We apologize that this complaint was not reviewed and responded to sooner, due to an old email address that is no longer being maintainedTo avoid future delays, we have recently updated our contact email for Revdex.com complaints with [redacted] at the Revdex.com on 1/14/ Here is the response from The Facts Media concerning the referenced complaint: RE: Case # [redacted] , [redacted] , [redacted] and [redacted] , LLC Movie Facts has recently received a copy of the above referenced complaint and would like to respond at this timeMovie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwideSince all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreementsWe do not have signed contracts, so in order to maintain quality control over the verification, with the customer’s permission, we audio record this call for future reference as necessaryThis verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policyThe customer is also asked if there is anything that the sales rep mentioned that they have not coveredThey are also given their Cancel By date, a Toll Free phone number and the name of a Customer Service rep who can help them should they have questions later onMs [redacted] ’s complaint states the brochures are “not in an accessible area.” When Ms [redacted] first raised this issue in the third month of print, on September 21st, our customer service representative explained that a recent survey of the theatre done in August indicated the brochures were available in different places, both at the guest services table and on the concession counter, which is a heavy traffic area Ms [redacted] ’s complaint also states that she was “given the impression I was also going to be one of the advertisers on screen prior to the movie showing.” This complaint was first raised by the customer at the end for her fourth month of advertising, on 10/30/ At that time, the supervisor offered to play taped verification for the customer, but Ms [redacted] declined, asking to have the recording forwarded to her instead Since there is an administrative cost involved to forward the recording, the supervisor suggested a second time that she listen over the phone to the verification at no cost, as that may clear up any confusion Ms [redacted] said she would not be able to listen to it and requested we send an invoice for the tape fee The requested invoice for the tape was mailed on 11/2/15, along with a copy of her outstanding invoices Ms[redacted] did not respond to or pay the invoice, nor did she call to listen to the tape at a more convenient time During the Verification call for her ad, [redacted] (aka Betsy) was clearly told that her “black and white, business card sized ad, is not onscreen but will appear in a tri-fold publication that’s available for moviegoers to pickup from a display stand, free of charge in the lobby of the [redacted] Cinema.” There was no misrepresentation, it was clearly stated she would not be on screen, and clearly stated that guides would be in a stand in the lobby, which is what was provided (This tape is available for review by both Ms [redacted] and the Revdex.com.) Regarding her complaint about exclusive presence, we do offer our customers exclusivity within the brochure for their specific type of business Ms [redacted] was told she would be the only [redacted] studio for as long as her ad is in the guide During the month commitment during which her ad appeared (July through October 2015), [redacted] and [redacted] was the only [redacted] studio in the brochureOur customer service representatives have made additional attempts to contact Ms [redacted] to make payment arrangements and play the tape for her, as recently as this week We are eager to resolve the situation with this customer We ask the assistance of the Revdex.com to help us get in touch with her and reach an equitable resolutionSincerely, [redacted] The Facts Media
Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Sept 18, Revdex.com Serving Chicago & Northern Illinois NWabash Ave Ste Chicago, IL XXXXX-XXXX RE:Case #XXXXXXXX [redacted] & [redacted] , [redacted] Movie Facts has received a copy of the above referenced complaint and would like to respond at this time Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwideSince all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreementsWe do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policyBecause we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if s/he wishes to discontinue, we must be notified or the ad will continue on through the next cycleThis allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser The ad for [redacted] & Interiors was sold to Ms [redacted] who identified herself as the owner with authority to place the ad on behalf of her businessThe ad was sold for a minimum four month run beginning in March 2014, in the [redacted] This is a special program offered to clients advertising in higher-trafficked theatres at an exceptionally low cost in exchange for a commitment to a minimum four-month cycle that cannot be terminated prior to the completion of the cycleThe cancellation date is strictly adhered to in order to meet our own profit margins On 2/04/we did the Taped Verification Call with Ms [redacted] She agreed to all of the terms of the ad including ad copy and billingShe is also told that the cancel date for the ad is 6/01/14, or the ad will continue to run on a four month basisWhen asked if she understands the terms, she replied "yes, ma'am"On 3/13/we called Ms [redacted] to verify that she received her first invoice along with a copy of the guide with her ad in it and offered her our special prepayMs [redacted] stated that the ad looked goodShe said she would talk to her husband about the offerShe was given our number again On 6/19/we received an invoice stub marked "cancel services"On 6/20/Customer Service called the first phone number given, which ID'ed for the business and second number which ID's for [redacted] Messages to call were left, and again on 6/24/Ms [redacted] called Customer Service on 7/2/14, said she takes care of the bills and wanted to know the terms because they canceled this adShe was advised that the initial term (Mar-Jun) cancel date was June 1, so the ad for the next month cycle (Jul-Oct) was already in print by the time the cancel had been received on the 19thTerms were explained