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The CORE Institute Reviews (67)

Thank you for notifying The CORE Institute of a consumer’s concernWe work hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectations.We take great pride in
our patients and have a dedicated Patient Advocate that is available to our patientsThe Patient Advocate receives and communicates feedback from our patientsThe physicians, administrators, and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedbackWe use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improve.We have received your request for response regarding complaint ID# ***However, in accordance with our policies and procedures, we resolve patient matters directly with our patientsThe CORE Institute complies with industry regulations, insurance and government payor policies, as well as our own corporate policies to protect patient informationConsumers are welcome to contact our Patient Advocate at ###-###-#### regarding their concerns.Again, we thank you for notifying The CORE Institute of a consumer’s concern.Sincerely, *** ***Director, Quality Assurance

Dear Revdex.com: Thank you for notifying The CORE Institute of a consumer’s concern. We work hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed
those expectations. We take great pride in or patients and have a dedicated Patient Advocate patients are free to contact. The Patient Advocate receives and communicates feedback from our patientsThe physicians, administrators and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedback. We use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improve.We have received your request for response regarding complaint ID#***. However, in accordance with our policies and procedures, we resolve patient matters directly with our patientsThe CORE Institute complies with industry regulations, insurance and government payor policies, as well as our own corporate policies to protect patient information. Consumers are welcome to contact our Patient Advocate regarding their concerns at ***.Again, we thank you for notifying The CORE Institute of a consumer’s concern

November 1, 2017: Revdex.com of Central, Northern and Western Arizona (Revdex.com)RE: COMPLAINT ID# *** Dear Revdex.com: Thank you for notifying The CORE Institute of the second consumer’s reviewWe work hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectationsWe take great pride in our patients and have a dedicated Patient Advocate that is available to our patientsThe Patient Advocate receives and communicates feedback from our patientsThe physicians, administrators, and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedbackWe use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improveWe have received your request for a second response regarding complaint ID# *** However, in accordance with our policies and procedures, we resolve patient matters directly with our patientsThe CORE Institute complies with industry regulations, insurance and government payer policies, as well as our own corporate policies to protect patient informationConsumers are welcome to contact our Patient Advocate at *** regarding their concernsAgain, we thank you for notifying The CORE Institute of a consumer’s reviewSincerely, Jason A*** Patient Advocate, Quality Assurance The CORE Institute

MY LIFE PARTNER HAD DOUBLE HIP RELACEMENT WITH DR *** BETWEEN AND SHE TRIED TO SEE HIM ABOUT PAINS AND COMPLAINTS HIS PA AND ASSISTANT KEPT GIVING HER PILLS FOR PAIN, SHE EVENTUALLY LOST HER KIDNEY AND LIVER FUNCTIONS,AND SHE DIED APRIL 6TH *** NEVER SAW HER AND HIS AIDS LOST HER APPOINTMENTS DIFFERENT TIMES AND INSISTED SHE SHOULD USE ASPIRIN OR EQUIVALENT, WHEN HER BODY WAS SCANNED AT BANNER, THE DOCOTR SAID HER RIGHT HIP WAS A MESS AND COULD NOT MAKE OUT THE MUSCLE MASS, "THANK YOU ***", YOU GAVE MY LOVE A LIFE FILLED WITH PAIN

January 19th, 201*
"Calibri","sans-serif";"> Revdex.com N12th Street Phoenix, AZ RE: COMPLAINT ID# [redacted] Dear Revdex.com: Thank you for notifying The CORE Institute of a consumer's concern. We work hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectations. We take great pride in our patients and have a dedicated Patient Advocate patients are free to contact. The Patient Advocate receives and communicates feedback from our patientsThe physicians, administrators and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedback. We use all of our patient's feedback as a learning opportunity; it is the basis upon which we continuously improveWe have received your request for response regarding complaint ID# [redacted] . However, in accordance with our policies and procedures, we resolve patient matters directly with our patientsThe CORE Institute complies with industry regulations, insurance and government payor policies, as well as our own corporate policies to protect patient information. Consumers are welcome to contact our Patient Advocate regarding their concerns at [redacted] Again, we thank you for notifying The CORE Institute of a consumer's concern. Sincerely, Tanya B[redacted] Director, Quality Assurance

