Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refundThe email stated that there was going to be a refund posted in to daysI emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift cardI told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the cardThat the card was disposed of and I could not get a refund to the cardI told them to either refund it to my debit card or that they would need to issue me a creditThey did not respond at which time I sent that email againThen days later they sent me an email telling me it was too late that the pre paid gift card was issued the refundWhen I told them that I wanted the information who the refund went to etcThey said that information was not availableAfter they had told me I would need to contact the bankThe gift cards clearly state that once the card balance is used up that the card is no longer an open accountThere would have been no acctfor them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that Then a few days later they were saying it was too late that the card was creditedBut would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used upWhere did the refund go??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] **If you are unhappy with Choxi's efforts to resolve this issue to date I ask that you please follow the procedure set forth in the mutually signed agreement and seek arbitration to resolve the issue.Regards,Ryan
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID 11465700, however my complaint has NOT been resolved because: [Your Answer Here] The original amount of $was credited back into my account but they refused to give me the additional credited moneyI was offered a twenty dollar gift certificate, but have no wish to shop at their store againAlso, have a feeling that the same thing would occur as the first time that I would not be credited for the amount, and on complaining being told that it would be the next time I shoppedUnderhand company! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Unfortunately, when the return was received the phone screen was cracked As noted previously, the original box which helps protect the device from damage, was not used in the return as required If the item was not packaged well it may have resulted in damage to the device during shipping That being said I will go ahead and make an exception and issue a refund of $to your original form of payment as requested Please note that for any future orders, all returns must be made in the condition the item was received and include the original box If there is anything else I can do to assist you, please just let me knowRegards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI forwarded a message from the company with my reply that I do not want them to ship out the order and would like a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca This is not acceptableI sent an email regarding the card only moments after I was sent the email saying they could credit my cardThe card was not credited at that timeThat email was telling me what they could doNot that they had already issued a refund to a card I no longer hadAnd have no idea who the financial institution was that issued the pre-paid ***Are you kidding me when you get a gift of a pre-paid [redacted] it's bought at [redacted] or [redacted] or [redacted] even the dollar general storeI don't know where the card was purchased and I wouldn't have any clue what financial institution would have issued the cardThat information isn't available when you get a gift card! They only say [redacted] gift card! Had I not used the entire balance on the item I paid you for and never received because you all cancelled my order I would still have had the card with a remaining balance then all this wouldn't be an issueThe fact is that I spent the balance of the card at Choxi closing out the cardThey do not keep a completely used up gift card on fileOnce it's gone the card is no good In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have open orders with themWhen they contacted me, it was about the oldest of the ordersI asked them to cancel the order and refund my money which they have done At that time they informed me that all of the items should be shipping soonNothing has shipped and this has been weeks since I was told they would be shipping 'in a few days'I emailed them and asked to have the remaining orders canceled and my money refunded, but this has not been done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***,I'm very sorry that you received unwanted promotional emails Can you please let me know the date of the last email you received from choxi.com? Also please forward that email to [redacted] with the subject of Attn: [redacted] so that I can have our technical team look into this issue further.Regards,Ryan
Dear [redacted] ,As requested an e-check for $has been sent to your email address Please print out the check and you can deposit it at any bank.Regards,Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is exactly what we are trying to doBut Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencingOnce Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantlyLooking forward to having our issue resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Dear [redacted] , I'm very sorry that our manufacturing partner was unable to deliver the item you ordered In regards to refunds, unfortunately we are only able to issue refunds to the card used to the make the purchase Redirecting a refund to another card from our end is not possible I have checked with our accounting department and was informed that the refund for this item was successfully returned to the card used to make the purchase Since we have already refunded the item we are unable to issue an additional refund or credits The best option would be to contact the financial institution who issued the prepaid card for a replacement so that you may use the remaining balance on the card If there is anything else I can do to assist you, please just let me know.Regards,Ryan
Dear [redacted] , I'm very sorry that the handbag you ordered was unable to be delivered When reviewing your account, I see that an in store credit in the amount of 125% of the purchase price of the item was issued to your account and has already been utilized If there is anything else I can do to assist you please just let me knowRegards,Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] I received my refund
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They said that because they turned my last "refund" for unshipped merchandise into a credit it could not be monetarily refunded - that I would have to use the store credit Out of $they refunded $to my account and left the rest in credit I told them that it wasn't acceptable as I would not be using their services, but they said that was all they could do and hung up In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,I'm sorry to hear you were not satisfied with the bag you received Upon reviewing your account I see that a refund for $was processed to your original form of payment on April *** If there is anything else I can assist you with, please just let me know.Regards,***
Dear [redacted] , Upon reviewing your account I see that a refund for this order was processed to your original form of payment on March [redacted] In some cases banks do not clearly mark where a refund came from when it is posted to your account Please contact your bank to confirm whether you received the refund in question If the bank confirms you have not received the refund we will need to arrange a way call between you, your bank, and myself to look into the matter furtherRegards,Ryan
