I sincerely apologize for your recent experience with LiftMaster Technical Support I see in your past interaction with us, you requested assistance with an ELTelephone Entry System, and we were able to assist you with this without issueThe ELunits involve mostly programming, some light troubleshooting and low voltage propertiesTroubleshooting your Elite Miracle One Gate operator, however, can potentially cause serious harm, or in some cases death, if handled improperlyWe at LiftMaster do not take this lightly which is why we only troubleshoot a gate operator with an authorized gate technician The symptoms you described were unfortunately not enough to diagnose why your gate operator would not open or close fully on a consistent basisIf you are still experiencing an issue, we would recommend contacting an Authorized local LiftMaster technician for further assistance
I sincerely apologize again but because the vehicle was knowingly not pulled completely into the garage, and was knowingly not breaking the safety sensor beam which would have reversed the door, we still would not be able to authorize payment for damages for these reasonsIf you should have further questions, definitely let me know
Complaint: [redacted] I am rejecting this response because: I was not advised by the garage door service repair, which is our agent and listed on your website, that he could replace the circuit board to fix the garage door opener He told me that your technical service people told him the circuit board was broken and that the entire unit had to be replaced.I had no access to the conversation between the service repair and your technical service and merely relied on the information that your service repair authorized dealer told me.On August 2nd, I telephone various time, hung up and redialed, not onceA repair service needs to pick up their calls, you cannot expect people to call and receive no response, write emails and be told that they will get a response within hours and then not respond because "you were busy." Your email telling me that you would respond within hours is a tactic contract with me the customer You did not respond with an answer to my problem for three days You are in default of your contractual obligation to your customer.Again, part or all of this repair needs to be reimbursed to me I will continue to file complaints until Chamberlain accepts their responsibility in this affair Sincerely, Marylouise [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] Contact Email: [redacted] @chamberlain.com I apologize that your light covers are no longer intactThe warranty on your unit had a year warranty that covered the light covers, and a lifetime motor warranty The light lens' are no longer under warranty unfortunatelyWe could not register this as a product defect because the light covers are years old, they did not break within a time period that would be considered a defect in the product, and have merely succumb to wear and tearThe garage door opener is installed in a garage where the hot and cold, dry air and humidity can affect itAfter so long, the lens' [redacted] eventually be affected and [redacted] need replacingWe do carry the lens' for $each, part number 108d79, not the $that you were quotedI apologize for the incorrect informationIf you decide to order the light lens', please feel free to give us a call Sincerely, [redacted] Quality Assurance Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business has not addressed the quality issue with their product, regardless of warrantyAdditionally business has not addressed the issue with lack of customer service If business wants to provide discounted pricing and free shipping I [redacted] consider request closure (business did not include price for shipping, so I assume it to be free vs$shipping per item when I spoke with them on phone) Reject response, Business has not responded appropriately to compliant (ignored complaint details) Final Business Response / [redacted] (4000, 10, 2015/07/30) */ Please submit the pictures to me at [redacted] @chamberlain.comI would be able to discount the freight, but am unable to discount the cost of the replacement covers, I apologizeWe [redacted] use the feedback you have given us regarding the light covers when manufacturing our new units' light coversWe have already altered the light covers on our newer style units, striving to make our products better and better, and its feedback like yours that helps us do thatPlease let me know if you have any questions Sincerely, [redacted] Quality Assurance Lead
Complaint: [redacted] I am rejecting this response because: I have the original remotes for testing at your convienceAs previously stated I'm not saying the sensors are badIt is the design of the remote controlEven the Sears service technician said they were designed badly and replaced the remotes Sincerely, [redacted]
I am very sorry to hear that the garage door caused damage to your vehicle and that it seems it is no longer reversing as it shouldI would very much like to work with you to get this issue resolvedI will be contacting you privately so that we may go over the possible solutionsSincerely, [redacted] Quality Assurance Lead Chamberlain Technical Support
Complaint: [redacted] I am rejecting this response because:There was no resolution yet offeredJust "getting back to me soon", which I've heard for a year Sincerely, Lawrence ***
Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Contact Name and Title: ***; Quality Assurance Contact Email: [redacted] @chamberlain.com Dear ***, I have reviewed your case and I am very sorry that your garage door opener is not working properlyYou had originally contacted us on May 26th because your door opener has not responded to your remote since you purchased it back in We determined the logic board on the garage door opener was the issueThe garage door opener was well out of warranty, but we still sent you a free replacement logic board over $value as a courtesy After replacing the logic board, you contacted us for assistance in connecting the safety sensor wires to the new logic boardWe determined that safety sensors were incorrectly connected to the new board and proceeded to help you correct this issueAfter re-connecting the sensors correctly, we determined that there may be a short in the wiring to your sensors since the door would not closeWe sent you free replacement safety sensors as a courtesy despite the unit being out of warranty As stated in our warranty policy, located in your installation manual that cam e with the unit, labor charges for a technician repairing or replacing a unit is not covered for Chamberlain yourself openersIf you decide to hire a technician to resolve your issue, that would be a cost incurred by you I apologize again that your opener is not working properlyI encourage you to please contact us if you need any further assistance as we want very much to continue working with you until we can get your unit working as it should Sincerely, [redacted] Quality Assurance Lead Chamberlain Technical Support
I apologize for not being able to reimburse you for part or all of the $charge you incurred The warranty states if, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call 1- [redacted] , toll free, before dismantling this productDefective parts will be repaired or replaced with new or factory-rebuilt parts at Seller's sole optionYou are responsible for any costs incurred in removing and/or reinstalling the product or any componentThe warranty goes on to say that labor charges for reinstalling a repaired or replaced unit is not coveredWe understand that you used an Authorized Technician that was listed on our website, however we do not own the business and have no control over how they conduct their businessI apologize if they advised the entire unit would need to be replacedAs I advised before, we did not advise them to do this and twice advised that only the logic board needed to be replacedI understand that you did not have a way to secure your door because the unit was not workingThis is why we do not recommend using the garage door opener as the sole way of securing a garage doorThe garage door opener's main purpose is to do the lifting of the door so you do not have to, the PosiLock feature is an added featureIf the unit is ever out of service, there should always be another way to secure the door, such as a key lock featureI apologize again for not being able to reimburse you for the charges you incurredIf you have any further questions, I am always happy to answer them
Complaint: [redacted] I am rejecting this response because:The companies product is double the price of quieter competitive machines that come with more options such as two remotes I thought the the company would step up since they don't advertise that older vehicles are incompatible with their productI have two garage door openers I need replaced but I went ahead and purchased the Ryobi quiet drivesConsumers should not purchase the lift master nor from ChamberlainThey got their money and it appears they are happy Sincerely, [redacted] ***
Hello John, I have looked into your case and have reviewed all contact you have had with usI was able to see the pictures that you have sent us as well, showing the top lid of the garage door opener bent from when the trolley ran into the rail's stop bolt, becoming jammedI do see that your garage door opener, HD420EV, does have a two year warranty and you stated you have had the unit for about two years You stated that we did not honor our two year warranty in regards to the travel module and that we suggested replacing the system for a whole new oneWhile it may have been a travel module issue to start, in this case, it's now something a bit largerNow the unit is bent and we do not recommend keeping the unit in the state that it is in, it could cause damage to other components further on down the road, or worse, safety issuesThis is why we suggested replacing the whole unit I see the agent that you spoke with stated she could not honor the warranty, her reasoning being that the unit was installed using old parts from the previous garage door openerI know that you did not install the unit, but the reason this raises concern is because there is no way to tell what kind of shape those old parts are in and again, this can raise safety concerns or cause unforeseen damage What I would like to do however is send you a whole new unit, this will include a new rail, new safety sensors, wiring, wall control, etcYou will want to remove all preexisting pieces and install everything that comes with the new unitAs had said, you did not install the previous unit, so you would not be aware that we do not recommend using the old parts for a new garage door opener I will be contacting you privately to set up the order for the new unit Regards, Randi Quality Assurance Lead
I sincerely apologize that the website has given you incorrect information regarding your need for a HomeLink BridgeYou are correct that the Bridge.Chamberlain.com website does state that your [redacted] will not need a Bridge, when it fact it doesWe are working on getting this corrected I have looked back at your contact with us and I see that while the website has given incorrect information regarding the Lexus, you also have a [redacted] Commander, which according to the website states that you will need a HomeLink Bridge for the HomeLink in the [redacted] to workBecause of the way the HomeLink Bridge works, you do not need a HomeLink Bridge for each vehicle, only one per home is required, no matter how many vehicles you haveSince your [redacted] would need one, there is no need to purchase one for the Lexus as wellI also see that back in you had already purchased a HomeLink Repeater, and if you still own this, there is no need to purchase another one Please let me know if you have any questions or concerns, we are always happy to help as much as we canSincerely, [redacted] Quality Assurance Lead