a few more times, then she said "OK, thanks" and hung up Customer service called again 7/7/and spoke to Mr [redacted] , who said they had cancelled alreadyHe was given the same information regarding the missed cancellation date that Ms [redacted] had been givenHe said "you don't just renew without my permission"He was advised that we did go over terms with [redacted] and she was given the cancel dateHe said he doesn't care & he is not paying any more paymentsRep advised him that the account would be notated and we would pursue the debt On 8/8/we received invoice stub marked "cancel was sent"Past due notice was sent out 9/8/ Customer service called the business number on 9/8/and Mr [redacted] got on the phone, said that he had canceled and doesn't owe anythingWhen rep tried to explain that it is canceled, but ad only prints every four months and the cancel was not received in time, he said he's not paying and hung up on her Your letter regarding the complaint was received on 9-12-Terms and cancellation date have been clearly stated to both Mr& Mrs [redacted] multiple times, including when the ad was first placed and several times thereafterThe ad is cancelled according to terms but the [redacted] still owe $for the second print cycleThe first print cycle is paid in full Thank you for your assistancePlease contact us if you have any further questions or concerns Sincerely, [redacted] Branch Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company practices to deceive The ONLY time [redacted] has spoken to anyone is the first phone callThe subsequent phone calls were with Accounts Payable and Mr [redacted] (which, by the way, did not hang up on the rep, she called him a liar and hung up on him! fantastic customer service, huh?) No notice was given to us to cancel by June 1stNothing was in writing with this companyI paid the first four months because I agreed to it verballyI canceled with them via our last bill because it was a waste of advertising money IF this was a reputable company, they would have honored our cancelation, plain and simpleBut they operate and scam by not having anything in writing and continuing to bill people without permissionTheir customer service tactics are bullish and rudeAll anyone has to do is a google search of this company and see the many complaints they have, including bullying and deceiving customersI wish I had researched this company before I fell victim to their deceptionI am filing this so no one else has to go through the turmoil we have with this companyI have also contacted the movie theater to complain about it with themThey too have been bullied by this company as well, even though the fliers are placed there free This bill will NOT be paid and all information will be given to our attorneyAND if any rep from this company calls us again, a grievance will be filed with the [redacted] Final Business Response / [redacted] (4000, 9, 2014/10/06) */ Oct 6, Office Of [redacted] Chicago, IL XXXXX RE:Case #XXXXXXXX, [redacted] , [redacted] At this time we would like to respond to the rebuttal filed by Mr [redacted] Our representatives have spoken to [redacted] three timesBesides the initial conversation with the Sales Rep and the recorded verification call, a customer service rep made a courtesy call to Ms [redacted] on 3/13/to verify that she had received her copy of the guide, that the ad was satisfactory, and to offer a prepay specialShe did indicate that she liked the ad and that she would talk to her husband about the prepay specialThe rep gave her our toll-free number to call in On 7/2/there was also a conversation with [redacted] , who had called in to ask about the terms, saying she is the one who takes care of the billsThe customer service rep went over them with her several times and explained that the ad was already in print by the time the cancellation notice was received On 9/8/Customer service did talk to Mr [redacted] He said he had cancelled and did not owe anythingThe rep tried to explain that the ad was now cancelled but that the guide only prints every months and the notice had not been received in timeMr [redacted] said no, he's not paying anything more and the call went deadThe rep assumed he had hung up on her As to the claim regarding "bullying" the theater, We are investigating this as we are unaware of any issues with the theaterIt would be helpful to know who Mr [redacted] talked toOur contact with the theater consists of a regularly scheduled courtesy call to make sure guides have been received, ask where stands are located, and to verify correct informationAs Mr [redacted] noted, our guides are placed in theaters free of charge and it would be counterproductive to be on anything but good terms with them In response to Mr [redacted] 's claim that we "practice to deceive": On the contrary, we are very careful to make sure that the customer understands all terms and conditionsA non-commissioned representative follows a strict script when verifying a sale, going over all details and making sure throughout the call that the customer understandsAt the end the customer is asked if there is anything the sales rep covered that they did not understandThe call is recorded for quality control and to ensure accuracy We are submitting an audio file of the verification call with Ms [redacted] with this responseIn it, you will see everything is covered by the Verification rep and agreed to freely by Ms [redacted] , There is no deception At this time, recognizing that a mutually acceptable agreement cannot be reached in this dispute, we are writing off the balance due and zeroing out this accountNo further collection action will be taken Sincerely, [redacted] Sales Branch Administrator Consumer Response / [redacted] (3000, 18, 2014/11/06) */ I got another bill today 10/30/and it was NOT zeroed outstill waiting for them to do what they said they would do Business Response / [redacted] (4000, 20, 2014/11/18) */ Nov18, Revdex.com Serving Chicago & Northern Illinois NWabash Ave Ste Chicago, IL 60611- RE:Case [redacted] Due to a clerical error another invoice was sent to the [redacted] It is NOT correctThe outstanding balance has indeed been waivedThe account record has been corrected and a new invoice showing the zero balance due will be mailed out immediatelyWe apologize for the misunderstanding Sincerely, [redacted] Branch Administrator
