The Dromgoole Center For Admission

We have received and reviewed [redacted]s (the “Customer”) request for a refund from Millennium Hyundai (the “Dealership). In good faith the Dealership will be refunding the Customer the amount of Ninety-Nine 27/100 ($99.27) Dollars. Robert J. T** Legal Assistant General Counsel’s Office...

Millennium Hyundai

We have received and reviewed J[redacted]s (the “Customer”) complaint and Millennium Hyundai LLC has done nothing wrong. [redacted]’s complaint is with Hyundai America and not with Millennium Hyundai. The Dealership will provide Loaner Vehicle to the customers if they are available....

If a Loaner Vehicle is not available, we inform customer they may rent a vehicle specifically from Enterprise Rent-A-Car and Hyundai America will reimburse those expenses. The Customer did bring his vehicle to the Dealership for recall. At that time, the Dealership did not have any Loaner Vehicle available for the customer. The Dealership informed the customer that he could rent a vehicle from Enterprise Rent-A-Car and Hyundai America would reimburse those expense. However, the customer used a different Rental Car company. It would be in the best interest of the Customer to direct his complaint to Hyundai America’s Consumer Affairs at ###-###-#### and request reimbursement even though he did not use Enterprise Rent-A-Car. Robert J. T** Legal Assistant General Counsel’s Office Millennium Hyundai

We have received and reviewed [redacted] (the “Customer”) complaint and Millennium Hyundai LLC would like to state that due to unforeseen circumstances there was a delay of this payment Attached please find a .pdf copy of Check No. [redacted] issued to the Customer which has been mailed. Robert J....

T** Legal Assistant [redacted]

After reviewing this complaint, the Dealership had contacted the Customer to complete the Financing Arrangements for the Vehicle. As of this date, all documents have been processed to the satisfaction of the customer. Robert J. T** Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, Iacceptwith the stipulation listed below.  the resolution however if a booklet is not available with a reasonable amount of time ex. 2 weeks I would like detailed instructions sent to me vial email.  I do not think that it is my responsibility to have to travel back to the dealer for instructions since this was their lack of information to the consumer.

Please be advised we have tried to contact the customer to provide her with instruction on the Use of her Remote Start. We are currently looking for a manual for the remote start and will forward a copy of the same as soon as we have one. If with can located a manual or not, we suggest that the...

customer contact Millennium Hyundai and we will have a Sale Person or other dealership personnel review and instructed the customer on the use of the Remote Start. Please contact Josh Tauber, General Manager of Millennium Hyundai. We would also like to state that the Customer can use specials for service at Advantage Hyundai or Atlantic Hyundai. Robert J. T** Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I responded to this on Feb. *, 2017.  Millennium Hyundai has not sent me a formal letter to authorize my use of coupons or free car washes for a year.  It specifically states in the booklet that the coupons can only be  usedat Millennium.  In addition the remote start information sent to me is not correct.  I followed the instructions included in the resolution and the car shuts off.  This vehicle was purchased without the remote start installed by the manuf.The dealership installed the remote start therefore the printed instructions sent to me "owners manual" do not apply.  This vehicle does not have a key to put into the ignition. The instructions sent are not for this car.Can someone please help this dealership to understand what is going on.  I have been trying to get this information since I brought the car in for the remote start and no one seems to care.  They had no problem taking my money.This is a disgrace.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would just like to state, that when I spoke to the dealership yesterday (when they called to tell me my car was ready) the gentleman explained to me that in order to obtain a copy of my warranty I would have to either go to the dealership across the street, or to West Islip in order to obtain the copy as that is where all the paper work is kept. As far as them contacting me, they have barely kept in touch. I do appreciate them handling this is a professional manner, and taking care of a unsatisfied customer. I will be in the dealership to pick up my vehicle, and return the loaner, tomorrow Friday 10/**/2016 at around 5:30 pm.
Sincerely,
[redacted]

Thank you for coming into our dealership on Thursday, June [redacted] and speaking with our [redacted] and [redacted] I am glad that they were able to explain everything to you, as well as go over the features of your new car. We value your business and will do whatever we need to do to keep...

you a satisfied customer. Thank you again!

Please be advised that we have prepared a referral check for this customer and have sent it to the address listed via first class mail. If the customer does not receive this check within 7 business days please contact us. Robert J. T** Legal Assistant Millennium Hyundai

Hyundai declined it because she didn't meet the requirements that Hyundai have for clients that are not living together at the same address based on her income and in regards of their credit. Then we got an approval at a tier 5 that day but they were unwilling to pay the difference in the...

payment. They asked to cancel that day, we gave them a full refund but continued to work on the approval. we were able to escalate it to the head analyst at Hyundai and received an approval 48hrs later. We then called [redacted] with the great news that we got an exception and got a Tier 1 approval. [redacted] then refused to put any money down because he feels that he's inclined to get the same payment with no money down and be at the same payment because he had to wait 48 hours. We never changed the original deal agreed to, they didn't want to proceed once we got the original deal approved.

Hello [redacted],       We are very sorry that you were not completely satisfied with your experience with our dealership. Our General Sales Manager and our Finance Director reviewed your contract with you when you came back to Millennium Hyundai on Thursday, November **, 2015....