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Contact Name and Title: [redacted] - Quality I apologize for the confusionThe Windows phone is supported, it is only the app that is not available on the Windows or Blackberry phonesWe still have the mobile website that can be used Sincerely, [redacted] Quality Assurance Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is why I submitted the request I only wanted the app not the web interface, I was told originally I would be supported in the app now being told noPlease either get the app for windows phone or send me a refund for the myq hardware Final Business Response / [redacted] (4000, 9, 2015/08/31) */ I apologize, an app interface that will work with a Windows phone is not something that I am able to make available for you, it is something that would need to be developed by programmersIf you purchased the system directly from us here at Chamberlain, we can have you return the system and we can refund youDo you have your original order number? Final Consumer Response / [redacted] (4200, 11, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why can you not develop the app? You did for android and apple, why not windows phone, this was bought at Costco and the unit has been installed so I cannot return it, I could have saved $if I would have known you do not support windows phones with an app Why not develop the app for windows phone, it is not a lot of work as I have built apps before
Complaint: 11121079I am rejecting this response because the lights do not work as designed by the manufacturerThis has been validated and confirmed in person by Jaeger's lead installation technician numerous times.I have to now bypass the liftmaster lights and pay an electrician to install my own set of motion sensors to ensure the lights stay on in my garage when the door opens and while people walk within the garage.This is a safety issueSincerely, Jon ***
Our apologies for the issues you are experiencing with your unitI see that you have spoken to one of our Quality Assurance Agents, David, and you have determined together that the issue seems to be that your door is a little heavy, which causes the belt to slack, and David has recommended having the door serviced by a garage door technicianWe will keep in touch until you have the door serviced so that we can make sure that fixes the issue for youIf it does not, we will happily continue to assist until we find a solution
Revdex.com:Just to make clear, and with repeating part of my original complaint, the technician present is NOT Chamberlain products certifiedBut he is a skilled technician with more than two decades of experience.The dealers that you claim carry your products, are not trained on your productsWhen you call them, most of them pretend they know just to come out and charge you a fortune, or they claim hesitant to perform the work because they say they are not familiar with the model (really?)Others, want to force you to buy a different company productThey all want to come out to talk to you so they charge you, or they hang up.Last time I had one of them work here, he replaced the keypad board for dollars totaldollars of that was labor! He visited me after the job was done and he requested an additional dollars to 'just check if everything was working' and without preparing me of that unnecessary visit cost!!! He didn't even go near to keypad to check anythingI guess the original dollars an hour fee was not enough for him and drove back to get moreSince then, I replaced the board one more time with the help of my technician in just minutes and without even looking at a technical diagramThat cost me dollars in labor!This last time I called you, we determined WITHOUT anyone's advice, that the cause of the intermittent gate failure was due to the batteries being over years oldWe bought two, 70% lower than retail and replaced them without looking at instructions in minutesNow tell me if anyone who reads this would ever call any of your dealers who all they want is to rip you off I am glad this happen so that I consider a new garage opener from a company who provides support and does not direct you to clueless dealers who rip you off by either charging outrageous fees or forcing you to buy their preferred products I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, just because they offered to help over the phoneBut I am not sure if they realize that my technician is not Chamberlain certified Sincerely, Georgios [redacted]
Complaint: [redacted] I am rejecting this response because:Basically am starting all over again with someone new.Winter is coming and I need a functioning garage door.I have advised chamberlain of my intention to replace complete unit.I am still displeased at this but have decided I have spent enough time on this matter.I hope this can still be documented. Sincerely, [redacted]
I sincerely apologize for our delay regarding the damage claim you filed with usI have reviewed your information, including all photos and correspondence with our Chamberlain team and will ensure that we work in a timely manner to resolve your issueI have already reached out to you privately as of 10/6/and we are currently on a path to resolutionI have insured that we take appropriate steps going forward to prevent this from happening in the futureThank you again for working with us, it is greatly appreciated Sincerely, ***
I apologize that the work lights are not functioning to your satisfactionWe have refunded your cost for these as well as the installation costI apologize that there is nothing more we can do unfortunatelyDefinitely let us know if you have any further questionsSincerely, RandiQuality Assurance Lead
I sincerely apologize for the delayChamberlain is a HomeKit partnerWe are reviewing our product plans for HomeKit integrationSelect Chamberlain MyQ-enabled products will support HomeKitThis includes specific Chamberlain garage door openers with Smartphone Control and a HomeKit version of Chamberlain MyQ GarageOnce we have more information available, we will let you know
