The Chic Find Boutique

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not state that he service I received was terribleI stated that I did not receive a response on how to move forward with the return because I never received any return labelsI would like to return the item for a full refund because the first issue, which was not addressed in the previous response was that the item I received was not the item I orderedThe colors were not the sameIn addition, it was too smallI've attached a copy of what I order and a copy of what I receivedThe Navy Blue to no where to be found on the dress I receivedI have been communicating this for over a month and it has not been resolvedI do not understand what the issue is when correcting this type of mistakeI would like a refund and a label to return the unwanted item Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the resolution as there was no resolutionI did not state that I loved my skirt, I stated that it was a nice skirt, because I didn't want to be rudeBut, after dealing with this "company" I realized that rudeness is their policy.I DID NOT receive an RMACan you please let me know which email you sent it to? As far as I know, the only email address I supplied to Chic Find is the one they've been emailing me on to rudely reply to my questions and then to also ignore my questions Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the RMA at the email address mentioned in their responseI check this email dailyAnd, I've used this email to converse with them and to place the orderI have also requested another RMA be sent so that I can return the itemsPLEASE SEND THE RMA ASAP AND I WILL RETURN THE out of items I've received in my order, I'm still waiting on item number The order was placed on the 2nd and I still haven't received all items Regards, [redacted]

We have been in touch with PayPal in regards to this matter because this customer is now trying to return items she has worn This will be our last response to this matter Our items are as pictured and swimwear understandably is not returnable, especially worn swimwear

HI [redacted] - I'm sorry to hear your item did not fitWe do show according to the USPS tracking your item arrived days after the date of ordering your item We do accept returns however you tried to initiate a return outside of our returns policy window so we could not help you Here is a link to our shipping and returns policy for you https://www.thechicfind.com/pages/shipping-returns - We also list size measurements on the website as we understand shopping online is a little trickier with sizes so this helps our customers get a better idea of the size they would need Thank You!

Hi thereI am sorry to hear that the dress didn't fit you as expectedWe try our best to display accurate sizing descriptions and notes but you are always welcome to email or chat us for personalized fitting assistanceOur Return Policy is outlined very clearly on our website and has to be agreed to before check out, so I am surprised to hear that you would say our service is terrible because our team directed you to the return instructions outlined on our siteI apologize that you had such a hard time understanding our return policy, please let us know if there is something about the wording that is unclear or needs further clarification:

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted]

Thank you for placing your order with The Chic Find!This email is to confirm your recent order.Date 09/02/2017Shipping address [redacted] ***United StatesBilling... address [redacted] ***United States 1x Remember When Top - XLarge / Black for $29.99 each 1x Basically Beautiful Cardigan - XLarge / striped for $34.99 each Discounts : $-5.00 USDSubtotal : $59.98 USDShipping : $4.99 USDTotal : $64.97 USDTrack the status of your order*Note: Items leave our facility in 3-5 business days and say to give the USPS 10 days or so for delivery. Shipments going out of the USA do take longer to arrive. You can login at any time and view your order status here if you created an account at checkout: [redacted]

Hello! If your items arrived on 8/17 (3 days after your order) and you did not reach out end until the end of the month over 2 weeks after ordering your ticket would have closed and been ineligible for return. Our shipping and returns page is listed on our website and our terms are clear... that we ask all customers to reach out within 6 days of receipt of the item to let us know of any issues or if you would like to return or exchange. If you would have reached out sooner we could have helped you however this information is listed on our website and on the check out page.

Hello *** According to our records there was an RMA issued and that was sent to you on 8/02/at 2:PM EST We give all customers days to mail items bck once an RMA was issued We do feel days is ample time as first class mail takes only days to arrive to us therefore our customers do not have to rush to mail their items This item was not returned to us If you have a tracking number showing the item was returned that would be great

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.RMA was never received and business made attempts to block communicationsI check all emails boxes (spam and junk included) and RMA email was never once receivedI provided business with tracking number but again was told RMA was sentI'll I ask is if RMA email was actually sent, to send me a copy so I may see itTracking number is *** and email is ***Or perhaps you could provide the Revdex.com with a copy of the email that has RMA, which you said you sent.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not a size discrepancyThe quality of the product that was shipped to me and returned was not the same quality as what was advertised onyour siteIt was such poor quality, it was laughableWhat you advertised was misleading to purchasersYou have continued to focus on the size, which has become insulting and degradingMy complaint is regarding the material and quality of the product which was sent. What is is displayed on your site is sheer, yet what was sent was opaqueHow can I simplify this further for you? Check with your manufacturers regarding the quality of the items they are shipping versus what it advertised on your site
Regards,
*** ***

The RMA ticket information was sent to the email address *** on 2/12/at 1:PM EST. We have been more than happy to help this customer with all of her needs. She has the information to return the items. The USPS tracking also shows all of her items have been delivered. Im sorry she is unhappy with the returns policy

The RMA ticket information was sent to the email address *** on 2/12/at 1:PM EST. We have been more than happy to help this customer with all of her needs. She has the information to return the items. Im sorry she is unhappy with the returns policy

Hello! Our shipping and returns policy is clearly listed on our website
http://www.thechicfind.com/pages/shipping-returnsWe also have a page showing our customers wearing their items they purchased from us in our store listed here as our items are clearly the same ones listed on our website https://www.thechicfind.com/pages/the-chic-find-reviews If you were trying to return outside the return period then we would not be able to proceed with opening a returnIf you did reach out during that time period our returns team would have sent you a return ticket to return Thank You!

Hi [redacted], Im sorry to hear your swim suits did not fit you. Based on the measurements you gave to our customer service team after you received your items it is clear that a different size needed to be ordered.  Our website is very user friendly and states the measurements of each item...

we carry since different brands do run differently in sizing.  We do not accept returns on swimwear due to sanitary reasons as no one wants to wear a used swimsuit. That is listed on our website so you are aware before purchase.  Best Regards!

Hello!  If your items arrived on 8/17 (3 days after your order) and you did not reach out end until the end of the month over 2 weeks after ordering your ticket would have closed and been ineligible for return.  Our shipping and returns page is listed on our website and our terms are clear...

that we ask all customers to reach out within 6 days of receipt of the item to let us know of any issues or if you would like to return or exchange.  If you would have reached out sooner we could have helped you however this information is listed on our website and on the check out page.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the RMA at the email address mentioned in their response. I check this email daily. And, I've used this email to converse with them and to place the order. I have also requested another RMA be sent so that I can return the items. PLEASE SEND THE RMA ASAP AND I WILL RETURN THE 2 out of 3 items I've received in my order, I'm still waiting on item number 3. The order was placed on the 2nd and I still haven't received all items.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the resolution as there was no resolution. I did not state that I loved my skirt, I stated that it was a nice skirt, because I didn't want to be rude. But, after dealing with this "company" I realized that rudeness is their policy.I DID NOT receive an RMA. Can you please let me know which email you sent it to? As far as I know, the only email address I supplied to Chic Find is the one they've been emailing me on to rudely reply to my questions and then to also ignore my questions.
Regards,
[redacted]

Hi [redacted], Your item was inspected for any defects upon return and there were none.  Your one item you did not like on your order was processed per our normal returns policy.  We're happy your other items worked out well for you.