The Cutler Group, Incorporated

Cutler owns our park in seaford Delaware hes trash a slumlord he sent this really nasty message saying I couldn't be on my yard that I rent from him

Company is impossible to deal with Does not return calls or answer emailMoved into house months ago after a month construction delay and landscaping still not done Can not get refund of my landscaping credit, even though a refund was approved months ago

Do not, repeat, do not purchase any home constructed by this company Hudson Palmer Homes was just formed because of all the lawsuits against The David Cutler Group, which is now closed David Cutler has a l-o-n-g history of s*** his customers by not finishing homes, and poor customer service They will drag out punch lists and never complete them Do not purchase from this company!

ID #[redacted]
Homeowners settled on 4/11/06. The home is 10 years old. This house had a zero history of leaks. This home is outside of our 2 year warranty period. This home had no signs of homeowners maintenance. Pursuant to our warranty, executed at settlement, the home must...

be painted, caulked and the stucco must be sealed to assure a home that will not give you problems and will last a long time. From our observation, absolutely no homeowner maintenance was ever performed on this home. At the time this home was built it was inspected to township codes in force at that time. At this time no further action is required by our firm as we feel that lack of homeowner maintenance caused the damage as shown.
Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
David C[redacted] Group failed to go to closing on 9/24/2014 as they scheduled and continue to unlawfully and criminally keep my deposit in the amount of $26,000 plus additional monies paid towards a home they have now listed and intend to sell to another buyer. Attached as further proof that I, [redacted], was ready, willing and able to settle as scheduled on 9/24/2014 is (1) a copy of the Estimate of Closing Cost ($4,635.18) prepared by David C[redacted] Group on 8/28/13 for my to signature and return--note this incorporates my earnest money deposit of $26,000; (2) HUD-1 settlement statement of actual closing costs ($3,380.75) prepared by the [redacted] Abstract Title Company (recommended by David C[redacted]) incorporating settlement cost from D. Cutler Sellers Cost, my earnest deposit of $26,000 and the mortgage company cost; (3) Withdrawal and purchase receipt from my bank, [redacted] Bank, dated 9/22/2014 two days before settlement, in the amount of $3,380.75 plus $10 fee for the settlement cost and (4) the Cashier Check Stub in the amount of $3,380.75. In addition to this proof of settlement funds and readiness, I also had a personal check in the amount of $700 in case there was a 4% variance in closing cost.
Thank you in advance for assisting my in getting a return of my earnest money deposit of $26,000 for the seller's failure and inability to settle on the property.
Regards,
[redacted]

From: Maria P[redacted]<[redacted]@davidcutlergroup.com>Date: Thu, Dec 17, 2015 at 5:35 PMSubject: ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
[redacted],
 
I am trying to respond to the last complaint from [redacted] but I cannot do it on the actual form.
 
Our response is:
 
The window is installed and work is complete.
 
Thank you.
 
Maria P[redacted]
The Cutler Group, Inc.
[redacted]
Plymouth Meeting, PA [redacted]
Tel ###-###-####  Fax ###-###-####
[redacted]@davidcutlergroup.com

RE: ID #[redacted]
The Cutler Group is prepared to replace the window in the family room and repair the sheathing. The buyers refused this repair as they want all their stucco torn off the entire home and replaced with siding. Our firm built this home to the applicable
building...

codes at the time it was built. 10 years later there are updated building codes and products. This customer wants to apply currant codes to a 10 year old home when those products were not installed in the current methods.
Bottom line...if this customer wants us to replace the window please have them contact us and we will order the window and schedule the work.

