The Children's Place Retail Stores, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

The Children’s Place Return Policy requires proof of purchase for all returnsOur policy can be found at the *** when making a purchase in-store, on the receipt and online at www.childrensplace.comMr***’s return was not accepted as he did not have original proof of purchase or a gift
receiptWe will be happy to locate the original receipt if details of the transaction are provided, so the store can process the returnWe have advised Mr*** the information needed to search for the receiptFor the inconvenience this has caused, we have mailed a $off coupon that can be used on his next in-store visitWe appreciate the opportunity to address his concern, and apologize for the inconvenience this has caused

A refund was issued to Ms*** card account (Discover) on July 21, in the amount of $We ask that she allow 3-business days (depending on her financial institution) for the credit to postWe also mailed a $off coupon that can be redeemed on her next in-store purchaseWe
apologize for the inconvenience this has caused Ms***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me
Hi, I sent a complaint concerning an order that I didn’t received from The Children’s Place and I want to let you know it has arrived, so now my complaint can be extracted. Sorry, *** *** *** *** *** *** ** *** *** *** ***
Regards,
*** ***

The original order was shipped on November 30, 2014. However, the order appears to have been lost in transitWe opened a claim with UPS so they can investigate the whereabouts of that shipmentWe have re-shipped a new order to Ms*** via overnight serviceHowever, only
items were available to ship as the items in her order are no longer in stockWe will refund Ms*** for the order in full and have offered a percentage off webcode, in addition to a courtesy gift card for the inconvenience this has causedWe are very sorry for the disappointment Ms*** has experiencedPlease let us know if we can be of further assistance

We are very sorry for the disappointment Ms*** has experiencedA refund was issued on February 11, to the original form of payment for the order totalThe credit should post to the account within 3-business days, depending on the financial institutionWe have added points to the
customer’s rewards account; a $rewards certificate can be redeemed on a future purchaseWe hope Ms*** gives us an opportunity to earn her trust and loyalty againWe sincerely apologize for the inconvenience this has caused

The Children's Place has several style jeans, such as: skinny jeans, bootcut jeans, straight jeans, utility jeans, basic jeans, etc. The jeans that are currently on sale in-stores for $with the 20% off discount are our basic style jeansWe have attached a screen-shot with different
style jeans for your referenceIf a pair was selected that is not our basic style jeans, the price would not ring up at $ As *** *** mentioned, our promotional email did indicate all “basic denim” was included in this offer We sincerely apologize for any confusion or inconvenience this may have caused *** *** We have added points to *** *** account, which makes her eligible for a $rewards certificateThis certificate can be redeemed on a future in-store or online purchaseWe hope *** *** gives us the opportunity to earn her trust and loyalty againThank you for shopping at The Children's Place

Our Distribution Center confirmed four items were receivedHowever, we have requested a courtesy refund for the additional itemWe have asked Ms*** to allow 5-business days for the credit ($7.79) to post to the accountWe have also added points to her rewards account to make her eligible
for a $rewards certificate for the inconvenience this has causedWe appreciate the opportunity to address her concernPlease let us know if we can be of further assistanceThank you

Only our basic style was on sale, as the sign indicatedWe apologize for the inconvenience this has causedIn addition to the reward points added to the account, we have mailed a $off coupon that can be redeemed on a future in-store purchaseWe appreciate the opportunity to address your concern, and we are sorry for any confusion this has caused