We spoke to *** *** and
discussed the need for both policies. He acknowledged his understanding
of the issue and asked for a premium refund. The refund was processed
to his credit card on 1/13/
We apologize for the delay in processing the insureds claimWe were requesting additional documentation from the travel supplier to confirm the cancellation penaltyUnfortunately there was difficulty locating the insureds reservationWe have since received confirmation of the cancellation
penalty and completed the claim reviewThe insured was advised of the claim payment on 3/29/
Complaint: ***
I am rejecting this response because:
We DID miss a "prepaid activity." The documentation that I submitted clearly shows the monetary value of the Antarctic Circle crossingTravel Insured's suggestion to the contrary is simply a bad-faith refusal to pay the claimIf necessary, I will pursue legal action
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***My credit card states that Travel Insured has charged my trip insurance twiceBecause they refunded my credit card $off of a second charge of $This is just to confuse all parties involvedBoth Chase and Travel Insured are not communicating with each otherThis is a scam and not legal
The tour
flyer that the insured received clearly states the covered reasons and provides
a web site wherein he could review and obtain a copy of the insurance coverage
We mailed the Confirmation of Benefits and the Certificate of Insurance to his home
address on June 9,
The plan
provides a premium refund if the insured is not completely satisfied with the insurance
and requests the premium refund within days of the plan purchase. He did not request a refund of premium within
that day period
Complaint: ***
I am rejecting this response because:
WHAT YOUR STATING THAT NCL DID WAS NEVER EXPLAINED TO ANYONE DURING THE PROCESSIF THE $WAS A GOOD WILL CREDIT FOR *** ***, IT SHOULD BE REISSUSED TO *** *** IN GOODWILL IF I'M UNABLE TO TRAVEL BECAUSE OF ILLNESS.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:THE CRUISE LINE STATES THAT ONCE THE $VOUCHERS ARE USED THERE ARE THEN LOOKED AT AS CASHTHE $VOUCHER CREDIT CAN'T BE JUST DISMISSED WHEN I DID NOT TRAVELI SHOULD BE REIMBURSED BY MY INSURANCE I PURCHASED OR THEY SHOULD ENCOURAGE THE CRUISE LINE TO REISSUE THE VOUCHER
Sincerely,
*** ***
The airlines canceling and/or changing a flight prior to the insured’s scheduled departure date is not a covered reason under the plan and therefore, benefits are not payableThe insured’s plan has a fourteen day look provision that gives her the right to cancel her plan and get a full refund of premium if a written request is given to us within days from the effective date of insurance. Since she did not request a cancellation within days from 10/16/15, the effective date of insurance, she is not entitled to a premium refund
Travel Insured International categorically (TII) denies any liability for the amount in dispute ($270), or any other amount. Our customer authorized her travel agent to apply for and charge the premium for the referenced travel policy to her Visa card and the premium for $was
charged to her card and received by TII on 11/17/16. To the best of our knowledge and belief we have not received any other monies in connection with the referenced policy. The customer filed a claim against the policy for $1,and we paid that amount on 03/03/2017. The premium for the policy is non-refundable
Travel Insured International (TII), is the claims administrator for the travel plan that includes short-term travel insurance benefits underwritten by *** *** *** *** ***, and we appreciate the opportunity to address the insureds concernsOur records indicate that the insured
purchased their travel arrangements and obtained their travel protection plan, the *** *** *** directly from a *** travel agency/tour operator, *** *** In their complaint, the insured is requesting reimbursement for the trip purchased because it was cancelled due to the fact that *** *** has apparently ceased all of its operations and they have submitted a claim under the *** *** *** plan for reimbursement. As we will explain in more detail below, a trip cancellation that was caused due to *** *** ceasing its operations is not an eligible covered reason under the plan issued to the insured. The *** *** *** plan provides Trip Cancellation benefits when the trip is cancelled due to a covered reason as defined in the plan. The *** *** *** plan reads, in its applicable part that: COVERAGE ATRIP CANCELLATION “Benefits will be paid, up to the Maximum Benefit Amount shown in the Confirmation of Benefits, to reimburse You for the amount of the Published Penalties and unused non-refundable Prepaid Payments You paid for the Travel Arrangements when You are prevented from taking Your Trip due to … “Bankruptcy or Default of an airline, cruise line, tour operator or other travel provider (other than the Travel Supplier, tour operator, travel agency, organization or firm from whom You purchased Your Travel Arrangements) causing a complete cessation of travel services more than days following Your Effective DateBenefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available.” As noted above, the insured purchased coverage from *** ***. Per the plan language quoted above, a trip cancellation caused by the Bankruptcy or Default of the travel agency