The Elms Apartments

Ms. [redacted] signed a lease for only one lease holder and no applicants and moved into her unit on 10/26/16. She returned to our office on 10/27/16 with her move in checklist and sat down with management regarding a concern for some bugs in the unit (1 in the kitchen and 1 in the dining room). At...

this time they were not labeled as roaches but as pests and Ms. [redacted] was unsure of the type of pests they were. We did tell her that we wanted to make sure she was happy and offered her another unit at the time. She was shown the unit and told that the cleaning company would be returning on 10/28/16 and we could have the unit ready for move in the next day. She declined the new unit and asked if we could treat her current unit by pest control. At this time the property manager let her know that they would personally walk her unit same day and do a complete inspection. The was done and there were no signs of any pests in the unit at all. Appliances were pulled out and all cabinets were opened and inspected. During this inspection the unit was pre-treated as discussed on 10/27/16 with Ms. [redacted]. On 10/28/16 Ms. [redacted] called and asked about the unit she previously declined but unfortunately that unit had been rented by a new applicant. On 10/31/16 we received a call from Ms. [redacted] asking about a transfer and she was told that we no longer had a unit to offer however our pest control company (Ehrlich pest control) would be out to treat her unit as a precaution on Wednesday 11/2/16. Ms. [redacted] agreed and that was the end of the conversation. It has been exactly 1 hour and 17 minutes since we spoke to Ms. [redacted] about Ehrlich and we are now receiving this Revdex.com complaint. Our plan is still to treat the unit as explained on Wednesday by our PC company. The attached photos are from behind Ms. [redacted] appliances. As you can see there are no pests alive or dead in the unit to our knowledge but we will be proactive in making sure that the unit is absolutely pest free.