Initial Business Response / [redacted] (1000, 7, 2014/03/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @moviefactsinc.com Please see attached Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming that a zero-balance invoice is actually in the mail, I am satisfied at this time with the results of this issue
Initial Business Response / [redacted] (1000, 5, 2014/02/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @moviefactsinc.com I spoke to the customer,we agreed that there was a possibility we lost the note about the cancel & also that maybe it did not make it into the envelopeI offered that if she paid for month of the extra term, then I would give her those for free as a special agreement She said that was acceptable & told me the check was already in the mail I believe we came to an acceptable resolution and this case should be closedAlso, this is why we tell our customers to call in to cancel so that we can be sure it gets handled properly Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company acknowledged that they may have lost my notification of cancelation and offered extra months with no charge
Very prompt service - very good prices - easy to get in touch with when there is a proble or just setting up an appointmentThey have skilled technicians
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @moviefactsinc.com I spoke to [redacted] regarding her complaintShe sent this in on 4/and since then had spoken to ***, who made a settlement offer of $ [redacted] was upset because we could not play the tape back for her(we archive them after a certain period of time)I also explained to her that we notate the accounts very well and had no documentation of her cancelling earlier than it did I told her we would knock that settlement down to $for herShe said that would be appreciated I believe that we have settled this fairly and the consumer should be satisfied Thank you
This is to inform future customers who are approached by this companyRunRunRun, Do not give them any information about your companyThey will record and edit any conversations to there advantageThey do not understand plain English and will send you a bill and charge you anyway and then harass you for the paymentVery shady make sure you read the rest of the reviewsThey have over complaints with the Revdex.com of which are for billing and collectionsconsumer bewareDo not waste your timeThere are much better repeatable company's out there who do good business
Initial Business Response /* (1000, 7, 2014/03/24) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
At this time, there is no way of reaching the customer, via phone or email, so I can not discuss with them how we will
proceedWe take out advertising with Managers every day, because they are authorized to make these decisions on behalf of the owners*** did state she was authorized to place this advertisingAnd *** states *** is an ex-employee, but as of Feb 17th on their facebook page, she was doing a weekly meetup
We will offer her a split of the advertising fees, $220, originally $But since I cant contact her, I can not offer that to her
Please assist
(I attached a jpeg of the *** page where she says *** is doing a meet up)
Initial Consumer Rebuttal /* (3000, 9, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will make this simple for everyone - MovieFacts & *** have misrepresented themselvesHere is where I will start; I request to view any authorization MovieFacts has obtained in regards to duplicating and/or coping my company logo which is protected by the Copyright & Fair Use ActMy business name and logo are protected under Intellectual Property Protection and Moviefacts has unlawfully used both in its claim of advertising servicesAs well as making claims or offers within the advertising of my company and its logo violates the Fair Business Practices Act (O.C.G.ASections 10-1-et seq)If Moviefacts chooses to move forward with any attempted collection action for these services; I will pursue and file a complaint for the violation and misuse of my company name and logo as well as offers made by Moviefacts within the contentIt is the responsibility of the advertising party to ensure they have the proper permission to do so when using a company name and or logoAfter my initial compliant, I did make a few calls - only to discover there is a local salesperson (for Moviefacts) who has a different story about this situationThis person is also the one who came into the shop & spoke with *** regarding these advertising optionsThis fact was eluded in my initial conversation with Moviefacts and negates the claim that Moviefacts states they spoke with *** via phoneI assume Moviefacts accepts responsibility for their employees actions? The story from the salesperson is quite differentAs for the facebook post (Feb 17) - when completely read - it states to contact *** at ***@gmail.com (Her Company) If you continue to read earlier posts, it also states the shop has closed as of Feb 15th, awaiting a new locationWhat I choose to tell my customers is my business & has nothing to do with who is or is not authorized to make any agreements on behalf of my companySimply put, Moviefacts can not provide proof of any agreementMoviefacts also eludes the question as to why any service was provided if in Oct it was offered but never paid; yet they claim to provide advertising service from Dec - March Unable to reach anyone regarding payment, they continue to offer services? Who authorized any proof of what you are advertising? I have never seen or verified this advertising even took placeI was send a pamphlet with the bill, claiming to be a sample of the advertisingAnyone can photocopy & modify a business card, which is what your company / salesperson didWhen you did not receive payment and were unable to reach anyone about it - that should have been a clue of a problemBut, I see this is a common act for MoviefactsComplaints regarding your business practices are all over Ripoff Report and other online resourcesNot all managers are authorized to make these decisions & if Moviefacts feels they are - then the transactions are your responsibility, your riskAs I said before, Moviefacts had more than days to discover a problem PRIOR to any servicesGeorgia public records provides free manager & owner contact informationNot having received payment or