I sincerely apologize for your recent experience with LiftMaster Technical Support I see in your past interaction with us, you requested assistance with an ELTelephone Entry System, and we were able to assist you with this without issueThe ELunits involve mostly programming, some light troubleshooting and low voltage propertiesTroubleshooting your Elite Miracle One Gate operator, however, can potentially cause serious harm, or in some cases death, if handled improperlyWe at LiftMaster do not take this lightly which is why we only troubleshoot a gate operator with an authorized gate technician The symptoms you described were unfortunately not enough to diagnose why your gate operator would not open or close fully on a consistent basisIf you are still experiencing an issue, we would recommend contacting an Authorized local LiftMaster technician for further assistance
I sincerely apologize again but because the vehicle was knowingly not pulled completely into the garage, and was knowingly not breaking the safety sensor beam which would have reversed the door, we still would not be able to authorize payment for damages for these reasonsIf you should have further questions, definitely let me know
Complaint: [redacted] I am rejecting this response because: I was not advised by the garage door service repair, which is our agent and listed on your website, that he could replace the circuit board to fix the garage door opener He told me that your technical service people told him the circuit board was broken and that the entire unit had to be replaced.I had no access to the conversation between the service repair and your technical service and merely relied on the information that your service repair authorized dealer told me.On August 2nd, I telephone various time, hung up and redialed, not onceA repair service needs to pick up their calls, you cannot expect people to call and receive no response, write emails and be told that they will get a response within hours and then not respond because "you were busy." Your email telling me that you would respond within hours is a tactic contract with me the customer You did not respond with an answer to my problem for three days You are in default of your contractual obligation to your customer.Again, part or all of this repair needs to be reimbursed to me I will continue to file complaints until Chamberlain accepts their responsibility in this affair Sincerely, Marylouise [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] Contact Email: [redacted] @chamberlain.com I apologize that your light covers are no longer intactThe warranty on your unit had a year warranty that covered the light covers, and a lifetime motor warranty The light lens' are no longer under warranty unfortunatelyWe could not register this as a product defect because the light covers are years old, they did not break within a time period that would be considered a defect in the product, and have merely succumb to wear and tearThe garage door opener is installed in a garage where the hot and cold, dry air and humidity can affect itAfter so long, the lens' [redacted] eventually be affected and [redacted] need replacingWe do carry the lens' for $each, part number 108d79, not the $that you were quotedI apologize for the incorrect informationIf you decide to order the light lens', please feel free to give us a call Sincerely, [redacted] Quality Assurance Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business has not addressed the quality issue with their product, regardless of warrantyAdditionally business has not addressed the issue with lack of customer service If business wants to provide discounted pricing and free shipping I [redacted] consider request closure (business did not include price for shipping, so I assume it to be free vs$shipping per item when I spoke with them on phone) Reject response, Business has not responded appropriately to compliant (ignored complaint details) Final Business Response / [redacted] (4000, 10, 2015/07/30) */ Please submit the pictures to me at [redacted] @chamberlain.comI would be able to discount the freight, but am unable to discount the cost of the replacement covers, I apologizeWe [redacted] use the feedback you have given us regarding the light covers when manufacturing our new units' light coversWe have already altered the light covers on our newer style units, striving to make our products better and better, and its feedback like yours that helps us do thatPlease let me know if you have any questions Sincerely, [redacted] Quality Assurance Lead
Complaint: [redacted] I am rejecting this response because: I have the original remotes for testing at your convienceAs previously stated I'm not saying the sensors are badIt is the design of the remote controlEven the Sears service technician said they were designed badly and replaced the remotes Sincerely, [redacted]
I am very sorry to hear that the garage door caused damage to your vehicle and that it seems it is no longer reversing as it shouldI would very much like to work with you to get this issue resolvedI will be contacting you privately so that we may go over the possible solutionsSincerely, [redacted] Quality Assurance Lead Chamberlain Technical Support
Complaint: [redacted] I am rejecting this response because:There was no resolution yet offeredJust "getting back to me soon", which I've heard for a year Sincerely, Lawrence ***
Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Contact Name and Title: ***; Quality Assurance Contact Email: [redacted] @chamberlain.com Dear ***, I have reviewed your case and I am very sorry that your garage door opener is not working properlyYou had originally contacted us on May 26th because your door opener has not responded to your remote since you purchased it back in We determined the logic board on the garage door opener was the issueThe garage door opener was well out of warranty, but we still sent you a free replacement logic board over $value as a courtesy After replacing the logic board, you contacted us for assistance in connecting the safety sensor wires to the new logic boardWe determined that safety sensors were incorrectly connected to the new board and proceeded to help you correct this issueAfter re-connecting the sensors correctly, we determined that there may be a short in the wiring to your sensors since the door would not closeWe sent you free replacement safety sensors as a courtesy despite the unit being out of warranty As stated in our warranty policy, located in your installation manual that cam e with the unit, labor charges for a technician repairing or replacing a unit is not covered for Chamberlain yourself openersIf you decide to hire a technician to resolve your issue, that would be a cost incurred by you I apologize again that your opener is not working properlyI encourage you to please contact us if you need any further assistance as we want very much to continue working with you until we can get your unit working as it should Sincerely, [redacted] Quality Assurance Lead Chamberlain Technical Support
I apologize for not being able to reimburse you for part or all of the $charge you incurred The warranty states if, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, call 1- [redacted] , toll free, before dismantling this productDefective parts will be repaired or replaced with new or factory-rebuilt parts at Seller's sole optionYou are responsible for any costs incurred in removing and/or reinstalling the product or any componentThe warranty goes on to say that labor charges for reinstalling a repaired or replaced unit is not coveredWe understand that you used an Authorized Technician that was listed on our website, however we do not own the business and have no control over how they conduct their businessI apologize if they advised the entire unit would need to be replacedAs I advised before, we did not advise them to do this and twice advised that only the logic board needed to be replacedI understand that you did not have a way to secure your door because the unit was not workingThis is why we do not recommend using the garage door opener as the sole way of securing a garage doorThe garage door opener's main purpose is to do the lifting of the door so you do not have to, the PosiLock feature is an added featureIf the unit is ever out of service, there should always be another way to secure the door, such as a key lock featureI apologize again for not being able to reimburse you for the charges you incurredIf you have any further questions, I am always happy to answer them
Complaint: [redacted] I am rejecting this response because:The companies product is double the price of quieter competitive machines that come with more options such as two remotes I thought the the company would step up since they don't advertise that older vehicles are incompatible with their productI have two garage door openers I need replaced but I went ahead and purchased the Ryobi quiet drivesConsumers should not purchase the lift master nor from ChamberlainThey got their money and it appears they are happy Sincerely, [redacted] ***
Hello John, I have looked into your case and have reviewed all contact you have had with usI was able to see the pictures that you have sent us as well, showing the top lid of the garage door opener bent from when the trolley ran into the rail's stop bolt, becoming jammedI do see that your garage door opener, HD420EV, does have a two year warranty and you stated you have had the unit for about two years You stated that we did not honor our two year warranty in regards to the travel module and that we suggested replacing the system for a whole new oneWhile it may have been a travel module issue to start, in this case, it's now something a bit largerNow the unit is bent and we do not recommend keeping the unit in the state that it is in, it could cause damage to other components further on down the road, or worse, safety issuesThis is why we suggested replacing the whole unit I see the agent that you spoke with stated she could not honor the warranty, her reasoning being that the unit was installed using old parts from the previous garage door openerI know that you did not install the unit, but the reason this raises concern is because there is no way to tell what kind of shape those old parts are in and again, this can raise safety concerns or cause unforeseen damage What I would like to do however is send you a whole new unit, this will include a new rail, new safety sensors, wiring, wall control, etcYou will want to remove all preexisting pieces and install everything that comes with the new unitAs had said, you did not install the previous unit, so you would not be aware that we do not recommend using the old parts for a new garage door opener I will be contacting you privately to set up the order for the new unit Regards, Randi Quality Assurance Lead
I sincerely apologize that the website has given you incorrect information regarding your need for a HomeLink BridgeYou are correct that the Bridge.Chamberlain.com website does state that your [redacted] will not need a Bridge, when it fact it doesWe are working on getting this corrected I have looked back at your contact with us and I see that while the website has given incorrect information regarding the Lexus, you also have a [redacted] Commander, which according to the website states that you will need a HomeLink Bridge for the HomeLink in the [redacted] to workBecause of the way the HomeLink Bridge works, you do not need a HomeLink Bridge for each vehicle, only one per home is required, no matter how many vehicles you haveSince your [redacted] would need one, there is no need to purchase one for the Lexus as wellI also see that back in you had already purchased a HomeLink Repeater, and if you still own this, there is no need to purchase another one Please let me know if you have any questions or concerns, we are always happy to help as much as we canSincerely, [redacted] Quality Assurance Lead
