Complaint: I am rejecting this response because: this doesn't solve anything with the customer service issue I have continued to have Regards, [redacted]
Our records show the refund check was mailed on 9/2/in the amount of $ to the address listed on the policy in Spring Valley, CA If you have moved and this is not the correct address please advise so we can void the check and re-issue
Complaint: I am rejecting this response because: Unfortunately there is nothing on your statement that I am not aware of, except that [redacted] spoke with one of the witnesses on 09/15/2014, which according to my count it should be the second witness out of three Also, according Adalina Hernandez, broker, she sent the insured’s statement to Alliance on 09/11/and it was confirmed as receivedAlliance should already have this document st1\: [redacted] / [redacted] Style Definitions */ Regards, [redacted]
Our records indicate we have spoken to you several times since you filed this complaintIn addition, you have accepted our offer to settle the total loss of your vehicle
We have requested Kim call you at onceOur records reveal she called you on Friday 09/12/[email protected] ###-###-#### (Work) Her supervisor [redacted] can be reached [email protected] ###-###-#### (Work)
We have asked the handling adjuster [redacted] to call you at once She can be reached at ###-###-#### (Work) Her manager [redacted] can be reached at the same number with X
Revdex.com: Only after contacting you and the Insurance commissioner of CA did the company respond to any calls or send anything in writing to me Just today, days after the accident and claim filed, did they call me to say they are paying the claim, sending me a check I am accepting this but only because I need my car and cannot wait any longer, take any further steps I believe they would have done nothing had I not complained to you and the commissioner I have reviewed the response made by the business in reference to complaint ID 10179571, and find that this resolution is satisfactory to me Regards, [redacted] **
Our records indicate you did not purchase comprehensive or collision coverage for your vehicle with us
If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:
California Department of Insurance
Consumer Services
Division
*** S*g St, Los Angeles, CA
(800)927-HELP - or ###-###-####
Internet: www.insurance.ca.gov
Based upon the information we have received to date including our insured’s statement, your statement, no witnesses and no police report at the scene we believe our insured was rear ended and pushed into youAs such, we do
not believe our insured was legally liable for the damages you may have suffered as a result of the above referenced lossIf you have any additional informationyou would like us to consider kindly contact the handling adjuster *** *** at ***@allianceunited.com ###-###-####.Please provide your claim number and all correspondence and calls
Our records indicate on September 15, our handling adjuster *** *** ( ***[email protected] ###-###-#### (Work) ) spoke directly to a witness regarding the facts of the losshas obtained both estimates of repairs and photographs of each vehicle involvedhas obtained your statementhas not yet been able to obtain our insured's statement*** will contact you directly when she has completed her investigation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10203971, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because:
I still live at *** *amacha blvd #*** spring valley ca, multiple times I repeated my address when speaking to a Alliance United Insurance representative
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10155430, and find that this resolution is satisfactory to meMy claim number is please have someone from alliance united
contact me as soon as possible
Regards,
*** ***
Revdex.com: Thank you so much for your assistance!
I have reviewed the response made by the business in reference to complaint ID 10138149, and find that this resolution is satisfactory to me
Regards,
*** ***
Please advise if you still reside at the address listed on your policy in Spring Valley, CA91978. If you do not reside at this address please provide a current mailing address and a new check will be mailed
Dear *** ***,
Because both vehicle were backing we are offering 50% to settle your claim
If you have any additional information that may allows us to amend our decision kindly present it to Cinde Johnson at [email protected]
If you feel that your claim has been
wrongfully denied or rejected, you may have the file reviewed by the following state agency:
California Department of Insurance
Consumer Services Division
Complaint: 10211457I am rejecting this response because: Alliance United Insurance is standing behind their customers lies so that they will not have to pay a claimPeriod. Your internet Yelp ratings are full of people complaining about your companies unwillingness to pay for many claims, both from your own customers and people your customers have hit. Your client is the one who "hit and run" and they didn't file a claim with the police that they were hit, I filed the claim, I found the bumper off your insured's car with the license plate still on it, and it took the CHP officer to go to their house and get their story. They didn't do it on their own. I did all of it. Your company should be held in contempt of court for the way you do business and your license to do business in California should be revoked. Your company is a complete scam I will see you in court if you do not want to take care of this claim like you should. Regards,*** *** ***
Our records indicate we have already responded to your letter dated 07/11/on 07/17/whereby you spoke directly to the handling adjuster *** ***His notes reveal:
Called 3614, Spoke with *** ***,
Informed him that I reviewed the letter he sent and that our decision
still standsExplained that I will send him another denialInformed him that
if he still feels we are denying him wrongly that he would need to discuss that
with the department of insuranceExplained to him that we sent them a response
on 6/explaining why we denied his rental invoice and have not heard anything
back from them confirming that we did nothing wrongHe understood
Should you have any additional questions *** can be reached at:
***[email protected] ###-###-####
Complaint: I am rejecting this response because: this doesn't solve anything with the customer service issue I have continued to have Regards, [redacted]
