The Dab Lifestyle

Would need proof of the defect to move forward, happy to assist with that

Not sure what you mean we don't type in the address we get it straight from what is typed on the order

Initial Business Response /* (1000, 16, 2015/09/09) */
Customer has made numerous threats to our company with long emails about how we will not help her choose her size, we can not do this, we've explained this many times, after more threats we ended all service to customer. We will not allow...

someone to continue to threaten our company.
Initial Consumer Rebuttal /* (3000, 18, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Uhm, I never ONCE made any "threats"? I sent them multiple emails in anger, yes, saying that I deserved to know when I could get either an exchange or a refund and they simply REFUSED to let me know ANYTHING about my order. It is completely a LIE that I contacted them multiple times about sizing, I asked them about sizing immediately after I realized the hat was too big, but I told them I figured out the sizing and that I just wanted to get the exchange going. I told them straight up that I would take the next size down, 7-3/8 to be exact and I told them this and all I ever wanted to know was information I was entitled to! From there I was blatantly ignored over and over again. I sent back the hat and I was never told they received it, I was never told if I could get the same print (even after I sent multiple emails saying I FIGURED OUT THE HAT SIZE and made that very clear multiple times), I was never told when I would be getting the new hat, I was never issued a refund, I was never told anything but "we can't help you with sizing and a phone call isn't going to change that" when I CLEARLY told them I figured out the sizing I just needed to know BASIC INFORMATION about the order, period! Read the emails, I never threatened anyone's life, I never said I'm going to kill you or bomb your building or anything of that nature, I am a very good person and I can get you as many witnesses you need to contest that (oh wait, my friends tried contacting them on my behalf and they just blocked them on [redacted] too because they refuse to talk to people in general). I only threatened to come to the Revdex.com because they straight up REFUSED to tell me ANYTHING about my order! It is a cop out to say all I wanted to know was about sizing, that is a bold face lie. I told them point-blank-period I would take the next size down. They never told me ANYTHING about my order after I sent back the hat. Of course I sent multiple emails! but if you read them I was demanding basic information I am entitled to as a customer and they continued ignoring me, yes I got angry, I was in tears of fury and panic multiple times since I suffer from anxiety that I developed from my time in the military, I told them "look, I need to know what is going on with my order, you people refuse to tell me anything and I just need to know what is going on" and I still received NOTHING from them at all and in turn they sent me into panic for weeks on end because they REFUSED to give me ANY INFORMATION AT ALL. This is insane that they can just steal my money because they failed to provide me with the information I am entitled to as a customer. I am sick and tired of them playing me out to be this terrible person who "threatened" them when I am not the one in the wrong here. I sent basic emails at first telling them I knew what size I needed, then they ignored it, so I sent another and another and another, of course after two months of silence and only being told "we cant help you with sizing", in a very unprofessional manner mind you, I am going to get angry! How would you feel if your girlfriend spent 50$ on a hat for you as a birthday present, find out its too small, send it back and never hear anything at all about it again? Wouldn't you get mad if you were ignored by a company after sending multiple emails, that were nice at first, only to be ignored and spat at even explaining you have severe anxiety attacks and NEED to be put out of limbo? C'mon! You cannot sit there and say that I deserve to be robbed because I demanded basic business etiquette! You guys should give customers the respect they deserve!
I, as a customer, deserve to know:
A) if they received the hat I sent back using their return slip,
B) when I can order the exchange item,
C) how long it will take to receive the new one,
D) if I can even get the same one,
E) at the very least a RESPONSE AT ALL and not one that is vague and demeaning,
F) a phone call from management when things go very very wrong, like I had asked for NUMEROUS times to explain to me why I never received any information about my order at all and why I was ignored and treated like an it.
Lastly, I hands down DESERVE an explanation as to why you people think you have the right to rob me and I deserve to know why you felt the need to put me through nights of rip-roaring, furious anxiety attacks when I made it clear I had the hat size and I just needed to know BASIC information ANY professional business is to provide. I shouldn't have to send a dozen emails, I should have been given the information in the first place.
