon my contacting their billing dept I was initially told that they had received the wrong insurance information from the hospital. At no time during that 8 month lapse did they attempt to contact my son for the correct information (the hospital bill and radiology bill were filed with my insurance in a timely matter with no issue). Upon pointing this fact out I was then told that upon an internal audit it was noted that the account had not been filed with insurance. Regardless of the reason because of their delay in filing I am no longer able to use my FSA to pay this bill. My son is a full time student at KSU and works part time. He is unable to pay this bill. When I asked about setting up payments I was told that the bill would have to be placed in a holding status and because of that they would not be able to send me monthly statements regarding the status of that account.

Upon asking to speak with a manager because this solution was unacceptable to me I was given the run around. I was finally directed to Fred at***. She told me that she would speak with her manager and get back with me but that I could contact her at the above number. I have called her 3 times since this conversation and no one ever answers the phone or returns a message. I then called the number for the Athens office and asked to speak with a manager of the group. I was given an email for ***. *** at*** I have emailed Mr. with no response from him either.

This is an unacceptable way to do business. I can only assume that they will turn this over to collections as they have shown that they have no inclination to work with me on this matter. On 7/23/18 I am mailing a check for the full amount they have billed my son. He should have qualified for assistance.

Where do I start with these people? They have no clue what is going on. I received a bill from them and had no clue who they were. I googled them and to my surprise it said they were permantly closed. To add to that, the reviews they had were terrible and I instantly thought it was a scam. I called the hospital that I was admitted to to see if this bill that I received was legit. They transferred me to them and I was connected with a male. He was helpful and was doing his job but the information he was giving me was crazy. I asked him if I could look at my balance online or if I could call to see what my balance was each month. He replied with no and I would have to keep up with my balance. What'! How do these people ever know I've fully paid them? The way this business handles things is just crazy. I was still skeptical about it so I only gave him $20. I called my insurance after and they said they never received a claim from these people. My insurance said to just call them back and make sure all their information was correct. So I called back, got a male again. He said my claim got denied by my insurance. So I started questioning the information that he had. He wouldn't give it to me so I could make sure it was correct. I told him to void my payment that I had made. We got disconnected. I call back, got a female. I explained to her what was going on and there was a full 30 second pause before she responded to me. I told her to void the payment. Put on hold, she comes back with their having trouble with their system and had to email AR about it. So I tell her I want to make sure the information is correct that they have. She said 'have a nice day.? And hung up. I do not trust this company whatsoever with my money. I am not dealing with them anymore.
Product_Or_Service: Hospital Billing

Received a bill from a "doctor" after an emergency room visit when I didn't even see a doctor, only a regular nurse. The bill was for twice as much as the hospital visit. After being on hold with them for a long time and being disconnected, I searched information about them and it looks like this is a total scam. Someone needs to investigate their illegal practices!!! Does Wellstar really do business with them, or have they hacked Wellstar accounts???

I have been trying to settle a bill for several months. I received a bill for $1,180 and made a payment of $500 towards the bill on 01/02/18. It took two months of me calling to get the business to refile the 11/04/17 claim with medicare. I retired last year and apparently my insurance information was not updated when the claim was initially filed with medicare, and I thought I was responsible for the $1,180. About three weeks ago, on 04/16/18, I contacted Bortolazzo insurance group, spoke to *** and confirmed the claim was refiled and they owe me a refund of $465. I was told that they have no idea when the refund will be processed and to call back in 30 days. I told him that was unacceptable because I am on a fixed income and requested that the refund be expedited because I need the money to pay my bills. To date, I have not received the check for $465, which is owed to me.

This company was contacted several months ago and as of yet I have not received any sort of mail from them. I told them the situation as I could not pay and they still to this day have done nothing. Getting collection calls but not responding to them. This company charged me more than the hospital did for a doctor who performed the WRONG procedure on a heart patient on blood thinner. Bleed out for three days and the only doctor at Kennestone Wellstar was a surgical doctor who stopped the bleeding. Paying the hospital but not these doctors of this group. WASTE OF TIME. Not using this ER ever again!

Unable to get my refund of $683.20 from this group after a bill from N. Fulton Emergency Physicians LLC was paid by both me (2/8/17) & Aetna(10-9/17)
My daughter was seen by a doctor from N. Fulton Emergency Physicians LLC after a car accident on ***. They use the Bortolazzo Group for billing. The group billed my car insurer in error instead of Aetna. Unaware of this I paid a $790 bill in full on 2/8/17. When I discovered the error I had Aetna process the claim and they sent an electronic payment for $427.20 (after allowed amount reductions)resulting in a refund to me of $683.20. On 12/4/17, I was told by the Bortolazzo Group (***) they would expedite the processing of my refund. On 2/8/18 I was told the refund request had been sent to Apollo Group (***). As of 3/26/18 I was told by Mrs *** the refund group had processed the refund but it was sent back to the Bortolazzo Group for final review and signing of the check. The same day I called the Bortolazzo Group and was told the process would be expedited through their physician's review and the Apollo Group would receive the approval within the week to cut a check and I should call them next Monday.

They sent my account to collections without giving me a chance to pay after they instructed me to wait on them! They did not correct my social securit
Number even though I requested for them to correct its hen I asked for an explanation they just refer me to the collection agency!

This practice failed to submit their claim to BC/BS. Now I get a debt collection letter 9 months later. Calls to the practice are unresponsive.
I was hospitalized at Wellstar in Kennesaw, GA in April of last year. EVERY service that billed me was paid through either my Blue Cross/Blue Shield coverage or Medicare as secondary. I received a dunning letter from a debt collection agency yesterday for thousands $$. I called the Bortolazzo group to try to resolve. They were unresponsive, stating that the file had been turned over to the collection agency and that I had to settle with them. They couldn't even tell me what services their medical group had performed. The bill collectors were unresponsive in my request to have the claim filed under my BC/BS insurance. It seems my only alternative is to counter-sue, which I will do. Why Wellstar associates themselves with this practice is unexplainable.

Was in an accident and treated at the emergency room at Kennestone Hospital in Marietta GA. I contacted them and discussed payment plan which they agreed to. After 3rd bill and me making payments on agreed to plan, the bills stopped and this was turned over to a collection agency. I was on plan with agreed to payments, had less than 2 more payments and they did this? Kennestone, you should really look at the people you are in business with. If they do this to an agreed to plan with a customer, what sort of service do they provide in the hospital with patients lives?

Received a notice from collection agency Durham & Durham for a charge from The Bortolazzo Group, LLC ... but have never received a bill.
Received a notice from collection agency Durham & Durham for a charge from The Bortolazzo Group, LLC with a 5/26/2016 date of service ... but have never received a bill The Bortolazzo Group and do not know what it's for. My health insurance would have covered any appropriate medical fees.

I visited the hospital on several occasions and was approved for assistance at 100% meaning I did not have to pay a bill for 6 months of service at a hospital. I get a letter in the mail from a collections agency saying I ode thousands of dollars. I call both companies and they said oh well you were suppose to send you paperwork of approval to us and our records show that every bill we sent to you was returned to us (meaning I never got any bills from them), yet its toO late now you have to take that you with the collection agency. The agency says that if you have proof of assistance then they will cut your bill in half which means you still in my case have to pay thousands of dollars for a mistake that was made from the hospital billing department. I've ask to speak with several supervisors and that never happens they are always busy or I get told I will get called back and that never happens. I'm not paying these people anything. SCAM artist and no one speaks English there either its like a call center located in another country which is suspect in itself.