November 24, 2015[redacted]Revdex.com330 North Wabash Ave.,
Ste. #2006Chicago, IL 60611Re: [redacted]Dear [redacted]We have completed the
investigation of [redacted] rebuttal to our previous response. As we stated in our
original response, [redacted] was charged correctly for the service he was
provided. Furthermore, he was read a
script explaining that a minimum charge would incur, but he would be charged
for parts and labor if a repair was needed.
We apologize for any misunderstanding, but the minimum charge was
explained to [redacted] at the time he scheduled his appointment; therefore,
no further remuneration will be forthcoming. As to his partial refund of $31.20
that was promised, it was processed on November 12, 2015, by our accounting
department. See the documentation below
from his service order – PS/REFUND CREDIT TO **
11/12/15$31.20 [redacted]We suggest that [redacted] contact his credit card company to confirm the credit; otherwise, it
can take one to two cycles for it to show on his statement. In the interim, since [redacted] was charged
correctly and his partial credit has been issued, we ask that this matter be
closed.Again, appreciate the
opportunity to address this matter.Sincerely,[redacted]Regulatory Complaints
Specialist
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms. [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding his recent visit...
to one
Due to the nature of Mr. [redacted] concerns, we opened a claim with [redacted], our third-party claims adjuster. If Mr. [redacted] has any questions regarding his claim, he can contact [redacted], his claims examiner, at [redacted] and reference claim number [redacted]. As clarification, once the claimant has been assigned a claim number through [redacted], they provide an official response representing Sears. [redacted] has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon [redacted]’s actions; their decision on any claim is final. In the interim, since Mr. [redacted] issue is being handled through a standardized claim process with [redacted] and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] *
[redacted] We have completed our investigation of [redacted] complaint regarding repairs for her dishwasher. On receipt of [redacted]...
complaint we reached out to the service unit for assistance. A senior tech was scheduled on April 15, 2016 while diagnosing the dishwasher he found that the water valve was not turned on all the way. He turned the water valve fully opened. [redacted] was contacted by the service management team on April 18, 2016 to see how the dishwasher was working and [redacted] had confirmed that she had used the dishwasher twice without any issues. [redacted] stated that she would call if she had any more issues with her dishwasher and was provided with the direct contact number to the service unit, [redacted] At this time since it is our understanding that the dishwasher is working and [redacted] has confirmed this we have closed our case. We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
April 14, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding a recent...
purchase. Store Manager [redacted] provided the following response: We apologize that this was not handled correctly initially and we want to thank [redacted] for bringing the matter to our attention. We have taken steps to prevent any further such occurrences. That said, we were able to speak with [redacted] and he indicated that we provided a resolution that was satisfactory. In light of the aforementioned information, we respectfully ask that this matter be considered closed. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
March 8, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted]
We have completed the investigation of [redacted] complaint regarding his dissatisfaction with the multiple repair...
attempts on his refrigerator.
We have received [redacted] complaint and after reviewing his service history, we can understand why he was frustrated with his experience. Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present. This is usually not discovered until the customer has a chance to let the item run for awhile. Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location. We understand that this can be frustrating when a customer has an atypical situation like [redacted], and we are pursuing solutions that will provide better options for our customers when these issues occur. We would like to note that [redacted] had repair on 1/09/16 where the ice maker and water value were replaced. At this time, [redacted] refrigerator is in the process of being repaired and is scheduled to have the ice maker replaced on March 19, 2016. Should the ice maker not fix the issues with the unit, or should the refrigerator break within the next 90 days, our offices will replace the refrigerator under its Master Protection Agreement. That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
January 7, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Ms. [redacted] complaint her recent order and the refund she...
claims was missing after the order was canceled. According to our records, Ms. [redacted] credit card was not charged for this order. What she may have been seeing was a hold, which would drop off. The gift card was used, but a replacement was issued on December 31, 2015. This gift card may take 10-12 business days to arrive. Since we have provided the refund Ms. [redacted] was due, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
April 22, 2016Revdex.com[redacted]330 North Wabash Ave., Ste. 2006Chicago, IL 60611Our File No.: [redacted]Service order #: [redacted]Revdex.com Case # [redacted]Via: Revdex.com WebsiteDear [redacted]Thank you for allowing our office to assist you with the concern you...