Now I'm being told I made incriminating threats? What? You STOLE from me! How is that justified? Because I dropped the [redacted] while I was physically shaking, stomach churning, and tearing with my heart pounding because you refused to tell me anything? OF COURSE I threatened to come to the Revdex.com?!? You would too if you were in my shoes! I even said I wouldn't if you let me know what the heck was going on with the hard earned money spent on your product! You cannot just steal from somebody because you are mad at them, especially when YOU caused the anger! You could have, firstly, just told me basic information about the order like I asked for multiple times for in the first place, and secondly you could have just called me and explained why a) your customer service reps treated me like an it and ignored me and b) why you overlooked EVERY SINGLE OTHER QUESTION I ASKED apart from the sizing ask! Like why are you harboring on me asking for TIPS on sizing (I never once asked you to tell me what my hat size was, I kindly asked if you had any tips on measuring because you are a hat company and I always buy snaps, not fits, I said this), I TOLD YOU WHAT SIZE I NEEDED- PERIOD. Why did you ignore every other question I had? Why do this to me & GF? Why can't you just be a decent company and call me and work this out? The phone number you have doesn't even work, I tried warning other people about the absolute [redacted] you put me through over a simple exchange, if you were treated like I have been wouldn't you tell other people not to trust me? Yes, you would. I want my money back, I deserve that AT THE VERY LEAST. You have put me through more than you even know. You guys just hands down do not care about your customers, and its sad. It is so very sad that you cannot even give your customers the respect to let them know the information they are entitled to. You do not have the right to rob me just because you've fabricated a foul opinion on me based upon a situation YOU created. You have a great product, but your customer service is out the window. I would say I hope you understand that you put me through seriously multiple nights of panic attacks, if you know anyone with severe anxiety you know it is not fun, but you have made it crystal clear you do not care one bit about your customers. And now you're lying saying all I ever asked you about was sizing and then went so far as saying I threatened you, as if I told you I was going to kill you, I would never hurt another human being. I will not apologize. I am being robbed, I was disrespected and spat at, and I was put through many, many terrible nights in the past three months over this. Think about that.. three months! Tell me you wouldn't drop the [redacted] if you were in my shoes. Sheesh, just give me my money back already. You've made it clear you are unprofessional and have zero compassion for customer care and I will not be receiving the explanation I deserve.
Revdex.com and anyone who reads this, you can believe them if you feel ever so inclined, but I swear on my life and on this nation that I did not threaten them. I did get angry after a month of silence and over two months of being disrespected (blocked, ignored, spoken to like an it, thrown into limbo which caused severe anxiety which I am not kidding about in the slightest, it is horrible), but anyone would if they dropped 50$ and then never heard anything back. I have multiple people who can contest that my character is nothing short of kind and respectable, I have people that can contest that they blocked me and then blocked them for trying to reach out in my behalf to get some answers, I check our bank account every day and I have not yet received a refund and I am more than willing to provide 3 months worth of bank statements, and my girlfriend can personally contest to the mental distress they have instilled on me many, many nights due to blatant disregard. This is unfair and unjust. A company cannot just steal from somebody because they threatened to go to the Revdex.com... think about that, if I'm threatening to go to the Revdex.com, clearly the company is not in right moral standing.
I want my money back, I would really appreciate a phone call from management to get an explanation as to why I am being robbed and treated horribly, I deserve a PHONE CALL at this point. And I most certainly deserve my money back at the very least.
Final Consumer Response /* (4200, 32, 2015/10/01) */
Revdex.com has spoken with the your customer [redacted] and they do not have a replacement hat or a refund, in which, they spent $50.00 with your business.
Your customer would like the money back they spent with your business three months ago.
Typed by [redacted] Revdex.com per the phone conversation with Ms. [redacted].
Final Business Response /* (4000, 38, 2015/10/02) */
We would need the hat returned to us! Do you mean $44.31 as their invoice says, we did not receive $50 from this customer sorry. (see attached invoice)

Initial Business Response /* (1000, 6, 2015/09/25) */
Order was delivered to customer months ago, [redacted] Here is proof.
Initial Consumer Rebuttal /* (3000, 9, 2015/09/28) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
No, you said ull do an investigation on it and you never did, u said u would replace a lost product if never found. I picture proff
Final Business Response /* (4000, 52, 2015/11/18) */
[redacted],
Reshipped the lost package that was confirmed delivered today, as per your police report we requested, here is tracking: [redacted]
Final Consumer Response /* (2000, 54, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my hat, thanks

Complaint: [redacted]
I am rejecting this response because: I gave you [redacted] the correct address but your [redacted] can't read an apartment # [redacted]
[redacted]
[redacted]
Sincerely,
[redacted]

Cost is from the return shipping as outlined on our website. We can't refund shipping as USPS will not refund those costs sorry!

