The Chic Find Boutique

Hi there. I am sorry to hear that the dress didn't fit you as expected. We try our best to display accurate sizing descriptions and notes but you are always welcome to email or chat us for personalized fitting assistance. Our Return Policy is outlined very clearly on our website and has to be...

agreed to before check out, so I am surprised to hear that you would say our service is terrible because our team directed you to the return instructions outlined on our site. I apologize that you had such a hard time understanding our return policy, please let us know if there is something about the wording that is unclear or needs further clarification:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not state that he service I received was terrible. I stated that I did not receive a response on how to move forward with the return because I never received any return labels. I would like to return the item for a full refund because the first issue, which was not addressed in the previous response was that the item I received was not the item I ordered. The colors were not the same. In addition, it was too small. I've attached a copy of what I order and a copy of what I received. The Navy Blue to no where to be found on the dress I received. I have been communicating this for over a month and it has not been resolved. I do not understand what the issue is when correcting this type of mistake. I would like a refund and a label to return the unwanted item.
Regards,
[redacted]

Thanks We were not able to find this order due to different informaiton on the order.  I do see an RMA was sent to her and we are awaiting a tracking number and we have yet to receive one.  Customers do have 7 days to return the item once an RMA has been issued.  Thank You!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their website states that for size large on the suits I purchased, the hips are 40".  Also, the models show the bikini bottoms at their hips, not at their waists.  I have provided photographic proof of the incorrect sizing.  I did purchase the items based on the advertised sizes, yet the sizes I was sent were wrong.  I informed the company of this, and they were incredibly rude and unprofessional.  They refuse to accept a return due to sanitary reasons, but they didn't even send what was advertised.  Therefore, this is a different matter.  Here are their webpage sizing advertisements and photo of model.  https://www.thechicfind.com/collections/outerwear/products/the-knockout-high-n...⇄ https://www.thechicfind.com/collections/outerwear/products/on-my-way-halter-biki...⇄ attempted MULTIPLE times via email with Chic Finds to get this resolved, and they were absolutely horrible to work with.  I am happy to attach their awful emails to me, if you wish.  I do not accept their reply here, because it's a lie.  And the photos show it.  
Regards,
[redacted]

Hi [redacted],  It looks as if this item has already been credited back to you per our returns policy.  Our items are as described and shown on our website however it's going to fit differently based on the body type. From the photos sent it looks as though this item did not fit you so...

it did not look like the model wearing it. The good news however is your dress you received as well worked out just fine so we are glad to hear that.

HI [redacted], I'm sorry if you are having troubles.  I do also see where you emailed into our company stating you loved her skirt however it just didn't look right on you.  If you were looking for an RMA, RMA's are sent to the email address on the order so if you put in other email such...

as a PayPal email address then that is the email you need to check for your RMA.  It only makes sense for communications via email to be sent to the email on the order.  We are located in Indiana and you would need to work with our team and follow the instructions on the RMA to send your item back to us.  Thank You!

Hello  I think you have the wrong business.  We don't have this name listed as a customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand that swimwear typically is not returnable. However, when you FALSELY advertise something and send me an item that is not even close to the sizing you advertise, that's different.  You don't have to reply any further.  I will get my refund from my bank, I have provided photographic proof of the incorrect sizing to your company, Revdex.com, and PayPal.  My case is solid and you should be ashamed of yourself for not resolving this properly on your own.  You don't get to scam customers and then hide behind the "you can't return swimwear" policy. I didn't wear the items out of my home - tried them on once.  You know all of this...and are trying to make it sound like I used them all summer.  Shame on you. 
Regards,
[redacted]

We have been in touch with PayPal in regards to this matter because this customer is now trying to return items she has worn.  This will be our last response to this matter.  Our items are as pictured and swimwear understandably is not returnable, especially worn swimwear.

Thank you for placing your order with The Chic Find!This email is to confirm your recent order.Date 09/02/2017Shipping address[redacted]United StatesBilling...

address[redacted]United States 1x Remember When Top - XLarge / Black for $29.99 each  1x Basically Beautiful Cardigan - XLarge / striped for $34.99 each Discounts : $-5.00 USDSubtotal : $59.98 USDShipping : $4.99 USDTotal : $64.97 USDTrack the status of your order*Note: Items leave our facility in 3-5 business days and say to give the USPS 10 days or so for delivery. Shipments going out of the USA do take longer to arrive. You can login at any time and view your order status here if you created an account at checkout: [redacted]

HI [redacted] - I'm sorry to hear your item did not fit. We do show according to the USPS tracking your item arrived 11 days after the date of ordering your item.   We do accept returns however you tried to initiate a return outside of our returns policy window so we could not help you.  Here...

is a link to our shipping and returns policy for you.  https://www.thechicfind.com/pages/shipping-returns  - We also list size measurements on the website as we understand shopping online is a little trickier with sizes so this helps our customers get a better idea of the size they would need.  Thank You!