The Connor Group, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have provided dates, times and individuals I spoke to and absolutely discussed my unhappiness with the Blue Book program; for the Blue Book to say they have no record of this is really disappointing and is totally inaccurate I spoke to three different individuals; some of them two or three times so I do not accept their information as valid The essence of it is, Blue Book did cancel my program for the calendar year of and though I appreciate it, I feel that many months passed before anyone paid any attention to my concerns and now that they say they have no record of me calling is further disappointment Had I not contacted the Revdex.com, I do not believe my concerns or ongoing complaints would have been paid attention to by them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by MBI Associates, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The Blue Book Building and Construction Network has been in business since and find it distressful that a complaint has been filed against us.Due to the fact that this is a current -customer, I asked our Customer Success Department to research this further since they are the contact avenue for current customers that are experiencing problems or have questions I heard back from the Manager of Customer Success that the customer had been contacted by Edie D [redacted] - the sales representative on 217and that a meeting had been scheduled for between Edie D [redacted] (Blue Book Sales Rep), Stephanie D [redacted] S [redacted] and Richard (from Elite Marble and Granite) During the meeting, the customer was shown how to open plans, which was what was stated in the complaint They also were shown how to properly navigate within the system According to the Sales Rep - Edie D [redacted] , the customer was satisfied with what they learned during the meeting.At this time, we feel that the customer's problem has been resolved and no further action is required

Please be advised that The Blue Book Building and Construction Network has been in business since and we take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against usWe do see that as [redacted] *** states, he entered into a contract with our company in December Many, if not most of our contracts are produced electronically and when processed are sent to the email address provided by the customer In this case, it is the same email address that [redacted] has listed in the complaint Therefore, after the contract was agreed to, [redacted] was emailed a copy of the contract (which is attached) which clearly shows that the contract was for years and is non-cancelable prior to the expiration date of its term, which in this case was December Also, most of our contracts are set up to be paid monthly by our customers to make it easier to pay for In no way does that mean that the service is monthly and can be canceled prior to the end of the term as stated in our terms and conditions[redacted] also states that the Sales Rep showed him the documents at the time he agreed to the contract and as he states “I didn’t think much of it at the time” – Unfortunately, it seems that the customer was unsure of exactly what they had purchased but this does not put any blame upon us At this time, we would be willing to let [redacted] out of his second year of his contract, but he would need to pay the remaining one year balance due of $737.10.If he is willing to accept this offer, he should contact our Customer Success Department to final the payment us why here

We received complaint and searched our system for the complainant by her name address and phone and we are unable to locate any of the aboveAll phone calls are recorded along with a log of numbers and her number is not found on any phone logs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If indeed all of the services provided by this company are contractual, they should be clearly stated multiple timesThe salesperson should state it aloud to the customer along with showing said customer the contract agreement's terms and conditions prior to the purchase of said contractual agreement serviceIf you can change the cost that I owe to you to different prices every time we chat, you can just as well change it to zeroThe more you fight with me the less I'd like to pay you anythingThere's a company called Indus Solar that wants to start a class action lawsuit against you guys because of the same exact situation that I'm inWhy? Why can't you just be honest with your customers and do what it takes to make them happy? If you do good things to people eventually good things will happen to youEver heard of the company [redacted] ? Jeff B [redacted] started that in his garage and years later it is now fighting to be one of the richest companies in AmericaThey have hands down the best customer and employee service I've seen in any businessJust because it worked years ago doesn't mean that it works now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will be waiting until we receive proof of closure of the accountI was told by the sales representative that she has closed our account and will not be charging us any further In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have received the attached complaint and at this time, due to the fact that it is a current year customer, the issue will need to be addressed by our Customer Success team.I am forwarding the complaint to the Customer Success Manager and will have them open the account up as a dispute Upon resolution of the dispute, I will update the notes here to reflect what the resolution is to the dispute

The business has responded Please see below:Please be advised that The Blue Book Building and Construction Network has been in business since We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed against usUpon reading the complaint, [redacted] is alleging that he never signed a renewal contract with us To clarify, we have a signed, executed renewal contract signed by [redacted] from February for the 2016/years [redacted] ***’s payments for this contract were scheduled to start 9/*/and continue for months at $per month According to our Business Development Manager (David N [redacted] ), [redacted] actually changed his artwork for his ad copy and also moved an ad from our LA edition to the OR edition (this is a change to what he had for his advertising) [redacted] was also told he would be receiving proofs showing the changes that he had requested Starting in June (according to the Business Development Manager), [redacted] called from [redacted] and requested a copy of the contract In August, someone again called our Customer Success team and requested a copy of the contract which was emailed to [redacted] *** The Business Development Manager also had a phone conversation with [redacted] on October *, in regards to this matter as well and also emailed another copy of the contract to [redacted] ***.Although we still stand firm on the fact that we have a valid renewal contract signed by [redacted] ***, we do not wish to have a negative business relationships with our customers Due to this, this issue has now been referred to the Business Development Manager and our Customer Success team to see if an amicable agreement can be reached between our company and [redacted] ***Carolyn S [redacted] Customer Payment Services and Collections Manager [redacted]

The new number provided was called twiceFirst call made was on 1-**-and a message was left and again on 3-*-where we were told that the number was incorrect and it was immediately removed from the accountNo calls were received from the new number as per our phone log She will not be receiving another call from our company

