The Children's Place Retail Stores, Inc.

We are sorry for the disappointment *** *** has experiencedOnline order number *** was processed and shipped via *** tracking number: ***However, it appears the order was lost in transitOnce *** *** notified us the order had not been received, we requested a
refundThe order total was $*** *** used a $Children’s Place gift card to pay for her order and paid the remaining balance ($6.90) with her *** *** A credit was issued to her *** *** in the amount of $on December 17, A replacement gift card in the amount of $CAD has been mailed and should arrive within 5-daysWe appreciate the opportunity to address *** ***’s concerns and apologize for the inconvenience this has caused

Complaint: ***
I am rejecting this response because:You say the "Basic" denim is a style like straight, bootcut, etc; however, the sign above all the jeans says Basic Denim $ So if Basic denim was on sale for $then all of those jeans are labeled as basic I pointed this out to the sales person and the manager They did not care and would rather treat me poorly than actually show me any type of customer service What I want is to purchase the pants for the price advertisedYour facebook page shows that more than just myself was duped by the advertising and you should make this right and stop tricking people into coming to your store
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Their claim that my order was shipped and simply lost in transit is clearly not true It was indeed processed with tracking ID *** via *** I called *** in December when I hadn't received my package and spoke with them directly They confirmed that the order was created but a package never entered their system (no intake scan) You are certainly welcome to call *** yourselves to verify that this is true The Children's Place customer service representative I spoke with initially did not dispute that the package was never sent I was told that the stock likely ran out before my order was processed and therefore the shipment was not sent They were unable to provide a reason why that did not automatically trigger a refund.Regarding the gift card, while I appreciate the offer, I had specifically requested a cash refund instead of a replacement gift card as I have no intention of making further purchases with such an unreliable retailer When I spoke with the Children's Place customer service I was offered either a cheque (that would take days) or a gift card (that could be issued immediately) I opted for the cheque I contacted the Revdex.com only after the cheque I was promised also failed to materialize and the customer service agent that promised to contact me to ensure things had been processed failed to do so
Regards,
*** ***

I am rejecting this response because:
Children's Place has provided a bad faith response in the guise of a "policy." I attempted to return brand new CP clothes with the original tags They refused to accept them Their "policy" is nothing more than an unnecessary hurdle for recipients of gifts who may want or need to return them They require jumping through a dozen hoops to no benefit of anyone I'm not going to reach out to the person who gave my son a gift to see if he can figure out when he bought the gift when CP can scan the tags and get the current price of the item for a return They say they mailed a coupon I'm not sure why they would stick it in the mail rather than email, but if it's a real coupon for $off without limitations, not marketing junk of $off when you spend $50, then I'll consider changing my response as to this specific instance Either way, their policy is reprehensible and bad for consumers

Online order number *** was placed on December 8, Orders shipping with standard service may take up to business days for deliveryBusiness days are Monday through Friday excluding holidaysOur records indicate Ms*** order was delivered yesterday, December 18, at 11:AM by her local Post OfficeWe appreciate the opportunity to address Ms*** concerns and apologize for any inconvenience this may have caused

We are very sorry for the disappointment Ms*** experiencedA refund was issued to her MasterCard account ending in *** on January 15, in the amount of $The credit will post to the account within to business days depending on the financial institutionAs a token of our
appreciation, we have added points to her rewards account, which makes her eligible for a $rewards certificateWe hope Ms*** gives us the opportunity to earn her trust and loyalty againWe apologize for the inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and I will wait from their response regarding the delivery issue
Regards,
*** ***

We are sorry to hear Ms*** has not received the orderAn investigation is still open with ***Ms*** will be refunded in full for this orderWe ask that she allow 7-business days for the credit of $to post to her *** accountWe appreciate the opportunity to address
Ms*** concerns and apologize for the inconvenience this has caused

We are very sorry for the disappointment *** *** has experienced with this orderThe order was in fact shipped; we currently have a claim process in place with *** for orders that ship but are lost in transit due to a scan not being performed We advised *** *** at the time of her call to Customer Service on January 28, that a refund check cannot be issued as she used a gift card to pay for a portion of her orderGift cards can be used for purchases of merchandise at The Children’s Place stores or online at www.childrensplace.comGift cards are not redeemable for cashThe terms and conditions are listed on the gift card used by *** ***The replacement $gift card has been mailed, and should arrive within 5-business daysWe appreciate the opportunity to address *** ***’s concerns and sincerely apologize for the inconvenience this has caused