or tour operator from whom coverage was purchased is not covered under the plan. Please note that the plan purchased does provide coverage for the reissue fee charged by the airlines as defined in the Trip Cancellation provision which states: “If Your Travel Supplier cancels Your Trip, a benefit will be paid for the reissue fee charged by the airline for the tickets”. However, since the airline tickets were not issued they are unable to be changed and therefore benefits are not payable Based on the foregoing, no benefits for this Trip Cancellation are payable under the plan issued to the insuredWe are sorry for the disappointing situation that has occurred as a result of the actions of *** *** and that the claimant was not satisfied with the outcome of the claim. However, we, as claims administrator, are required to adjudicate all claims in accordance with the terms and conditions of the applicable plan As an accommodation, we are willing to provide the insured with a refund for the travel protection plan purchased in connection with their trip in the amount of $385, which represents the plan cost paidThe refund will be mailed to the insured
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, once I recieve the refundI appreciate your input to the matter, as they had not been accommodating at all without you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did change my trip as a result of the travel advisory and incurred an additional approximately $in charges to do soPlease advise as to how to obtain reimbursement for these charges
Sincerely,
*** ***
We spoke to *** *** and
discussed the need for both policies. He acknowledged his understanding
of the issue and asked for a premium refund. The refund will be processed
to his credit card today
Complaint: ***
I am rejecting this response because: I'm not sure who MrCrockett is I believe this isn't the intended response for my case
Sincerely,
*** ***
Ms*** purchased airline tickets for herself and her German
Shepard for a competitive event in GermanyUnfortunately Ms***’s dog
became ill; therefore, she cancelled the tripThe plan provides trip
cancellation coverage if an insured cancelled due to an illness of themselves
or a traveling companion
The plan defines a
traveling companion as a
person who is sharing travel arrangements with you
A dog does not meet the definition of a traveling companion; therefore,
benefits are not payable
We are not required by law to provide coverage for emotional
support animals
We spoke to *** *** and
discussed the need for both policies. He acknowledged his understanding
of the issue and asked for a premium refund. The refund was processed
to his credit card on 1/13/
We apologize for the delay in processing the insureds claimWe were requesting additional documentation from the travel supplier to confirm the cancellation penaltyUnfortunately there was difficulty locating the insureds reservationWe have since received confirmation of the cancellation
penalty and completed the claim reviewThe insured was advised of the claim payment on 3/29/
Complaint: ***
I am rejecting this response because:
I never received a telephone call from Travel Insured
Sincerely,
*** ***
We have reached out to the insured via telephone to discuss how to submit their claim under the Change Fee benefit
We sent the insured a copy of the cashed and cancelled checkHe replied on 8/22/that he confirms the payment satisfied his claim
Complaint: ***
I am rejecting this response because:
We DID miss a "prepaid activity." The documentation that I submitted clearly shows the monetary value of the Antarctic Circle crossingTravel Insured's suggestion to the contrary is simply a bad-faith refusal to pay the claimIf necessary, I will pursue legal action
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***My credit card states that Travel Insured has charged my trip insurance twiceBecause they refunded my credit card $off of a second charge of $This is just to confuse all parties involvedBoth Chase and Travel Insured are not communicating with each otherThis is a scam and not legal
The tour
flyer that the insured received clearly states the covered reasons and provides
a web site wherein he could review and obtain a copy of the insurance coverage
We mailed the Confirmation of Benefits and the Certificate of Insurance to his home
address on June 9,
The plan
provides a premium refund if the insured is not completely satisfied with the insurance
and requests the premium refund within days of the plan purchase. He did not request a refund of premium within
that day period
Complaint: ***
I am rejecting this response because:
WHAT YOUR STATING THAT NCL DID WAS NEVER EXPLAINED TO ANYONE DURING THE PROCESSIF THE $WAS A GOOD WILL CREDIT FOR *** ***, IT SHOULD BE REISSUSED TO *** *** IN GOODWILL IF I'M UNABLE TO TRAVEL BECAUSE OF ILLNESS.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:THE CRUISE LINE STATES THAT ONCE THE $VOUCHERS ARE USED THERE ARE THEN LOOKED AT AS CASHTHE $VOUCHER CREDIT CAN'T BE JUST DISMISSED WHEN I DID NOT TRAVELI SHOULD BE REIMBURSED BY MY INSURANCE I PURCHASED OR THEY SHOULD ENCOURAGE THE CRUISE LINE TO REISSUE THE VOUCHER
Sincerely,
