The Buckle

When I first received this product it was damaged and broken, but this was due to UPS, not HanzoswordsHanzoswords immediately sent out a brand new sword (arrived within the next day or two) and also a complimentary knife (actually a really cool knife) to apologize for the inconvenienceSo it was a bit of a shaky start but their customer service was great and the sword itself is awesomeBear in mind this sword is for display or decoration onlyIt will definitely break if you swing it around really hard or try to fight/cut things with itIt is a perfect piece to decorate my wall though =)

This person first off never paid the bill, which correct he is not a customer He has declined the insurance coverage in spots and hold harmless of the company for non-insured moves He continues to blast the company on social media with not understanding the bill never paid, insurance declined, and before damage was even supposedly assessed, he was rude and aggressive Due to this, the company will not pay out on anything relating to this customer as per the above information If he chose the insurance option and paid the bill, we would have no problem to have our cargo insurance cover the damageI understand negligence is not an excuse, however, my employees was not negligent Damage needs to be reported if insurance option is selected within minutes of the move and the employees would remain on site for acceptance as well Yours truly, Fast Movers LLC

The sword arrived yesterday, and as soon as I unwrapped the cover bag I fell in love with itit was Identical to the movie one and also quite sharpI really like it and highly recommend it to any sword or kill bill fan that doesn't want to spend a whole lot of moneyEven with the low price, this sword does its dutyThe only downside is that the blade kind of rattles and I just need to turn it upside down and it will fall from the scabbardBut that doesn't bother me so much Thanks Hanzoswords!

The invoice was signed and accepted before the job started The terms was discussed as every customer before booking as well

I was very pleased w/ my experience w/ HanzoSwords.com I purchased a replica of the Halo Covenant from another company which would not respond to any of my repeated comunicationsI ended up canceling the order (with a great deal of effort) and found this site I ordered a similar sword from HanzoSwords.comThe next day I recieve a personal call from the owner telling me that they didn't have that model in stock, but that they would replace it with a newer model at no additional charge and it was on the truck the very next day While it was unfortunate that we weren't able to get it by christmas, it arrived the following Monday and my brother ended up loving the gift The owner was very helpful every step of the way answering any questions and concerns that I had I will deffinately be going back to them Their customer service is superb

I have done a lot of business with HanzoSwordsI [redacted] not be going anywhere else for any of my Sword, knife, fantasy, or collectible wants and needsEverything they have covers anything I could wantI have not yet received an Item that I was unhappy withI will definitely be doing repeat business with themThe customer service is beyond excellent [redacted] is extremely friendly and helpful:)

Just opened my sword I received it yesterday and I couldn't wait to get home from work to open it , this baby is a beautiful work of art, I didn't expect it to be this amazing it was worth it and for this price couldn't beat that would've paid more if I had to but thank you for this amazing sword and for the greatest price to have such a beauty displayed along with the rest of my baby's

Absolutely amazing customer service!! The product shipped and upon arrival was cracked due to an obvious puncture in the box while shippingI contacted HanzonswordsLet them know what happened and they had a new sword shipped to me immediately, I received it two days later! Incredibly satisfied with the product as well

I will remain with what I mentioned prior As a customer, they should have paid the bill and accepted the insurance What exactly they want? They didn't pay for the bill, nor did they pay for insurance and accepted a non insured move They also was aggressive in nature to my workers which is beyond acceptable when before the so called damage was even discovered If they paid a bill for the move itself, I would be inclined to give them some sort of refund

Customer wife and husband both called me during their move I told them I will make it all right When it came time to pay, the customer and the company came to an understanding on the damages that occurred and the bill was reduced by $and customer signed the bill under the statement
as well After this, the next morning at 7am the customer's wife called and mentioned she was not satisfied I will attach the invoice showing the acceptance of the damage adjustment for the bill I did not hire illegal workers and had to pick them up from their other workplace to speed up the job They were without the movers as requested for only min, but the bill price was reduced to men and truck for hours They got an extra people technically for free for min The customer did want trucks but did not want to pay that surcharge for the second truck I also have copies of their id and credit card and a credit card authorization but will not attach due to customer privacy concern

