We apologize that this complaint was not reviewed and responded to sooner, due to an old email address that is no longer being maintained. To avoid future delays, we have recently updated our contact email for Revdex.com complaints with...
[redacted] at the Revdex.com on 1/14/16. Here is the response from The Facts Media concerning the referenced complaint: RE: Case #[redacted], [redacted], [redacted] and [redacted], LLC Movie Facts has recently received a copy of the above referenced complaint and would like to respond at this time. Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer’s permission, we audio record this call for future reference as necessary. This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. The customer is also asked if there is anything that the sales rep mentioned that they have not covered. They are also given their Cancel By date, a Toll Free phone number and the name of a Customer Service rep who can help them should they have questions later on. . Ms. [redacted]’s complaint states the brochures are “not in an accessible area.” When Ms. [redacted] first raised this issue in the third month of print, on September 21st, our customer service representative explained that a recent survey of the theatre done in August indicated the brochures were available in 2 different places, both at the guest services table and on the concession counter, which is a heavy traffic area. Ms. [redacted]’s complaint also states that she was “given the impression I was also going to be one of the advertisers on screen prior to the movie showing.” This complaint was first raised by the customer at the end for her fourth month of advertising, on 10/30/15. At that time, the supervisor offered to play taped verification for the customer, but Ms. [redacted] declined, asking to have the recording forwarded to her instead. Since there is an administrative cost involved to forward the recording, the supervisor suggested a second time that she listen over the phone to the verification at no cost, as that may clear up any confusion. Ms. [redacted] said she would not be able to listen to it and requested we send an invoice for the tape fee. The requested invoice for the tape was mailed on 11/2/15, along with a copy of her outstanding invoices. Ms.[redacted] did not respond to or pay the invoice, nor did she call to listen to the tape at a more convenient time. During the Verification call for her ad, [redacted] (aka Betsy) was clearly told that her “black and white, business card sized ad, is not onscreen but will appear in a tri-fold publication that’s available for moviegoers to pickup from a display stand, free of charge in the lobby of the [redacted] Cinema.” There was no misrepresentation, it was clearly stated she would not be on screen, and clearly stated that guides would be in a stand in the lobby, which is what was provided (This tape is available for review by both Ms. [redacted] and the Revdex.com.) Regarding her complaint about exclusive presence, we do offer our customers exclusivity within the brochure for their specific type of business. Ms. [redacted] was told she would be the only [redacted] studio for as long as her ad is in the guide. During the 4 month commitment during which her ad appeared (July through October 2015), [redacted] and [redacted] was the only [redacted] studio in the brochure. Our customer service representatives have made additional attempts to contact Ms. [redacted] to make payment arrangements and play the tape for her, as recently as this week. We are eager to resolve the situation with this customer. We ask the assistance of the Revdex.com to help us get in touch with her and reach an equitable resolution. Sincerely, [redacted] The Facts Media
Very prompt service - very good prices - easy to get in touch with when there is a proble or just setting up an appointment. They have skilled technicians.
Initial Business Response /* (1000, 5, 2014/09/18) */
Sept 18, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL XXXXX-XXXX
RE:Case #XXXXXXXX [redacted] & [redacted]
Movie Facts has received a copy of the above referenced complaint...
and would like to respond at this time.
Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary.
This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. Because we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if s/he wishes to discontinue, we must be notified or the ad will continue on through the next cycle. This allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser.
The ad for [redacted] & Interiors was sold to Ms. [redacted] who identified herself as the owner with authority to place the ad on behalf of her business. The ad was sold for a minimum four month run beginning in March 2014, in the [redacted]. This is a special program offered to clients advertising in higher-trafficked theatres at an exceptionally low cost in exchange for a commitment to a minimum four-month cycle that cannot be terminated prior to the completion of the cycle. The cancellation date is strictly adhered to in order to meet our own profit margins.