*** *** did enter into a contractual agreement with our company - it is an electronic contract which does have terms and conditions on it that are agreed to which a check box. He is stating that he wasn't told about the contract, but 100% of our business is done via contracts, we have no verbal agreements and he paid five payments before doing a charge-back on his credit card. It comes down to the customer's word against the sales reps word. In these cases, our next step would be to send this type of customer to a collection agency - in terms of trying to make amends with the customer, we would be willing to compromise and take $as a settlement in full to close this issue with this customer.If the customer is interested in this settlement offer, please have him contact us, otherwise, the full balance would be due and we are standing by our contract

In regards to GMA finding our response unsatisfactory, we disagree. Our company uses digital orders (of which a copy was attached to our 1st response and was also sent multiple times to the customer) which are agreed to by the customer. The owner of GMA agreed to this contract on 4/**/when the contract was presented to him in person as described in the previous response, so the claim of there being no digital contract is false.Also, the customer presented an email from the sales rep stating that "Your account with the Blue Book will be cancelled" - no where did it state that it did not need to be paid for. The sales reps intent here was to cancel the customers account, due to the fact they said they were not going to pay and have it sent to a collection agency. Cancelling the account to the customer and to our company obviously mean different things and the customer was told multiple times that the contract was not cancellable - the rep did not say that the contract was going to be cancelled, they said the "account".Unfortunately, this is a situation where we and the customer don't agree on what the facts are. In light of that, we would be willing to drop down the contract to the old rate of $for the contract term as a gesture of good faith.If the customer wants to agree to this, they need to contact Mary Ann Crisci at our office and let her know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not agree with this because like I said before I was never notified of a contract until well after the first swipe of my cardThat is wrongIf you are selling something with a contractual agreement attached to it, wouldn't you think you would tell the consumer about it multiple times prior to? Wouldn't you ask for a signature from them that states "I have read and accept these terms" or something along the lines of that? It is common sense but you're salesman did not do thatHe accepted the terms for me without my permission by not telling me about itThat is wrongWhen I simply Google Bluebook reviews I've found a dozen stories all the sameNo warning of a contract and people sign up and you force them to payThat is wrongThat might have worked in but not today.
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Contractors Register, Inc. regarding complaint ID ***.Sincerely,*** ***

In regards to Revdex.com Complaint #***, *** *** claims that they tried several times to cancel by certified mail, fax, etc. We have no
receipt of any certified mail from this customer and would request the proof of who signed for the certified mail. Also, this customer was an existing 2014/customer and they re-signed another two year contract for 2016/2017. The same business development representative sold them both contracts and is still employed by our company, so they should have been able to get in touch with her (*** ***)In response to them cancelling, it is clearly stated on the contract that it is “non-cancellable”. Also, this customer signed up to pay monthly by credit card and we submit payment four times a month (if it is declined) to try to obtain payment. Upon the decline on the *** and *** of the month, an email is sent to the customer stating that the payment was declined. On this email is all of our companies contact information, so there would be no reason for them not to directly contact our corporate offices to try to resolve this issue. This customer’s credit card declined November 2015, December 2015, January 2016, and February 2016, so they would have received eight decline notices from us. On 2/***16, Justin did actually contact our corporate office and stated that he wanted to cancel. At this time, he was informed that the contract was “non-cancellable” I have attached copies of both the original 2014/contract as well as the 2016/contract. This customer has paid nothing for their program that they received services for. They are currently at a collection agency for non-payment and I suggest that they negotiate a settlement with the collection agency at this time Carolyn S*** Customer Payment Services and Collections Manager The Blue Book Building & Construction Network ###-###-#### ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business should review their search criteria They have repeatedly called me at ###-###-#### I wish all future communications to cease
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Re: Complaint #***Customer: *** ** *** - LMCompanies Please be advised that The Blue Book Building and Construction Network has been in business since ***. We take great pride in providing our customers with outstanding customer service and find it distressing
that a complaint has been filed against us.As per our records, *** *** signed a year contract with our company on 10/**/14, for the years and 2016. As he stated, he did sign up to pay monthly, at $275.83/month for the period 1/- **/2016. I have attached a copy of the signed contract.I have checked our records and have found no notes from our Customer Success team that *** *** has called our headquarters office to dispute this contract, nor any other notes stating the same. At this time, if *** *** wants to dispute this contract, he will need to call our Customer Success Department at ###-###-####. I have cc'd our Customer Success manager on this email, so she will be aware of it. Sincerely,Carolyn S*Customer Payment Services and Collections Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Attached is a copy of the email the representative sent to me cancelling the contract The representative saying they never said that was a lie There is no "digitally" signed contract
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The Blue Book Building and Construction Network takes pride in servicing our customers fairly and is distressed that a complaint has been filed against us.After researching this account and speaking with the sales representative in the area, we have decided to write-off the remaining balance due
from DDazzled and they have a zero balance at this time.In no way are we admitting any wrong doing, but due to the fact that the sales representative who originally sold this order is no longer with the company and the territory was open for an extended period of time, we are willing to write off the remaining balance as a gesture of good will towards the customer. We have no recorded notes that the customer questioned the order (which was approved by the customer), and the new sales representative claims to have sent emails and leads to this customer with her contact information for any questions although she never heard from them either. We also note that the contract that we have has the contract as annual, not monthly, thus the entire amount being due in January vsit being $a month