recently brought to our attention. On behalf of Sears please know that we do value Mr. Hardas as a customer and apologize for any frustrations or inconveniences he may have experienced. This letter serves to confirm that we have completed our investigation in regards to the above-referenced file.Sears is unable to assist [redacted] at this time due to the following. He has a whole house remodel going on at his home. He had a wall built that is seven inches from his a/c unit where all the electrical controls and the blower motor assembly would be accessed. Moreover, during the construction of the wall [redacted] contractor removed the HVAC unit in question. His contractor then reinstalled the unit within inches of the wall making it impossible to access the panel on the AC unit. He also built a cuddle hole in the wall. The cuddle hole is not safe and it is too dangerous for our tech to do service around that area. [redacted] has verbally attacked three different technicians with profanity and threats after he was told we need access to service his unit.The unit is not working due to a bad motor that would be covered under the Protection Agreement if the unit was accessible to service and was not subjected to customer abuse. This unit is also no longer in code, with its proximity to the wall, which includes this 7 inch curb that was built around it. In order for this part to be replaced, the tech would have to dismantle the panels to this unit and work from the top, but even then, we would be unable to take most of the panels out because you cannot unscrew them, due to the proximity to the wall and structure. One picture shows the tech in this access area, but it is impossible to remove the panel or work from that position. The unit needs to be made accessible for us to service it. According to the technical manager, the tech said this unit is out of code, due to the wall structures around the unit and because the unit does not have the minimum clearance of 36 inches. We cannot work on a unit that is out of code. [redacted] will have to supply us with a permit completion, stating that as the unit stands now, it is within code. The Product Repair Service (PRS) Department and Protection Agreement (PA) Department have been made aware of [redacted] complaint. They may cancel the PA as the unit is out code due to the wall structures.As the investigation has been completed, we are closing our file at this time. Thank you for your time, effort and patience during the investigation process. If you have any further questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely,[redacted]SHIP/HI Regulatory Complaint Specialist [redacted]
Complaint: [redacted]
I am rejecting this response because the freezer and ice maker and not functioning properly. My wife was home during the repair and advised the technician did not tell her what was repaired nor did he leave an invoice. I called the technician and left a voicemail requesting a call back on 12-04 but have not heard back. Repairs were seemingly made proper and I contacted Sears on 12-05 to see about purchasing a Master Protection Plan. It was my understanding that the damage to the unit are a result of the failed compressor, so the Service Protection Plan I had previously purchased would not be used on this repair and once the unit was 100% functional I could use the amount I previously paid for the Service Protection Plan as a credit toward purchasing the more comprehensive Master Protection Plan in the event this were to happen again. When I called Sears to inquire about doing this they advised me that the compressor and dryer were covered under warranty, however a $289 main pc board along with the labor for all parts were paid for under my Service Protection Plan and I would not be eligible to buy a Master Protection Plan until my Service Protection Plan was in place for 1 year. This confused me because this what not what I was told by management at Sears Customer Solutions. The refrigerator seemed to be cooling adequately, however later in the evening on 12-05 I noticed the freezer not keeping items as frozen as they should be (ie mushy ice cream, peas, fruit and limp ice packs). I called Sears on 12-06 to advise of this and was advised to flip the breaker for the unit on my home's panel box and to wait 30 seconds before flipping it back on. There was an audible "buzzing" noise prior to flipping the switch that stopped after turning the switch off and then back on. The technician was adamant that this would resolve the issue and that all items in the freezer should be solid within a few hours. After doing this the ice maker stopped working. I called Sears back and the technician advised me to remove the cubes from the tray and flip the ice maker off and then back on and that should resolve the issue. I performed this and the ice maker has not worked. Later that evening (several hours later) I noticed no improvement on the items in the freezer and called Sears back and was advised the technician would contact me and possibly come to my home the following day (12/7). I contacted Sears on 12-07 and was advised a technician will come on 12-08 to make another attempt at repair. I was also advised that I could put in a request for cashing in my Service Smart Agreement to get a voucher for $500 off a new fridge, but I explained that the damage was a result of warrantied parts and asked why would I want to spend $2,500 on a comparable new unit when this one should be repaired or replaced at Sears expense. Once again I am needing to take time off work, interrupt my wife's sleep (she works nights) and have lost food in the process. I am disappointed in the way Sears has "handled" this from top to bottom. There are severe inconsistencies on their end at the customers expense. I have 2 young children and a wife and we cannot afford to keep loosing food. I demand Sears make this right, whether that be repair the fridge at no further cost to me and give me a Master Protection Plan or to replace my refrigerator with a comparable model at no further cost to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because 1) A microwave is made to cook food, and it should not be damaged beyond repair if one overcooks food in it. 2) Sears told me that this damage was covered if I purchased an extended warranty, and they sold me the extended warranty with that understanding that I could obtain repair of the damage under the warranty. Then, since they didn't want to repair the damage, they cancelled the extended warranty 3) The Sears manager, [redacted], at the [redacted] store, has been stringing me along claiming he would help me, and has had his associates leaving me phone messages since 10/31/15 that he is working on resolving this for me, but this doesn't seem to be the case given the fact that he has not provided me with any resolution. I have found this Sears store manager to be dishonest. I would like to provide tape recordings of the messages his associates have left on my voicemail promising a resolution to this matter. I would like to receive 50% off a new microwave so that I can replace the one I bought less than a year ago which is still under a Sears warranty.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have had nothing but problems with Sears, the power washer and [redacted] mower docs since purchasing this four years ago it's never worked right. Sears tried on several occasions denying I even had a warranty because of their systems error, which obviously effected the use of the warranty so by the time you guys found it we couldn't use it so the lack of responsibility being taken for wasting months of my warranty is ridiculous. The oil in that machine was from [redacted] mower docs I never touched the oil! Take responsibility for your errors and unprofessional attitude and actions! This is an expensive machine we used less than FIVE times because it NEVER worked correctly. This is not user error.