On 2/04/14 we did the Taped Verification Call with Ms. [redacted]. She agreed to all of the terms of the ad including ad copy and billing. She is also told that the cancel date for the ad is 6/01/14, or the ad will continue to run on a four month basis. When asked if she understands the terms, she replied "yes, ma'am". On 3/13/14 we called Ms. [redacted] to verify that she received her first invoice along with a copy of the guide with her ad in it and offered her our special prepay. Ms. [redacted] stated that the ad looked good. She said she would talk to her husband about the offer. She was given our 800 number again.
On 6/19/14 we received an invoice stub marked "cancel services". On 6/20/14 Customer Service called the first phone number given, which ID'ed for the business and second number which ID's for [redacted]. Messages to call were left, and again on 6/24/14. Ms. [redacted] called Customer Service on 7/2/14, said she takes care of the bills and wanted to know the terms because they canceled this ad. She was advised that the initial term (Mar-Jun) cancel date was June 1, so the ad for the next 4 month cycle (Jul-Oct) was already in print by the time the cancel had been received on the 19th. Terms were explained a few more times, then she said "OK, thanks" and hung up.
Customer service called again 7/7/14 and spoke to Mr. [redacted], who said they had cancelled already. He was given the same information regarding the missed cancellation date that Ms. [redacted] had been given. He said "you don't just renew without my permission". He was advised that we did go over terms with [redacted] and she was given the cancel date. He said he doesn't care & he is not paying any more payments. Rep advised him that the account would be notated and we would pursue the debt.
On 8/8/14 we received invoice stub marked "cancel was sent". Past due notice was sent out 9/8/14.
Customer service called the business number on 9/8/14 and Mr. [redacted] got on the phone, said that he had canceled and doesn't owe anything. When rep tried to explain that it is canceled, but ad only prints every four months and the cancel was not received in time, he said he's not paying and hung up on her.
Your letter regarding the complaint was received on 9-12-14. Terms and cancellation date have been clearly stated to both Mr. & Mrs. [redacted] multiple times, including when the ad was first placed and several times thereafter. The ad is cancelled according to terms but the [redacted] still owe $240 for the second print cycle. The first print cycle is paid in full.
Thank you for your assistance. Please contact us if you have any further questions or concerns.
Sincerely,
[redacted]
Branch Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company practices to deceive.
The ONLY time [redacted] has spoken to anyone is the first phone call. The subsequent phone calls were with Accounts Payable and Mr. [redacted] (which, by the way, did not hang up on the rep, she called him a liar and hung up on him! fantastic customer service, huh?)
No notice was given to us to cancel by June 1st. Nothing was in writing with this company. I paid the first four months because I agreed to it verbally. I canceled with them via our last bill because it was a waste of advertising money.
IF this was a reputable company, they would have honored our cancelation, plain and simple. But they operate and scam by not having anything in writing and continuing to bill people without permission. Their customer service tactics are bullish and rude. All anyone has to do is a google search of this company and see the many complaints they have, including bullying and deceiving customers. I wish I had researched this company before I fell victim to their deception. I am filing this so no one else has to go through the turmoil we have with this company. I have also contacted the movie theater to complain about it with them. They too have been bullied by this company as well, even though the fliers are placed there free.
This bill will NOT be paid and all information will be given to our attorney. AND if any rep from this company calls us again, a grievance will be filed with the [redacted]
Final Business Response /* (4000, 9, 2014/10/06) */
Oct 6, 2014
Office Of [redacted]
Chicago, IL XXXXX
RE:Case #XXXXXXXX, [redacted]
At this time we would like to respond to the rebuttal filed by Mr. [redacted].
Our representatives have spoken to [redacted] three times. Besides the initial conversation with the Sales Rep and the recorded verification call, a customer service rep made a courtesy call to Ms. [redacted] on 3/13/14 to verify that she had received her copy of the guide, that the ad was satisfactory, and to offer a prepay special. She did indicate that she liked the ad and that she would talk to her husband about the prepay special. The rep gave her our toll-free number to call in.
On 7/2/14 there was also a conversation with [redacted], who had called in to ask about the terms, saying she is the one who takes care of the bills. The customer service rep went over them with her several times and explained that the ad was already in print by the time the cancellation notice was received.
