The Closet Chameleon

Complaint: I am rejecting this response because: Regards, T [redacted] We have email proof as well- these emails prove this person S [redacted] is a horrible business person who is terrible at her job and accuses her clients of lying- In I fired NKSFB and Guerilla Union and began to manage my own career with K [redacted] as my business managerIt's been good, she has been up front and diligent about helping me get to the bottom of this tax debt situationAfter she finally got a handle on what was going on with Platinum Tax Defenders we discussed firing them and finding a new solution, because even though I paid them 5000, a year had gone by with no communication or progress on my caseWe decided to let them continue working precisely because I already paid the retainer and didn't want it to go to wasteHowever, we soon began to receive aggressive emails from S [redacted] of PTD, a lady I have never met, spoken with on the phone or even heard ofEven though nothing had been accomplished, S [redacted] was aggressively demanding that I pay her even more money, using thinly veiled threatening languageI was confused as to how I ended up in even more debt when they were supposed to be solving my debt problems not adding to themS [redacted] emailed my booking agent looking for money and told them I owed PTD moneyThis was not only not true, but very unprofessional and terrible businessK [redacted] suggested I pay S [redacted] some of the money she was demanding because it seems to us that not paying would make the situation worseWhat we wanted to do didn't matter thoughSomehow S [redacted] figured out how to gain access to my bank account and paid herself the remainder of what she claimed she was owed out of my money without my permissionThis is theftAt this point this woman has taken 10,dollars from me, and my tax debt has only gotten worse, not betterThat makes absolutely now sense If stealing wasn't enough, S [redacted] has apparently made a habit of misrepresenting my financial state to you, as well as blaming you for her lack of communication Here are just some samples of her emails to myself and K***, check out how she describes Mr Batista as 'difficult"- From: S [redacted] [mailto: [redacted] @platinumtaxdefenders.com] Sent: Monday, October 26, 3:PMTo: K [redacted] ***Cc: Subject: Re: Platinum Tax Defenders Payment Reminder Dear T [redacted] and K***: At this time, until we come to an arrangement to get paid or a schedule to pay the past due balances, I cannot justify incurring more hours with no payment I am happy to get involved and "work our magic" This is the issue I have at this time K***, you gave me your word the last time that I requested payment and you assured me that you would pay our fees We moved forward and incurred more work on T***'s behalf Now, after we incurred more hours you want us to continue working on this case with no payment or payment arrangement As far as the case goes, this is nothing new MrB [redacted] has been like this since the very beginning and it's never enough It's the RO's word against ours and I can assure you we would never put our client at risk We have numerous documentation to support all the work we have done with MrB [redacted] and how difficult he was being If you remember, (as you were copied on every email), we complained about T***'s RO, MrB [redacted] to his supervisor and Taxpayer Advocate Services for not approving the IA and not giving us a rejection letter There is a protocol that the IRS follows when going through resolution MrB [redacted] refused to follow that protocol and send a rejection letter so that we could appeal his decision The plan was to get an installment agreement accepted so that we can keep T [redacted] out of collections and move the case out of the RO hands so that we can try and do some kind of offer T***, I am respectfully asking for payment for the work that has already been done on your case Or, at least a plan on paying us before we move forward with anymore work Please advise.K [redacted] response- [redacted] , We sent you a check in the amount of $just a few weeks ago and I have another payment slated to go out very soon We have had numerous conversations that if T [redacted] had the money to pay you in full and that was what was agreed we would do that but with the payments due to the IRS we are doing the best we can I have always told you that I would send you payments as I could We are not trying to not pay you but we have to do the work for T*** If the IRS levy’s T***’s money nobody wins T [redacted] will be without any money and you will not be able to get paid at allI have asked you to please go through this process with us Stay the course instead of pointing fingers and lashing out Let’s call MrB [redacted] back and see if we can get a payment plan done so that T [redacted] will have a fighting chance to get on top of this debt and you can get paid for your work I have prepared the so you wouldn’t incur any more cost - I have been calling the IRS to be sure he received what he asked for - I have been doing all I can do but you guys are the POA on file so I am limited as to what I can do Your firm is who MrB [redacted] is relying on and you are the decision makers so please don’t make this case any worse You are the experts and T [redacted] has put his faith in you and your firm to fight for him to the end and get a positive resultIf you keep threatening nobody wins - if you want to be right let’s hash that out later and you can win I really don’t care What we need to do today is to call the IRS - stay the course and fight like mad to stop the IRS from Levying and SeizingThere is no secret here - we aren’t holding back payment to prove a point - we don’t have the money to pay your bill in full We are doing our best to pay you what we can and to pay the IRS what was agreed to If more money becomes available and I can pay you more than what I have slated for you then I will do thatIf you would like to agree to some sort of payment plan we can talk about that but again today we need to call the IRS - can you agree to make that call and to reach out to T [redacted] and myself with an update? Thank you K***Business ManagerFrom: S [redacted] [mailto: [redacted] @platinumtaxdefenders.com] Sent: Friday, November 20, 5:PMTo: K [redacted] ***Subject: Re: T*** I put it in the system when we decided on the pay schedule The system will run payments automatically based on the dates entered into the system I'm sorry if I misunderstood how the payments would be ran The next payment is due for 12/16, please let me know before that date if you are going to make changesThanks, [redacted] On Fri, Nov 20, at 5:PM, K [redacted] wrote:Great The other thing is how did you pay yourself with out me signing anything - you overdrew his account and it cost him money - I had you on tap to pay but I was waiting for a wire...On Fri, Nov 20, at 5:PM, S [redacted] < [redacted] @platinumtaxdefenders.com> wrote:No, we left several messages for Alex today but never connected Will try again on Monday Have a great weekend.From: S [redacted] < [redacted] @platinumtaxdefenders.com>Date: Wed, Dec 9, at 2:PMSubject: Re: Platinum Tax DefendersTo: K [redacted] Cc: "S [redacted] ***" < [redacted] @cnb.com>K***:You were on the phone when we made this agreement!There is nothing about this that is fraud! I will not pull the payment as you requested, however, please honor it by mailing the check to arrive in my office by 16th of this month to avoid late fees Please use the most recent invoice that was sent.Thanks, [redacted] On Wed, Dec 9, at 2:PM, K [redacted] wrote:image001.jpgS [redacted] - Reminder - You are hereby notified - DO NOT USE YOUR CURRENT SYSTEM OR ANY OTHER TO AUTOMATICALLY PAY YOURSELFI have included our City National Bank representative Should you take money out of T***’s bank account without authorization again this will be considered FRAUDD***, Do not honor any electronic system to pay Platinum Tax Defenders The payment made to them on 11/17/ PREAUTHORIZED DEBIT PLATINUM TAX DEF ACH PPD T [redacted] GREENE @@800-991- $2,was not authorized by myself or T***We did not authorize this payment - some type of system was used on their end to take the funds out please make sure this CANNOT happen again [redacted] , dec 1- Dear K [redacted] and T***:We had an extremely long call with MrBatista today He feels, and after reviewing the documents, I tend to agree, that the number do not add up He was going to Levy because he is convinced you are hiding money and not giving him the information that he is asking for We begged him NOT to levy and he gave us until Friday this week to get him the information he wants below K***, when you met with him at the summons, he claims to us that he told you EXACTLY what he wanted to see and how he wanted to see them I wasn't there so I have to rely on you for that Some of the inconsistencies are as follows:1) The P & L's provided do not match up with the bank statements or the taxes2) T***'s personal P & L shows an annual salary of 15K (jan - Aug) and $14,cash draw and yet his annual child expenses are $34K + That makes no sense.3) The P & L shows payroll taxes withheld but there are no records of any paid.Example: $16,Federal taxes $5,state, where is the proof?4) Current property taxes do not add up 5) T***ra Inc has a list of payments made to various people Are they indep contractors or employees? Where is the proof of those payments? 6) We need the work papers from the taxes that were filed in I don't see how they correlate Perhaps we need to get on the phone with Peter to understand how those taxes were prepared based on your P & L 7) He wants you to continue paying the $8K a month but you are paying it incorrectly It needs to be tied to T***'s SSN NOT the company More on that later but we need to write a letter to have those funds moved to the proper place.8) The P & L seems to be co mingled with personal We need a clean copy of each entity P & L as well as T***'s personal P & L with the proof on each line item 9) There are varied income listed for T [redacted] throughout all of the documents On the tax return it reflects approx $459K income on his K- You cannot write off child support or support for family members 10) If MrBatista obtains what he believes T***'s true income is then he will put him in an installment agreement Right now, he doesn't believe anything that is listed on the P & L which is why he is asking for the proof of expenses When looking at the inconsistencies, I don't care if you were hiding money for him or not, I do need you to be completely honest with us on the true picture so we can accurately protect T*** Let's discuss tomorrow on any questions you may have so we can get the proper documentation in our office by FridayThanks!K [redacted] response- [redacted] ,We have some HUGE problems here Number one you guys do not know what you are talking about I don't understand why you wouldn't get myself and the tax accountant on the phone You guys are just wrong on each point.1) P&L don't match bank statements - balance sheets match tax returns2) All wrong - you guys would need to look at the balance sheet to see money transfers from his corp to him individually 3) All taxes were paid - I have sent reports for all taxes paid twice4) The P&L is a DRAFT - the property tax amount was taken directly off of the 10985) I don't know what you are talking about - I would have to have something in front of me // are these deductions listed on the tax return?6) Why are you questioning how the tax return was prepared? The minute you had a question you should have brought myself or Peter into the conversation 7) I will set T [redacted] up personally on EFTPS8) What P&L are you talking about comingled ? Are you looking at the 433? B [redacted] asked for a combined Financial - the books are not comingled9) I don't know what you are talking about and how does the K-have anything to do with Child Support?10) What expenes does he need proof of?I showed up at his office with two years of copies of ALL INCOME AND ALL EXPENSEI still have everything but I am just sickened that we are going backwards again.When you say he wants expense proof - I must know what he is talking about specifically I still have my giant box full of all expenses and income copies - I can bring that to him.LASTLY - I AM ABOUT TO LOSE MY MIND - T [redacted] IS NOT HIDING MONEY - I AM NOT HIDING MONEY - I TAKE GREAT OFFENSE As you can clearly see, the person I was paid of money that could've simply gone to the IRS was not only grossly misrepresenting me, but stealing from me, accusing the IRS agent of being difficult while at the same time accusing me of hiding moneyI am not understanding how a person with this level of incompetence was allowed to get this involved in my businessI am not hiding money and I want nothing more than to just get on a plan so I can pay what I owe and be done with this messThats all I've ever wantedI do not tell this story to excuse myself from debt or place the blame on others, I only seek to give you a complete understanding of a nuanced situationS [redacted] was never concerned about helping me love this debt, she was clearly only concerned about her own pocketSo it was not surprising to me when Peter sent us this ripoffreport link about Platinum Tax Defenders, S [redacted] in particularThey are scam artistsI have a right to be judged on my own merit, not thru the lens of scam artists who steal from and misrepresent meThank you for your timePlatinum Tax Defenders S [redacted] Is A Scam Artist, accused of stealing 10K form someones bank account, just like she did with mine http://www.ripoffreport.com/r/Platinum-Tax-Defenders/Simi-Valley-California-/Pla...⇄ [redacted] - [redacted] -is-a-SCAM-artist-and-THIEF- [redacted] - [redacted] -st-