Sincerely,
[redacted]
February 17, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. [redacted] Chicago, IL 60611 Re: #11095549 – Eric [redacted] Dear Ms. [redacted], We have completed the investigation of Mr. [redacted]’s complaint regarding his dissatisfaction with our...
customer service and non-receipt of a refund for his cancelled sears.com order. It is unfortunate that we failed Mr. [redacted]’s expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we confirmed that separate refund amounts of $250.00, $250.00 and $153.99 were issued to his Visa ending in 2965 on January 24, 2016. Mr. [redacted] may reply to our email if he has any further questions about this issue or his refund. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mr. [redacted]’s comments and the requested resolution has been provided. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Nicki [redacted] Regulatory Complaint Specialist [redacted]
Initial Business Response /* (1000, 5, 2014/12/31) */
[redacted]
[redacted]
We have completed the investigation of [redacted] complaint regarding the door swing...
on her refrigerator.
[redacted] Manager of the Sears in Reading provided the following response:
After receiving and reviewing [redacted] complaint, I contacted her to discuss her concerns. In the end it was decided that we will be sending [redacted] a $75.00 Sears gift card for her inconvenience. The gift card should be received by [redacted] in the next week. Moving forward, if [redacted] has any additional concerns, she can contact me at the store by calling [redacted] Since it is my understanding that [redacted] was satisfied in receiving the aforementioned gift card, we ask that this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
November 11, 2015[redacted]Revdex.com 330 North
Wabash Ave., Ste. #2006Chicago,
IL 60611[redacted]We have completed the
investigation of [redacted]omplaint regarding her online order experience.After researching [redacted]
order,...
we show that she placed an order with a Third Party Marketplace vendor. For
[redacted] records [redacted] email is [redacted] with the
telephone number of [redacted] and address which is located at [redacted] We have a very comprehensive disclaimer
on our website that sets forth the terms and conditions of ordering from our
site which we have included below:Third Party Advertisements and Links to Third Party Sites We
may display advertisements from third parties on the Sears Site, such as banner
advertisements, pop-up texts, and links to third party sites. We are not
responsible for the content of such advertisements or links, or for any
products, services or other materials relating to such advertisements, any
linked site, or any link contained in a linked site. The display of any
advertisement or link does not imply endorsement by us of the advertisement or
linked site or any content therein. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR
INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY
USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS
SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH
ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED
SITE.Returns and CancellationsProducts fulfilled by
third party merchants, such as items sold by Sears Marketplace sellers, are
subject to the third party merchant's individual returns and cancellations
policies. If you are purchasing an item from a third party merchant, please see
the third party merchant's page for details.While Marketplace
retailers have their own promotions, shipping charges, and refund, return and
cancellation policies, Sears will periodically review customer feedback for
each seller to determine whether they meet our standards and will be allowed to
continue to advertise on our website. In [redacted]ase, there were multiple
attempts that were made in contacting [redacted]hoes with no resolution.
Therefore, we have decided to submit a request for a refund of the two pair of
boots. [redacted] may dispose of the boots to her discretion. A refund will be
processed within 3 to 5 business days from today’s date. We can assure that her
concerns have been forwarded to management for review so that future problems of
this nature can be averted. Should [redacted] have any questions regarding the
refund, she may contact me directly via email at [redacted]. In the
interim, we have noted [redacted]oncerns and respectfully ask to have this
matter closed. We appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns. Sincerely, [redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 [redacted] We have completed the investigation of [redacted] complaint regarding Sears Home Services. Per [redacted] request, we have added...
her name, address, phone number and email address to our do not promote/contact list. When we add a consumer to our do not promote list, we do ask that the consumer give us 7-10 business days for all platforms to be purged of the consumers contact information. Additionally, we do apologize that our technician arrived to her home later then what was originally scheduled. Since we have added [redacted] to our do not promote list, we ask that this complaint be closed. We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
November
11, 2015RevDex.com[redacted]330
North Wabash Ave., Ste. 2006Chicago,
IL 60611[redacted]Revdex.com
File No: [redacted]Via:
Revdex.com Website [redacted]We
have received an e-mail from [redacted] Unit Refrigeration, Inc., the third-party
technician named by [redacted], regarding the service they provided. We have
forwarded a copy of this e-mail to the customer for her review. The e-mail states
that [redacted] was given credit for the part, that they exchanged the old
motor for a new warrantied motor and that the customer kept the old motor. We
understand that [redacted] feels that we are misinterpreting this statement.
We have reached out to [redacted] for further clarification and they have not responded.
They did advise that [redacted] still has the part and they would like to
get it so that they can actually turn it into the distributor for credit.
Otherwise, they will be charged for it by the distributor and they in turn
would then charge [redacted]. [redacted]
asked that we assist them with getting her to turn the part over to them.