On 9/8/14 Customer service did talk to Mr. [redacted]. He said he had cancelled and did not owe anything. The rep tried to explain that the ad was now cancelled but that the guide only prints every 4 months and the notice had not been received in time. Mr. [redacted] said no, he's not paying anything more and the call went dead. The rep assumed he had hung up on her.
As to the claim regarding "bullying" the theater, We are investigating this as we are unaware of any issues with the theater. It would be helpful to know who Mr. [redacted] talked to. Our contact with the theater consists of a regularly scheduled courtesy call to make sure guides have been received, ask where stands are located, and to verify correct information. As Mr. [redacted] noted, our guides are placed in theaters free of charge and it would be counterproductive to be on anything but good terms with them.
In response to Mr. [redacted]'s claim that we "practice to deceive": On the contrary, we are very careful to make sure that the customer understands all terms and conditions. A non-commissioned representative follows a strict script when verifying a sale, going over all details and making sure throughout the call that the customer understands. At the end the customer is asked if there is anything the sales rep covered that they did not understand. The call is recorded for quality control and to ensure accuracy.
We are submitting an audio file of the verification call with Ms. [redacted] with this response. In it, you will see everything is covered by the Verification rep and agreed to freely by Ms. [redacted], There is no deception.
At this time, recognizing that a mutually acceptable agreement cannot be reached in this dispute, we are writing off the balance due and zeroing out this account. No further collection action will be taken.
Sincerely,
[redacted]
Sales Branch Administrator
Consumer Response /* (3000, 18, 2014/11/06) */
I got another bill today 10/30/14 and it was NOT zeroed out. still waiting for them to do what they said they would do.....
Business Response /* (4000, 20, 2014/11/18) */
Nov. 18, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL 60611-7621
RE:Case [redacted]
Due to a clerical error another invoice was sent to the [redacted]. It is NOT correct. The outstanding balance has indeed been waived. The account record has been corrected and a new invoice showing the zero balance due will be mailed out immediately. We apologize for the misunderstanding.
Sincerely,
[redacted]
Branch Administrator
Initial Business Response /* (1000, 5, 2014/06/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
June 4, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL 60611-7621
RE:Case# [redacted] ...
[redacted]
Movie Facts has received a copy of the above referenced complaint and would like to respond at this time.
Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary.
This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. Because we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if she/he wishes to discontinue, we must be notified or the ad will continue on through the next cycle. This allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser.
The ad for [redacted] LLC was sold to Mr. [redacted] who identified himself as the owner with authority to place the ad on behalf of his business. The ad was sold for a minimum four month run (one month given free) beginning in December 2013, in the Point Cinema. On 11/4/13 we did the Taped Verification Call with Mr. [redacted]. He agreed to all of the terms of the ad including ad copy and billing. We also explained during the verification that the guide is available for moviegoers to pick up from a stand and that we cannot guarantee any type of response. On 12/5/13 we called Mr. [redacted] to verify that he received his first invoice along with a copy of the guide with his ad in it and he said that he did receive it and that he wanted to change the logo. He did not have any complaints at that time.
On 2/4/14 Customer Service called Mr. [redacted] who requested an ad copy change and paid for March. When no further payments were received Customer Service again called on 5/23/14. At that point two payments totaling $165 were past due with another $80 payment due shortly. Mr. [redacted] said that he had been meaning to call. He wanted to cancel because the guides were not being handed out. The Rep explained that the guides are available for moviegoers to pick up from a stand in the lobby, as was stated in the verification call. The Rep noted the cancel request and asked if he would like to make a payment to bring the account up to date, he said no and hung up on her. That is the same day he filed the complaint with your agency.
In the Complaint Mr. [redacted] has filed with you he states that he contacted theater management about the display and that they didn't know anything about it. He never mentioned this when he talked to our rep. However, as shown in our notes our representative had called that theater on 5/18/14 for a routine survey, five days before the complaint, and spoke to [redacted], assistant manager. He had confirmed that the stand is located at the box office and contained the latest edition of the guide.