January 19th, 201* Revdex.com 4428 N. 12th Street Phoenix, AZ 85014             RE: COMPLAINT ID# [redacted]  Dear Revdex.com: Thank you for notifying The CORE Institute of a consumer’s concern.  We work...

hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectations.  We take great pride in our patients and have a dedicated Patient Advocate patients are free to contact.  The Patient Advocate receives and communicates feedback from our patients. The physicians, administrators and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedback.  We use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improve. We have received your request for response regarding complaint ID# [redacted] .  However, in accordance with our policies and procedures, we resolve patient matters directly with our patients. The CORE Institute complies with industry regulations, insurance and government payor policies, as well as our own corporate policies to protect patient information.  Consumers are welcome to contact our Patient Advocate regarding their concerns at [redacted] Again, we thank you for notifying The CORE Institute of a consumer’s concern.  Sincerely, Tanya B[redacted] Director, Quality Assurance

Thank you for notifying The CORE Institute of a consumer’s concern. We work hard to exceed the expectations of those people in the community who rely on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectations.We take great pride in our...

patients and have a dedicated Patient Advocate that is available to our patients. The Patient Advocate receives and communicates feedback from our patients. The physicians, administrators, and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedback. We use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improve.We have received your request for response regarding complaint ID# [redacted]. However, in accordance with our policies and procedures, we resolve patient matters directly with our patients. The CORE Institute complies with industry regulations, insurance and government payor policies, as well as our own corporate policies to protect patient information. Consumers are welcome to contact our Patient Advocate at ###-###-#### regarding their concerns.Again, we thank you for notifying The CORE Institute of a consumer’s concern.Sincerely, [redacted]Director, Quality Assurance

They do not care for the patients, they are only out to make the most money.
I had hip surgery scheduled. All plans were in place for my family to take me, do some aftercare, work commitments taken care of, ect...
I went to all my pre op appointments, completed all tests, did the hip joint class and toured the hospital
10 days before my surgery, they called and said my health insurance refused to pay to have the surgery done at the hospital. And now I HAD to have it at their 'surgeon owned" surgical facility. and at a later date.
I called my health insurance and they said I was NOT refused at all.
So the next day I called the doctor office back to find out what was going on.

Thats when they said Sorry for the "mistake" (lie) but the surgeon just got hip equipment in the surgery center and so they were making all patients go there from now on.
Too bad that I had everything ready to go.

They are ONLY in it for the money. To LIE to a patient, to upset them and not care is just never anything you want to experience when you count on these people for their care.
I would never have a total hip replacement at a surgical center.

I hate that I have to find another orthopedic doctor and start all over, but I will. I want my doctors to care about me.. the worried patient, MORE than just getting more money.

I will never go back to this place. they lie to you, do not care that you are upset, do nothing to resolve the issue.
integrity is a big deal when you are counting on health care professionals to take the very best care of you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Core Institute called me on 9/1/15 relaying the same information in their response to you.  Core Institute's "[redacted]" called, identified herself as my "advocate" and said my refund would be promptly processed.  As of 9/8/15 I have NOT received a refund.  "[redacted]" told me to call her if I did not receive a refund by 9/11/15.