Complaint: I am rejecting this response because: My case was not being worked on, I contacted Platinum Tax Defenders on several different occasions and every time I was not given any information about my caseAlso the communication level from this company is horrible sadly horrible, there was communication from the company in Sept regarding the company calling the IRS to seek some kind of resolution/agreementA guy name David stated to me that he was in the process of calling, before I knew it the end of November has presented itself, and the IRS was in my mailbox again with an even larger billPlatinum Tax Defenders did not do what they promised to do, also I declined the offer and compromise because David stated to me that the process would be six months before I would get an answer from the IRSI will be back working way before that timeI have already invested $into this case (FOR NOTHING) I am not investing any more money ($186.00) for the offer and compromise to waste my time anymoreI personally had my case put in a non collectible status and I will start to make monthly payments which I should have done in the very beginningAlso I refuse to keep going back and forth with this company because of their poor communication and lack of services provided Regards, A [redacted]

MrA [redacted] entered into an agreement with us for State and Federal tax resolution servicesMrA [redacted] advised us he made approximately $per month during his intake callBased on that information it appeared he may have been a good candidate for a possible hardship program After doing our due diligence, including the pulling of all tax records, contacting the IRS and State Taxing Authority, and verifying income and assets, it came to light that MrA [redacted] makes approximately $per month and, per the taxing authority, he had not filed his Tax ReturnRegardless of the income discrepancies, there were still resolution plans that we could pursue as long as he got in filing complianceWe advised the client of this and he said that he filed the tax return and the Tax Authority was wrongAs we told MrA [redacted] , the burden of proof for a missing return falls to the tax payerWe asked him to provide us a copy of the return and we would rectify the situation for him, but he refused to provide the tax return to usWe followed up with the client several times to discuss this, but he would not answer the phone and did not have his voicemail set upWhen MrA [redacted] would call us, it was usually outside of our operating hoursWe sent follow up emails to MrA [redacted] requesting the missing Tax Return, but he still would not provide the document to usWe are well within our contractual obligation and no refund is dueHowever, we are willing to move forward with this clients case, but he needs to provide the missing tax return For future reference, we have people to answer his calls between - 5:M - F Pacific time Outside of those hours, we have an answering service he can leave a message Sincerely,R [redacted]