The work is now in progress. It's not completed yet. 
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The Buyer, [redacted], denies the Seller, David C[redacted]’s first false response that the “Agreement stated that they were going to secure a conventional mortgage.” First, David C[redacted] was notified of the FHA mortgage type in NOVEMBER 2013 because Page 2, Paragraph 1 of the Agreement of Sale states that “the Buyer Agrees to make written application for a mortgage within 30 days of the execution of the Agreement…and further agrees to furnish…to David C[redacted] Group.” Here, the Official Letter of Commitment from [redacted] Mortgage was received and accepted by David C[redacted] Group on NOVEMBER 14, 2013 and as requested the Letter of Commitment was provided again on JULY 16, 2014 and David C[redacted] Group NEVER rejected the mortgage type or mentioned any issue with the FHA mortgage to the Buyer or to the Mortgage Company. In addition, Paragraph 9 of the Agreement for Sale simply states that “the buyer is to obtain a conventional first mortgage…” It does not say the buyer SHALL or MUST have a conventional mortgage, thus making it acceptable and allowable to have a FHA mortgage which was always known, approved and accepted by David C[redacted] Group.

Next, the Buyer, [redacted], denies the Seller, David C[redacted]’s second false response concerning the “condo insurance issues.” First, it was the David C[redacted] Group that first notified the Buyer of an insurance issue the day before (September 23, 2014) the scheduled settlement date of September 24, 2014 and there is nothing the Buyer can do—this is solely the Seller’s issue to resolve. The email from the David C[redacted] Group stated that they “were informed about the insurance issue, actually from another Buyer settling Thursday…This will delay settlement quite a long time since the Builder will need to send a written request to Danella Management Company to increase coverage and then it will need to be voted on by the [redacted] Walk Board…Let us know what you want to do?” Thus, it is and always has been solely the Seller, David C[redacted] Group, that is unable to settle on this property due to its inadequate insurance coverage on a mortgage it reviewed, approved and accepted nearly a year ago. In addition, David C[redacted] sent an email on September 26, 2014 that “MWCO Insurance agency did satisfy [redacted] Mortgage…and the closing…is scheduled for September 29.” Then, on September 29, 2014 as the Buyer, [redacted], drove from Maryland to Pennsylvania ready, willing and able to settle with the full amount of certified funds for closing, he was notified 2 hours before closing that “adequate insurance needed to be provided” by David C[redacted] Group. That same day, the Buyer was told that the builder was meeting with the board “to approve a new insurance carrier…”

Finally, the Buyer, [redacted], denies the Seller, David C[redacted]’s third response concerning a “dispute between the brothers as a real reason for the default.” The Buyer provided a sworn, notarized affidavit denying the false, slanderous and unethical misrepresentations made by David C[redacted] concerning the parents and brother’s feelings about the sale of this property. Despite this, the family remains united. We respectfully ask David C[redacted] to cease and desist his attempt to destroy the Buyer’s family relationships because David C[redacted] is unable to settle on the property due to his inadequate insurance and breach of the Agreement of Sale for failure to go to settlement as noticed.

As a recap:
*?The Agreement of Sale dated August 11, 2013 states that settlement is to take place on February 14, 2014
*?An Official Letter of Commitment from [redacted] Mortgage was sent to David C[redacted] Group on November 14, 2014
*?An updated Letter of Commitment from [redacted] Mortgage was sent to David C[redacted] Group on July 16, 2014
*?On August 11, 2014 a Notice of Firm Settlement date of September 24, 2014 was sent by David C[redacted] Group to the Buyer
*?On August 25, 2014 a Settlement Notice was sent by David C[redacted] Group to the Buyer
*?On September 8, 2014 and September 12, 2014 an Endorsement of Sale with the Settlement Date of September 24, 2014 was sent to the Buyer from David C[redacted] Group
*?On September 23, 2014 at 1:27 PM EST an email confirmation of settlement was sent to the Buyer from David C[redacted] Group
*?On September 23, 2014 at 4:12 PM EST David C[redacted] Group sent an email delaying settlement indefinitely and asking the Buyer what he wanted to do
IN ACCORDANCE WITH THE AGREEMENT OF SALE, PAGE 1, PARAGRAPH 4 THE SELLER SHALL RETURN ALL MONIES PAID ON ACCOUNT OF THE PURCHASE PRICE TO THE BUYER.
Regards,
[redacted]

ID #[redacted]
A release with the mutual agreed terms has been forwarded onto the [redacted] to be executed. Once signed we will forward off to them the check for $4,000 and the window.