a call back from the store should have been a red flagI will not make any form of payment or settlementMoviefacts had a salesperson in my business; all discussion is 3rd party rumor, authorized use of my company name and logo required a signed agreementAlso -in the place of business, as required by our licensing agreement; there was a sign posted, boldly behind the register; which provided the name & email contact information of the owner(s)- for any problems / questions or concernsSince it is apparent Moviefacts had a salesperson in my place of business; (instead of the claimed phone sale by Moviefacts) the owner(s) information was available to the Moviefacts employee; regardless to any claim you state was made by *** You can simply provide me any signed or authorized agreement; pertaining to the use of and copy of my business name and its logo as well as any services offered and agreedProvide an authorized draft or proof of what was to be printed or advertisedProvide the agreed & authorized fee schedule & payment termsProvided the contact information you were given when the purchase was madeProvide the Moviefacts salespersons submission for these servicesYou can email them to: ***@yahoo.com for review and considerationOtherwise, I would advise the Moviefacts close this case and remove all charges billed to my businessThank you, *** (Owner) AEP, LLC
Final Business Response /* (4000, 11, 2014/04/01) */
I have read over Ms***'s reply and a few points to go over1)Our sales rep NEVER went to the businessOur office is located in Rockford, IL and I know the sales rep did NOT travel to Georgia.That may have been some other advertising they purchased2)We ask during the verification call if we can use their logo from ***/Website, etcWe get the permission from the advertiser
We are going to drop all collections from this account due to Ms*** reply
On receipt of this dispute, we have attempted to resolve the matter with Ms*** to see if we could come to a mutually acceptable agreementHer refusal to accept responsibility for the agreement and negotiate a settlement for
the months of advertising that she owes, leaves us no other alternativeAll charges will be made to $Thank you for your assistance in this matter
Final Consumer Response /* (2000, 13, 2014/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since my first call to Moviefacts; this whole thing has been a he said / she said issueCompanies selling products or services via phone hold full responsibility to verify the validity of the person and / or business to whom they speak withWhen given 3+ months to verify and receive payment PRIOR to any services being provided - these are red flag issues that should have indicated there is a problem
I am pleased Moviefacts has decided to zero the account and close the issueThis is best for both partiesIt is just my recommendation; Moviefacts should take a few minutes and verify the validity of the authorizing individualEvery state offers free on-line business verification
Only because the business is closed am I even addressing the issue with Revdex.com instead of legal counselHopefully, Moviefacts will obtain better verification in future sales; preventing these issues moving forward
Thank you
***
Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
Please see attached file
Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
I have caller ID and an answering machine on my business phoneAt no time did I have a missed call or message from Movie FactsI will accept their solution and will notify you if they do not live up to itThank you so much for your prompt action on this matter
BEWARE - they like to phone slam you into auto ordering future ads that never were approved or wanted - they are now trying to jam months of advertising down my throat that I never ordered!
SCAM ADVERTISERS!
Initial Business Response /* (1000, 5, 2014/05/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
I tried to contact *** ***, but she is out of town until May 12, and you gave us until May 11th to respondSo I
will try again after May I just wanted to update you so you knew we were working on this one
Thank you
5/15/We have decided as a customer service gesture to write off the additional month of advertising($80) that the customer went over their initial commitment periodThey were told in verification to call in by a certain date to cancel, but they did notBy writing this amount off, we do take any liability or wrong doing, we just understand that there was a misunderstanding, so we are making this customer service gestureWe still have not been able to speak to the customer
*** ***
They are a very good company and are very dependable to there customer needsI would recommend them to anyone that needs air conditioning and heating done at there house are business
Initial Business Response /* (1000, 5, 2014/02/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@moviefactsinc.com
I spoke to the customer,we agreed that there was a possibility we lost the note about the cancel & also that maybe it did not...
make it into the envelope. I offered that if she paid for 1 month of the extra term, then I would give her those for free as a special agreement.
She said that was acceptable & told me the check was already in the mail.
I believe we came to an acceptable resolution and this case should be closed. Also, this is why we tell our customers to call in to cancel so that we can be sure it gets handled properly.
Initial Consumer Rebuttal /* (2000, 7, 2014/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company acknowledged that they may have lost my notification of cancelation and offered extra months with no charge.
Initial Business Response /* (1000, 5, 2014/04/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@moviefactsinc.com
I spoke to [redacted] regarding her complaint. She sent this in on 4/2 and since then had spoken to [redacted], who made a settlement...
offer of $180. [redacted] was upset because we could not play the tape back for her(we archive them after a certain period of time). I also explained to her that we notate the accounts very well and had no documentation of her cancelling earlier than it did.
I told her we would knock that settlement down to $100 for her. She said that would be appreciated.
I believe that we have settled this fairly and the consumer should be satisfied.