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Contact Name and Title: [redacted] - Quality I apologize for the confusionThe Windows phone is supported, it is only the app that is not available on the Windows or Blackberry phonesWe still have the mobile website that can be used Sincerely, [redacted] Quality Assurance Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is why I submitted the request I only wanted the app not the web interface, I was told originally I would be supported in the app now being told noPlease either get the app for windows phone or send me a refund for the myq hardware Final Business Response / [redacted] (4000, 9, 2015/08/31) */ I apologize, an app interface that will work with a Windows phone is not something that I am able to make available for you, it is something that would need to be developed by programmersIf you purchased the system directly from us here at Chamberlain, we can have you return the system and we can refund youDo you have your original order number? Final Consumer Response / [redacted] (4200, 11, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why can you not develop the app? You did for android and apple, why not windows phone, this was bought at Costco and the unit has been installed so I cannot return it, I could have saved $if I would have known you do not support windows phones with an app Why not develop the app for windows phone, it is not a lot of work as I have built apps before
Complaint: 11121079I am rejecting this response because the lights do not work as designed by the manufacturerThis has been validated and confirmed in person by Jaeger's lead installation technician numerous times.I have to now bypass the liftmaster lights and pay an electrician to install my own set of motion sensors to ensure the lights stay on in my garage when the door opens and while people walk within the garage.This is a safety issueSincerely, Jon ***
Our apologies for the issues you are experiencing with your unitI see that you have spoken to one of our Quality Assurance Agents, David, and you have determined together that the issue seems to be that your door is a little heavy, which causes the belt to slack, and David has recommended having the door serviced by a garage door technicianWe will keep in touch until you have the door serviced so that we can make sure that fixes the issue for youIf it does not, we will happily continue to assist until we find a solution
Revdex.com:Just to make clear, and with repeating part of my original complaint, the technician present is NOT Chamberlain products certifiedBut he is a skilled technician with more than two decades of experience.The dealers that you claim carry your products, are not trained on your productsWhen you call them, most of them pretend they know just to come out and charge you a fortune, or they claim hesitant to perform the work because they say they are not familiar with the model (really?)Others, want to force you to buy a different company productThey all want to come out to talk to you so they charge you, or they hang up.Last time I had one of them work here, he replaced the keypad board for dollars totaldollars of that was labor! He visited me after the job was done and he requested an additional dollars to 'just check if everything was working' and without preparing me of that unnecessary visit cost!!! He didn't even go near to keypad to check anythingI guess the original dollars an hour fee was not enough for him and drove back to get moreSince then, I replaced the board one more time with the help of my technician in just minutes and without even looking at a technical diagramThat cost me dollars in labor!This last time I called you, we determined WITHOUT anyone's advice, that the cause of the intermittent gate failure was due to the batteries being over years oldWe bought two, 70% lower than retail and replaced them without looking at instructions in minutesNow tell me if anyone who reads this would ever call any of your dealers who all they want is to rip you off I am glad this happen so that I consider a new garage opener from a company who provides support and does not direct you to clueless dealers who rip you off by either charging outrageous fees or forcing you to buy their preferred products I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, just because they offered to help over the phoneBut I am not sure if they realize that my technician is not Chamberlain certified Sincerely, Georgios [redacted]
Complaint: [redacted] I am rejecting this response because:Basically am starting all over again with someone new.Winter is coming and I need a functioning garage door.I have advised chamberlain of my intention to replace complete unit.I am still displeased at this but have decided I have spent enough time on this matter.I hope this can still be documented. Sincerely, [redacted]
I sincerely apologize for our delay regarding the damage claim you filed with usI have reviewed your information, including all photos and correspondence with our Chamberlain team and will ensure that we work in a timely manner to resolve your issueI have already reached out to you privately as of 10/6/and we are currently on a path to resolutionI have insured that we take appropriate steps going forward to prevent this from happening in the futureThank you again for working with us, it is greatly appreciated Sincerely, ***
I apologize that the work lights are not functioning to your satisfactionWe have refunded your cost for these as well as the installation costI apologize that there is nothing more we can do unfortunatelyDefinitely let us know if you have any further questionsSincerely, RandiQuality Assurance Lead
I sincerely apologize for the delayChamberlain is a HomeKit partnerWe are reviewing our product plans for HomeKit integrationSelect Chamberlain MyQ-enabled products will support HomeKitThis includes specific Chamberlain garage door openers with Smartphone Control and a HomeKit version of Chamberlain MyQ GarageOnce we have more information available, we will let you know