Review: We have had ongoing water/stucco/window issues since they day we moved in. Cutler has made some repairs but currently we have three sides of our house with water issues. In two spots that Cutler tested, the water damage is so severe that mold is growing and the sheeting has completely deteriorated. We have mold/musty smell in my children's bathroom constantly. Cutler tested and documented that there was an issue and in some spots, the water damage is so bad that there is no sheeting left under the stucco. We also have a corner of our house where the sheeting is gone and there is mold growing. We have mold under our family room carpet that was document by Cutler.

The last time I spoke to [redacted] at [redacted] Cutler Group was in November 2012 when I was told he didn't know when our house would be fixed and that it might need to be after the winter given the weather. We had a stucco repair man appear at our door in mid December. He was sent by the [redacted] Cutler Group to take pictures and provide them with an estimate. Since then, we have not had one return phone call or email other than a return automated email saying that our emails are being received. I have been calling at least weekly since the beginning of March (8 weeks) and sent multiple emails asking for an update on when the repairs will be completed. I have not received any response from [redacted] Cutler Group.Desired Settlement: We would like the repairs to our house to be made immediately.

Business

Response:

this home we made a repair on last year. Presently the repair is in question whether it worked or not and we have the home rescheduled for the first available date this spring. Stucco can not be repaired unless the weather is at least 50 degrees and rising. Up until this week it has been in the 30 degree range at night and that would not allowed the stucco to cure. This work should be taken care of in the next 30 to 45 days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and hope they do follow through with this resolution. It is a shame they couldn't have just responded to one of my many emails or phone calls over the last 8 weeks with that response. Their customer service is horrendous when no one can take 2 minutes to return an email or voicemail in an 8 week timeframe.

Regards,

Review: The product (home) was defective as delivered and repeated attempts to repair have been unsuccessful and incomplete. Moreover, repeated attempts to contact the company for follow-up have been blatently ignored and customer service has been rude (i.e., phone calls are not answered and messages are not even acknowledged). This has been on-going for more than 18 months.

In its mission statement (per its website) , The David Cutler Group claims that its construction is "unparalleled", its attention to detail is "paramount" and that its customer service is "exceptional." Based on our experiece with the company over more than 7 years, these claims are extremely difficult to substantiate.Desired Settlement: We would like the company to either (a) effectively and efficiently remediate the problem or (b) provide compensation to us to allow us to have the problem remediated.

Business

Response:

we have made two attempts with various methods to make the repairs to this home. Presently we are working across the street and once we are completed there we will set up a time to go work on the [redacted] home. Leaks are a trial and error process because many times a house does not leak in all storms only storms that the wind blows in a certain direction. In this case we are have a difficult time duplicating the leak to determine how to make the repair.

Once the house we are working on is complete we will start the process of determing and making the repair on the [redacted] home.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is the same response we have received from the company in the past and there has been no progress and little/no communication in over 12 months. We are not comfortable with the lack of specificity or commitment to solving the problem. Also, the company claims that it is "presently working across the street." However, there has been no evidence of any work being done across the street (and we have spoken with the affected homeowner). Regardless, we do not understand why any work being done across the street should be a constraint to receiving a call from the company to discuss the matter.

In fact, the company has had over 12 months to consider the situation (it has not changed) and to develop a plan to remediate the problem. Therefore, we believe that the company should be in a position to immediately implement the plan. However, the company has not done or communicated anything of substance to us in that time and repeated calls and voicemails to company personnel have been ignored or dismissed. Since we have not received any direct communication from the company, we are concerned that company is abandoning its obligation on its prior verbal and written commitments.

At this point, we believe the company needs to contact us directly to (a) set up a specific time to begin work or (b) discuss alternative arrangements that will enable us to have the problem addressed. As we have repeatedly mentioned to company personnel in the past, we would prefer to work directly with the company to remediate the problem. However, as we have also repeatedly mentioned, we are open to discussing other possibilities. Our ultimate (and we believe mutual) objective is to have the problem fixed (by the company or someone else) so that we can put this troubling and disappointing experience behind us.