Upon receiving the Revdex.com complaint on 6/2/14 we tried to reach Mr. [redacted] to resolve his complaint. We were told he would not be in until 6/3 and had a full day scheduled, so our Customer Service Manager left a message on his voicemail. Two more attempts have been made to contact him on 6/3 but both have been unsuccessful. On 6/4 three more attempts were made. His co-worker has acknowledged that Mr. [redacted] has received the messages but has been too busy to call us back. This leaves us unable to close the matter by the due date. We hope that your intervention in this matter can help both parties reach an understanding. We have cancelled the ad for July and are waiting to hear from Mr. [redacted]. A copy of both our computer notes and our verification tape are available for your review. These clearly illustrate that all terms and conditions were fully disclosed at the time of the sale.
Thank you for your assistance. Please contact us if you have any further questions or concerns.
Sincerely,
[redacted]
Sales Branch Administrator
Initial Business Response /* (1000, 7, 2014/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@moviefactsinc.com
Please see attached.
Initial Consumer Rebuttal /* (2000, 9, 2014/03/07) */
(The consumer indicated he/she ACCEPTED...
the response from the business.)
Assuming that a zero-balance invoice is actually in the mail, I am satisfied at this time with the results of this issue.
This is to inform future customers who are approached by this company. Run. Run. Run, Do not give them any information about your company. They will record and edit any conversations to there advantage. They do not understand plain English and will send you a bill and charge you anyway and then harass you for the payment. Very shady make sure you read the rest of the reviews. They have over 39 complaints with the Revdex.com 19 of which are for billing and collections. consumer beware. Do not waste your time. There are much better repeatable company's out there who do good business.
We were very pleased with the service from Campbell's. Their estimate was well below others we received, and they were very knowledgeable about the issue we were having and the options for resolving it. The guys who came to do the work were right on time, professional and friendly. They did a great job and left the yard looking the way they had found it. Cost was bang on the estimate that was provided.
Do not under any circumstances use this company!! But of crooks!! I never ever got a phone call from them. Never agreed to anything yet they tried to bill me for their services and tried to say they did contact me which is impossible.
I believe this company is a scam or at least has unethical business practices. I did not get one referral from this advertising and friends who have gone to the movie theatre said they have never seen the brochures. I agreed to and paid for 3 months advertising. I specifically told the salesperson that I would not agree to an auto renewing subscription, then they record you agreeing to it, and I agreed to everything but then said I would not agree to the subscription. That part is not on the recording. After the 3 months a letter came informing me I would be billed for a 4th month unless I sent it back with a cancellation or called. I was irritated that I even got the letter, but sent the letter back with a cancellation notice in their self-addressed envelope. They said they never received it and are now harassing me for payment. They said I should have called to cancel... why didn't they call to get a renewal...they trusted the post office to get the letter and the bills to me, but now say the post office is unreliable and they didn't receive my mailing. I should have investigated this company in advance but was in the midst of starting a new business and loaded down with details. Now I have been reading online reviews in [redacted] and see other people have the same problem... have not gotten any business from the advertising and hooked into getting billed for months they never agreed to. One person said she did call to cancel, and they are saying they have no record of that. Now I know why they do a recording when you sign up, that should have been a red flag to begin with. I paid up front with a credit card for three months, why would I need to be recorded agreeing to everything if they didn't plan to force an auto renewal and additional billings. They have offered to cut the bill in half now, but I know better than to give them my credit card again.
We apologize that this complaint was not reviewed and responded to sooner, due to an old email address that is no longer being maintained. To avoid future delays, we have recently updated our contact email for Revdex.com complaints with...