Unfortunately, there is nothing we can do about that. The
five-year standards parts warranty was through the manufacturer, not though
Sears. If the part was not properly presented it would be understandable that
the warranty would not be honored. This is the responsibility of the technician
completing the exchange. However, from
the documentation we have it appears the warranty was honored. Based
upon the e-mail from the customer, she was without A/C for four days before
they completed their service. While we understand that a lack of A/C in the
Summer can be frustrating and uncomfortable, the customer did choose to seek
out a third-party technician in lieu of allowing Sears Home Improvement
Products (SHIP) to complete the service repair once our part had arrived. [redacted]
had the same ability to warranty the motor through the HVAC manufacturer as we
would have. If they chose not to follow the proper procedure to get credit for
the motor or they did get credit but still chose to charge
or not charge [redacted] for the part, we can only sympathize. There is no
action SHIP is able to take to resolve this matter. Based upon this information
we would advise [redacted] to contact this third-party directly to resolve
this matter.At
this time, we respectfully request that you close your file. On behalf of SHIP
please know that we value [redacted] as a customer and apologize for any frustrations
or inconveniences she may have experienced. If you have any questions or
concerns, please contact me at [redacted] Sincerely,[redacted] cc[redacted]
May 9, 2016 [redacted]Revdex.com 330 North Wabash Ave., Ste. #2006Chicago, IL 60611 [redacted] We have completed the investigation of [redacted] complaint regarding his request for a refund for [redacted]’s...
candies purchased from Kmart. It is unfortunate that we failed [redacted] expectations when he recently requested a refund from Kmart. We value his patronage and can understand his frustration with the events detailed in his complaint. We can assure [redacted] that his concerns have been forwarded to management for review. As a result of this action, [redacted] Manager for Kmart Store [redacted], spoke with [redacted] on April 27, 2016, to apologize for his experience and invite him to return with the items to be refunded. [redacted] informed [redacted] that although he would be out of the store through May 1st, any manger would be aware of the issue and able to assist him with the refund. As of the date of this letter, it appears that [redacted] has not yet returned to our store. As his purchase has already exceeded our stated return period, we ask that [redacted] return within the next 10 business days if he would still like to receive a refund for the candy. Until he returns to our store, we can only reiterate that we truly regret any inconvenience he may have experienced. We respectfully ask to have this matter closed, since we have noted [redacted] comments and an equitable resolution has been proposed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist[redacted]
Initial Business Response /* (1000, 5, 2014/11/26) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
November 26, 2014
[redacted]
[redacted]
...
We have completed the investigation of [redacted] complaint regarding his non-receipt of a refund from an online order he returned to his local Sears.
We would first like to apologize for any inconvenience [redacted] may have experienced with his return. After researching his online order we found that a refund was processed on November 21, 2014. For [redacted]'s records the return sales receipt number is [redacted]. Accordingly, a refund of $83.14 should reflect in his account ending in [redacted] within three to five business days from the refund date. Finally, we found a previous case opened with Sears Blue Ribbon under a different telephone number than indicated on his Revdex.com complaint. Blue Ribbon also provided the refund information and has a reminder set to follow up with [redacted] on December 1, 2014, to ensure his credit posted to his account. In the interim, since a refund has been processed, we respectfully ask to have this matter closed, pending confirmation that he received his credit.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
[redacted]
January 4, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears Purchase Protect. First, we would like to...
apologize to Mr. [redacted] for failing his expectations when he recently attempted to file a claim with Sears Purchase Protect. Upon receiving Mr. [redacted] complaint, we contacted Team Manager [redacted] for assistance. Ms. [redacted] advised that Mr. [redacted] issue was resolved by filing a new claim [redacted] and ensuring that he was able to print a return label. Additionally, Mr. [redacted] accepted an e-gift card as form of payment for his claim and he should receive it within three to four days after his claim is approved. Since it is our understanding that Mr. [redacted] is satisfied with the aforementioned resolution, we ask that this matter be closed. Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: 10886312
I am rejecting this response because: I do not know what more can I had to this complaint. I only have the facts as I stated to them. Unfortunately Sears Outlet does stand behind their product. I will never purchase anything else that is affiliated with Sears Outlet. I would like to make it clear and noted that I am an dis-satisfied customer and I am just waiting for the ""Class Action Law Suit that I am sure will be forth coming; selling defected appliances. Thank you, Revdex.com for handling my request this far. Mys next step will be the Media.
Sincerely,
Patricia [redacted]
December 21, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted]
We have completed the investigation of [redacted] complaint regarding his dissatisfaction with the problems he...
encountered with the delivery and installation of his elliptical.
It is unfortunate that we failed [redacted] expectations when he recently scheduled the delivery and installation of his new elliptical. We value [redacted] patronage, but can understand his frustration due to the series of events noted in his complaint. We would like to apologize for the inconvenience and disappointment that [redacted] may have experienced. We want to assure [redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
According to our records, the return was completed on December 7, 2015 and we confirmed that the credit was issued on December 20, 2015. The credit should post to his account within 5 business day. For [redacted] inconvenience and to assist with the interest charges that he incurred due to the delivery delays, we offered him a $50 gift card. [redacted] accepted the offer and he should receive the gift card via email within 3 business days. With that being said, since we have addressed the issues brought forth in [redacted] complaint, we have closed our file.
Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
November 24, 2015[redacted]Revdex.com330 North Wabash Ave.,
Ste. #2006Chicago, IL 60611Re: [redacted]Dear [redacted]We have completed the
investigation of [redacted] rebuttal to our previous response. As we stated in our
original response, [redacted] was charged correctly for the service he was
provided. Furthermore, he was read a
script explaining that a minimum charge would incur, but he would be charged
for parts and labor if a repair was needed.
We apologize for any misunderstanding, but the minimum charge was
explained to [redacted] at the time he scheduled his appointment; therefore,
no further remuneration will be forthcoming. As to his partial refund of $31.20
that was promised, it was processed on November 12, 2015, by our accounting
department. See the documentation below
from his service order – PS/REFUND CREDIT TO **
11/12/15$31.20 [redacted]We suggest that [redacted] contact his credit card company to confirm the credit; otherwise, it
can take one to two cycles for it to show on his statement. In the interim, since [redacted] was charged
correctly and his partial credit has been issued, we ask that this matter be
closed.Again, appreciate the
opportunity to address this matter.Sincerely,[redacted]Regulatory Complaints
Specialist
February 12, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms. [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding his recent visit...
to one
Due to the nature of Mr. [redacted] concerns, we opened a claim with [redacted], our third-party claims adjuster. If Mr. [redacted] has any questions regarding his claim, he can contact [redacted], his claims examiner, at [redacted] and reference claim number [redacted]. As clarification, once the claimant has been assigned a claim number through [redacted], they provide an official response representing Sears. [redacted] has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer’s claim. The fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon [redacted]’s actions; their decision on any claim is final. In the interim, since Mr. [redacted] issue is being handled through a standardized claim process with [redacted] and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] *
[redacted] We have completed our investigation of [redacted] complaint regarding repairs for her dishwasher. On receipt of [redacted]...
complaint we reached out to the service unit for assistance. A senior tech was scheduled on April 15, 2016 while diagnosing the dishwasher he found that the water valve was not turned on all the way. He turned the water valve fully opened. [redacted] was contacted by the service management team on April 18, 2016 to see how the dishwasher was working and [redacted] had confirmed that she had used the dishwasher twice without any issues. [redacted] stated that she would call if she had any more issues with her dishwasher and was provided with the direct contact number to the service unit, [redacted] At this time since it is our understanding that the dishwasher is working and [redacted] has confirmed this we have closed our case. We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
April 14, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding a recent...
purchase. Store Manager [redacted] provided the following response: We apologize that this was not handled correctly initially and we want to thank [redacted] for bringing the matter to our attention. We have taken steps to prevent any further such occurrences. That said, we were able to speak with [redacted] and he indicated that we provided a resolution that was satisfactory. In light of the aforementioned information, we respectfully ask that this matter be considered closed. Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
March 8, 2016
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted]
We have completed the investigation of [redacted] complaint regarding his dissatisfaction with the multiple repair...
attempts on his refrigerator.
We have received [redacted] complaint and after reviewing his service history, we can understand why he was frustrated with his experience. Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present. This is usually not discovered until the customer has a chance to let the item run for awhile. Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location. We understand that this can be frustrating when a customer has an atypical situation like [redacted], and we are pursuing solutions that will provide better options for our customers when these issues occur. We would like to note that [redacted] had repair on 1/09/16 where the ice maker and water value were replaced. At this time, [redacted] refrigerator is in the process of being repaired and is scheduled to have the ice maker replaced on March 19, 2016. Should the ice maker not fix the issues with the unit, or should the refrigerator break within the next 90 days, our offices will replace the refrigerator under its Master Protection Agreement. That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
January 7, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Ms. [redacted] complaint her recent order and the refund she...
claims was missing after the order was canceled. According to our records, Ms. [redacted] credit card was not charged for this order. What she may have been seeing was a hold, which would drop off. The gift card was used, but a replacement was issued on December 31, 2015. This gift card may take 10-12 business days to arrive. Since we have provided the refund Ms. [redacted] was due, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
April 22, 2016Revdex.com[redacted]330 North Wabash Ave., Ste. 2006Chicago, IL 60611Our File No.: [redacted]Service order #: [redacted]Revdex.com Case # [redacted]Via: Revdex.com WebsiteDear [redacted]Thank you for allowing our office to assist you with the concern you...