We do/will not consider this matter closed until (a) we have received direction communication from someone at the company who has authority to make a decision regarding the resolution and (b) the resolution has been implemented. The company has our contact information and we continue to remain open and flexible to meet with and discuss this matter with appropriate company personnel at their convenience.

Business

Response:

In the next two weeks we will be starting the house across the street. At the same time we will utilize the same dumpster and start work on the [redacted] home

[redacted] or [redacted] will contact them a week in advance to make sure they are ready for us. It is a very simple repair caused by roof flashing and fascia being blown up in high winds allowing the water to get behind the stucco.

Please remember this April/May were horrible in both temperature and rain not allowing us to do any stucco work. We are very far behind on our work.

Review: The Seller, David C[redacted] Group (also known as The Cutler Group Incorporated) breached the Agreement of Sale for Lot #[redacted], PA [redacted], committed fraud, negligent misrepresentation and other wrongful acts resulting in substantial loss to the Buyer, [redacted] and I demand a return of my deposit and monies paid as follows:

REMEDY 1: Return of the deposit in the amount of TWENTY-SIX THOUSAND DOLLARS ($26,000.00);

REMEDY 2: Return of the carpet pad upgrade cost in the amount of ONE THOUSAND ONE HUNDRED AND THIRTEEN DOLLARS ($1,113.00);

REMEDY 3: Return of the insurance cost in the amount of TWO HUNDRED AND NINETY THREE DOLLARS AND FIFTY-FIVE CENTS ($293.55); and

The issues and events evidencing a material breach by the Seller, David [redacted] Group, which cause me, [redacted] (the Buyer) to seek the remedies detailed above, can be categorized as follows:

A. Seller’s failure to make settlement on Wednesday, September 24, 2014;

B. Seller’s failure to deal honestly and in good faith;

C. Seller’s failure to disclose material defect in its insurance policy;

D. Seller’s unauthorized, bad faith and dishonest attempt to convert the Buyer’s HO6 policy for condominiums to an HO3 policy for single-family homes which is unethical and fraudulent;

E. Seller’s false and misleading statements, descriptions and representations which had the effect of deceiving and misleading the Buyer;

F. Seller’s failure to state material facts and the failure deceived the Buyer;

G. Seller’s deception, fraud, false pretense, false premise, negligence, misrepresentation, and knowing concealment, suppression, and omission of material facts with the intent that the Buyer rely on the same; and

H. Seller’s unreasonable and indefinite delay of settlement.

Key issues and events are summarized below:

The Agreement of Sale, by and between the Seller, David Cutler Group, and the Buyer, [redacted], is dated August 11, 2013 in which the projected settlement date was February 14, 2014 (see Exhibit 1 Agreement of Sale). On August 11, 2014 a firm settlement date was set for Wednesday, September 24, 2014 (see Exhibit 2 Firm Settlement Letter) and this settlement date was confirmed and re-stated in numerous written, email and oral communications from the Seller to the Buyer in the days and weeks leading to the settlement date (see attached Exhibits 3 - 6). On Tuesday, September 23, 2014 the Seller informed the Buyer of an issue with the Seller’s insurance coverage (see Exhibit 7 Notice of indefinite settlement delay). The Buyer was advised by the Seller that this issue would “delay settlement quite a long time since the Builder will need to send a written request to the Management Company, to increase coverage and then it would need to be voted on by the [redacted] Walk Board” (see attached Exhibit 7). Then, on Wednesday, September 24, 2014 unauthorized contact was made with the Buyer’s insurance company ([redacted] Insurance Company) to request a fraudulent conversion of his HO6 policy for condominiums to a HO3 policy for single-family homes for the benefit and on behalf of the Seller.