Both my husband and me went to the new Core Institute here at the [redacted] in Arizona. We were very pleased with Dr. Gene P[redacted] and would have gone back for more followup, but the clinic after only six months after opening is moving out! I couldn't understand why a newly-built clinic would close after only six months? Now, I think I have a clear idea why. In July of 2016, I made my fourth visit to the clinic and paid a co-pay with a personal check as I always did at the front desk. My check was put through an electronic transfer system. I received a receipt of payment. A few weeks later, I received a phone call from The Core Institute Billing Department asking me to pay a second time over the phone using credit card, because, I was told, they had a system problem with all the electronic check payments and my check was denied by the bank--they said they didn't get my $25 co-pay. I did not pay them over the phone assuming this might be a scam, and I asked them to bill me instead. (They did not offer any written proof that they did not receive my money). Low and behold, my bank statement shows that they debited my checking account and indeed received my $25. Core asked me to send them proof that I paid by sending them my bank statement! I did not. Instead I called my bank and my bank composed a letter to them stating that my checking account shows a debit made to Core Institute for $25 on 7/06/2016. I mailed them the letter from my bank, a copy of my receipt, and all supporting documents showing I paid--including that I had sufficient funds in my account. It is now August 22, 2016 and there has been no resolution to this issue. I contacted Medicare with this problem and they told me to call my insurance company. Did that. On a three-way conversation between my insurance company, Core Institute and myself we discussed this problem. Andrea at The Core Billing Department confirmed that the issue was not my fault, but it was an error on their billing system. My insurance company asked why they would not credit my account knowing it was their fault. All Andrea said is that I have to send them a confirmation that my $25 co-payment was debited and sent to them. I DID THAT! It has now been a month and a half and when I call the Core Billing Department Andrea still tells me they haven't received my information I mailed to them. However, wait! This is just an example of a problem I'm having, but my husband had a different billing problem with Core. He had only one appointment with them a few weeks ago. His only appointment. He paid a $35 co-pay from his insurance at the front desk when he arrived for his appointment. Later, when he reviewed his bank statement it showed that Core Institute debited his account for the $35 and then three days later they debited his account a second time for another $35 without his knowledge and thus doubled billed him!! I truly believe the reason why we lost our beautiful Core Institute is because of faulty and sloppy billing practices in the Core Institute Billing Department. Maybe the doctors thought that their patients were bouncing checks and that just isn't the case here. Green Valley residents are responsible people. I would suggest that there be an internal and external investigation into The Core Institute's billing practices and company. It seems that they are illegally over-charging Medicare patients and others. this is a federal offense and should be looked into.

October 31, 2107: Revdex.com of Central, Northern and Western Arizona (Revdex.com). RE: COMPLAINT ID# [redacted] Dear Revdex.com: Thank you for notifying The CORE Institute of a consumer’s review. We work hard to exceed the expectations of those people in the community who rely...

on us for their health care needs and we take seriously any indication that we do not meet or exceed those expectations. We take great pride in our patients and have a dedicated Patient Advocate that is available to our patients. The Patient Advocate receives and communicates feedback from our patients. The physicians, administrators, and other clinical personnel who staff our Quality Assurance Program thoroughly review this feedback. We use all of our patient’s feedback as a learning opportunity; it is the basis upon which we continuously improve. We have received your request for response regarding complaint ID# [redacted]. However, in accordance with our policies and procedures, we resolve patient matters directly with our patients. The CORE Institute complies with industry regulations, insurance and government payer policies, as well as our own corporate policies to protect patient information. Consumers are welcome to contact our Patient Advocate at [redacted] regarding their concerns. Again, we thank you for notifying The CORE Institute of a consumer’s review. Sincerely, Jason A[redacted] Patient Advocate, Quality Assurance The CORE Institute