Fast movers did a bait and switch with costThey charged a higher amount than what was on the receiptThey held my furniture hostage packed inside the truck until I signed the bill where the added addition hours and the driver said it was company policyComplete rip off!

this is a great prop I highly recommend this if you are a fan of the show.the details are 100% accurate from the show I was very impressed when I opened the boxThe size and weight of this prop are absolutely perfect tooVery happy with this purchase cant wait to paint itI'm now thinking about buying another one so I can paint it like Knives's gun

I checked into this and he had a chance to read the invoice and decline the coverage. All terms are on invoice prior to movers starting

the damage was noticed and mentioned while it occurred and the movers were on property, an attempt to pay was made but was declined by the movers stating to "work it out" with the ownerThe moving document that the company has produced is also different from the original which I have record of. The business needs to make this situation right, they have been granted yet another opportunity here to facilitate a remedy to the damages they causedI have not "blasted" the company on social media but have left reviews of my experience, the business has the opportunity to correct the damage they caused which would lead to a favorable ending to my dealings with them and in turn a favorable review by doing the right thingWhether or not the business chooses to see me as a customer is irrelevant as they were by their own admission contracted to complete a move and in the process their employees negligence caused a massive amount of damages. The acceptable remedy to this situation would be reviewing the damages caused by the company and coming to agreement on restitution

This person first off never paid the bill, which correct he is not a customer.  He has declined the insurance coverage in 2 spots and hold harmless of the company for non-insured moves.  He continues to blast the company on social media with not understanding the bill never paid, insurance...

declined, and before damage was even supposedly assessed, he was rude and aggressive.  Due to this, the company will not pay out on anything relating to this customer as per the above information.  If he chose the insurance option and paid the bill, we would have no problem to have our cargo insurance cover the damage. I understand negligence is not an excuse, however, my employees was not negligent.  Damage needs to be reported if insurance option is selected within 30 minutes of the move and the employees would remain on site for acceptance as well.   Yours truly, Fast Movers LLC

A second truck carries an additional 50 dollars per hour, plus trip charge.  The workers were not illegal nor from [redacted].  I did not hang up on your wife, however I did say I will make it right.  I did and you accepted.  The next early morning day, your wife called demanding full refund.  The wife is not on the contract, therefore, I am not obligated to speak with her, but I still did.  If you were unsatisfied, then you could have refused to pay and sign the invoice, authorization form to charge credit card, and allowing to take copies of your credit card and id.

The invoice was signed and accepted before the job started.  The terms was discussed as every customer before booking as well.

The movers that arrived 1.75 hours later than the scheduled appointment time specifically told me that their boss picked up two Mexican workers from a local [redacted] parking lot. At the end of the move the Mexican workers asked me for money. These are not professional movers and I should not have to pay a higher rate as a result of them just being there. The movers that had be sign the contract told both my wife and I to call the owner the next day and he would make it right. The amount that was agreed upon was prior to noticing further damage as a result of the unprofessional moving. Upon the initial estimate from Fast Movers LLc. I specifically requested two trucks with 4 movers. This was not followed whatsoever. I was also told that if a second truck was needed that it would not be a problem and would only pay a "trip Charge". this is completely different than what we were being billed. The follow up conversation with the owner of the business resulted in the owner hanging up on my wife. The subsequent damaged are in access of $1000 and will provide Estimate of Repair if necessary. The owner has not made any effort to contact us to resolve this complaint.

The sword arrived yesterday, and as soon as I unwrapped the cover bag I fell in love with it. it was Identical to the movie one and also quite sharp. I really like it and highly recommend it to any sword or kill bill fan that doesn't want to spend a whole lot of money. Even with the low price, this sword does its duty. The only downside is that the blade kind of rattles and I just need to turn it upside down and it will fall from the scabbard. But that doesn't bother me so much.
Thanks Hanzoswords!

I purchased a total of 3 swords from Hanzo, along with a few accessories. The person I dealt with was very friendly and more than helpful. All my questions were answered in a timely and professional manner. My shipment arrived promptly and in excellent condition. I was very pleased when my items arrived. Everything looked amazing. A couple of freebies were even thrown in! Hanzo products are of excellent quality and I would certainly recommend them. I know where I'm going for my next purchase!