On Friday, September 26, 2014 the Seller, David Cutler provided inadequate and incomplete information for another settlement (provided time and date only) for settlement on Monday, September 29, 2014 without NO address, location, instructions, or document requirements (see Exhibit 8 inadequate settlement notice). Despite this, the Buyer drove all the way from Maryland to Pennsylvania only to receive notice 2 hours before the settlement time that they were not prepared to settle due to the Seller’s failure to provide adequate insurance. Lastly, the Buyer received notification of attempts the Seller is taking to resolve its failure and inability to go to settlement (see Exhibit 9 attempt to resolve insurance issue).

Pursuant to Paragraph four of the Agreement of Sale, Seller shall return all monies paid on account of the purchase price, without interest, to the Buyer and this Agreement shall become null and void and neither party shall have any further rights or obligations hereunder—the Buyer, [redacted], seeks a full return of the TWENTY-SEVEN THOUSAND, FOUR HUNDRED AND SIX DOLLARS AND FIFTY FIVE CENTS ($27,406.55) in deposit monies and costs paid as a result of the Agreement of Sale and resulting loss and damages he has suffered due to the Seller’s breach, fraud, bad faith and negligent misrepresentation.Desired Settlement: Refund of deposit and monies paid:

REMEDY 1: Return of the deposit in the amount of TWENTY-SIX THOUSAND DOLLARS ($26,000.00);

REMEDY 2: Return of the carpet pad upgrade cost in the amount of ONE THOUSAND ONE HUNDRED AND THIRTEEN DOLLARS ($1,113.00);

REMEDY 3: Return of the insurance cost in the amount of TWO HUNDRED AND NINETY THREE DOLLARS AND FIFTY-FIVE CENTS ($293.55);

TOTAL OWED: 27,406.55

Business

Response:

These allegations are completely untrue. The buyers had an agreement of sale without any sort of mortgage contingency. This agreement specifically stated that they were going to secure a conventional mortgage. Instead, they applied for a FHA mortgage which requires 5% down vs. a conventional mortgage which requires at least 20% percent down. The condo insurance requirements for FHA are much different than for a conventional mortgage requiring the condo association to carry much more insurance than a conventional mortgage would require. In fact there are 147 settled homes in this neighborhood and none had any problems with the condo insurance limits. They were all conventional mortgages.The Cutler Group was at the closing with a certificate of occupancy from [redacted] Township and all other necessary pieces of paper to settle this home. The buyers sole obligation was to settle which they did not do.This home is being bought by two brothers for their parents, A email chain would evidence that there was a dispute between the brothers thus the real reason for the default.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The Buyer, [redacted], denies the Seller, David C[redacted]’s first false response that the “Agreement stated that they were going to secure a conventional mortgage.” First, David C[redacted] was notified of the FHA mortgage type in NOVEMBER 2013 because Page 2, Paragraph 1 of the Agreement of Sale states that “the Buyer Agrees to make written application for a mortgage within 30 days of the execution of the Agreement…and further agrees to furnish…to David C[redacted] Group.” Here, the Official Letter of Commitment from [redacted] Mortgage was received and accepted by David C[redacted] Group on NOVEMBER 14, 2013 and as requested the Letter of Commitment was provided again on JULY 16, 2014 and David C[redacted] Group NEVER rejected the mortgage type or mentioned any issue with the FHA mortgage to the Buyer or to the Mortgage Company. In addition, Paragraph 9 of the Agreement for Sale simply states that “the buyer is to obtain a conventional first mortgage…” It does not say the buyer SHALL or MUST have a conventional mortgage, thus making it acceptable and allowable to have a FHA mortgage which was always known, approved and accepted by David C[redacted] Group.

