The Dab Lifestyle

Yes we have a lifetime warranty against any defects however we don't cover personal damageThis is outlined on our website under "Lifetime Warranty"Stating: "All defects on all products, this does not include personal damage or small differences due to the hand made nature of some products." We had asked for pictures of the defect but you had admitted it was due to personal damageWe unfortunately don't cover personal damage in our lifetime warranty.Customer had come back after several weeks demanding we warranty the personally damaged item, said we would look into this matterCustomer became combative and used vulgar responses, we at that time suspended chat from the customer

I am rejecting this response because: You keep playing games and giving me the run aroundI did what you askedYou finally respond after months of this back and forth saying you will exchange it for something else when you had no intention of doing thatIf you're so secure in your product then why play these games? You should have said that from the beginning - it would have held more weight with meNo wonder you have so many complaintsYou said you would exchange it so why won't you do that or give a refund? Stick by your word and do what you said or at the very least explain why you said you would exchange it when you never had any intention of doing thatI'm sure I know what your response will be because you have nothing to explain why you did that Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] My complaint remains that I have been waiting six months and still have not received the product I paid for! The company can find a way to refund me, whether it be in a check or visa gift card, etc They have not tried to please me and I am not satisfied Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I gave you [redacted] the correct address but your [redacted] can't read an apartment # [redacted] Sincerely, [redacted]

Customer isn't showing full tracking page for a reason, there's something under it that says picked up by the ***! We're in the process of working with the customers card authorizer to have fraud charges pressed on them and revoke their card privilegesThis will be sent to a collection agency for further actions to retrieve the stolen money from our merchantCustomer did not want to work with us and continuously made up lies about this situationLeaves us no choice but to end service to this customer for these problems the customer has caused

Initial Business Response / [redacted] (1000, 6, 2015/09/25) */ Order was delivered to customer months ago, [redacted] Here is proof Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, you said ull do an investigation on it and you never did, u said u would replace a lost product if never foundI picture proff Final Business Response / [redacted] (4000, 52, 2015/11/18) */ ***, Reshipped the lost package that was confirmed delivered today, as per your police report we requested, here is tracking: [redacted] Final Consumer Response / [redacted] (2000, 54, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got my hat, thanks

