The Dapper Club, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: [redacted] Complaint ID: # [redacted]/ Account: # [redacted] Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Mr. [redacted]’s complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.   Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that a mutually amicable resolution has been reached. Please consider this Allen Marketing Group’s response. With pleasure,   James M., Digital Correspondence Customer Relations

This complaint is not an example of a bait and switch as Ms [redacted] chose her accommodations at her discretion after she indicated that the accommodations chosen for her were inferior. Any activation fees or deposits that are payable for use of the complimentary premiums shall be applied towards the total balance of the applicable taxes and fees owed. Premiums are not serviced by this company and any further matters regarding the aforementioned premiums shall be directed to the appropriate company. No credit will be issued in regards to this complaint, we have rendered services and there is no record of the claims Ms [redacted] is making other than what appears on her original purchase confirmation provided at the time of purchase and time of render -- it is unreasonable to purchase a product or service and request a full refund 90 days later for services that have previously been rendered and used with no indication of dissatisfaction. Please close this complaint accordingly.

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: [redacted] [redacted] Complaint ID: # [redacted]/ Account: # [redacted] Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Mr. [redacted]’s complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust. We appreciate the opportunity to respond. Please be advised that Allen Marketing Group was in contact with the consumer, and we are pleased to inform you that a mutually amicable resolution has been reached. Please consider this Allen Marketing Group’s response. With pleasure,   James M., Digital Correspondence Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they do not attempt to retrieve the money later.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: [redacted] Complaint ID: # [redacted]/ Account: # [redacted] Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Ms. [redacted]’s complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust and appreciate the opportunity to respond.   Allen Marketing Group has been in contact with the consumer and we are pleased to inform you that a mutually amicable resolution has been reached. Please consider this Allen Marketing Group’s response. With pleasure,   James M., Digital Correspondence Customer Relations

As per standard procedure, all customer communications are recorded and noted for quality assurance. Ms [redacted] was contacted by a member of the management team this afternoon (09/08) regarding her continuing dissatisfaction with the offer serviced. Ms [redacted] was unwilling to remedy and indicated...

that speaking to us was a "waste of her time" and she would file this complaint anyway. Ms [redacted] has been continually accommodated since purchase. Contrary to the above complaint, Ms [redacted] was not advised by the management team that her offer was "switched" after the point of sale and has made no mention of "Kingsmill" until this complaint. As mentioned by Ms [redacted] in the above complaint, premiums offered are complimentary and subject to taxes, incidentals, and fees. Ms [redacted] may choose to use or discard of premiums at her discretion as they are complimentary and not included in the purchase price of this offer. No further action will be taken in this matter as services were rendered over 3 months ago and there had been no indication of misrepresentation until this time despite the many times Ms [redacted] has been in contact with Customer Care since purchase. In addition, Ms [redacted] was provided proper disclosure at the point of sale regarding taxes, incidentals, and fees.

As an act of good faith, we have issued a full credit on behalf of the selling vendor. Please allow up to 72 hours for processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Full credit has been issued; no further action will be taken in this manner.

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: [redacted] Review ID: #[redacted]/ Account: #[redacted] Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Ms. [redacted]’s complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust. We appreciate the opportunity to respond. Please be advised that Allen Marketing Group was in contact with the consumer, and we are pleased to inform you that a mutually amicable resolution has been reached. Please consider this Allen Marketing Group’s response. With pleasure,   James M., Digital Correspondence Customer Relations

We are unable to accommodate the customers requests. As a result, we have issued a full credit. Please allow up to 48 hours for applicable pending charges to be voided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have been kind enough to get another credit card number from me to refund. They were very nice about it. Thanks
Sincerely,
[redacted] [redacted]

A full refund has been issued as per this complaint.

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: [redacted] [redacted] Complaint ID: # [redacted] / Account: #[redacted] Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Mr. [redacted]’s complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust. We appreciate the opportunity to respond. Please be advised that as Mr. [redacted] mentioned in his complaint, Allen Marketing Group has already issued a credit in the amount of $219. Mr. [redacted] must contact his financial institution to resolve this matter. Attached is a copy confirming a credit was issued to Mr. [redacted] on 10/17/2017. In addition, we ask the Revdex.com to remove this complaint from our company profile. We previously acted in good faith and issued Mr. [redacted] a credit. The terms of his credit card account are out of our control. Please consider this Allen Marketing Group’s response. With pleasure,   Emily L., Digital Correspondence Customer Relations Tell us why here...

Ms. [redacted]...

[redacted]                                   ...⇄ Business & Consumer Relations Revdex.com of Utah 3703 W 6200 S Salt Lake City, UT 84129 RE: Mr. [redacted] [redacted] & [redacted] Complaint ID: #11962189 / Account: #[redacted]   Dear Ms. [redacted], Allen Marketing Group is in receipt of your correspondence regarding Mr. [redacted]’ complaint. We thank the Revdex.com for their continued focus on advancing marketplace trust. We appreciate the opportunity to respond.   Please be advised that Allen Marketing Group was in contact with the consumer, and we are pleased to inform you that a mutually amicable resolution has been reached as per the requested desired settlement. Please consider this Allen Marketing Group’s response. With pleasure,   James M., Digital Correspondence Customer Relations