The Cozy Critter

I've been trying to contact someone for a couple weeks - emails, texts, messages, phone calls. No one is there, as far as I can tell. No response. I'm going to consider this company to be out of business. It's a shame, because I've really liked their products.

I have been a customer for the last four years and never had a problem in the past. Cute collars. This time I ordered 2 collars, one for each of my dogs. It has been a month and half and nothing. The payment cleared within 3 days of the order but haven't heard anything.
Left email message and nothing. Wish I would have done a little research before ordering, but like I said - never had a problem until now.
I don't know what has happened with this business in the last few months - they have lost me as a customer.

Some similar problems as previous reviews. In April 2018 my order of two embroidered collars become covered with black spots by August 2018. I sent texts with photos and experienced the same lack of response as other people: phone not being answered, voice mailbox full, no response to texts, no response to emails. Finally they agreed to remake the collars and if it happened again, they would remake them with a different fabric. In following up the responses were the same. I received the replacements in October '18 and by March 5, 2019 again I sent texts with photos that the collars had black spots. They have not responded to the text, or to an email and the phone is unanwered, voice mailbox full. On 3/15/19 I filed a complaint with the RevDex.com, but there are other very similar complaints as far as lack of response and it doesn't appear they have answered to the BBB either.

I wrote a review a few days ago about not receiving my collars for months and the lack of communication. I did receive my collars on Friday and a text apologizing. These are the cutest and best collars I have found. I texted when I received the collar and thanked them, but also explained that better communication was necessary. Hoping that Cozy Critter is able to work on this and stay in business.

I ordered 6 collars from Cozy Critter the end of December. I have ordered collars from them for 12 years and never had a problem. The delivery had always been prompt, the collars were of good quality and they were so fun. I loved all the choices. However, this time I received an email co firming the order, the money was taken out but package never came. I assumed I messed up so the end of January reordered, after all had never had problem before! Again it is now 3/6/19 well over a month from my second order and no collars. I sent Emails, but heard nothing. I tried calling, but the voicemail was Full. What irked me the most is when I sent a text asking if they were still in business, I received a prompt response saying “Yes, we are” with a smiley! I gave my Dec order number and date of Jan order and let her know I wanted and deserved my product...surprisingly, no prompt response! I left a voice message once I was able to. I reported them to BBB and am in the process of filing with my bank. I texted the number to let them know I had reported them and that I was at my bank. Prompt response apologizing and a tracking number of an order. We will see. Sadly, I don’t think I will order from this company again. Hopefully, I do get those 12 collars so should be good for years for our two young dogs. Management will hopefully figure it out before they go under.

I have called *** times and left messagestimes yesterday and once today and have not got a call backI am very frustratedIt is very unprofessional to not get a call back after callsMy order arrived and is the wrong orderWould like correct item sent to me ASAP I have also tried the chat on their website, which is unavailable every time I tryAlso tried email, but my email will not go through

- Placed an order through the Cozy Critter web site on 11/06/for a martingale dog collarThe order number is *** 
- Cost of the collar, shipping and handling is $
- I hadn't received any update by email or phone on the progress of my purchase, so I sent an email to [email protected] the end of the week prior to Thanksgiving requesting an updateNo response to my inquiry was received
- Called and left a message the week of Thanksgiving asking for an updateNo acknowledgement or response was received
- First week of December called and left a message requesting a call back and follemail sent asking for an updateNo acknowledgement or response was received
- Left voicemail on 12/and follemail was sent asking for an updateNo acknowledgement or response has been received
- Called and left a message on 12/asking for an updateAt this time no response to this call has been received and based on my experience I don't expect any resp

I ordered two dog collars from this company on October The money was taken from my bank account that day through PayPal(45.00)After weeks I emailed, asking for information about my orderI received no responseI then called and received no responseI filed a complaint with PayPal, who also contacted themStill no responseI finally filed a claim with *** and they sent me these two gargantuan collars that, if I put them on the smallest setting, will fit my dogI'm afraid to send the collars back because I KNOW I won't get my refundI want my money backThen I'll send the collars back

I purchased an embroidered collar and a leash from The Cozy Critter on 3/12/ On the website it states that most orders will ship within 3-business days - which would have been 3/25/the latest On 3/22/I emailed The Cozy Critter (as there is no phone number or any other contact information than their email address) which they stated was their preferred method of contact - to check on the status of the order No response from them I emailed them again on 3/30/asking status, no response On 4/6/I received an email stating the order had been delivered and they were sorry I didn't receive their emails The order was gift for my mothers new puppy I ordered a size small collar with the puppies name embroidered on it and a matching leash For the amount of money I paid this is one of the worst products I have ever seen First the size small collar is 18" long - standard size small collars are - 14" This collar would probably fit a Great Dane puppy, not a Minia

I purchased a dog collar from this organization in AugustPromptly upon receipt, I returned the item and requested an exchange per the exchange policy posted onlineI have emailed the support contact at least six times with no responseAfter six months and repeated email inquiries, I have still not received the product nor a response from my many inquiriesI have since read numerous complaints regarding this company online and reports that they are out of businessPlease advise how I can either receive the product or a full refundThe site has no telephone numbers online, and I am beginning to think it is a scam based upon similar complaintsThank you, in advance, for your assistance

I ordered a dog collar and filled out the form to have it embroidered. When the collar came it was the wrong fabric and it was not embroidered. I have send 2 emails to their support email and a message through their website and have not received any replys.

order # RC20938408

Review: I returned dog collars/leashes (the amount of the transaction: $107.80)for an exchange. The items were returned two days after I received them. The tracking information I have shows the company received the items for exchange on May 6, 2015. Today is June 17, 2015 and I have not received the items or a refund. And, more specifically, when I try to contact the company through email at the customer service email address (which I have 3-4 times), I have received no response. The information on the website specifically says that exchanges or refunds will be made.Desired Settlement: What I would like is to have my items exchanged or my money refunded. I would also like to have some sort of communication with this company so I can track the status of my order.