Thank you
Most impressed with the job itself but even more so with the way the team worked together. A truly professional job completed like clockwork
There was no damage done to shrubs close to the trees that were removed
There was absolutely nothing to clean up after the trucks left
It was like Campbell's had never been here except the trees were gone
Phew and great relief
Thank you folks. Obviously you train and treat your team well
We apologize that this complaint was not reviewed and responded to sooner, due to an old email address that is no longer being maintainedTo avoid future delays, we have recently updated our contact email for Revdex.com complaints with [redacted] at the Revdex.com on 1/14/ Here is the response from The Facts Media concerning the referenced complaint: RE: Case # [redacted] , [redacted] , [redacted] and [redacted] , LLC Movie Facts has recently received a copy of the above referenced complaint and would like to respond at this timeMovie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwideSince all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreementsWe do not have signed contracts, so in order to maintain quality control over the verification, with the customer’s permission, we audio record this call for future reference as necessaryThis verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policyThe customer is also asked if there is anything that the sales rep mentioned that they have not coveredThey are also given their Cancel By date, a Toll Free phone number and the name of a Customer Service rep who can help them should they have questions later onMs [redacted] ’s complaint states the brochures are “not in an accessible area.” When Ms [redacted] first raised this issue in the third month of print, on September 21st, our customer service representative explained that a recent survey of the theatre done in August indicated the brochures were available in different places, both at the guest services table and on the concession counter, which is a heavy traffic area Ms [redacted] ’s complaint also states that she was “given the impression I was also going to be one of the advertisers on screen prior to the movie showing.” This complaint was first raised by the customer at the end for her fourth month of advertising, on 10/30/ At that time, the supervisor offered to play taped verification for the customer, but Ms [redacted] declined, asking to have the recording forwarded to her instead Since there is an administrative cost involved to forward the recording, the supervisor suggested a second time that she listen over the phone to the verification at no cost, as that may clear up any confusion Ms [redacted] said she would not be able to listen to it and requested we send an invoice for the tape fee The requested invoice for the tape was mailed on 11/2/15, along with a copy of her outstanding invoices Ms[redacted] did not respond to or pay the invoice, nor did she call to listen to the tape at a more convenient time During the Verification call for her ad, [redacted] (aka Betsy) was clearly told that her “black and white, business card sized ad, is not onscreen but will appear in a tri-fold publication that’s available for moviegoers to pickup from a display stand, free of charge in the lobby of the [redacted] Cinema.” There was no misrepresentation, it was clearly stated she would not be on screen, and clearly stated that guides would be in a stand in the lobby, which is what was provided (This tape is available for review by both Ms [redacted] and the Revdex.com.) Regarding her complaint about exclusive presence, we do offer our customers exclusivity within the brochure for their specific type of business Ms [redacted] was told she would be the only [redacted] studio for as long as her ad is in the guide During the month commitment during which her ad appeared (July through October 2015), [redacted] and [redacted] was the only [redacted] studio in the brochureOur customer service representatives have made additional attempts to contact Ms [redacted] to make payment arrangements and play the tape for her, as recently as this week We are eager to resolve the situation with this customer We ask the assistance of the Revdex.com to help us get in touch with her and reach an equitable resolutionSincerely, [redacted] The Facts Media
Initial Business Response / [redacted] (1000, 5, 2014/09/18) */ Sept 18, Revdex.com Serving Chicago & Northern Illinois NWabash Ave Ste Chicago, IL XXXXX-XXXX RE:Case #XXXXXXXX [redacted] & [redacted] , [redacted] Movie Facts has received a copy of the above referenced complaint and would like to respond at this time Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwideSince all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreementsWe do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policyBecause we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if s/he wishes to discontinue, we must be notified or the ad will continue on through the next cycleThis allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser The ad for [redacted] & Interiors was sold to Ms [redacted] who identified herself as the owner with authority to place the ad on behalf of her businessThe ad was sold for a minimum four month run beginning in March 2014, in the [redacted] This is a special program offered to clients advertising in higher-trafficked theatres at an exceptionally low cost in exchange for a commitment to a minimum four-month cycle that cannot be terminated prior to the completion of the cycleThe cancellation date is strictly adhered to in order to meet our own profit margins On 2/04/we did the Taped Verification Call with Ms [redacted] She agreed to all of the terms of the ad including ad copy and billingShe is also told that the cancel date for the ad is 6/01/14, or the ad will continue to run on a four month basisWhen asked if she understands the terms, she replied "yes, ma'am"On 3/13/we called Ms [redacted] to verify that she received her first invoice along with a copy of the guide with her ad in it and offered her our special prepayMs [redacted] stated that the ad looked goodShe said she would talk to her husband about the offerShe was given our number again On 6/19/we received an invoice stub marked "cancel services"On 6/20/Customer Service called the first phone number given, which ID'ed for the business and second number which ID's for [redacted] Messages to call were left, and again on 6/24/Ms [redacted] called Customer Service on 7/2/14, said she takes care of the bills and wanted to know the terms because they canceled this adShe was advised that the initial