Long Story Short.. Went to CORE, as recommended by a friend.. Went 06-18, 06-24- and 06-29-2015 with a diagnosis visit on 07-07-2016. Had problems with shoulder pain,that progressed through lower body. Primary Doctor thought Arthritis, noway does arthritis progress thru the muscles,or cause confusion, tremor,and gait issues.
FIRST 06-19-2015 visit, tell the doctor symptoms.. Doctor doesn't even take notes...He says MRI is needed, writes order, and he schedules appt at office on 06-24 for emg of upper body, then appt, emg of lower half.6-29*2015. Gives me an order with dates showing what is needed and what will be ordered, tells me that he will need a pre authorization for MRI.
2nd visit EMG done on upper limbs, results, he say's Carpel tunnel both hands. He says he will orders carpel tunnel glove prosthetic to be worn, and puts me on Pain Meds.
Went home, wondering why no appointment call has been received for MRI
Called Core says they sent the order over on the 19Th of June, I got phone number from Core and called MRI provider, who stated MRI Order not Received.
Called Core, stated Provider shows no record of any order for MRI... Lady on phone states they faxed over, I asked will you refax? She say's she will TRY.....
Waited 30 Minutes, Called My Insurance Provider.. I explain the problem.. The insurance provider, 3 way calls the M.R.I provider, NOTHING Recieved! with the M.R.I provider on the phone, I asked the insurance carrier, "do I need PRE AUTHORIZATION for this M.R.I.?" There response..NO. Can I go to any provider I choose? YES ! .. Next Question was to MRI.. Can you get me in TODAY or Tomorrow for this M.R.I., or do I call around and find someone else? On Hold 10 Minutes.. Schedules MRI That day... But they need the ORDER from CORE..
Insurance REP 3 way phonecall's core. We fight to get the order FAX sent. Takes 1 and a half hours.... I get the M.R.I
3rd VISIT... EMG of lower limbs. I hand deliver the M.R.I to the doctor... and write it in my note book . Asked what was causing my falling down, confusion, tremor, shoulder pain... Doctors response... " Your nerves." When is your next visit he ask's... In AUGUST.. Oh, that is too long let's make a visit for Diagnosis on 7-7-2016.. Great, I think...Finally some results..
4th Visit... Rescheduled an hour later than told on 3rd visit..... Sat in Waiting room 1 hour 10 minutes after my appt time, brought to Doctors office.... NURSE.asks... "What are you doing here, we just saw you on the 18th of June?"... I REPLY..I am here for my diagnosis.. The doctor made this appt for me... I then read 3 magazines cover to cover and waited 45 more minutes...
The Doctor comes into the room, and does NOT even know my Name.. We shake hands and he says what can we do for you today? I was shocked.. and replied..."I am here for my diagnosis."
He smiled and snickered... A diagnosis? Have WE completed all the tests? I said, YES..
Then he ask's "Have you had the M.R.I ?"
That is when I went ballistic.. who is the doctor here? I explained all the troubles I had with getting the M.R.I. (See Above), that It was like a ZOO around here at core...
YOU GET MY DRIFT.... I can't type anymore... Just Run as fast as you can away from this mess..You deserve better.

The CORE Institute did not make any attempt to resolve this matter after I mailed several letters to the CEO. They over-charged me $267.70 for an office visit, that I had previously canceled. Dr. John B[redacted] of the CORE Institute should be rated "F."

We have had nothing but issues with this business trying to schedule a surgery. When we left our appointment mid-August, we were told we would be contacted by their scheduling team to set up my husband's surgery. 2 weeks went by and we heard nothing from The Core Institute. So my husband called The Core Institute and got the run around - the main office doesn't schedule so he is transferred to the doctor's staff but when we talk to the doctor's staff, we are told they don't schedule, the main office does. This goes on for a week until finally we asked to speak with an office manager and have now been waiting for 3 weeks to schedule an appointment. Finally we got the appointment schedule for mid-September. ON THE DAY of the surgery, my husband gets a call from the office asking to change the time to earlier in the day to go to the hospital when my husband is at work. My husband said he could not change the time and needs to keep the original appointment time. The Core Institute employee tells my husband that he needs to change it and that the doctor will not be at the hospital at the original time. He already confirmed the information with the hospital earlier in the day and asked the employee why [redacted] confirmed the original time and now the employee wants to change it. The employee says she doesn't know and that my husband has to change his time or the doctor won't do the surgery. My husband then asks to speak to manager so then confirms what Banner originally confirmed which was the original surgery time. We will NEVER go back to The Core Institute nor will we refer people to them.