[redacted] at the Revdex.com on 1/14/16. Here is the response from The Facts Media concerning the referenced complaint: RE: Case #[redacted], [redacted], [redacted] and [redacted], LLC Movie Facts has recently received a copy of the above referenced complaint and would like to respond at this time. Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer’s permission, we audio record this call for future reference as necessary. This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. The customer is also asked if there is anything that the sales rep mentioned that they have not covered. They are also given their Cancel By date, a Toll Free phone number and the name of a Customer Service rep who can help them should they have questions later on. . Ms. [redacted]’s complaint states the brochures are “not in an accessible area.” When Ms. [redacted] first raised this issue in the third month of print, on September 21st, our customer service representative explained that a recent survey of the theatre done in August indicated the brochures were available in 2 different places, both at the guest services table and on the concession counter, which is a heavy traffic area. Ms. [redacted]’s complaint also states that she was “given the impression I was also going to be one of the advertisers on screen prior to the movie showing.” This complaint was first raised by the customer at the end for her fourth month of advertising, on 10/30/15. At that time, the supervisor offered to play taped verification for the customer, but Ms. [redacted] declined, asking to have the recording forwarded to her instead. Since there is an administrative cost involved to forward the recording, the supervisor suggested a second time that she listen over the phone to the verification at no cost, as that may clear up any confusion. Ms. [redacted] said she would not be able to listen to it and requested we send an invoice for the tape fee. The requested invoice for the tape was mailed on 11/2/15, along with a copy of her outstanding invoices. Ms.[redacted] did not respond to or pay the invoice, nor did she call to listen to the tape at a more convenient time. During the Verification call for her ad, [redacted] (aka Betsy) was clearly told that her “black and white, business card sized ad, is not onscreen but will appear in a tri-fold publication that’s available for moviegoers to pickup from a display stand, free of charge in the lobby of the [redacted] Cinema.” There was no misrepresentation, it was clearly stated she would not be on screen, and clearly stated that guides would be in a stand in the lobby, which is what was provided (This tape is available for review by both Ms. [redacted] and the Revdex.com.) Regarding her complaint about exclusive presence, we do offer our customers exclusivity within the brochure for their specific type of business. Ms. [redacted] was told she would be the only [redacted] studio for as long as her ad is in the guide. During the 4 month commitment during which her ad appeared (July through October 2015), [redacted] and [redacted] was the only [redacted] studio in the brochure. Our customer service representatives have made additional attempts to contact Ms. [redacted] to make payment arrangements and play the tape for her, as recently as this week. We are eager to resolve the situation with this customer. We ask the assistance of the Revdex.com to help us get in touch with her and reach an equitable resolution. Sincerely, [redacted] The Facts Media
Very prompt service - very good prices - easy to get in touch with when there is a proble or just setting up an appointment. They have skilled technicians.
Initial Business Response /* (1000, 5, 2014/09/18) */
Sept 18, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL XXXXX-XXXX
RE:Case #XXXXXXXX [redacted] & [redacted]
Movie Facts has received a copy of the above referenced complaint...
and would like to respond at this time.
Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary.
This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. Because we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if s/he wishes to discontinue, we must be notified or the ad will continue on through the next cycle. This allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser.
The ad for [redacted] & Interiors was sold to Ms. [redacted] who identified herself as the owner with authority to place the ad on behalf of her business. The ad was sold for a minimum four month run beginning in March 2014, in the [redacted]. This is a special program offered to clients advertising in higher-trafficked theatres at an exceptionally low cost in exchange for a commitment to a minimum four-month cycle that cannot be terminated prior to the completion of the cycle. The cancellation date is strictly adhered to in order to meet our own profit margins.
On 2/04/14 we did the Taped Verification Call with Ms. [redacted]. She agreed to all of the terms of the ad including ad copy and billing. She is also told that the cancel date for the ad is 6/01/14, or the ad will continue to run on a four month basis. When asked if she understands the terms, she replied "yes, ma'am". On 3/13/14 we called Ms. [redacted] to verify that she received her first invoice along with a copy of the guide with her ad in it and offered her our special prepay. Ms. [redacted] stated that the ad looked good. She said she would talk to her husband about the offer. She was given our 800 number again.