Our records show the refund check was mailed on 9/2/in the amount of $ to the address listed on the policy in Spring Valley, CA If you have moved and this is not the correct address please advise so we can void the check and re-issue
Complaint: I am rejecting this response because: Unfortunately there is nothing on your statement that I am not aware of, except that [redacted] spoke with one of the witnesses on 09/15/2014, which according to my count it should be the second witness out of three Also, according Adalina Hernandez, broker, she sent the insured’s statement to Alliance on 09/11/and it was confirmed as receivedAlliance should already have this document st1\: [redacted] / [redacted] Style Definitions */ Regards, [redacted]
Our records indicate we have spoken to you several times since you filed this complaintIn addition, you have accepted our offer to settle the total loss of your vehicle
We have requested Kim call you at onceOur records reveal she called you on Friday 09/12/[email protected] ###-###-#### (Work) Her supervisor [redacted] can be reached [email protected] ###-###-#### (Work)
We have asked the handling adjuster [redacted] to call you at once She can be reached at ###-###-#### (Work) Her manager [redacted] can be reached at the same number with X
Revdex.com: Only after contacting you and the Insurance commissioner of CA did the company respond to any calls or send anything in writing to me Just today, days after the accident and claim filed, did they call me to say they are paying the claim, sending me a check I am accepting this but only because I need my car and cannot wait any longer, take any further steps I believe they would have done nothing had I not complained to you and the commissioner I have reviewed the response made by the business in reference to complaint ID 10179571, and find that this resolution is satisfactory to me Regards, [redacted] **
Our records indicate you did not purchase comprehensive or collision coverage for your vehicle with us
*g St, Los Angeles, CA
If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:
California Department of Insurance
Consumer Services
Division
*** S
(800)927-HELP - or ###-###-####
Internet: www.insurance.ca.gov
I have asked our handling adjuster to call you at once*** *** *** (Work) &
***@allianceunited.com
Based upon the information we have received to date including our insured’s statement, your statement, no witnesses and no police report at the scene we believe our insured was rear ended and pushed into youAs such, we do
not believe our insured was legally liable for the damages you may have suffered as a result of the above referenced lossIf you have any additional informationyou would like us to consider kindly contact the handling adjuster *** *** at ***@allianceunited.com ###-###-####.Please provide your claim number and all correspondence and calls
Our records indicate on September 15, our handling adjuster *** *** ( ***[email protected] ###-###-#### (Work) ) spoke directly to a witness regarding the facts of the losshas obtained both estimates of repairs and photographs of each vehicle involvedhas obtained your statementhas not yet been able to obtain our insured's statement*** will contact you directly when she has completed her investigation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10203971, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint:
I am rejecting this response because:
I still live at *** *amacha blvd #*** spring valley ca, multiple times I repeated my address when speaking to a Alliance United Insurance representative
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10155430, and find that this resolution is satisfactory to meMy claim number is please have someone from alliance united
contact me as soon as possible
Regards,
*** ***
Revdex.com: Thank you so much for your assistance!
I have reviewed the response made by the business in reference to complaint ID 10138149, and find that this resolution is satisfactory to me
Regards,
*** ***
Please advise if you still reside at the address listed on your policy in Spring Valley, CA91978. If you do not reside at this address please provide a current mailing address and a new check will be mailed
Dear *** ***,
Because both vehicle were backing we are offering 50% to settle your claim
If you have any additional information that may allows us to amend our decision kindly present it to Cinde Johnson at [email protected]
If you feel that your claim has been
wrongfully denied or rejected, you may have the file reviewed by the following state agency:
California Department of Insurance
Consumer Services Division
Complaint: 10211457I am rejecting this response because: Alliance United Insurance is standing behind their customers lies so that they will not have to pay a claimPeriod. Your internet Yelp ratings are full of people complaining about your companies unwillingness to pay for many claims, both from your own customers and people your customers have hit. Your client is the one who "hit and run" and they didn't file a claim with the police that they were hit, I filed the claim, I found the bumper off your insured's car with the license plate still on it, and it took the CHP officer to go to their house and get their story. They didn't do it on their own. I did all of it. Your company should be held in contempt of court for the way you do business and your license to do business in California should be revoked. Your company is a complete scam I will see you in court if you do not want to take care of this claim like you should. Regards,*** *** ***
We have asked the handling adjuster Nancy Bonilla to call you asap
Our records indicate we have already responded to your letter dated 07/11/on 07/17/whereby you spoke directly to the handling adjuster *** ***His notes reveal:
Called 3614, Spoke with *** ***,
Informed him that I reviewed the letter he sent and that our decision
still standsExplained that I will send him another denialInformed him that
if he still feels we are denying him wrongly that he would need to discuss that
with the department of insuranceExplained to him that we sent them a response
on 6/explaining why we denied his rental invoice and have not heard anything
back from them confirming that we did nothing wrongHe understood
Should you have any additional questions *** can be reached at:
***[email protected] ###-###-####