Initial Business Response / [redacted] (1000, 16, 2015/09/09) */ Customer has made numerous threats to our company with long emails about how we will not help her choose her size, we can not do this, we've explained this many times, after more threats we ended all service to customerWe will not allow someone to continue to threaten our company Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Uhm, I never ONCE made any "threats"? I sent them multiple emails in anger, yes, saying that I deserved to know when I could get either an exchange or a refund and they simply REFUSED to let me know ANYTHING about my orderIt is completely a LIE that I contacted them multiple times about sizing, I asked them about sizing immediately after I realized the hat was too big, but I told them I figured out the sizing and that I just wanted to get the exchange goingI told them straight up that I would take the next size down, 7-3/to be exact and I told them this and all I ever wanted to know was information I was entitled to! From there I was blatantly ignored over and over againI sent back the hat and I was never told they received it, I was never told if I could get the same print (even after I sent multiple emails saying I FIGURED OUT THE HAT SIZE and made that very clear multiple times), I was never told when I would be getting the new hat, I was never issued a refund, I was never told anything but "we can't help you with sizing and a phone call isn't going to change that" when I CLEARLY told them I figured out the sizing I just needed to know BASIC INFORMATION about the order, period! Read the emails, I never threatened anyone's life, I never said I'm going to kill you or bomb your building or anything of that nature, I am a very good person and I can get you as many witnesses you need to contest that (oh wait, my friends tried contacting them on my behalf and they just blocked them on [redacted] too because they refuse to talk to people in general)I only threatened to come to the Revdex.com because they straight up REFUSED to tell me ANYTHING about my order! It is a cop out to say all I wanted to know was about sizing, that is a bold face lieI told them point-blank-period I would take the next size downThey never told me ANYTHING about my order after I sent back the hatOf course I sent multiple emails! but if you read them I was demanding basic information I am entitled to as a customer and they continued ignoring me, yes I got angry, I was in tears of fury and panic multiple times since I suffer from anxiety that I developed from my time in the military, I told them "look, I need to know what is going on with my order, you people refuse to tell me anything and I just need to know what is going on" and I still received NOTHING from them at all and in turn they sent me into panic for weeks on end because they REFUSED to give me ANY INFORMATION AT ALLThis is insane that they can just steal my money because they failed to provide me with the information I am entitled to as a customerI am sick and tired of them playing me out to be this terrible person who "threatened" them when I am not the one in the wrong hereI sent basic emails at first telling them I knew what size I needed, then they ignored it, so I sent another and another and another, of course after two months of silence and only being told "we cant help you with sizing", in a very unprofessional manner mind you, I am going to get angry! How would you feel if your girlfriend spent 50$ on a hat for you as a birthday present, find out its too small, send it back and never hear anything at all about it again? Wouldn't you get mad if you were ignored by a company after sending multiple emails, that were nice at first, only to be ignored and spat at even explaining you have severe anxiety attacks and NEED to be put out of limbo? C'mon! You cannot sit there and say that I deserve to be robbed because I demanded basic business etiquette! You guys should give customers the respect they deserve! I, as a customer, deserve to know: A) if they received the hat I sent back using their return slip, B) when I can order the exchange item, C) how long it will take to receive the new one, D) if I can even get the same one, E) at the very least a RESPONSE AT ALL and not one that is vague and demeaning, F) a phone call from management when things go very very wrong, like I had asked for NUMEROUS times to explain to me why I never received any information about my order at all and why I was ignored and treated like an it Lastly, I hands down DESERVE an explanation as to why you people think you have the right to rob me and I deserve to know why you felt the need to put me through nights of rip-roaring, furious anxiety attacks when I made it clear I had the hat size and I just needed to know BASIC information ANY professional business is to provideI shouldn't have to send a dozen emails, I should have been given the information in the first place Now I'm being told I made incriminating threats? What? You STOLE from me! How is that justified? Because I dropped the [redacted] while I was physically shaking, stomach churning, and tearing with my heart pounding because you refused to tell me anything? OF COURSE I threatened to come to the Revdex.com?!? You would too if you were in my shoes! I even said I wouldn't if you let me know what the heck was going on with the hard earned money spent on your product! You cannot just steal from somebody because you are mad at them, especially when YOU caused the anger! You could have, firstly, just told me basic information about the order like I asked for multiple times for in the first place, and secondly you could have just called me and explained why a) your customer service reps treated me like an it and ignored me and b) why you overlooked EVERY SINGLE OTHER QUESTION I ASKED apart from the sizing ask! Like why are you harboring on me asking for TIPS on sizing (I never once asked you to tell me what my hat size was, I kindly asked if you had any tips on measuring because you are a hat company and I always buy snaps, not fits, I said this), I TOLD YOU WHAT SIZE I NEEDED- PERIODWhy did you ignore every other question I had? Why do this to me & GF? Why can't you just be a decent company and call me and work this out? The phone number you have doesn't even work, I tried warning other people about the absolute [redacted] you put me through over a simple exchange, if you were treated like I have been wouldn't you tell other people not to trust me? Yes, you wouldI want my money back, I deserve that AT THE VERY LEASTYou have put me through more than you even knowYou guys just hands down do not care about your customers, and its sadIt is so very sad that you cannot even give your customers the respect to let them know the information they are entitled toYou do not have the right to rob me just because you've fabricated a foul opinion on me based upon a situation YOU createdYou have a great product, but your customer service is out the windowI would say I hope you understand that you put me through seriously multiple nights of panic attacks, if you know anyone with severe anxiety you know it is not fun, but you have made it crystal clear you do not care one bit about your customersAnd now you're lying saying all I ever asked you about was sizing and then went so far as saying I threatened you, as if I told you I was going to kill you, I would never hurt another human beingI will not apologizeI am being robbed, I was disrespected and spat at, and I was put through many, many terrible nights in the past three months over thisThink about thatthree months! Tell me you wouldn't drop the [redacted] if you were in my shoesSheesh, just give me my money back alreadyYou've made it clear you are unprofessional and have zero compassion for customer care and I will not be receiving the explanation I deserve Revdex.com and anyone who reads this, you can believe them if you feel ever so inclined, but I swear on my life and on this nation that I did not threaten themI did get angry after a month of silence and over two months of being disrespected (blocked, ignored, spoken to like an it, thrown into limbo which caused severe anxiety which I am not kidding about in the slightest, it is horrible), but anyone would if they dropped 50$ and then never heard anything backI have multiple people who can contest that my character is nothing short of kind and respectable, I have people that can contest that they blocked me and then blocked them for trying to reach out in my behalf to get some answers, I check our bank account every day and I have not yet received a refund and I am more than willing to provide months worth of bank statements, and my girlfriend can personally contest to the mental distress they have instilled on me many, many nights due to blatant disregardThis is unfair and unjustA company cannot just steal from somebody because they threatened to go to the Revdex.comthink about that, if I'm threatening to go to the Revdex.com, clearly the company is not in right moral standing I want my money back, I would really appreciate a phone call from management to get an explanation as to why I am being robbed and treated horribly, I deserve a PHONE CALL at this pointAnd I most certainly deserve my money back at the very least Final Consumer Response / [redacted] (4200, 32, 2015/10/01) */ Revdex.com has spoken with the your customer [redacted] and they do not have a replacement hat or a refund, in which, they spent $with your business Your customer would like the money back they spent with your business three months ago Typed by [redacted] Revdex.com per the phone conversation with Ms*** Final Business Response / [redacted] (4000, 38, 2015/10/02) */ We would need the hat returned to us! Do you mean $as their invoice says, we did not receive $from this customer sorry(see attached invoice)