term (Mar-Jun) cancel date was June 1, so the ad for the next month cycle (Jul-Oct) was already in print by the time the cancel had been received on the 19thTerms were explained a few more times, then she said "OK, thanks" and hung up Customer service called again 7/7/and spoke to Mr [redacted] , who said they had cancelled alreadyHe was given the same information regarding the missed cancellation date that Ms [redacted] had been givenHe said "you don't just renew without my permission"He was advised that we did go over terms with [redacted] and she was given the cancel dateHe said he doesn't care & he is not paying any more paymentsRep advised him that the account would be notated and we would pursue the debt On 8/8/we received invoice stub marked "cancel was sent"Past due notice was sent out 9/8/ Customer service called the business number on 9/8/and Mr [redacted] got on the phone, said that he had canceled and doesn't owe anythingWhen rep tried to explain that it is canceled, but ad only prints every four months and the cancel was not received in time, he said he's not paying and hung up on her Your letter regarding the complaint was received on 9-12-Terms and cancellation date have been clearly stated to both Mr& Mrs [redacted] multiple times, including when the ad was first placed and several times thereafterThe ad is cancelled according to terms but the [redacted] still owe $for the second print cycleThe first print cycle is paid in full Thank you for your assistancePlease contact us if you have any further questions or concerns Sincerely, [redacted] Branch Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company practices to deceive The ONLY time [redacted] has spoken to anyone is the first phone callThe subsequent phone calls were with Accounts Payable and Mr [redacted] (which, by the way, did not hang up on the rep, she called him a liar and hung up on him! fantastic customer service, huh?) No notice was given to us to cancel by June 1stNothing was in writing with this companyI paid the first four months because I agreed to it verballyI canceled with them via our last bill because it was a waste of advertising money IF this was a reputable company, they would have honored our cancelation, plain and simpleBut they operate and scam by not having anything in writing and continuing to bill people without permissionTheir customer service tactics are bullish and rudeAll anyone has to do is a google search of this company and see the many complaints they have, including bullying and deceiving customersI wish I had researched this company before I fell victim to their deceptionI am filing this so no one else has to go through the turmoil we have with this companyI have also contacted the movie theater to complain about it with themThey too have been bullied by this company as well, even though the fliers are placed there free This bill will NOT be paid and all information will be given to our attorneyAND if any rep from this company calls us again, a grievance will be filed with the [redacted] Final Business Response / [redacted] (4000, 9, 2014/10/06) */ Oct 6, Office Of [redacted] Chicago, IL XXXXX RE:Case #XXXXXXXX, [redacted] , [redacted] At this time we would like to respond to the rebuttal filed by Mr [redacted] Our representatives have spoken to [redacted] three timesBesides the initial conversation with the Sales Rep and the recorded verification call, a customer service rep made a courtesy call to Ms [redacted] on 3/13/to verify that she had received her copy of the guide, that the ad was satisfactory, and to offer a prepay specialShe did indicate that she liked the ad and that she would talk to her husband about the prepay specialThe rep gave her our toll-free number to call in On 7/2/there was also a conversation with [redacted] , who had called in to ask about the terms, saying she is the one who takes care of the billsThe customer service rep went over them with her several times and explained that the ad was already in print by the time the cancellation notice was received On 9/8/Customer service did talk to Mr [redacted] He said he had cancelled and did not owe anythingThe rep tried to explain that the ad was now cancelled but that the guide only prints every months and the notice had not been received in timeMr [redacted] said no, he's not paying anything more and the call went deadThe rep assumed he had hung up on her As to the claim regarding "bullying" the theater, We are investigating this as we are unaware of any issues with the theaterIt would be helpful to know who Mr [redacted] talked toOur contact with the theater consists of a regularly scheduled courtesy call to make sure guides have been received, ask where stands are located, and to verify correct informationAs Mr [redacted] noted, our guides are placed in theaters free of charge and it would be counterproductive to be on anything but good terms with them In response to Mr [redacted] 's claim that we "practice to deceive": On the contrary, we are very careful to make sure that the customer understands all terms and conditionsA non-commissioned representative follows a strict script when verifying a sale, going over all details and making sure throughout the call that the customer understandsAt the end the customer is asked if there is anything the sales rep covered that they did not understandThe call is recorded for quality control and to ensure accuracy We are submitting an audio file of the verification call with Ms [redacted] with this responseIn it, you will see everything is covered by the Verification rep and agreed to freely by Ms [redacted] , There is no deception At this time, recognizing that a mutually acceptable agreement cannot be reached in this dispute, we are writing off the balance due and zeroing out this accountNo further collection action will be taken Sincerely, [redacted] Sales Branch Administrator Consumer Response / [redacted] (3000, 18, 2014/11/06) */ I got another bill today 10/30/and it was NOT zeroed outstill waiting for them to do what they said they would do Business Response / [redacted] (4000, 20, 2014/11/18) */ Nov18, Revdex.com Serving Chicago & Northern Illinois NWabash Ave Ste Chicago, IL 60611- RE:Case [redacted] Due to a clerical error another invoice was sent to the [redacted] It is NOT correctThe outstanding balance has indeed been waivedThe account record has been corrected and a new invoice showing the zero balance due will be mailed out immediatelyWe apologize for the misunderstanding Sincerely, [redacted] Branch Administrator
Great communication with office staffTechnician was prompt, polite and knowledgeable!