Next, the Buyer, [redacted], denies the Seller, David C[redacted]’s second false response concerning the “condo insurance issues.” First, it was the David C[redacted] Group that first notified the Buyer of an insurance issue the day before (September 23, 2014) the scheduled settlement date of September 24, 2014 and there is nothing the Buyer can do—this is solely the Seller’s issue to resolve. The email from the David C[redacted] Group stated that they “were informed about the insurance issue, actually from another Buyer settling Thursday…This will delay settlement quite a long time since the Builder will need to send a written request to Danella Management Company to increase coverage and then it will need to be voted on by the [redacted] Walk Board…Let us know what you want to do?” Thus, it is and always has been solely the Seller, David C[redacted] Group, that is unable to settle on this property due to its inadequate insurance coverage on a mortgage it reviewed, approved and accepted nearly a year ago. In addition, David C[redacted] sent an email on September 26, 2014 that “MWCO Insurance agency did satisfy [redacted] Mortgage…and the closing…is scheduled for September 29.” Then, on September 29, 2014 as the Buyer, [redacted], drove from Maryland to Pennsylvania ready, willing and able to settle with the full amount of certified funds for closing, he was notified 2 hours before closing that “adequate insurance needed to be provided” by David C[redacted] Group. That same day, the Buyer was told that the builder was meeting with the board “to approve a new insurance carrier…”

Finally, the Buyer, [redacted], denies the Seller, David C[redacted]’s third response concerning a “dispute between the brothers as a real reason for the default.” The Buyer provided a sworn, notarized affidavit denying the false, slanderous and unethical misrepresentations made by David C[redacted] concerning the parents and brother’s feelings about the sale of this property. Despite this, the family remains united. We respectfully ask David C[redacted] to cease and desist his attempt to destroy the Buyer’s family relationships because David C[redacted] is unable to settle on the property due to his inadequate insurance and breach of the Agreement of Sale for failure to go to settlement as noticed.

As a recap:

*?The Agreement of Sale dated August 11, 2013 states that settlement is to take place on February 14, 2014

*?An Official Letter of Commitment from [redacted] Mortgage was sent to David C[redacted] Group on November 14, 2014

*?An updated Letter of Commitment from [redacted] Mortgage was sent to David C[redacted] Group on July 16, 2014

*?On August 11, 2014 a Notice of Firm Settlement date of September 24, 2014 was sent by David C[redacted] Group to the Buyer

*?On August 25, 2014 a Settlement Notice was sent by David C[redacted] Group to the Buyer

*?On September 8, 2014 and September 12, 2014 an Endorsement of Sale with the Settlement Date of September 24, 2014 was sent to the Buyer from David C[redacted] Group

*?On September 23, 2014 at 1:27 PM EST an email confirmation of settlement was sent to the Buyer from David C[redacted] Group

*?On September 23, 2014 at 4:12 PM EST David C[redacted] Group sent an email delaying settlement indefinitely and asking the Buyer what he wanted to do

IN ACCORDANCE WITH THE AGREEMENT OF SALE, PAGE 1, PARAGRAPH 4 THE SELLER SHALL RETURN ALL MONIES PAID ON ACCOUNT OF THE PURCHASE PRICE TO THE BUYER.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

David C[redacted] Group failed to go to closing on 9/24/2014 as they scheduled and continue to unlawfully and criminally keep my deposit in the amount of $26,000 plus additional monies paid towards a home they have now listed and intend to sell to another buyer. Attached as further proof that I, [redacted], was ready, willing and able to settle as scheduled on 9/24/2014 is (1) a copy of the Estimate of Closing Cost ($4,635.18) prepared by David C[redacted] Group on 8/28/13 for my to signature and return--note this incorporates my earnest money deposit of $26,000; (2) HUD-1 settlement statement of actual closing costs ($3,380.75) prepared by the [redacted] Abstract Title Company (recommended by David C[redacted]) incorporating settlement cost from D. Cutler Sellers Cost, my earnest deposit of $26,000 and the mortgage company cost; (3) Withdrawal and purchase receipt from my bank, [redacted] Bank, dated 9/22/2014 two days before settlement, in the amount of $3,380.75 plus $10 fee for the settlement cost and (4) the Cashier Check Stub in the amount of $3,380.75. In addition to this proof of settlement funds and readiness, I also had a personal check in the amount of $700 in case there was a 4% variance in closing cost.

Thank you in advance for assisting my in getting a return of my earnest money deposit of $26,000 for the seller's failure and inability to settle on the property.