We spoke to MrS [redacted] and explained that we did the services that we were contracted for by him He understood and told us this matter was closedThanks, R [redacted]

That the client is rejecting the response because they "think" they could have completed the process on their own has no bearing on the work that we completed for themWe set them up on a payment plan while waiting for their audit to be completedOnce that audit was completed we would have further assessed their situation to get the best possible resolution availableThey instead decided to call the IRS themselves and circumvent our representationWe are well within our contractual obligation and no refund is due Robert Stevens

Client hired us for a thorough investigation of an IRS tax issue, we asked if they had a State issue and they verified that their issue was with the IRSAfter we completed the full comprehensive IRS investigation we discovered that the client did not owe the IRSWhen advised of this, the client told us they made a mistake and wanted us to investigate their State tax issue, they stated that they did not know the difference between the State Government and Federal GovernmentThis of course would normally be a totally different investigation with an additional fee, but as a courtesy we agreed to complete the State investigation for FREEIn order to complete the State investigation we requested the client send us some very basic financial information and some form of proof of their claim that they were exempt from paying taxes, which typically is not the caseThe State investigation did reveal that the client failed to file State tax returns for a number of years, and we have advised the client that they do indeed owe taxes and need to have their tax returns filedThe client refused to send this to us the required information, even though we requested the information several timesThis client is not due a refund, and as a matter of fact, took advantage of our goodwill and generosity Robert Stevens

My position is the same Armando was still giving us things to write off on his taxes after the filing deadline We did a penalty abatement at no charge and were denied because he had prior failure to pay penalties that had been abated in the past Out of courtesy, I will split the cost of the penalty fee and give him half of the $1,he was charged by the IRS If that is acceptable to him, please let me knowSincerely, S [redacted]