Initial Business Response / [redacted] (1000, 7, 2014/03/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @moviefactsinc.com Please see attached Initial Consumer Rebuttal / [redacted] (2000, 9, 2014/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Assuming that a zero-balance invoice is actually in the mail, I am satisfied at this time with the results of this issue
Initial Business Response / [redacted] (1000, 5, 2014/02/14) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @moviefactsinc.com I spoke to the customer,we agreed that there was a possibility we lost the note about the cancel & also that maybe it did not make it into the envelopeI offered that if she paid for month of the extra term, then I would give her those for free as a special agreement She said that was acceptable & told me the check was already in the mail I believe we came to an acceptable resolution and this case should be closedAlso, this is why we tell our customers to call in to cancel so that we can be sure it gets handled properly Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company acknowledged that they may have lost my notification of cancelation and offered extra months with no charge
Very prompt service - very good prices - easy to get in touch with when there is a proble or just setting up an appointmentThey have skilled technicians
Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @moviefactsinc.com I spoke to [redacted] regarding her complaintShe sent this in on 4/and since then had spoken to ***, who made a settlement offer of $ [redacted] was upset because we could not play the tape back for her(we archive them after a certain period of time)I also explained to her that we notate the accounts very well and had no documentation of her cancelling earlier than it did I told her we would knock that settlement down to $for herShe said that would be appreciated I believe that we have settled this fairly and the consumer should be satisfied Thank you
This is to inform future customers who are approached by this companyRunRunRun, Do not give them any information about your companyThey will record and edit any conversations to there advantageThey do not understand plain English and will send you a bill and charge you anyway and then harass you for the paymentVery shady make sure you read the rest of the reviewsThey have over complaints with the Revdex.com of which are for billing and collectionsconsumer bewareDo not waste your timeThere are much better repeatable company's out there who do good business
Initial Business Response / [redacted] (1000, 5, 2014/02/04) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @moviefactsinc.com Please see attached document.
Initial Business Response /* (1000, 7, 2014/03/24) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
At this time, there is no way of reaching the customer, via phone or email, so I can not discuss with them how we will
proceedWe take out advertising with Managers every day, because they are authorized to make these decisions on behalf of the owners*** did state she was authorized to place this advertisingAnd *** states *** is an ex-employee, but as of Feb 17th on their facebook page, she was doing a weekly meetup
We will offer her a split of the advertising fees, $220, originally $But since I cant contact her, I can not offer that to her
Please assist
(I attached a jpeg of the *** page where she says *** is doing a meet up)
Initial Consumer Rebuttal /* (3000, 9, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will make this simple for everyone - MovieFacts & *** have misrepresented themselvesHere is where I will start; I request to view any authorization MovieFacts has obtained in regards to duplicating and/or coping my company logo which is protected by the Copyright & Fair Use ActMy business name and logo are protected under Intellectual Property Protection and Moviefacts has unlawfully used both in its claim of advertising servicesAs well as making claims or offers within the advertising of my company and its logo violates the Fair Business Practices Act (O.C.G.ASections 10-1-et seq)If Moviefacts chooses to move forward with any attempted collection action for these services; I will pursue and file a complaint for the violation and misuse of my company name and logo as well as offers made by Moviefacts within the contentIt is the responsibility of the advertising party to ensure they have the proper permission to do so when using a company name and or logoAfter my initial compliant, I did make a few calls - only to discover there is a local salesperson (for Moviefacts) who has a different story about this situationThis person is also the one who came into the shop & spoke with *** regarding these advertising optionsThis fact was eluded in my initial conversation with Moviefacts and negates the claim that Moviefacts states they spoke with *** via phoneI assume Moviefacts accepts responsibility for their employees actions? The story from the salesperson is quite differentAs for the facebook post (Feb 17) - when completely read - it states to contact *** at ***@gmail.com (Her Company) If you continue to read earlier posts, it also states the shop has closed as of Feb 15th, awaiting a new locationWhat I choose to tell my customers is my business & has nothing to do with who is or is not authorized to make any agreements on behalf of my companySimply put, Moviefacts can not provide proof of any agreementMoviefacts also eludes the question as to why any service was provided if in Oct it was offered but never paid; yet they claim to provide advertising service from Dec - March Unable to reach anyone regarding payment, they continue to offer services? Who authorized any proof of what you are advertising? I have never seen or verified this advertising even took placeI was send a pamphlet with the bill, claiming to be a sample of the advertisingAnyone can photocopy & modify a business card, which is what your company / salesperson didWhen you did not receive payment and were unable to reach anyone about it - that should have been a clue of a problemBut, I see this is a common act for MoviefactsComplaints regarding your business practices are all over Ripoff Report and other online resourcesNot all managers are authorized to make these decisions & if Moviefacts feels they are - then the transactions are your responsibility, your riskAs I said before, Moviefacts had more than days to discover a problem PRIOR to any servicesGeorgia public records provides free manager & owner contact informationNot having received payment or a call back from the store should have been a red flagI will not make any form of payment or settlementMoviefacts had a salesperson in my business; all discussion is 3rd party rumor, authorized use of my company name and logo required a signed