recently brought to our attention. On behalf of Sears please know that we do value Mr. Hardas as a customer and apologize for any frustrations or inconveniences he may have experienced. This letter serves to confirm that we have completed our investigation in regards to the above-referenced file.Sears is unable to assist [redacted] at this time due to the following. He has a whole house remodel going on at his home. He had a wall built that is seven inches from his a/c unit where all the electrical controls and the blower motor assembly would be accessed. Moreover, during the construction of the wall [redacted] contractor removed the HVAC unit in question. His contractor then reinstalled the unit within inches of the wall making it impossible to access the panel on the AC unit. He also built a cuddle hole in the wall. The cuddle hole is not safe and it is too dangerous for our tech to do service around that area. [redacted] has verbally attacked three different technicians with profanity and threats after he was told we need access to service his unit.The unit is not working due to a bad motor that would be covered under the Protection Agreement if the unit was accessible to service and was not subjected to customer abuse. This unit is also no longer in code, with its proximity to the wall, which includes this 7 inch curb that was built around it. In order for this part to be replaced, the tech would have to dismantle the panels to this unit and work from the top, but even then, we would be unable to take most of the panels out because you cannot unscrew them, due to the proximity to the wall and structure. One picture shows the tech in this access area, but it is impossible to remove the panel or work from that position. The unit needs to be made accessible for us to service it. According to the technical manager, the tech said this unit is out of code, due to the wall structures around the unit and because the unit does not have the minimum clearance of 36 inches. We cannot work on a unit that is out of code. [redacted] will have to supply us with a permit completion, stating that as the unit stands now, it is within code. The Product Repair Service (PRS) Department and Protection Agreement (PA) Department have been made aware of [redacted] complaint. They may cancel the PA as the unit is out code due to the wall structures.As the investigation has been completed, we are closing our file at this time. Thank you for your time, effort and patience during the investigation process. If you have any further questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely,[redacted]SHIP/HI Regulatory Complaint Specialist [redacted]
Complaint: [redacted]
I am rejecting this response because the freezer and ice maker and not functioning properly. My wife was home during the repair and advised the technician did not tell her what was repaired nor did he leave an invoice. I called the technician and left a voicemail requesting a call back on 12-04 but have not heard back. Repairs were seemingly made proper and I contacted Sears on 12-05 to see about purchasing a Master Protection Plan. It was my understanding that the damage to the unit are a result of the failed compressor, so the Service Protection Plan I had previously purchased would not be used on this repair and once the unit was 100% functional I could use the amount I previously paid for the Service Protection Plan as a credit toward purchasing the more comprehensive Master Protection Plan in the event this were to happen again. When I called Sears to inquire about doing this they advised me that the compressor and dryer were covered under warranty, however a $289 main pc board along with the labor for all parts were paid for under my Service Protection Plan and I would not be eligible to buy a Master Protection Plan until my Service Protection Plan was in place for 1 year. This confused me because this what not what I was told by management at Sears Customer Solutions. The refrigerator seemed to be cooling adequately, however later in the evening on 12-05 I noticed the freezer not keeping items as frozen as they should be (ie mushy ice cream, peas, fruit and limp ice packs). I called Sears on 12-06 to advise of this and was advised to flip the breaker for the unit on my home's panel box and to wait 30 seconds before flipping it back on. There was an audible "buzzing" noise prior to flipping the switch that stopped after turning the switch off and then back on. The technician was adamant that this would resolve the issue and that all items in the freezer should be solid within a few hours. After doing this the ice maker stopped working. I called Sears back and the technician advised me to remove the cubes from the tray and flip the ice maker off and then back on and that should resolve the issue. I performed this and the ice maker has not worked. Later that evening (several hours later) I noticed no improvement on the items in the freezer and called Sears back and was advised the technician would contact me and possibly come to my home the following day (12/7). I contacted Sears on 12-07 and was advised a technician will come on 12-08 to make another attempt at repair. I was also advised that I could put in a request for cashing in my Service Smart Agreement to get a voucher for $500 off a new fridge, but I explained that the damage was a result of warrantied parts and asked why would I want to spend $2,500 on a comparable new unit when this one should be repaired or replaced at Sears expense. Once again I am needing to take time off work, interrupt my wife's sleep (she works nights) and have lost food in the process. I am disappointed in the way Sears has "handled" this from top to bottom. There are severe inconsistencies on their end at the customers expense. I have 2 young children and a wife and we cannot afford to keep loosing food. I demand Sears make this right, whether that be repair the fridge at no further cost to me and give me a Master Protection Plan or to replace my refrigerator with a comparable model at no further cost to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because 1) A microwave is made to cook food, and it should not be damaged beyond repair if one overcooks food in it. 2) Sears told me that this damage was covered if I purchased an extended warranty, and they sold me the extended warranty with that understanding that I could obtain repair of the damage under the warranty. Then, since they didn't want to repair the damage, they cancelled the extended warranty 3) The Sears manager, [redacted], at the [redacted] store, has been stringing me along claiming he would help me, and has had his associates leaving me phone messages since 10/31/15 that he is working on resolving this for me, but this doesn't seem to be the case given the fact that he has not provided me with any resolution. I have found this Sears store manager to be dishonest. I would like to provide tape recordings of the messages his associates have left on my voicemail promising a resolution to this matter. I would like to receive 50% off a new microwave so that I can replace the one I bought less than a year ago which is still under a Sears warranty.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have had nothing but problems with Sears, the power washer and [redacted] mower docs since purchasing this four years ago it's never worked right. Sears tried on several occasions denying I even had a warranty because of their systems error, which obviously effected the use of the warranty so by the time you guys found it we couldn't use it so the lack of responsibility being taken for wasting months of my warranty is ridiculous. The oil in that machine was from [redacted] mower docs I never touched the oil! Take responsibility for your errors and unprofessional attitude and actions! This is an expensive machine we used less than FIVE times because it NEVER worked correctly. This is not user error.