On 6/19/14 we received an invoice stub marked "cancel services". On 6/20/14 Customer Service called the first phone number given, which ID'ed for the business and second number which ID's for [redacted]. Messages to call were left, and again on 6/24/14. Ms. [redacted] called Customer Service on 7/2/14, said she takes care of the bills and wanted to know the terms because they canceled this ad. She was advised that the initial term (Mar-Jun) cancel date was June 1, so the ad for the next 4 month cycle (Jul-Oct) was already in print by the time the cancel had been received on the 19th. Terms were explained a few more times, then she said "OK, thanks" and hung up.
Customer service called again 7/7/14 and spoke to Mr. [redacted], who said they had cancelled already. He was given the same information regarding the missed cancellation date that Ms. [redacted] had been given. He said "you don't just renew without my permission". He was advised that we did go over terms with [redacted] and she was given the cancel date. He said he doesn't care & he is not paying any more payments. Rep advised him that the account would be notated and we would pursue the debt.
On 8/8/14 we received invoice stub marked "cancel was sent". Past due notice was sent out 9/8/14.
Customer service called the business number on 9/8/14 and Mr. [redacted] got on the phone, said that he had canceled and doesn't owe anything. When rep tried to explain that it is canceled, but ad only prints every four months and the cancel was not received in time, he said he's not paying and hung up on her.
Your letter regarding the complaint was received on 9-12-14. Terms and cancellation date have been clearly stated to both Mr. & Mrs. [redacted] multiple times, including when the ad was first placed and several times thereafter. The ad is cancelled according to terms but the [redacted] still owe $240 for the second print cycle. The first print cycle is paid in full.
Thank you for your assistance. Please contact us if you have any further questions or concerns.
Sincerely,
[redacted]
Branch Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company practices to deceive.
The ONLY time [redacted] has spoken to anyone is the first phone call. The subsequent phone calls were with Accounts Payable and Mr. [redacted] (which, by the way, did not hang up on the rep, she called him a liar and hung up on him! fantastic customer service, huh?)
No notice was given to us to cancel by June 1st. Nothing was in writing with this company. I paid the first four months because I agreed to it verbally. I canceled with them via our last bill because it was a waste of advertising money.
IF this was a reputable company, they would have honored our cancelation, plain and simple. But they operate and scam by not having anything in writing and continuing to bill people without permission. Their customer service tactics are bullish and rude. All anyone has to do is a google search of this company and see the many complaints they have, including bullying and deceiving customers. I wish I had researched this company before I fell victim to their deception. I am filing this so no one else has to go through the turmoil we have with this company. I have also contacted the movie theater to complain about it with them. They too have been bullied by this company as well, even though the fliers are placed there free.
This bill will NOT be paid and all information will be given to our attorney. AND if any rep from this company calls us again, a grievance will be filed with the [redacted]
Final Business Response /* (4000, 9, 2014/10/06) */
Oct 6, 2014
Office Of [redacted]
Chicago, IL XXXXX
RE:Case #XXXXXXXX, [redacted]
At this time we would like to respond to the rebuttal filed by Mr. [redacted].
Our representatives have spoken to [redacted] three times. Besides the initial conversation with the Sales Rep and the recorded verification call, a customer service rep made a courtesy call to Ms. [redacted] on 3/13/14 to verify that she had received her copy of the guide, that the ad was satisfactory, and to offer a prepay special. She did indicate that she liked the ad and that she would talk to her husband about the prepay special. The rep gave her our toll-free number to call in.
On 7/2/14 there was also a conversation with [redacted], who had called in to ask about the terms, saying she is the one who takes care of the bills. The customer service rep went over them with her several times and explained that the ad was already in print by the time the cancellation notice was received.
On 9/8/14 Customer service did talk to Mr. [redacted]. He said he had cancelled and did not owe anything. The rep tried to explain that the ad was now cancelled but that the guide only prints every 4 months and the notice had not been received in time. Mr. [redacted] said no, he's not paying anything more and the call went dead. The rep assumed he had hung up on her.