agreementAlso -in the place of business, as required by our licensing agreement; there was a sign posted, boldly behind the register; which provided the name & email contact information of the owner(s)- for any problems / questions or concernsSince it is apparent Moviefacts had a salesperson in my place of business; (instead of the claimed phone sale by Moviefacts) the owner(s) information was available to the Moviefacts employee; regardless to any claim you state was made by *** You can simply provide me any signed or authorized agreement; pertaining to the use of and copy of my business name and its logo as well as any services offered and agreedProvide an authorized draft or proof of what was to be printed or advertisedProvide the agreed & authorized fee schedule & payment termsProvided the contact information you were given when the purchase was madeProvide the Moviefacts salespersons submission for these servicesYou can email them to: ***@yahoo.com for review and considerationOtherwise, I would advise the Moviefacts close this case and remove all charges billed to my businessThank you, *** (Owner) AEP, LLC
Final Business Response /* (4000, 11, 2014/04/01) */
I have read over Ms***'s reply and a few points to go over1)Our sales rep NEVER went to the businessOur office is located in Rockford, IL and I know the sales rep did NOT travel to Georgia.That may have been some other advertising they purchased2)We ask during the verification call if we can use their logo from ***/Website, etcWe get the permission from the advertiser
We are going to drop all collections from this account due to Ms*** reply
On receipt of this dispute, we have attempted to resolve the matter with Ms*** to see if we could come to a mutually acceptable agreementHer refusal to accept responsibility for the agreement and negotiate a settlement for
the months of advertising that she owes, leaves us no other alternativeAll charges will be made to $Thank you for your assistance in this matter
Final Consumer Response /* (2000, 13, 2014/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since my first call to Moviefacts; this whole thing has been a he said / she said issueCompanies selling products or services via phone hold full responsibility to verify the validity of the person and / or business to whom they speak withWhen given 3+ months to verify and receive payment PRIOR to any services being provided - these are red flag issues that should have indicated there is a problem
I am pleased Moviefacts has decided to zero the account and close the issueThis is best for both partiesIt is just my recommendation; Moviefacts should take a few minutes and verify the validity of the authorizing individualEvery state offers free on-line business verification
Only because the business is closed am I even addressing the issue with Revdex.com instead of legal counselHopefully, Moviefacts will obtain better verification in future sales; preventing these issues moving forward
Thank you
***
Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
Please see attached file
Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
I have caller ID and an answering machine on my business phoneAt no time did I have a missed call or message from Movie FactsI will accept their solution and will notify you if they do not live up to itThank you so much for your prompt action on this matter
BEWARE - they like to phone slam you into auto ordering future ads that never were approved or wanted - they are now trying to jam months of advertising down my throat that I never ordered!
SCAM ADVERTISERS!
Initial Business Response /* (1000, 5, 2014/05/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@moviefactsinc.com
I tried to contact *** ***, but she is out of town until May 12, and you gave us until May 11th to respondSo I
will try again after May I just wanted to update you so you knew we were working on this one
Thank you
5/15/We have decided as a customer service gesture to write off the additional month of advertising($80) that the customer went over their initial commitment periodThey were told in verification to call in by a certain date to cancel, but they did notBy writing this amount off, we do take any liability or wrong doing, we just understand that there was a misunderstanding, so we are making this customer service gestureWe still have not been able to speak to the customer
*** ***
They are a very good company and are very dependable to there customer needsI would recommend them to anyone that needs air conditioning and heating done at there house are business
Great communication with office staff. Technician was prompt, polite and knowledgeable!
Initial Business Response /* (1000, 5, 2014/02/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@moviefactsinc.com
I spoke to the customer,we agreed that there was a possibility we lost the note about the cancel & also that maybe it did not...
make it into the envelope. I offered that if she paid for 1 month of the extra term, then I would give her those for free as a special agreement.
She said that was acceptable & told me the check was already in the mail.
I believe we came to an acceptable resolution and this case should be closed. Also, this is why we tell our customers to call in to cancel so that we can be sure it gets handled properly.
Initial Consumer Rebuttal /* (2000, 7, 2014/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company acknowledged that they may have lost my notification of cancelation and offered extra months with no charge.
Initial Business Response /* (1000, 5, 2014/04/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@moviefactsinc.com
I spoke to [redacted] regarding her complaint. She sent this in on 4/2 and since then had spoken to [redacted], who made a settlement...
offer of $180. [redacted] was upset because we could not play the tape back for her(we archive them after a certain period of time). I also explained to her that we notate the accounts very well and had no documentation of her cancelling earlier than it did.
I told her we would knock that settlement down to $100 for her. She said that would be appreciated.
I believe that we have settled this fairly and the consumer should be satisfied.
Thank you
They came out the morning I called, fixed my stuff, didn't charge me an arm and a leg. What more can you ask for?
Most impressed with the job itself but even more so with the way the team worked together. A truly professional job completed like clockwork
There was no damage done to shrubs close to the trees that were removed
There was absolutely nothing to clean up after the trucks left
It was like Campbell's had never been here except the trees were gone
Phew and great relief
Thank you folks. Obviously you train and treat your team well
The technicians are very polite and knowlgeable