Sincerely,
[redacted]
February 17, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. [redacted] Chicago, IL 60611 Re: #11095549 – Eric [redacted] Dear Ms. [redacted], We have completed the investigation of Mr. [redacted]’s complaint regarding his dissatisfaction with our...
customer service and non-receipt of a refund for his cancelled sears.com order. It is unfortunate that we failed Mr. [redacted]’s expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we confirmed that separate refund amounts of $250.00, $250.00 and $153.99 were issued to his Visa ending in 2965 on January 24, 2016. Mr. [redacted] may reply to our email if he has any further questions about this issue or his refund. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mr. [redacted]’s comments and the requested resolution has been provided. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Nicki [redacted] Regulatory Complaint Specialist [redacted]
Initial Business Response /* (1000, 5, 2014/12/31) */
[redacted]
[redacted]
We have completed the investigation of [redacted] complaint regarding the door swing...
on her refrigerator.
[redacted] Manager of the Sears in Reading provided the following response:
After receiving and reviewing [redacted] complaint, I contacted her to discuss her concerns. In the end it was decided that we will be sending [redacted] a $75.00 Sears gift card for her inconvenience. The gift card should be received by [redacted] in the next week. Moving forward, if [redacted] has any additional concerns, she can contact me at the store by calling [redacted] Since it is my understanding that [redacted] was satisfied in receiving the aforementioned gift card, we ask that this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
November 11, 2015[redacted]Revdex.com 330 North
Wabash Ave., Ste. #2006Chicago,
IL 60611[redacted]We have completed the
investigation of [redacted]omplaint regarding her online order experience.After researching [redacted]
order,...
we show that she placed an order with a Third Party Marketplace vendor. For
[redacted] records [redacted] email is [redacted] with the
telephone number of [redacted] and address which is located at [redacted] We have a very comprehensive disclaimer
on our website that sets forth the terms and conditions of ordering from our
site which we have included below:Third Party Advertisements and Links to Third Party Sites We
may display advertisements from third parties on the Sears Site, such as banner
advertisements, pop-up texts, and links to third party sites. We are not
responsible for the content of such advertisements or links, or for any
products, services or other materials relating to such advertisements, any
linked site, or any link contained in a linked site. The display of any
advertisement or link does not imply endorsement by us of the advertisement or
linked site or any content therein. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR
INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY
USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS
SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH
ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED
SITE.Returns and CancellationsProducts fulfilled by
third party merchants, such as items sold by Sears Marketplace sellers, are
subject to the third party merchant's individual returns and cancellations
policies. If you are purchasing an item from a third party merchant, please see
the third party merchant's page for details.While Marketplace
retailers have their own promotions, shipping charges, and refund, return and
cancellation policies, Sears will periodically review customer feedback for
each seller to determine whether they meet our standards and will be allowed to
continue to advertise on our website. In [redacted]ase, there were multiple
attempts that were made in contacting [redacted]hoes with no resolution.
Therefore, we have decided to submit a request for a refund of the two pair of
boots. [redacted] may dispose of the boots to her discretion. A refund will be
processed within 3 to 5 business days from today’s date. We can assure that her
concerns have been forwarded to management for review so that future problems of
this nature can be averted. Should [redacted] have any questions regarding the
refund, she may contact me directly via email at [redacted]. In the
interim, we have noted [redacted]oncerns and respectfully ask to have this
matter closed. We appreciate the
opportunity to address this matter.
Please feel free to contact me if you have any further questions or
concerns. Sincerely, [redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 [redacted] We have completed the investigation of [redacted] complaint regarding Sears Home Services. Per [redacted] request, we have added...
her name, address, phone number and email address to our do not promote/contact list. When we add a consumer to our do not promote list, we do ask that the consumer give us 7-10 business days for all platforms to be purged of the consumers contact information. Additionally, we do apologize that our technician arrived to her home later then what was originally scheduled. Since we have added [redacted] to our do not promote list, we ask that this complaint be closed. We apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
November
11, 2015RevDex.com[redacted]330
North Wabash Ave., Ste. 2006Chicago,
IL 60611[redacted]Revdex.com
File No: [redacted]Via:
Revdex.com Website [redacted]We
have received an e-mail from [redacted] Unit Refrigeration, Inc., the third-party
technician named by [redacted], regarding the service they provided. We have
forwarded a copy of this e-mail to the customer for her review. The e-mail states
that [redacted] was given credit for the part, that they exchanged the old
motor for a new warrantied motor and that the customer kept the old motor. We
understand that [redacted] feels that we are misinterpreting this statement.
We have reached out to [redacted] for further clarification and they have not responded.
They did advise that [redacted] still has the part and they would like to
get it so that they can actually turn it into the distributor for credit.
Otherwise, they will be charged for it by the distributor and they in turn
would then charge [redacted]. [redacted]
asked that we assist them with getting her to turn the part over to them.
