The Dromgoole Center For Admission

Hello ***, We are very sorry that you were not completely satisfied with your experience with our dealershipOur General Sales Manager and our Finance Director reviewed your contract with you when you came back to Millennium Hyundai on Thursday, November **, Presently, our General Manager is out for medical reasonsOnce he returns, we will be more than happy to set up a day and time for you to meet with him to see about coming to a positive resolutionThank you, Felicia R [redacted] Client Care ManagerMillennium Hyundai

Please be advised we have tried to contact the customer to provide her with instruction on the Use of her Remote StartWe are currently looking for a manual for the remote start and will forward a copy of the same as soon as we have oneIf with can located a manual or not, we suggest that the customer contact Millennium Hyundai and we will have a Sale Person or other dealership personnel review and instructed the customer on the use of the Remote StartPlease contact Josh Tauber, General Manager of Millennium HyundaiWe would also like to state that the Customer can use specials for service at Advantage Hyundai or Atlantic HyundaiRobert JT [redacted] Legal Assistant General Counsel’s Office Millennium Hyundai

After reviewing this complaint, the Dealership had contacted the Customer to complete the Financing Arrangements for the VehicleAs of this date, all documents have been processed to the satisfaction of the customerRobert JT [redacted] Legal Assistant General Counsel’s Office Millennium Hyundai

Please be advised that we have prepared a referral check for this customer and have sent it to the address listed via first class mailIf the customer does not receive this check within business days please contact usRobert JT [redacted] Legal Assistant Millennium Hyundai

Hyundai declined it because she didn't meet the requirements that Hyundai have for clients that are not living together at the same address based on her income and in regards of their creditThen we got an approval at a tier that day but they were unwilling to pay the difference in the paymentThey asked to cancel that day, we gave them a full refund but continued to work on the approvalwe were able to escalate it to the head analyst at Hyundai and received an approval 48hrs laterWe then called [redacted] with the great news that we got an exception and got a Tier approval [redacted] then refused to put any money down because he feels that he's inclined to get the same payment with no money down and be at the same payment because he had to wait hoursWe never changed the original deal agreed to, they didn't want to proceed once we got the original deal approved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Iacceptwith the stipulation listed below the resolution however if a booklet is not available with a reasonable amount of time exweeks I would like detailed instructions sent to me vial email I do not think that it is my responsibility to have to travel back to the dealer for instructions since this was their lack of information to the consumer

We have received and reviewed [redacted] s (the “Customer”) request for a refund from Millennium Hyundai (the “Dealership)In good faith the Dealership will be refunding the Customer the amount of Ninety-Nine 27/($99.27) DollarsRobert JT [redacted] Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I responded to this on Feb*, Millennium Hyundai has not sent me a formal letter to authorize my use of coupons or free car washes for a year It specifically states in the booklet that the coupons can only be usedat Millennium In addition the remote start information sent to me is not correct I followed the instructions included in the resolution and the car shuts off This vehicle was purchased without the remote start installed by the manuf.The dealership installed the remote start therefore the printed instructions sent to me "owners manual" do not apply This vehicle does not have a key to put into the ignitionThe instructions sent are not for this car.Can someone please help this dealership to understand what is going on I have been trying to get this information since I brought the car in for the remote start and no one seems to care They had no problem taking my money.This is a disgrace In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have received and reviewed J [redacted] s (the “Customer”) complaint and Millennium Hyundai LLC has done nothing wrong [redacted] ’s complaint is with Hyundai America and not with Millennium HyundaiThe Dealership will provide Loaner Vehicle to the customers if they are available If a Loaner Vehicle is not available, we inform customer they may rent a vehicle specifically from Enterprise Rent-A-Car and Hyundai America will reimburse those expensesThe Customer did bring his vehicle to the Dealership for recallAt that time, the Dealership did not have any Loaner Vehicle available for the customerThe Dealership informed the customer that he could rent a vehicle from Enterprise Rent-A-Car and Hyundai America would reimburse those expenseHowever, the customer used a different Rental Car companyIt would be in the best interest of the Customer to direct his complaint to Hyundai America’s Consumer Affairs at ###-###-#### and request reimbursement even though he did not use Enterprise Rent-A-CarRobert JT [redacted] Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not 100% satisfatory to me because I haven't received my refund check yet.
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The service manager called me from the Hyundai dealership called me concerning my complaint and told me he will take care of this issue promptly. He asked me to email him the information and told me he would get back to me right away. As usually that never happened and I sent him the information he requested on Sept *** now the *** no call back nothing as usually with this dealership. His name is Ed D*** service manger of Millennium Hyundai.
*** ***

*** *** came in to purchase a new car, however the payments was too much for her, she mentioned that purchasing her lease car is an option because she likes her car, so that's what she did, because that fit her budgetShe went ahead and purchase a warranty on the vehicle that I told them I
am happy to submit paperwork to cancel

After reviewing the Customer’s (*** ***) file and complaint No***, we have concluded that the Customer’s complaint is with the lessor of the vehicle, Hyundai Motor Finance and not with Millennium HyundaiThis complaint should not reflect badly on Millennium Hyundai nor any of its’
affiliated companies and the dealership has not made any demand or claim against the CustomerWe would also like to note; this Complaint is connected with the customer’s previous Revdex.com Complaint, #***, which we have settled and have given the customer One Thousand Five Hundred Sixty-Eight 29/($1,568.29) DollarsThe Customer has signed a Release and a copy is attachedIt is plain to see that the Customer is not acting in Good FaithWe have no intention to offer any other type of settlement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is all fine and dandy that the dealership has done all these repairs for me for freeMy question now for you is, HOW COME I HAVE NOT EVEN BEEN AWARE OF THESE REPAIRS? I never EVER authorized for anything to even be repaired on my car until I received a call letting me know if it was covered or notAnd how come I was not notified of this warranty deductible when I dropped my car off at the dealership to be serviced? How come when I contacted the Corporate Office, I was told that my car doesn't even have a warranty on it? How come the dealership is refusing to give me a copy of my warranty? These are all answers you seem to avoid in my complaintHow come it is so hard for the dealership to even contact me back in regards to my car? Why do I have to keep calling to find out what is going on, and wait weeks for answers back? This is unacceptableThese are the issues I am having, and you did not respond to any of these issues, except what the dealership has done for meGreat, awesome they did repairs on the car, thats what they are supposed to do, thats the point of the car being there! I am very disappointed as a VALUED customer who went there in good faith, and was ripped outThere is not a doubt in my mind that this car didn't have issues before hand, and it was just covered up, hense the reason why the service light came on as soon as I went to leave the lot with my carHow come you have not addressed any of these issues?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have received and reviewed *** ***’s (the “Customer”) complaint and Millennium Hyundai LLC (the “Dealership) has settled this matterIn good faith, the Dealership has supplied the Customer with two (2) new tires and has reimbursed the customer for the purchase of brake padsRobert JT**
Legal Assistant General Counsel’s Office Millennium Hyundai

After reviewing the customer’s (*** *** complaint and file, we have concluded that the dealership (Millennium Hyundai) has done nothing wrongAttached to this response please find check No*** in the amount of Four Thousand Five Hundred 00/($4,500) Dollars payable to *** **
***, ** *** *** *** *** ** ***This check was sent to the customer on December *, Please allow days to receive this check, if does not received this check in that timeWe will issue a “stop-payment” on this check and re-issue another oneRobert JT** Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I put in the cancelation for this on Friday the 8/** -- Laurence H***General ManagerMillenium Hyundai###-###-####***