Presently, our General Manager is out for medical reasons. Once he returns, we will be more than happy to set up a day and time for you to meet with him to see about coming to a positive resolution. Thank you, Felicia R[redacted]Client Care ManagerMillennium Hyundai

After reviewing the Customer’s file and complaint, we have concluded that the Customer’s complaint is with the lessor of the vehicle, Hyundai Motor Finance and not with Millennium Hyundai. Hyundai Motor Finance is charging the Customer for damage to the leased vehicle in according to the original...

lease the Customer agreed upon. As agreed upon, Millennium Hyundai has completed all other financing arrangements in regards to the Customer’s lease. Although the dealership does not feel that they have done anything wrong, as a sign of the dealership’s good faith, the dealership is willing to provide the Customer with Two Hundred Fifty ($250.00) Dollars. Please let me know if this is acceptable so I may advise the dealership and prepare the appropriate paperwork. This complaint should not reflect badly on Millennium Hyundai nor any of its’ affiliated companies and the dealership has not made any demand or claim against the Customer. Josh T[redacted] General Manager Millennium Hyundai ###-###-####

This is the Dealership's final response and settlement offer.In reviewing of the Customer’s complaint, the customer’s desired settlement is waiver of the $100 and a new car. As stated previously, the dealership has conducted all of its business in Good Faith and has provided free parts, labor and rental fees to the Customer. The Dealership has contacted the Customer in regards to the repairs to her vehicle in the previous week and prior. The Dealership also would like to state that the Customer is still driving the Dealership’s “Loaner” vehicle. The Dealership has not refused to give a copy of the Warranty to the Customer. A copy of the warranty is located at the Dealership and she would need to present herself to obtain a copy. In order to resolve this complaint, the Dealership is willing to give the Customer a $100 credit to waive her Warranty deductible, provided however, the customer executes the proper paperwork to receive the $100 credit.

This is will the Dealership final response to this complaint. The customer has consistently refused to go the dealership to learn how to use the Remote Start. The customer has asked for the products Owner’s Guide and written instructions of how to use the product which the dealership has supplied. If there is different issue with the use of the product, the dealership needs to inspect the product. The Dealership has been acting in good faith and the customer has not returned the same. The dealership thereby must rescind its good faith offer of the use of free or discounted service at any other dealership owned by Atlantic Auto Group. If the customer would like to use any of the “coupons” given by the Millennium Hyundai, the customer will need to redeem the same at Millennium Hyundai. In order to resolve the issue with the remote start, the customer will need call Millennium Hyundai to set up a service appointment. There will be no charge to inspect or trouble shoot the remote start and at that time we can teach you how to use the product. Respectfully, Robert J. T** Legal Assistant General Counsel’s Office Millennium Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help, without you contacting the business I know the check would have taken more than the already extra two weeks I was informed it would take.
Sincerely,
[redacted]

This will be the final settlement offer in regards to this complaint and third offer in total. In response to the Complaint filed by [redacted]l, we have review her complaint and file. The customer leased a new vehicle without the option of Cruise Control. The monies in which the consumer is...

stating is a “Deposit” is money down (“Down Payment”) on the new Lease. This amount is a non-refundable amount. On Thursday, October **, 2016, we had tried to satisfy the customer’s needs by offering her a monetary amount equal to the cruise control option ($700). When offered this settlement, the customer stated that she was not ready to decide what to do. On Friday, October, **, 2016, the consumer filed “New Information” to this complaint indicating the Dealership has be non-compliant. However, by the customer’s own admission she states we had offer her a settlement and have corresponded with her directly. We do not feel that the Dealership has done anything wrong. The Customer is requesting a return of funds used as a Down payment and an option not included in her vehicle. However, as a sign of the Dealership’s Good Faith, the dealership is willing to provide the Consumer with One Thousand Five Hundred Eighty-Six ($1,586) Dollars, provided the Customer executes the appropriate paperwork.Robert J. T**Legal Assistant to General Counsel

After reviewing the Customer’s Complaint and file, we have concluded that the Dealership has not done anything wrong. By the Customer’s own admission, the dealership has not charged the Customer for maintenance on her vehicle and supplied parts for this maintenance in good faith. In good faith, the...

Dealership has also supplied the Customer with a “loaner” vehicle which is not covered by her warranty. Attached please find RO No. [redacted] dated 9/**/2016 which lists all of the repairs which have been performed on the Vehicle. All of these repairs have been covered by the Customer’s Warranty. However, as shown on the attached RO No. [redacted], if these repairs were not covered by the Customer’s Warranty, she was advised and was willing to pay the $149.99 diagnostic fee. The Customer has been advised that there is a $100 deductible on her Warranty, which the Dealership will not waive. The Dealership has performed free maintenance, provided parts at no charge and has waived any rental fees due for the “loaner” car. The Dealership has consistently acted in good faith. The only charge to the Customer is for the $100 deductible. All other cost associated with the repairs to her vehicle are covered by the Warranty or the Dealership has already waived. By virtue of the foregoing, it is plainly clear to see that the Dealership has consistently acted in good faith. At this time, the Dealership does not feel that they have done anything wrong and is not in the position to offer the Consumer any type of settlement.