+1

Please find our response attached.  If you have any questions please let me know.  [redacted]

I can never get my doctors assistant to call me back regarding my pain issues. I have left so many messages over the past years and never once did she forward it to my doctor. Also they have on numerous occasions stated that my insurance did not approve my procedure when in fact they did not send in the request. So meanwhile I cannot get help with pain control. I have had to go to the er and urgent care to help, personally I think this is uncalled for when my doctor could get me on something more appropriate for my pain levels. Is this just the assistant or is this the cores way of avoiding their patients?

+2

I went to the Core Institute after breaking my elbow. The doctor I saw wanted to numb the area so she could manipulate my arm, I refused. She them immediately recommended surgery. The ER doctor told me it was a minor break so I told her I would like to get a second opinion, Which I would recommend everyone do. My second opinion said he would never perform surgery on such a minor break. I am great today, glad I didn't allow them to put pins and screws in my arm. But they submitted a bill to my insurance company that stated they performed the manipulation. I had the insurance investigate and sure enough no notes in the file that the services were ever delivered. It would have been the end if Core would have just credited my account, but they are harassing me to collect for services they did not deliver. I would like to know if there are other who have experienced being over or incorrectly charged for services.

In my contact with the Core Representative a few minutes ago, he stated that The Core Institute had submitted a bill to the Pacific Medical Center (my primary care facility).  This is news to me.  I have had not any news from the Pacific Medical Center that this had taken place.  Furthermore, when I made the payment to the Core Institute on June 14 for all the charges Medicare said I owed $259.73, a subsequent statement from the Core Institute only listed fractional amounts of what I paid to them, not the full amount.  Furthermore on my payment check, I noted payment in full for all services during the time frame (specified n the check).  The check was cashed.  Legally, the Core Institute by cashing the check confirmed that all payment was made. In the phone call a few minutes ago to the one who handles disputes, he stated that Medicare said the Pacific Medical Center should have paid the charges they paid and revoked them.  ON the statement from the Core Institute it does lists amount on the original bill that the Pacific Medical Center paid.  I have had no word from the Core Institute or the Pacific Medical Center that this follow up call for payment was made.  Therefore I still stand by my payment check stating payment in full.[redacted]

I have been going to the Core Institute for many years. The past couple of years they have gone downhill. I went to a hip doctor, Dr. [redacted]. He had no clue what he was doing. I ordered his notes and nothing made sense. He even had the wrong hip diagnosed. I never went back to him and he is no longer there.
I also have an issue with severe neck pain. The pain goes up my neck into my head causing severe headaches. I've had x-rays and MRI's and all [redacted], P.A. would do is schedule different kinds of injections which didn't help. I had 5 injections from 1/2013 to 12/2013. I never see Dr. [redacted] who should really be making decisions on the injections. The only time I saw him was when he was administering the injections. There have been times I was in such severe pain and when I called, I was told I would have to make an appointment, the first being 2 weeks. When you call and need someone to call back, no one calls. I waited a whole week for a callback and then I got the excuse that she was on vacation, or they never got the call, etc. My last visit to [redacted] on 12/31 she told me I couldn't have surgery because I had too much arthritis. Shouldn't that be Dr. [redacted]'s or Dr. [redacted] (spine surgeon)call? She scheduled me for another shot for today. I cancelled it. I went to another orthopedic practice last week and was told I definitely had too many injections and I'll be going to physical therapy. I am so done with Core. They have no concern for their patients.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.[As requested I want my money returned immediately and an apology letter from The CORE.]
Regards,
[redacted]

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Address: 3010 W Agua Fria Fwy Ste 100, Phoenix, Arizona, United States, 85027-3944

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