Dear [redacted] ,I'm very sorry that you received unwanted promotional emails Please forward the last email you received to [redacted] with the subject of Attn: Ryan so that I can have our technical team look into this issue.Regards,Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They refunded the Money, Thank you for your help?? [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refundThe email stated that there was going to be a refund posted in to daysI emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift cardI told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the cardThat the card was disposed of and I could not get a refund to the cardI told them to either refund it to my debit card or that they would need to issue me a creditThey did not respond at which time I sent that email againThen days later they sent me an email telling me it was too late that the pre paid gift card was issued the refundWhen I told them that I wanted the information who the refund went to etcThey said that information was not availableAfter they had told me I would need to contact the bankThe gift cards clearly state that once the card balance is used up that the card is no longer an open accountThere would have been no acctfor them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that Then a few days later they were saying it was too late that the card was creditedBut would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used upWhere did the refund go??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] **If you are unhappy with Choxi's efforts to resolve this issue to date I ask that you please follow the procedure set forth in the mutually signed agreement and seek arbitration to resolve the issue.Regards,Ryan
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID 11465700, however my complaint has NOT been resolved because: [Your Answer Here] The original amount of $was credited back into my account but they refused to give me the additional credited moneyI was offered a twenty dollar gift certificate, but have no wish to shop at their store againAlso, have a feeling that the same thing would occur as the first time that I would not be credited for the amount, and on complaining being told that it would be the next time I shoppedUnderhand company! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Unfortunately, when the return was received the phone screen was cracked As noted previously, the original box which helps protect the device from damage, was not used in the return as required If the item was not packaged well it may have resulted in damage to the device during shipping That being said I will go ahead and make an exception and issue a refund of $to your original form of payment as requested Please note that for any future orders, all returns must be made in the condition the item was received and include the original box If there is anything else I can do to assist you, please just let me knowRegards, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseI forwarded a message from the company with my reply that I do not want them to ship out the order and would like a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca This is not acceptableI sent an email regarding the card only moments after I was sent the email saying they could credit my cardThe card was not credited at that timeThat email was telling me what they could doNot that they had already issued a refund to a card I no longer hadAnd have no idea who the financial institution was that issued the pre-paid ***Are you kidding me when you get a gift of a pre-paid [redacted] it's bought at [redacted] or [redacted] or [redacted] even the dollar general storeI don't know where the card was purchased and I wouldn't have any clue what financial institution would have issued the cardThat information isn't available when you get a gift card! They only say [redacted] gift card! Had I not used the entire balance on the item I paid you for and never received because you all cancelled my order I would still have had the card with a remaining balance then all this wouldn't be an issueThe fact is that I spent the balance of the card at Choxi closing out the cardThey do not keep a completely used up gift card on fileOnce it's gone the card is no good In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have open orders with themWhen they contacted me, it was about the oldest of the ordersI asked them to cancel the order and refund my money which they have done At that time they informed me that all of the items should be shipping soonNothing has shipped and this has been weeks since I was told they would be shipping 'in a few days'I emailed them and asked to have the remaining orders canceled and my money refunded, but this has not been done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***,I'm very sorry that you received unwanted promotional emails Can you please let me know the date of the last email you received from choxi.com? Also please forward that email to [redacted] with the subject of Attn: [redacted] so that I can have our technical team look into this issue further.Regards,Ryan
Dear [redacted] ,As requested an e-check for $has been sent to your email address Please print out the check and you can deposit it at any bank.Regards,Ryan
Revdex.com:At this time, I have not been contacted by Choxi.com, Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is exactly what we are trying to doBut Choxi has been unreachable so we thought we should inform/share with Revdex.com and others that search up information on Revdex.com, what we are experiencingOnce Choxi has made an effort to resolve our case we would gladly close and remove this complaint instantlyLooking forward to having our issue resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Dear [redacted] , I'm very sorry that our manufacturing partner was unable to deliver the item you ordered In regards to refunds, unfortunately we are only able to issue refunds to the card used to the make the purchase Redirecting a refund to another card from our end is not possible I have checked with our accounting department and was informed that the refund for this item was successfully returned to the card used to make the purchase Since we have already refunded the item we are unable to issue an additional refund or credits The best option would be to contact the financial institution who issued the prepaid card for a replacement so that you may use the remaining balance on the card If there is anything else I can do to assist you, please just let me know.Regards,Ryan
Dear [redacted] , I'm very sorry that the handbag you ordered was unable to be delivered When reviewing your account, I see that an in store credit in the amount of 125% of the purchase price of the item was issued to your account and has already been utilized If there is anything else I can do to assist you please just let me knowRegards,Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] [redacted] I received my refund
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They said that because they turned my last "refund" for unshipped merchandise into a credit it could not be monetarily refunded - that I would have to use the store credit Out of $they refunded $to my account and left the rest in credit I told them that it wasn't acceptable as I would not be using their services, but they said that was all they could do and hung up In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,I'm sorry to hear you were not satisfied with the bag you received Upon reviewing your account I see that a refund for $was processed to your original form of payment on April *** If there is anything else I can assist you with, please just let me know.Regards,***
Revdex.com:At this time, I have not been contacted by Choxi.com, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Dear [redacted] , Upon reviewing your account I see that a refund for this order was processed to your original form of payment on March [redacted] In some cases banks do not clearly mark where a refund came from when it is posted to your account Please contact your bank to confirm whether you received the refund in question If the bank confirms you have not received the refund we will need to arrange a way call between you, your bank, and myself to look into the matter furtherRegards,Ryan
Dear [redacted] ,I'm very sorry that you received unwanted promotional emails Please forward the last email you received to [redacted] with the subject of Attn: Ryan so that I can have our technical team look into this issue.Regards,Ryan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They refunded the Money, Thank you for your help?? [redacted]