Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,I'm sorry for the confusion regarding the rings you ordered I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment Please allow up to business days for the refund to be reflected back onto your account You may also keep the rings for the inconvenience you experienced If there is anything else I can do to assist you, please just let me knowRegards,Ryan
Hello Complaints, We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I sincerely appreciate the time and effort in this matter
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]They informed me that since I had filed a complaint, they had closed my accountTherefore, although I have sent numerous emails to them about what they owe me, they refuse to allow me to access my account to get the money they had refunded to meFor every email I send them, they send the same rejoinderWe are just going around in circlesAt last count, I had emails to them and many more had been deleted over the course of the month In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved If a refund is not issued may I reopen the case ? And please be aware that they are still advertising that item for sale on there website Sincerely, [redacted] ***
Dear [redacted] ,I'm very sorry to hear you were unsatisfied with the jewelry you received Upon reviewing your account, I see that a refund of $was processed to your original form of payment on May *** If you have not yet received this refund please let me know so I may look into the matter further.Regards,***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,I'm sorry for the confusion regarding the rings you ordered I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment Please allow up to business days for the refund to be reflected back onto your account You may also keep the rings for the inconvenience you experienced If there is anything else I can do to assist you, please just let me knowRegards,Ryan
Revdex.com:At this time, my complaint, ID [redacted] regarding Choxi.com, Inchas been resolved Sincerely, [redacted]
Hello Complaints, We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition periodWe are happy to report that Choxi.com is now under new ManagementAs a new management team, we are diligently working to clear the backlog of inquiries and shipmentsThis process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next daysWithin this time frame (and as soon as possible) you will be updated on the exact status of your order(s)We are working extremely hard with our suppliers to fulfill all orders as soon as possibleOur goal is to fulfill all outstanding orders within the next days, but because of the number of suppliers involved, it may take up to daysOnce your order has processed and is ready to ship, tracking information will be emailed as normalIf you are expecting a refund, we expect that to be fully processed within the next days as wellWe've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patienceWe sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changesIf your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right awayThank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website oftenSincerely, Choxi.com management [redacted] Everything you love for less
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I sincerely appreciate the time and effort in this matter
At this time, I have been contacted directly by Choxi.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]They informed me that since I had filed a complaint, they had closed my accountTherefore, although I have sent numerous emails to them about what they owe me, they refuse to allow me to access my account to get the money they had refunded to meFor every email I send them, they send the same rejoinderWe are just going around in circlesAt last count, I had emails to them and many more had been deleted over the course of the month In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved If a refund is not issued may I reopen the case ? And please be aware that they are still advertising that item for sale on there website Sincerely, [redacted] ***
Dear [redacted] ,I'm very sorry to hear you were unsatisfied with the jewelry you received Upon reviewing your account, I see that a refund of $was processed to your original form of payment on May *** If you have not yet received this refund please let me know so I may look into the matter further.Regards,***