Complaint: I am rejecting this response because:To whom it may concern,To start, I am under no illusion that the tax burden (i.e.: garnishment, and levy) are not a direct result of my own personal negligence in addressing them sooner and I do not think that this is pertinent to the lack of attention, detail, and overall sub-par service that has been provided by Platinum Tax Defenders I am also fully aware that Platinum Tax Defenders has no control over the state and IRS response times, nor have I ever made any comments as such I also reject that the firm was diligent in reaching out to the State of California, Franchise Tax Board, and I also reject that they were diligent in following up with me and I will provide email attachments when I repeatedly requested updates daily via email with no response.The firm never informed me when the power of attorney was sent to the FTB and I was not informed that it could take up to days to be processed nor was I informed that they could not reach out to an agent until after the document were processed As indicated in their response to my complaint, form #is a requirement by the FTB to review my information I sent that back on September 2nd, but they did not send it to the FTB until September 15th That is a day delay and in my opinion a wast of almost two weeks of time to address my issue It is important to note that after I initially sent back all of the documentation, I waited about a week, and I phoned my case worker, Greg Meyer who informed me that they had not heard anything back and he would reach out to Maurice the attorney working on my case The response is accurate on my calls on the 20th, 21st, and 22nd of September to get a status update and I received an email on the 22nd with a small transcript of Maurice's call with the FTB which did not resolve anything(See attachment named "September 22nd, Eamil" I was never provided any information that my established income was under review and the reason that it was taking additional time The attached email was all that was provided In regards to the September 26th, call (after the initial garnishment went through without any additional information from the firm since the 22nd, I found out that my bank account had been levy'd When I called my bank Chase, they initially told me that it was the IRS that had placed the levy on my bank account I had called and spoke with my case worker (Greg Meyer) frantic (as my very first mortgage payment was due on October 1st) as all of the money I had to pay the mortgage was gone After going into my bank branch I found out that the initial information that I was provided by Chase was incorrect It was not the IRS, it was actually the State of California that placed the levy on my account I attempted to contact my case worker back but could not reach him by phone so I sent an email letting him know that I was incorrect In our brief email exchanged I agreed to go to the bank and get a copy of the levy document which I did and sent back within less than hoursAfter I followed up again on the 29th, I received a response stating that my case worker would follow up with the attorney to get a status update I received a response stating that it was still under review and I responded again to remind them of the levy as that had not been addressed with the State of California yet (See attachment named "September 29th Email").On Friday September 30th, I became frustrated because at this point it had been over month The garnishment had not been modified or dropped, the levy had been placed and I was getting the run around After reviewing the Revdex.com website for information on that day, I saw that Sherri (Owner) had been responsive to people when submitting information I also found the same thing on Yelp, so I made the decision to call her directly and express my concerns with what was happening with my case It was a very lengthy voicemail but requested a call back to discuss my case I did not hear back from her, and after additional attempts to reach here (as she has stated in prior responses on Yelp to call her directly to resolve issues) she still has made no effort to reach out to me, a paid customer, however, I did received a call from the attorney working on my case on Monday (Oct 3rd) afternoon He expressed his apologies for not following up, let me know the steps he was going to take to work to get this resolved, and I expressed that I did not feel that the level of communication was satisfactory It was very reactionary I only received responses when I would call There was very minimal effort to keep me informed from their side on their ownMaurice assured me that he would be my main point of contact and would keep me informed daily as the release of the levy was quickly approaching, and the next garnishment was about to go through That was the only day that I heard from Maurice I have not heard from him since.On October 4th, I received an email stating that they would be reaching out to the Tax Advocate and then I heard nothing I requested an update on October 5th - No response.I requested an update on October 6th - No response.I requested an update on October 7th - Finally I received a response that the State of CA FTB asked for my employers fax number and that I should check with my payroll department to see if anything has been sent No details No nothing I did in fact know that there was a reduction fro 25% to 15% that I did find out from my payroll department on the 6th, but I didn't hear anything from the firm that I hired and paid $to help me resolve these issues This confirms that the communication level from this firm has been sub-par If they had an update on the 5th, why did it take additional days of me asking for an update to let me know that there was a modification? They only respond when you send them an email asking for an update and even then, sometimes they do not respond at all On this same day, I had asked about the status of the levy, and I was informed that they will talk with the State that afternoon but that they most likely would not get a response till Tuesday due to the holiday on Monday (Please see attachment "Updates" for email correspondence) Tuesday October 11th, was the final day before my bank Chase was going to release the $they were holding from the levy On Tuesday morning I received an email requesting a copy of my mortgage statement showing how much was due I sent that back promptly and then never heard anything back Wednesday the 12th, Chase sent the money to the State of California In regards to my "large disposable income", I am not sure where that information or how that had been determined Since working with Platinum Tax Defenders, I have had to take a cash advance of $to pay my mortgage, I have been living on credit cards for the last weeks, and I paid them $to perform a service that ended up costing me a net $ Had they reviewed my case properly and gave me advice that would have made more sense for me to simply pay the $that I owed to the state, then I would not be in a worse situation now than I was before I still paid the state the $through levy and garnishment and I am worse off financially than I was before I fully reject Platinum Tax Defenders response and am still requesting at least a 50% refund for the services that they were supposed to provide The response is not satisfactory.Regards, [redacted] ***

Complaint: I am rejecting this response because: The response from S [redacted] was not accurate regarding my conversation with Amy today At no time, did I AGREE to drop this complaint The discussion we had went as follows: She told me that not responding to the IRS for the meeting on June 11th regarding the CDP was planned She had no explanation or reason for not getting back to me about the papers I received from the IRS that I immediately faxed to them on June 29th I called and my wife called prior to the holiday both leaving messages regarding this missed meeting with the IRS and the certified letter from them that we recieved She asked me to lift the complaint and I told her that the only way I would lift the complaint was either by getting a refund from them for $which was payment for the CDP or to complete what they told me they would do S***'s statement regarding the levy and collections was previously paid for and is not part of the $ Please note in addition that on May 27, we received a fax cover sheet from them stating "Your power of attorney will soon have a collection due process hearing with an IRS agent to determine your financial standing and why you should not be collected upon." Wouldn't you think this was the meeting they missed on June 11th? I believe the only reason I received a phone call today was due to this complaint We want this to work out but at this time the complaint has to stand until we are satisfied and Platinum proves they truly are an accredited business Regards, [redacted] M***

We stand by our original response No refund is dueR [redacted]