As to the claim regarding "bullying" the theater, We are investigating this as we are unaware of any issues with the theater. It would be helpful to know who Mr. [redacted] talked to. Our contact with the theater consists of a regularly scheduled courtesy call to make sure guides have been received, ask where stands are located, and to verify correct information. As Mr. [redacted] noted, our guides are placed in theaters free of charge and it would be counterproductive to be on anything but good terms with them.
In response to Mr. [redacted]'s claim that we "practice to deceive": On the contrary, we are very careful to make sure that the customer understands all terms and conditions. A non-commissioned representative follows a strict script when verifying a sale, going over all details and making sure throughout the call that the customer understands. At the end the customer is asked if there is anything the sales rep covered that they did not understand. The call is recorded for quality control and to ensure accuracy.
We are submitting an audio file of the verification call with Ms. [redacted] with this response. In it, you will see everything is covered by the Verification rep and agreed to freely by Ms. [redacted], There is no deception.
At this time, recognizing that a mutually acceptable agreement cannot be reached in this dispute, we are writing off the balance due and zeroing out this account. No further collection action will be taken.
Sincerely,
[redacted]
Sales Branch Administrator
Consumer Response /* (3000, 18, 2014/11/06) */
I got another bill today 10/30/14 and it was NOT zeroed out. still waiting for them to do what they said they would do.....
Business Response /* (4000, 20, 2014/11/18) */
Nov. 18, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL 60611-7621
RE:Case [redacted]
Due to a clerical error another invoice was sent to the [redacted]. It is NOT correct. The outstanding balance has indeed been waived. The account record has been corrected and a new invoice showing the zero balance due will be mailed out immediately. We apologize for the misunderstanding.
Sincerely,
[redacted]
Branch Administrator
Initial Business Response /* (1000, 5, 2014/02/04) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@moviefactsinc.com
Please see attached document.
Initial Business Response /* (1000, 5, 2014/06/04) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
June 4, 2014
Revdex.com Serving Chicago & Northern Illinois
330 N. Wabash Ave Ste 3120
Chicago, IL 60611-7621
RE:Case# [redacted] ...
[redacted]
Movie Facts has received a copy of the above referenced complaint and would like to respond at this time.
Movie Facts is an advertising company which publishes a monthly brochure distributed at the box office, concession area and/or lobby of theatres nationwide. Since all of our sales are done via a professional telemarketing staff, we have a non-commissioned representative contact each customer after the sale to confirm the terms and conditions of our advertising agreements. We do not have signed contracts, so in order to maintain quality control over the verification, with the customer's permission, we audio record this call for future reference as necessary.
This verification call includes a description of Movie Facts as a tri-fold brochure distributed through a stand at the theatre, ad copy, cost, ad start month, minimum run for the ad and cancellation policy. Because we have space for only a limited number of advertisers per guide, we explain to the customer that the ad will run for a minimum three or four month period (depending upon the program designed for each particular theatre) but after that time, if she/he wishes to discontinue, we must be notified or the ad will continue on through the next cycle. This allows those clients who do wish to run indefinitely to retain their spaces without risk of it being sold to another advertiser.
The ad for [redacted] LLC was sold to Mr. [redacted] who identified himself as the owner with authority to place the ad on behalf of his business. The ad was sold for a minimum four month run (one month given free) beginning in December 2013, in the Point Cinema. On 11/4/13 we did the Taped Verification Call with Mr. [redacted]. He agreed to all of the terms of the ad including ad copy and billing. We also explained during the verification that the guide is available for moviegoers to pick up from a stand and that we cannot guarantee any type of response. On 12/5/13 we called Mr. [redacted] to verify that he received his first invoice along with a copy of the guide with his ad in it and he said that he did receive it and that he wanted to change the logo. He did not have any complaints at that time.
On 2/4/14 Customer Service called Mr. [redacted] who requested an ad copy change and paid for March. When no further payments were received Customer Service again called on 5/23/14. At that point two payments totaling $165 were past due with another $80 payment due shortly. Mr. [redacted] said that he had been meaning to call. He wanted to cancel because the guides were not being handed out. The Rep explained that the guides are available for moviegoers to pick up from a stand in the lobby, as was stated in the verification call. The Rep noted the cancel request and asked if he would like to make a payment to bring the account up to date, he said no and hung up on her. That is the same day he filed the complaint with your agency.