Unfortunately, there is nothing we can do about that. The
five-year standards parts warranty was through the manufacturer, not though
Sears. If the part was not properly presented it would be understandable that
the warranty would not be honored. This is the responsibility of the technician
completing the exchange. However, from
the documentation we have it appears the warranty was honored. Based
upon the e-mail from the customer, she was without A/C for four days before
they completed their service. While we understand that a lack of A/C in the
Summer can be frustrating and uncomfortable, the customer did choose to seek
out a third-party technician in lieu of allowing Sears Home Improvement
Products (SHIP) to complete the service repair once our part had arrived. [redacted]
had the same ability to warranty the motor through the HVAC manufacturer as we
would have. If they chose not to follow the proper procedure to get credit for
the motor or they did get credit but still chose to charge
or not charge [redacted] for the part, we can only sympathize. There is no
action SHIP is able to take to resolve this matter. Based upon this information
we would advise [redacted] to contact this third-party directly to resolve
this matter.At
this time, we respectfully request that you close your file. On behalf of SHIP
please know that we value [redacted] as a customer and apologize for any frustrations
or inconveniences she may have experienced. If you have any questions or
concerns, please contact me at [redacted] Sincerely,[redacted] cc[redacted]
May 9, 2016 [redacted]Revdex.com 330 North Wabash Ave., Ste. #2006Chicago, IL 60611 [redacted] We have completed the investigation of [redacted] complaint regarding his request for a refund for [redacted]’s...
candies purchased from Kmart. It is unfortunate that we failed [redacted] expectations when he recently requested a refund from Kmart. We value his patronage and can understand his frustration with the events detailed in his complaint. We can assure [redacted] that his concerns have been forwarded to management for review. As a result of this action, [redacted] Manager for Kmart Store [redacted], spoke with [redacted] on April 27, 2016, to apologize for his experience and invite him to return with the items to be refunded. [redacted] informed [redacted] that although he would be out of the store through May 1st, any manger would be aware of the issue and able to assist him with the refund. As of the date of this letter, it appears that [redacted] has not yet returned to our store. As his purchase has already exceeded our stated return period, we ask that [redacted] return within the next 10 business days if he would still like to receive a refund for the candy. Until he returns to our store, we can only reiterate that we truly regret any inconvenience he may have experienced. We respectfully ask to have this matter closed, since we have noted [redacted] comments and an equitable resolution has been proposed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist[redacted]
Initial Business Response /* (1000, 5, 2014/11/26) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
November 26, 2014
[redacted]
[redacted]
...
We have completed the investigation of [redacted] complaint regarding his non-receipt of a refund from an online order he returned to his local Sears.
We would first like to apologize for any inconvenience [redacted] may have experienced with his return. After researching his online order we found that a refund was processed on November 21, 2014. For [redacted]'s records the return sales receipt number is [redacted]. Accordingly, a refund of $83.14 should reflect in his account ending in [redacted] within three to five business days from the refund date. Finally, we found a previous case opened with Sears Blue Ribbon under a different telephone number than indicated on his Revdex.com complaint. Blue Ribbon also provided the refund information and has a reminder set to follow up with [redacted] on December 1, 2014, to ensure his credit posted to his account. In the interim, since a refund has been processed, we respectfully ask to have this matter closed, pending confirmation that he received his credit.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
[redacted]
January 4, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears Purchase Protect. First, we would like to...
apologize to Mr. [redacted] for failing his expectations when he recently attempted to file a claim with Sears Purchase Protect. Upon receiving Mr. [redacted] complaint, we contacted Team Manager [redacted] for assistance. Ms. [redacted] advised that Mr. [redacted] issue was resolved by filing a new claim [redacted] and ensuring that he was able to print a return label. Additionally, Mr. [redacted] accepted an e-gift card as form of payment for his claim and he should receive it within three to four days after his claim is approved. Since it is our understanding that Mr. [redacted] is satisfied with the aforementioned resolution, we ask that this matter be closed. Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Complaint: 10886312
I am rejecting this response because: I do not know what more can I had to this complaint. I only have the facts as I stated to them. Unfortunately Sears Outlet does stand behind their product. I will never purchase anything else that is affiliated with Sears Outlet. I would like to make it clear and noted that I am an dis-satisfied customer and I am just waiting for the ""Class Action Law Suit that I am sure will be forth coming; selling defected appliances. Thank you, Revdex.com for handling my request this far. Mys next step will be the Media.
Sincerely,
Patricia [redacted]
December 21, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
[redacted]
We have completed the investigation of [redacted] complaint regarding his dissatisfaction with the problems he...
encountered with the delivery and installation of his elliptical.
It is unfortunate that we failed [redacted] expectations when he recently scheduled the delivery and installation of his new elliptical. We value [redacted] patronage, but can understand his frustration due to the series of events noted in his complaint. We would like to apologize for the inconvenience and disappointment that [redacted] may have experienced. We want to assure [redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
According to our records, the return was completed on December 7, 2015 and we confirmed that the credit was issued on December 20, 2015. The credit should post to his account within 5 business day. For [redacted] inconvenience and to assist with the interest charges that he incurred due to the delivery delays, we offered him a $50 gift card. [redacted] accepted the offer and he should receive the gift card via email within 3 business days. With that being said, since we have addressed the issues brought forth in [redacted] complaint, we have closed our file.
Again, we apologize to [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]