Complaint: I am rejecting this response because:On 7/13/I received this email: Dear I***, Thank you for choosing Platinum Tax Defenders as your representative in resolving your tax mattersWe recognize the importance of this matter and are committed to taking every step necessary to ensure that you are fully represented and protected.PLEASE FILL OUT THE ATTACHED DOCUMENTS IMMEDIATELY AND RETURN THEM TO US PROMPTLY SO THAT WE MAY TAKE THE NECESSARY ACTION IN GETTING YOU PROTECTEDPlease find attached: PTD Agreement Power of Attorney Form AuthorizationPlease complete these documents and then fax them to: ###-###-#### To complete the Power of Attorney (form 2848) fill in sections and 7.To complete the Tax Authorization (form 8821) fill in sections and 7.Read over the Service Agreement and initial each page and sign.NOTE: It is imperative that you forward to us any IRS/State notices along with the aforementioned documents.It is very important that you type or PRINT NEATLY on the forms, sign them and return them to us right away so that we may get you protected and begin the resolutions process Please give me a call if you have any questions.Once you have completed the forms, please fax them along with any notices that you have received to: ###-###-####Make sure the spelling of your name and address are correctTo help avoid potential wage garnishments and/or levy actions, do not delay in getting the above documents back to us signed immediately Please note that you have a team of people working on your behalf from the resolution department Please contact your team at ###-###-#### if you have any questions moving forward Regards, A [redacted] Senior Tax AnalystPlatinum Tax DefendersPhone: ###-###-####Direct: ###-###-####Fax: ###-###-#### The initial sentence states clearly "resolving" not investigation also with the instruction to print PRINT NEATLY on the forms, sign them and return them to us right away so that we may get you protected and begin the resolutions process Please give me a call if you have any questionsResolution Porcess, Also never spoke with Bryan, has he spoken with me? NO! Regards, I [redacted]

MrP [redacted] contacted us in October requesting help with his tax matterDuring his intake call he was asked about his financial information, this was all done verbally before he was client, at no time during this stage was he asked for nor did he provide financial documentationDuring that intake call MrP [redacted] stated his monthly income before taxes was $We trusted that he was telling the truth about his finances and brought him on as a clientOnce a client, we asked him to complete a more detailed financial questionnaire, in that signed document he stated his monthly pretax income was $Still trusting the information MrP [redacted] provided, we continued working diligently on his caseWe pulled all of his records from the IRS, prepared a full financial analysis and tax analysisThe IRS transcripts we gathered showed substantially higher income then he had provided us verbally and in signed documentsWhen we brought this to MrP [redacted] ' attention he said that the IRS was wrongWe then had MrP [redacted] send us his paystubs and bank statements, those too showed higher income and he stated those documents were also wrongWe then asked him to send us his latest Wincome statement, that document matched up with the information from the IRS and from his paystubsArmed with this new correct information we basically had to start the case all over again and completed a new financial evaluationWe are uncertain what MrP [redacted] ' complaint is, there was no discussion of having his liability reduced, only that he would not qualify for those type of programs, but that there are other resolution optionsHe then stopped returning our phone calls or paying his feeNot that MrP [redacted] is guilty of requesting this, but though we are experts at helping taxpayers, we can not and will not lie to the Federal GovernmentWe are well within our contractual obligation, while MrP [redacted] is in violation of our signed agreementNo refund is due or warranted Please see attached the financial organizer that he filled out stating that his income was $1,and the w-we later received showing the greatly increased amount We did not and would not ever tell a tax payer NOT to make a payment to the IRS MrP [redacted] is misrepresenting the facts and the attached documents prove that As such, he is not due a refund and contractually owes us the balance of his fee

We have been in communication with the client and have addressed their concernsThis case is still active and we are working toward the most beneficial resolution to their tax issue Platinum Tax Defenders

MrL [redacted] contacted us and requested that we complete a thorough investigation of his tax issue and devise a plan to move him toward compliance with the State taxing authority, which is exactly what was doneDuring the investigation we soon realized MrL [redacted] was so out of compliance with the State that they were taking action to suspend his drivers license and seize his assetsArmed with this information we accelerated our investigation and suggested to the client that we move forward with a resolution plan as an attempt to secure his drivers licenseSince MrL [redacted] only contracted with us for an investigation, there would of course be additional fees for a negotiated resolution planThis was clearly explained to MrL [redacted] in his recorded intake call as well as plainly written on the legal binding contract he signedWe did exactly what he asked of us and exactly what we were contracted for, therefore no refund is dueMrL [redacted] is welcomed to contact us at any time if he would like to pursue a resolution with the State R [redacted]

Ismail A [redacted] signed up for an investigation service. His case was completed last year and he was sent an investigation letter summarizing our findings and his next steps. See attached. He has a potential identity theft issue so we told him how to handle. ... Alternatively, outside of that, we can put him in a payment arrangement for an additional fee. I would advise the client not to do a chargeback as there will be an additional $750 charge as stated in our signed contract. Platinum Tax Defenders