Regards,

Business

Response:

we have responded to the Revdex.com at least 4 seperate times on this complaintthere is nothing more for us to sayBuyer did not show for closing we had a certificate of occupancy from [redacted] TownshipPer the agreement of sale.....we retain the deposit monies

Review: I bought a new home from [redacted] Cutler Group in November 2008 and had one year warranty for any repair issue. But within 3 months water started leaking from Breakfast sliding door. I complained right of way with picture. After 2 years [redacted] Cutler agree to change whole wall for fungal damage and fix leak. But later after more leaking, [redacted] Cutler group came in and put some caulking for temporary fix that lasted just 5-6 month. Now it started leaking on the same spot. My family scared of fungal inside of the wall now.

Recently I sent email to [redacted] Cutler Group on leaking issue. I didn't see any response from the group.

Note: I still have all corresponding emails between me and [redacted] Cutler groups.Desired Settlement: [redacted] Cutler Group need to fix this leaking issue permanently. Also need to check for other damage inside of the wall. Due to water, I have some wooden floor damage that need to repair.

Business

Response:

this customer reported a master bath half circle window leak 4/20/2009. This window leaked down to the sliding door below

Our internal customer service tried to repair this window and then finally 12/15/10 we sent [redacted] window and door company service team out to reseal the window. [redacted] is the certified Weathershield representive and repair center. [redacted] follow up on /2/1/11.

It now has been 2.5 years and many many storms including Hurricane Sandy and we have never heard from this customer after the repairs.

This home is now 5 years old and our warranty has expired.

This home has been built to all the new codes with over 1 inch of stucco(3 coats) backer rod and caulk. All windows were installed under the watchful of the township and with installation instructions from the Manufacture.

Should you have any other questions please do not hesitate to write

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This leaking problem started within 3-4 months after moving to new house from the same location and still leaking today. [redacted] did patch the window for temporary fix. Just within a one year I am seeing same leaking issue from same spot. I don't have leaking water issue from any other windows except this one which started after buying new house. I don't believe [redacted] Cutler wanted to fix permanently due to saving money their part.

First [redacted] Cutler sent us a letter with promising that they will tear off whole wall and replace the window after inspection team mention the issue with window and fungal they found inside the wall as a health hazard. Later they changed their mind to just put a patch. It didn't last more than 1 year and now started leaking again same area and same spot.

NOTE: I sent multiple pictures with issue of the problem in 2009 to [redacted] Cutlers Group. Now they can verify with the photo where the leak was then and now.

Last time they told me water leak wouldn't happen again from same spot after putting window patch and they are wrong.

I need solution for this issue. Please let me know if I need to do anything.

Regards,

Business

Response:

Our files show that this matter is resolved and that we recommended the buyer seal the stucco of their home after the repair as well as yearly caulking to assure a waterproof home. The [redacted] region has 100 degree days in the summer and zero degree days in the winter. A house is made of wood and expands and contracts with the temperature causing windows/doors and stucco to crack during expansion. It is important for a homeowner to maintain their home and do yearly caulking. All that being said we will send a service crew out to this home to inspect the issue.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As I told before this water leaking in the breakfast area are still remain as happened before the complain in early 2009 within 3 months of buying the new house. [redacted] Cutler personal named [redacted] came to see the leaking area. He mentioned [redacted] Cutler Group will look it the issue as he was taking pictures. I am still waiting for the response. One thing I told to check out the proposal made to me about replacing the window and breakfast sliding door. I signed off the letter and sent to [redacted] Cutler Group. After that I haven't seen any response from [redacted] Cutler for fixing the leaking issue.

Regards,

Business

Response:

[redacted] was in fact out at the house immediately after the Revdex.com sent us the complaint. Upon review of the service file it was determined to put the repair on our schedule. Presently we are working on our fall schedule and once we have a firm date for the repair we will set it up directly with [redacted]

Review: We purchased a new home constructed by the [redacted] Cutler Group in 2006. On March 18, 2013, a stucco inspection revealed significant damage to the left, rear and right sides of the home. There was evidence of wood rot and moisture level beyond acceptable standards (up to 50%). The report recommended repair of the stucco on all three sides of the home. For a home of less than 7 years old, the extensive stucco damage would ordinarily not occur. This is a result of improperly installed stucco by the [redacted] Cutler Group.Desired Settlement: We are requesting that the [redacted] Cutler Group repair the stucco damage or reimburse us for the full cost of this repair.