A refund in the amount of $was issued to Ms*** account on January 6, A credit can usually take 3-business days to post to the account depending on the financial institutionWe have added points to Ms*** rewards account, which makes her eligible to redeem a $off
discount for a future online or in-store purchase with The Children's PlaceWe appreciate the opportunity to address Ms*** concerns and sincerely apologize for the inconvenience this has caused

It appears this complaint may have been submitted before the issue was resolved for *** ***We spoke with *** *** the afternoon of August 11, and explained a new online order can now be placed as our Loss Prevention team verified her informationWe asked that the same email address be
used for all future online ordersWe also replaced her 25% off coupon code with a 40% off code for the inconvenience this has causedThank you

We are sorry for the disappointment *** *** has experiencedThe $gift card was mailed via *** and is scheduled for delivery today, March 5, We have also included a $off coupon that can be redeemed on a future in-store purchaseWe sincerely apologize for the inconvenience
this has caused and hope *** *** gives us another chance to earn her trust and loyalty

UPS confirmed the delivery of the orderHowever, since *** *** has not received the order, we will be happy to issue a refund*** *** used two forms of payments: 1) $was paid by American Express; 2) $was paid with a Children’s Place Gift CardWe will credit $to *** ***’s
American Express card and mail a replacement Gift Card that can be redeemed in any of our stores or online at www.childrensplace.comWe appreciate the opportunity to address *** ***’s concerns and apologize for the inconvenience this has caused

We emailed Ms***r and explained that items on our site are available except in rare circumstances, such as where two users purchase the last unit of an item almost simultaneouslyWhen this occurs, the items that are unavailable to ship are cancelled from the order, and the customer is not
charged for these itemsUnfortunately, due to the constant changing product selection on our site, we are unable to backorder any items that are sold-out
We apologized that the 3rd order was never submitted, and offered to refund the 30% off discount she would have received had the order been placed the same day as the earlier two ordersMs***r’s Discover card will be credited in the amount of $within 5-business days
In addition, for the inconvenience this has caused, we have offered to add points to her rewards account, which makes her eligible for a $rewards certificate that can be redeemed at her earliest convenienceWe apologize for the inconvenience this has caused, and we appreciate the opportunity to address Ms***r’s concernsThank you

The $coupon offered and mailed to Mr*** does not have a minimum purchase requirementThis coupon can be redeemed in any of our retail and outlet stores

We are very sorry for the disappointment *** *** experiencedA refund was issued to her *** *** on January 19, in the amount of $for the returned itemsCredits can take to business days to post to the account depending on the financial institutionWe have offered a 50%
off code to *** *** to invite her to shop with us again online at www.childrensplace.comWe hope she gives us the opportunity to earn her trust and loyalty againWe sincerely apologize for the inconvenience this has causedPlease let us know if we can be of further assistance

We are very sorry for the disappointment *** *** has experiencedA credit ($3.56) will be issued to her *** account for the missing itemWe have added points to the rewards account so that *** *** can redeem a $off certificate for a future purchaseWe appreciate the opportunity to
address *** *** concerns, and sincerely apologize for the inconvenience this has caused

Our return policy allows for exchanges to be made for the same item in a different size when a receipt is not presentMs*** visited the store without the original purchase receiptMs*** wanted a different style item (regular size jeans instead of slim size jeans), which is the reason
the exchange could not processed We have emailed Ms*** a UPS pre-paid label that can be used to return the jeans to our warehouse at no cost to Ms***We will grant a full refund as a courtesy although she is past the day timeframe we allow for full refundsWe have asked that the items be returned within days to ensure we can refund her credit card Our warehouse does not perform exchanges for online ordersHowever, a new online order can be placed with the desired size and styleWe have offered Ms*** a 40% off webcode plus a free shipping code that can be used on her next online orderWe appreciate the opportunity to address Ms***’s concerns and look forward to serving her again in the near future Below please find a link for our return policy, which can be found on our website: www.childrensplace.com: http://www.childrensplace.com/webapp/wcs/stores/servlet/en/usstore/content/help-...⇄

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as to me individually but does not show any change in a policy that is inherently bad for consumers and misleading in the impact of its advertising

Online order number *** was processed, shipped and delivered to the address selected at the time of order placementSince *** *** has not received the order, we have asked *** to attempt to retrieve it from where it was deliveredIf *** is able to retrieve it, it will be returned to our
warehouse, and the credit card will be refunded in full for this orderWe sincerely apologize for the inconvenience this has caused