I reject this rejection There are many emails and documentation that T [redacted] and K [redacted] conveniently left out However, Revdex.com is not the forum to lay out all the hours and the emails going back and forth We started working on T***'s case in May, We received his first payment, a retainer fee, of $5,on June 17th, We did not receive another payment from him until August 31st, If I am so money hungry, why on earth would I be so patient on asking for money and continue incurring many many hours on his behalf This is just a simple maneuver by T [redacted] and camp to avoid paying fees he owes I wish him all the luck with the IRS! Sincerely,S [redacted]

Complaint: I am rejecting this response because:This people are really smart; whatever I wrote on that paper it was what they told me even though they have a copy of my pay stubs they were telling to write a different amount because that’s how they make businessThey were holding my information for over months and charging me and they finally say something when I blocked my account for them to stop taking my moneyThey are not serious people and I can sent you a copy of the first email when I sent everything and the last one when I was questioning them and they didn’t respondThey like to do things over the phone in that way there is not proof of what they say, that’s why I didn’t take their last callOnce again you need to take an action against to this business Regards, [redacted] P [redacted]

Mrand MrsH*** requested our service to assist with their tax liabilityAfter signing up with us they failed to respond to multiple emails and telephone calls, and failed to provide/complete the documents we repeatedly requestedMonths after we suspended their case, MrH*** called us and
stated that he was about to be garnished because he was so far out of compliance with the tax authoritiesWe advised him of all of the calls and emails that were made to him and that his case had been suspendedMrH*** then stated that he does not check email often and provided his wife's email addressWe waived the contractually required reinstatement fee and immediately restarted working on their caseMrand MrsH*** are now presenting the situation in a completely different wayThe only reason that the H*** are in this tax situation and the basis of their complaint is completely grounded in their refusal to take responsibility for their own actions. A tremendous amount of work has been completed on this case and no refund is due.Robert Stevens

To Whom It May Concern: Please find below a detailed account of everything we have done with MrHorn since he became a client The bottom line is that we can not control the states or the IRS time frames All we can do is what we did here and present the information and diligent follow
up He hired us to modify his garnishment and that is what we have done Case Client contacted us on August 29th regarding resolution, i.e. Garnishment modification of outstanding state levies The levies were issued by the state prior to the client retaining us due to the client owing unpaid back taxes and not addressing the liabilities with the state in a timely manner causing the state to issue the attachments. The FTB dos not issue garnishments on wages and bank accounts as the first action they take on a case but as a last result only when all other avenues of resolution have been exhausted or ignored by the taxpayerAs background it should also be noted that the state is under no obligation to release or modify garnishments but only do so at their own discretionWe sent the client our initial documentation to be signed which included our agreement and the power of attorney’s forms to contact the tax agencies on his behalf on August 29th at 4:51pmClient sent the documents back to us signed and completed August 30th at 12:55pmThe client called us at 1:25pm pm August 30, to confirm we got his documents and we confirmedWe sent the client a Financial Organizer to be filled out on August 31st at 4:31pmWe received the Financial Organizer and supporting documents September 1st at 12:50pmFor the FTB they require the form to be filled out and sent backSo we sent that to client September 2nd at 12:23pmWe called the client to explain we sent over the documents the FTB will need filled out to release or modify the levy at 12:31pmThey were received at 1:37pm that same dayThe power of attorney forms were sent to the FTB September 6th at 8:17amThese forms can take up to days to process with the FTBUnless they are processed we cannot speak to an agent on a case The financial form was mailed and faxed to the FTB September 15th 10:46amThe client called us at 11:46am for an update, we informed him we sent the information to the FTB for urgent reviewWe also asked for the fax number to his employer, which he gave usThe client called again on September 20th for another update, which we told him Maurice will be making the call todayMaurice called the FTB September 20th at 11:08am and the agent stated the form was under review to call back Thursday September 22nd The client called us September 21st at 11:51am for an update and we let him know the FTB is reviewing his documentsThe client stated he needed to know by tomorrow because that’s when he payroll process the payMaurice called the FTB September 22nd at 9:20am and they transferred him to a collections agent who stated it has an assigned agent, so he, Maurice, was transferred again to the appropriate agentThat said agent did not answer so Maurice left a detailed message for an urgent call backWe sent the client an email l at 9:21am giving an updateThe client wrote back thanking us for the update and the pay roll department is holding off for as long as they canDuring this wait time we had established his disposable income is $X,XXXX.XX a monthThis is why the FTB was taking time to review and make a final determination as with that amount of disposable income, they need more substantiation to consider modificationThe client called us on September 26th at 3:04pm to insist he also had an IRS levy to which we made a call to the IRS and was informed by the IRS agent that the client only owes $to the IRS and confirmed no levies had been issued We placed a collection hold until November 26th Maurice called the FTB on September 27th at 10:47am at which time the agent stated to Maurice he will make a determination with the documents in hand and will call back when he has reached the decision on a modification of the FTB levy The agent did not respond timelyThe client called on September 30th at 3:21pm asking for the owner of the company, she was not available at the timeMaurice called the state agent back twice on October 3rd at 8:20am and 12:33pmBoth of which times the agent did not answer so Maurice left more detailed messages with urgent call backMaurice called the client on October 3rd at 1:00pm to update him on the progressMaurice called the FTB agent once more October 4th and left a detailed message for urgent call backMaurice then proceeded to request the FTB Taxpayer Advocate Service to intervene due to the agent failing to contact us with a update on October 4th at 12:00pm We received a voicemail from the FTB agent on October 5th at 9:53am asking for the employer’s fax numberMaurice then proceeded to call the agent back, which again he did not answer and Maurice left a detailed message with the employer’s fax number We then emailed the client October 7th giving an updateThe state as confirmed by the client through our efforts modified the wage garnishment from 25% to 15%To affect release or modification of the bank attachment Maurice requested the client’s mortgage statement on October 11th and received the document that day from the clientMaurice faxed the mortgage documents to the agent at 12:59pm with a notation the attached bank funds were needed for the mortgage and for the agent to take into account the hardship the garnishment was causing and consider release or modification of the bank attachmentThe client emailed us on October 11th at 12:09pm stating that concerning the bank levy he would be able to be okay with $2,out of the $3,levied if it were to help negotiations This has no bearing on the case as the FTB does not take into account the taxpayer’s wishes in consideration of modification or release of funds attachedWe received notice of the client’s complaint on October 13th We have been in full contact with client and the state the entire days we’ve been contractedAs we stated the client has large disposable income at the end of the month leaving the FTB to have to closely review this case to determine the course of actionWe never promise any timeframe for resolution. Our website clearly states “A bank levy is much more difficult to release than a wage garnishment, and can only be done by showing imminent financial hardship due to that levy being in place.” This client has both a bank levy and a wage garnishmentWe were able through our negotiations to have the FTB modify the wage garnishment, a practice they do not usually take. We were never given the chance to complete the levy lift or modification due to the complaint being filed