Business

Response:

Any new home requires homeowner to repair and maintain their property by caulking/painting and sealing. The warranty that was provided at closing and executed between the parties requries the homowner to caulk/ paint and seal the stucco. Sealing the stucco per section 20 of the warranty is very important. It specifically states

Hairline cracks are not unusual in the stucco wall surfaces. This may result in leakage if nt properly maintained by the homeowner. Sunlight may bleach some stucco pogments changing the appearance. Mud splattering on the lower on the lower part of the walls is responsible for most discoloration. It is the homeowner's responsiblity to make sure that the dirt is covered by either straw or grass or mulch to alleviate dirt stains. Stucco will appear darker when wet. THE HOMEOWNER SHOULD SEAL THEIR STUCCO WITHIN THE FIRST YEAR WITH AN APPROVED WATERPROOFING WALL SEALANT. THIS MUST BE DONE TO MAXIMIZE THE LONGEVITY OF THE STUCCO. THIS WILL MINIMIZE CRACKS IN THE STUCCO, WATER PENETRATION AND DISCOLORATION. THE STUCCO APPLICATION IS WARRANTED FOR ONE YEAR.

this home was settled in August 2006 .....almost 7 years ago.....the stucco was never sealed. A home is made of wood and stucco is concrete. The house over the course of winter/ to summer dries out and twist and turns.....causing the stucco to crack. If water gets inside a crack over the winter it expands and contracts breaking the stucco even more allowing more water to enter ...this is the reason stucco sealant is required and needed or there will or maybe future problems.

we warrant the home for one year .....this home is over 6 years old

[redacted] Cutler Group

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because the stucco was improperly installed by the [redacted] Cutler Group as indicated in the inspection report. This is the main, underlying factor contributing to the water damage.

Regards,

Business

Response:

The inspection report applies new application methods of stucco to a home that was built 7 years ago. The house was built under the watchful eye of township officials. The building plans were approved by the building inspector and the home went through multiple inspections during construction. A certificate of occupancy was required by the mortgage company and issued one week prior to closing.

The home was built to all applicable building codes at the time of construction.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because it is unsatisfactory. I will seek legal consultation and make sure to publicize the lack of concern the [redacted] Cutler Group has for its homebuyers. I'm certain news stations or papers will think this story is news worthy.

Review: We were promised a scope of work document for all the repairs completed on our home. On July 9, 2014 we received an email stating that we would receive this ASAP. I have followed up with multiple emails and by phone with no response at all. We also were told that someone would come look at our stucco again as the last repair in the stucco does not match the rest of the house. Again, when I have inquired multiple times I do not get any response.Desired Settlement: We would like a detailed and completed scope of work within the next 7 business days. We would also like to have the stucco company schedule and appointment with us in the same time frame.

Business

Response:

We will provide the scope of work as requested within the next 2 weeks. The stucco finish will be Inspected by our Stucco Contractor as soon as possible as he is recovering from spinal fusion surgery and has been unable to travel to the job sites. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, if the Cutler Group does not provide said serves within two weeks I will be filing again. I still find it unacceptable that for two months I could not get ANY response (email, phone) from them to tell me there was a delay. They continuously choose to ignore homeowners rather than provide any kind of communication. It will be 10 weeks tomorrow that they first said we would get our scope of work. In these past 10 weeks I have followed up with phone calls that were never returned and multiple emails with no response. It is absolutely unacceptable that a business does not respond to a customer for 10 weeks. If there is a delay, they have a responsibility to communicate that. 10 weeks and only after I was left no choice but to file a Revdex.com complaint do I finally get a response. I appreciate the Revdex.com for helping us get what we are owed.

Regards,