In the Complaint Mr. [redacted] has filed with you he states that he contacted theater management about the display and that they didn't know anything about it. He never mentioned this when he talked to our rep. However, as shown in our notes our representative had called that theater on 5/18/14 for a routine survey, five days before the complaint, and spoke to [redacted], assistant manager. He had confirmed that the stand is located at the box office and contained the latest edition of the guide.
Upon receiving the Revdex.com complaint on 6/2/14 we tried to reach Mr. [redacted] to resolve his complaint. We were told he would not be in until 6/3 and had a full day scheduled, so our Customer Service Manager left a message on his voicemail. Two more attempts have been made to contact him on 6/3 but both have been unsuccessful. On 6/4 three more attempts were made. His co-worker has acknowledged that Mr. [redacted] has received the messages but has been too busy to call us back. This leaves us unable to close the matter by the due date. We hope that your intervention in this matter can help both parties reach an understanding. We have cancelled the ad for July and are waiting to hear from Mr. [redacted]. A copy of both our computer notes and our verification tape are available for your review. These clearly illustrate that all terms and conditions were fully disclosed at the time of the sale.
Thank you for your assistance. Please contact us if you have any further questions or concerns.
Sincerely,
[redacted]
Sales Branch Administrator
Initial Business Response /* (1000, 7, 2014/03/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@moviefactsinc.com
Please see attached.
Initial Consumer Rebuttal /* (2000, 9, 2014/03/07) */
(The consumer indicated he/she ACCEPTED...
the response from the business.)
Assuming that a zero-balance invoice is actually in the mail, I am satisfied at this time with the results of this issue.
This is to inform future customers who are approached by this company. Run. Run. Run, Do not give them any information about your company. They will record and edit any conversations to there advantage. They do not understand plain English and will send you a bill and charge you anyway and then harass you for the payment. Very shady make sure you read the rest of the reviews. They have over 39 complaints with the Revdex.com 19 of which are for billing and collections. consumer beware. Do not waste your time. There are much better repeatable company's out there who do good business.
We were very pleased with the service from Campbell's. Their estimate was well below others we received, and they were very knowledgeable about the issue we were having and the options for resolving it. The guys who came to do the work were right on time, professional and friendly. They did a great job and left the yard looking the way they had found it. Cost was bang on the estimate that was provided.
Do not under any circumstances use this company!! But of crooks!! I never ever got a phone call from them. Never agreed to anything yet they tried to bill me for their services and tried to say they did contact me which is impossible.
I believe this company is a scam or at least has unethical business practices. I did not get one referral from this advertising and friends who have gone to the movie theatre said they have never seen the brochures. I agreed to and paid for 3 months advertising. I specifically told the salesperson that I would not agree to an auto renewing subscription, then they record you agreeing to it, and I agreed to everything but then said I would not agree to the subscription. That part is not on the recording. After the 3 months a letter came informing me I would be billed for a 4th month unless I sent it back with a cancellation or called. I was irritated that I even got the letter, but sent the letter back with a cancellation notice in their self-addressed envelope. They said they never received it and are now harassing me for payment. They said I should have called to cancel... why didn't they call to get a renewal...they trusted the post office to get the letter and the bills to me, but now say the post office is unreliable and they didn't receive my mailing. I should have investigated this company in advance but was in the midst of starting a new business and loaded down with details. Now I have been reading online reviews in [redacted] and see other people have the same problem... have not gotten any business from the advertising and hooked into getting billed for months they never agreed to. One person said she did call to cancel, and they are saying they have no record of that. Now I know why they do a recording when you sign up, that should have been a red flag to begin with. I paid up front with a credit card for three months, why would I need to be recorded agreeing to everything if they didn't plan to force an auto renewal and additional billings. They have offered to cut the bill in half now, but I know better than to give them my credit card again.