Review: I have tried 4 times to contact this company about an item I purchased. They sent the wrong item and have not responded to ANY attempts to contactDesired Settlement: I want a replacement for the dog collar they should have sent

Review: IssuesI ordered a collar from cozy criettet llc over 10 days ago. They sent me a confirmation email saying my order was recieved. They took the money out of my account. I didnt recieve the collar nor have I gotten responses from my emails ive sent. Every phone number I call is "disconnected" and I havent heard anything since the purchaseDesired Settlement: I would like to be given the money back that I have spent for products not recieved

Consumer

Response:

Hi, my name is [redacted]. I filed a complaint with you about cozy critter llc. I was emailing you to let you know that they finally acknowleged my order and are sending it. No further action is required and id like to let you know my issue is resolved and would like to lift any pending problems with the company if possible. Thank you Sincerely, [redacted]Hi, my name is [redacted]. I filed a complaint with you about cozy critter llc. I was emailing you to let you know that they finally acknowleged my order and are sending it. No further action is required and id like to let you know my issue is resolved and would like to lift any pending problems with the company if possible. Thank you Sincerely, Richard W. Carson

Review: I purchased a dog collar from this organization in August. Promptly upon receipt, I returned the item and requested an exchange per the exchange policy posted online. I have emailed the support contact at least six times with no response. After six months and repeated email inquiries, I have still not received the product nor a response from my many inquiries. I have since read numerous complaints regarding this company online and reports that they are out of business. Please advise how I can either receive the product or a full refund. The site has no telephone numbers online, and I am beginning to think it is a scam based upon similar complaints. Thank you, in advance, for your assistance.Desired Settlement: I am unable to contact the company as they have no posted telephone number on their site. Prior telephones listed online have all been disconnected and I have read that they may be out of business (yet they are still taking orders and kept my money). Please call the owner and request that they contact me to deliver the product or refund my money. Thank you.

Review: My wife and I have purchased multiple things from Cozy Critters over the years. In recent orders though they have become very slow. Our latest purchase was May 16th 2015 for approx $65. As of July 1 we have not received any merchandise. We have e-mailed them a total of 5 times with no responses what so ever. Their website has been updated stating they are behind, but stating 2-4 weeks. It has been 6 weeks now for our order and still no responses to our e-mail. They offer no phone number to call, and when calling the number attached to the credit card transition it is disconnected. Their facebook page has since been deleted also.Desired Settlement: We just want what we purchased. If we can not have that, we want a full refund. Their products (when they arrive) are top notch and why we keep coming back over the years. Not sure what issues are happening on the backend but it really is too bad. Watching a company take what seems like a winning product and burn it down due to poor customer service is sad.

Review: We ordered a dog collar and leash on December 20, 2015, we have had our credit card charged and we have emailed them two times with no response in regards to the status of our order. There is no phone numbers to contact this company.Desired Settlement: We would like our order canceled and the amount credited to our account refunded

Review: Placed order via website www.cozycritter.com on 12/24/14 and still have not received items. Attempted to contact on many occasions via email at [email protected] as there is no phone number on the website. It is not 1/15/15 and I have not received my order nor have I had a reply email back from the company.Desired Settlement: I would like my 2 dog collars.

Review: 24 Sep 2015: Placed an order for one of their products24 Sep 2015: Received an email confirmation that my order was accepted and funds were withdrawn from my account for the order. I indicated the use of the product on the form I completed. 15 Oct 2015: I submitted an online message inquiring on the status of the order, as no communication had been made. 17 Oct 2015: No response, sent an email again inquiring about order status. 17 Oct 2015: Received a response that my order was ready for shipping. 19 Oct 2015: Received the order, and was very dissatisfied with the product. 20 Oct 2015: Sent email to the company (only method of contact for them) explaining my issues with the product in detail. 22 Oct 2015: No response, so sent another email regarding product issues.26 Oct 2015: No response, sent another email regarding product issues, requesting to be contacted after no communication for 2 weeks.Desired Settlement: I would like a refund on my product at this point. Initially I was hoping to make an exchange on the product, but am questioning this company's customer service. I had even considered ordering again, but will not due to the lack of communication.

Review: We placed an order on 4/30/15, and we have yet to receive the products even though they already withdrew $120+ for payment. It is now 6/3 and we have not had one reply to our 3 attempts to find out where our products are. This is a terrible way to do business, especially since it said 10 days lead time on the website when we placed the order.Desired Settlement: First and foremost, I want to know when I will receive my product, or if I have to take legal action to get my money back. As a returning customer, they may want to think about crediting my account for a portion of the order for their lack of customer service.