Complaint: 11489490I am rejecting this response because I didn't know that what I was told verbally would be different than the paperwork sent to me to sign and I didn't know that I needed a lawyer to confirm that was I was signing was the same thing I was told verbally by a "law firm". They say they're there to "resolve" my tax issue without creating "a financial hardship" but I told Amy that I couldn't afford anything as, one, I don't have 401K asessts and the 401K Cory has already has a loan balanceI can't take another loan out on the 401K until the first loan is satisfied/paidThe only way to get money from his 401K is to close his 401K and pay a 10% penalty plus more taxes for and two, by mortgage is higher than the IRS system allows as I live in Orange CountyI asked her to find a way to contact the IRS to see if there was anything they could do to understand my cost of living was higher than they allow on their website due to living in a high cost area, the fact that we are taking care of my father in law who doesn't work, and we have two children to provide forI also explained that neither I or Cory could get a second job due to disabilities and asked if there was a disability act that could be considered. Amy told me she could due an "offer in compromise" that would reduce the debt with the IRS, but when she sent me the paperwork, she indicated that I would have to pay almost $to the IRS for them to even consider reducing the debtI told her I couldn't afford the fees and she said there was nothing more she could do. I had already set up a payment plan with the IRS prior to making a call to platinum and would've stuck with that payment plan if I wasn't told that they could help me and that I wouldn't be paying them $and then still owing the IRS the full amountThis company has done nothing for me that I couldn't do myself, especially for the $I paid. I have had nothing but problems and lies since my initial phone call with Platinum Tax Defenders starting with putting my husband's incorrect social security number on the POA to not "resolving" anything for me. They want to hide behind a contract I signed under pretenses because I trusted them based on that initial phone call question with Caleb instead of reading all the information that was sent. I deserve a refund as they are not only causing me "financial hardship" but also undue stress and anxiety of having to fight to get a fee given back to me that should have never been charged if I didn't "qualify" for the fresh start program.
Regards,
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