Of course can refund but will need the package to be shipped back in new unworn condition, we of course can not refund the USPS charges as they are non-refundable, order was for a pre-order hat was labeled and was shipped after we contacted the customer to correct his invalid address, here's...

tracking: [redacted] We've done everything to help the customer, not sure why they would contact the Revdex.com being a private company that has an [redacted] special about fraud within their company leading to thousands of lawsuits nationwide, easily recognizable by a simple google search.

Have told the customer several times we can refund because the hoodie was out of stock, customer did not ask for a refund or we would've refunded, pretty simple!

Item is pre-order, says this right on the products page!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. My complaint remains that I have...

been waiting six months and still have not received the product I paid for!  The company can find a way to refund me, whether it be in a check or visa gift card, etc.  They have not tried to please me and I am not satisfied.  
Sincerely,
[redacted]

Yes the difference you mention is for the return shipping as USPS won't refund shipping costs sorry! As outlined on our website under returns and exchanges any return shipping costs will be deducted from the refund as USPS will not refund shipping charges!

Yes we have a lifetime warranty against any defects however we don't cover personal damage. This is outlined on our website under "Lifetime Warranty"Stating: "All defects on all products, this does not include personal damage or small differences due to the hand made nature of some...

products." We had asked for pictures of the defect but you had admitted it was due to personal damage. We unfortunately don't cover personal damage in our lifetime warranty.Customer had come back after several weeks demanding we warranty the personally damaged item, said we would look into this matter. Customer became combative and used vulgar responses, we at that time suspended chat from the customer.

Complaint: [redacted]
I am rejecting this response because:My [redacted] company has accommodated my refund. If I truly left off any tracking information kindly, prove it. I'm happy that I have no longer paid for items I did not receive. The other statements made are just crazy. Super sad to have stumbled upon such a poser. Peace, love and integrity can't be faked. Jerry's watching!!! I'm done with this.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/09/03) */
This was a chargeback issue that was resolved and satisfied with the customer.

I am rejecting this response because:The return shipping you speak of was advertised as "FREE" by you. The fact that you deduct that amount OFF of the price of the hat ALONE in the end is absolutely absurd. Whats funny is that the exact hat that I ordered and requested as an exchange in size IS STILL ON YOUR SITE as being IN STOCK almost two weeks after I was told that you did not have the hat available. I feel as if I am being lied to!Stop running a scam and stealing peoples money!!!!!I still request that I receive the remainder of the price of the hat returned, $7.42.

Complaint: [redacted]
I am rejecting this response because: I did not ever receive an email stating the hoodie was out of...

stock...in addition there is a hat in this order that was not touched on in the communication.  This is a false statement...msg received from Flight Inspired: Just a heads up Revdex.com can not refund your order or send the products, we can, when you close it satisfactory we can help but we can't as they request all future communications go through them! We told you we could refund several times all you had to do was confirm, it's fairly simple!My response here is that a refund should have been given without a confirmation??? if the item is not available. At this time I have not been issued a refund. I did however, receive two false tracking #s including one 1/6/16...nothing pointing to a refund or out stating the hoodie was of stock item. This feels totally dishonest.  Thank you.
Sincerely,
[redacted]

Customer isn't showing full tracking page for a reason, there's something under it that says picked up by the [redacted]! We're in the process of working with the customers card authorizer to have fraud charges pressed on them and revoke their card privileges. This will be sent to a collection agency for further actions to retrieve the stolen money from our merchant. Customer did not want to work with us and continuously made up lies about this situation. Leaves us no choice but to end service to this customer for these problems the customer has caused.