Initial Business Response / [redacted] (1000, 10, 2015/09/03) */ This was a chargeback issue that was resolved and satisfied with the customer

Hi this is [redacted] I actually just this week contacted the business', Flight Inspired, founder via [redacted] He was more than happy to assist in getting the situation sorted outIn fact I received an email last night saying my order was shippedThanks for your efforts

Complaint: [redacted] I am rejecting this response because:My [redacted] company has accommodated my refundIf I truly left off any tracking information kindly, prove itI'm happy that I have no longer paid for items I did not receiveThe other statements made are just crazySuper sad to have stumbled upon such a poserPeace, love and integrity can't be fakedJerry's watching!!! I'm done with this Sincerely, [redacted] ***

Cost is from the return shipping as outlined on our websiteWe can't refund shipping as USPS will not refund those costs sorry!

Initial Business Response /* (1000, 4, 2015/09/09) */
Customer was satisfied and order was taken care of

As explained to the customer due to Visa's limitations we can not refund an order this old! There's no possible way to complete this request sorry!

Initial Business Response /* (1000, 21, 2015/09/09) */
Customer was satisfied and order was taken care of
Initial Consumer Rebuttal /* (3000, 23, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, the customer is not satisfied and the order was
not taken care of
I was never refunded for returning the product in brand-new, immaculate condition (order XXXXX)
However, I was refunded for order XXXXX
I am not sure why they have not refunded my second order (order XXXXX)???? I would still love to be refunded for this purchase returnI have provided all the necessary artifacts (purchase receipt, return receipt, tracking information)The return was delivered successfullyPlease continue to pursue my refund
Thank you!!
Let me know if you have any questions
Final Consumer Response /* (4200, 27, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All of the information you are requesting has been provided to you multiple times! I also attached this information to the caseDid you look at the file attachments in this Revdex.com case??? PLEASE LOOK AT THE ATTACHED DOCUMENTS!
I will spell it out for you very clearly, again!
Tracking Number: XXXXXXXXXXXXXXXXXXXXXX
Name on package: *** ***
My Shipping address:
*** ** *** ***
*** *** XXXXX
The item was returned successfully to you on 03/14:
*** *** XXXXX
IT HAS BEEN months
PLEASE REFUND MY MONEY FOR THE RETURNED ORDER (XXXXX)
THanks!
Final Business Response /* (4000, 29, 2015/09/24) */
***,
This tracking does not work, you can look it up yourself and seeNot sure how you have tracking for a package the USPS shows was never in their system*** We can't refund for any transaction past months as this is *** / *** regulationsWe do not have your return and need proof of this return to proceedPlease let us know what you'd like to do!

Initial Business Response /* (1000, 6, 2015/10/07) */
Yes as we explained to the customer several times in the e-mails before her refund we can not refund the original or return shipping as USPS will not refund these chargesThis is all outlined on our website under Returns as was explained to the
customerUSPS will not refund any shipping charges so we are unable to refund them as well
Initial Consumer Rebuttal /* (3000, 8, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not disputing the shipping chargesI have yet to receive any refund from the goods I sent backThey indicated they would refund $and they have notPlease refund the $
Final Business Response /* (4000, 25, 2015/10/27) */
***,
Sorry we use our merchant for all orders and they are bound to *** restrictions which will not allow us to refund, we do not use cash or cashiers checks sorry!
Final Consumer Response /* (4200, 27, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, not acceptableThey offer NO resolutionClearly they're not going to refund my money or even try to find a way to refund my money

We have proof of contact with customer! Not sure why they're saying this, we view this as fraud now, as they're denying any contact with us, it's multiple stories now

What fake tracking number, you think I do thousands of orders a month and send one person a fake tracking number? Customer did not pay for two days shipping, we don't even have that option! Please find that option on my website! Yes we can refund but we'd need the package sent back! We have no received any package for a refundYou can see there's been some lying about this situation, I hope you can realize this!

I am rejecting this response because: You keep playing games and giving me the run around. I did what you asked. You finally respond after months of this back and forth saying you will exchange it for something else when you had no intention of doing that. If you're so secure in your product then why play these games?  You should have said that from the beginning - it would have held more weight with me. No wonder you have so many complaints. You said you would exchange it so why won't you do that or give a refund? Stick by your word and do what you said or at the very least explain why you said you would exchange it when you never had any intention of doing that. I'm sure I know what your response will be because you have nothing to explain why you did that. 
Sincerely,
[redacted]

Not sure why this person is starting a complaint we're not liable for incorrect addresses.

Hi this is [redacted]. I actually just this week contacted the business', Flight Inspired, founder via [redacted]. He was more than happy to assist in getting the situation sorted out. In fact I received an email last night saying my order was shipped. Thanks for your efforts.