*** ***
The airlines canceling and/or changing a flight prior to the insured’s scheduled departure date is not a covered reason under the plan and therefore, benefits are not payableThe insured’s plan has a fourteen day look provision that gives her the right to cancel her plan and get a full refund of premium if a written request is given to us within days from the effective date of insurance. Since she did not request a cancellation within days from 10/16/15, the effective date of insurance, she is not entitled to a premium refund
Travel Insured International categorically (TII) denies any liability for the amount in dispute ($270), or any other amount. Our customer authorized her travel agent to apply for and charge the premium for the referenced travel policy to her Visa card and the premium for $was
charged to her card and received by TII on 11/17/16. To the best of our knowledge and belief we have not received any other monies in connection with the referenced policy. The customer filed a claim against the policy for $1,and we paid that amount on 03/03/2017. The premium for the policy is non-refundable
Travel Insured International (TII), is the claims administrator for the travel plan that includes short-term travel insurance benefits underwritten by *** *** *** *** ***, and we appreciate the opportunity to address the insureds concernsOur records indicate that the insured
purchased their travel arrangements and obtained their travel protection plan, the *** *** *** directly from a *** travel agency/tour operator, *** *** In their complaint, the insured is requesting reimbursement for the trip purchased because it was cancelled due to the fact that *** *** has apparently ceased all of its operations and they have submitted a claim under the *** *** *** plan for reimbursement. As we will explain in more detail below, a trip cancellation that was caused due to *** *** ceasing its operations is not an eligible covered reason under the plan issued to the insured. The *** *** *** plan provides Trip Cancellation benefits when the trip is cancelled due to a covered reason as defined in the plan. The *** *** *** plan reads, in its applicable part that: COVERAGE ATRIP CANCELLATION “Benefits will be paid, up to the Maximum Benefit Amount shown in the Confirmation of Benefits, to reimburse You for the amount of the Published Penalties and unused non-refundable Prepaid Payments You paid for the Travel Arrangements when You are prevented from taking Your Trip due to … “Bankruptcy or Default of an airline, cruise line, tour operator or other travel provider (other than the Travel Supplier, tour operator, travel agency, organization or firm from whom You purchased Your Travel Arrangements) causing a complete cessation of travel services more than days following Your Effective DateBenefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available.” As noted above, the insured purchased coverage from *** ***. Per the plan language quoted above, a trip cancellation caused by the Bankruptcy or Default of the travel agency or tour operator from whom coverage was purchased is not covered under the plan. Please note that the plan purchased does provide coverage for the reissue fee charged by the airlines as defined in the Trip Cancellation provision which states: “If Your Travel Supplier cancels Your Trip, a benefit will be paid for the reissue fee charged by the airline for the tickets”. However, since the airline tickets were not issued they are unable to be changed and therefore benefits are not payable Based on the foregoing, no benefits for this Trip Cancellation are payable under the plan issued to the insuredWe are sorry for the disappointing situation that has occurred as a result of the actions of *** *** and that the claimant was not satisfied with the outcome of the claim. However, we, as claims administrator, are required to adjudicate all claims in accordance with the terms and conditions of the applicable plan As an accommodation, we are willing to provide the insured with a refund for the travel protection plan purchased in connection with their trip in the amount of $385, which represents the plan cost paidThe refund will be mailed to the insured
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, once I recieve the refundI appreciate your input to the matter, as they had not been accommodating at all without you
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did change my trip as a result of the travel advisory and incurred an additional approximately $in charges to do soPlease advise as to how to obtain reimbursement for these charges
Sincerely,
*** ***
We spoke to *** *** and
discussed the need for both policies. He acknowledged his understanding
of the issue and asked for a premium refund. The refund will be processed
to his credit card today
Complaint: ***
I am rejecting this response because: I'm not sure who MrCrockett is I believe this isn't the intended response for my case
Sincerely,
*** ***
Ms*** purchased airline tickets for herself and her German
Shepard for a competitive event in GermanyUnfortunately Ms***’s dog
became ill; therefore, she cancelled the tripThe plan provides trip
cancellation coverage if an insured cancelled due to an illness of themselves
or a traveling companion
The plan defines a
traveling companion as a
person who is sharing travel arrangements with you
A dog does not meet the definition of a traveling companion; therefore,
benefits are not payable
We are not required by law to provide coverage for emotional
support animals