The Connor Group, LLC

The business has responded.  Please see below:Please be advised that The Blue Book Building and Construction Network has been in business since 1913.  We take great pride in providing our customers with outstanding customer service and find it distressing that a complaint has been filed...

against us. Upon reading the complaint, [redacted] is alleging that he never signed a renewal contract with us.  To clarify, we have a signed, executed renewal contract signed by [redacted] from February 2015 for the 2016/2017 years.  [redacted]’s payments for this contract were scheduled to start 9/*/15 and continue for 24 months at $259.35 per month.  According to our Business Development Manager (David N[redacted]), [redacted] actually changed his artwork for his ad copy and also moved an ad from our LA edition to the OR edition (this is a change to what he had for his 2015 advertising).  [redacted] was also told he would be receiving proofs showing the changes that he had requested.  Starting in June (according to the Business Development Manager), [redacted] called from [redacted] and requested a copy of the contract.  In August, someone again called our Customer Success team and requested a copy of the contract which was emailed to [redacted].  The Business Development Manager also had a phone conversation with [redacted] on October *, 2015 in regards to this matter as well and also emailed another copy of the contract to [redacted].Although we still stand firm on the fact that we have a valid renewal contract signed by [redacted], we do not wish to have a negative business relationships with our customers.  Due to this, this issue has now been referred to the Business Development Manager and our Customer Success team to see if an amicable agreement can be reached between our company and [redacted]. Carolyn S[redacted] Customer Payment Services and Collections Manager [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We need further clarity on how you are willing to settle this.  After reading your response it seems that you are offering a waiver of an amount.  What does that amount reflect?  We also want verbiage that we will not be charged any other charges by these companies.  We charge the position, titled Loading Dock Equipment, which never even pertained to our business and we could have saved $83.00 per month, but we would have to wait until July of 2016 to do that.  We should have never been grouped in that position.  That alone has been a loss of $747.00 to date. Are we going to be compensated?  Please be clear on exactly your settlement and we want to see language that no additional charges will be made to our company going forward.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]