The Floor Doctor

Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ To Whom It May Concern: We are sorry to hear the customer was not happy with there puchaseWe have processed a full refund on 9/27/ Thanks Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged $on 9/and only refunded $on 9/I asked for a refund and you try once again to rip me off Final Business Response / [redacted] (4000, 9, 2015/09/30) */ Dear Customer, We apologize for the error in the refundWe have since corrected it and refunded your purchase in full Thanks Support

Final Consumer Response / [redacted] (2000, 9, 2016/10/06) */ My bank was able to get my money backThank you for all of your help

Initial Business Response / [redacted] (1000, 5, 2016/05/03) */ Dear Customer, Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account Thanks Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Complete liarsThat is the third time, on three different dates, they made that statementI have the emails Final Business Response / [redacted] (4000, 9, 2016/05/04) */ Dear Customer, Below are the details of your refund on May 3rdAs you can see the refund has been processed on our sideIf you are not seeing your refund please contact your financial institution Settlement Information Settlement Amount: USD (37.86) Settlement Date and Time: 03-May-23:24:PDT Business Day: 03-May- Batch ID: [redacted] Authorization Information Authorization Amount: USD (37.86) Submit Date /Time: 03-May-11:55:PDT Authorization Code: Reference Transaction ID: [redacted] Entry Method: Keyed Transaction Type: Refund Market Type: eCommerce Product: Card Not Present Address Verification Status: AVS Not Applicable (P) Card Code Status: Not Applicable CAVV Result Code: Not Applicable Fraud Score Applied: Not Applicable Recurring Billing Transaction: N Partial Capture Status: Not Applicable Customer IP: Payment Information Card Type: [redacted] Card Number: [redacted] Expiration Date: [redacted] Total Amount: USD (37.86) Order Information Invoice #: Description: Customer Billing Information Name: [redacted] Company: Address: [redacted] City: [redacted] State/Province: Zip Code: [redacted] Country: us Phone: Fax: Email: [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am alleging from documentation and homework, this is not a mistakeThree promises, and three different amounts I received my money back, in full, only in my opinion due to my relentless behaviorI had to keep the credit card number open with them having itI had to spend countless hours, a literal loss of money, for principalI am concerned of people who walk away, or who receive partial refund, due to not knowing their rightsE commerce is an embarrassment of ethicsThis business, I believe went beyondI feel Revdex.com and myself need to follow up and hopefully get the Attorney General of Nevada involvedJust getting around to refunding my money, no retribution of behaviorI received a refund because I played one of several trump cardsI let them know, I found who and where they really areI am in CaliforniaMalicious intent, can be problematic in businessCivil and criminalI want them to know, Just give my money back, with the time and stress I spent, for their alleged behavior with maliceNot letting them walk away giving back bucksJust to do it to someone elseWhich they probably already haveI hope Revdex.com spends a little time researching this firm, and supports my continual actions

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ To whom it may concern: We are sorry that [redacted] is not happy with her purchaseWe would be more than happy to provide a full refundThat refund was issued today Thank you for contacting us Download Pros Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hi ii talked with my financial instiituutiion and theySaid the DownloadPros put back whatThey were suppose to! So as long as that amount they put in stays with Mme then I will be satisfied my own financial institution says they had credited my account until downliadpros had done their part So my financial institution is correcting that amount on their end! Thanks for everyone's actions and have an excellent day!

Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Dear Customer, We have processed a full refund of your purchasePlease allow 3-days for this refund to post Thanks Support

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Dear Customer, Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account

Initial Business Response / [redacted] (1000, 5, 2016/05/31) */ Dear Customer, Your membership has been refundedPlease allow 3-days for this refund to post to your account Thanks Support

Initial Business Response / [redacted] (1000, 5, 2015/06/27) */ As stated on the website memberships are charged as a one time fee and not rebilled over time Customer has already been refunded in full- please allow 2-days for refund to post to the account

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Dear Customer, We are sorry you are not happy with your purchaseUnfortunately once a chargeback is filled with your bank it is against card association regulations for us to process a refundWe would need you to call your bank and cancel that refund for us to process that full creditYou can contact us directly and [email protected] Thanks Support Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Chargeback has already been cancelled, your suggestion to contact you at [email protected] is a joke, as this is how I tried to contact your company multiple times to no availYour lack of customer service and response to inquiries is why this case has been opened Final Business Response / [redacted] (4000, 11, 2015/10/09) */ Dear Customer, Per your request we have cancelled your account and issued a full refundPlease allow 2-business days for the refund to post to your account Thank you, Download Pros Support Final Consumer Response / [redacted] (2000, 13, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/03/24) */
Dear Customer,
Your full refund has been processedPlease allow a few days for this to post to your account
Thanks
Support

Initial Business Response /* (1000, 5, 2016/05/03) */
Dear Customer,
Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account
Thanks
Support
Initial Consumer Rebuttal /* (2000, 7, 2016/05/03) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
I have received a refund receiptIf it is not posted to my account within the time frame I will notify the Revdex.com
Thanks

Initial Business Response /* (1000, 5, 2016/04/05) */
Dear Customer,
Your refund has been processedPlease allow 3-days for this to post to your account
Thanks
Support

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear Customer,
Your memberships have been refunded in fullPlease allow 3-days for these refunds to post to your account
Initial Consumer Rebuttal /* (2000, 7, 2016/06/24) */
(The consumer indicated he/she ACCEPTED the response from
the business.)
On 6/16/I filed my complaintOn 6/22/I received an email from Revdex.com stating that the company had responded that my "memberships have been refunded in full." As to why I was charged twice, I will never knowBut on 6/24/I checked my account and there were two refunds there for the full refund of the charges which totaled $Thank you, Revdex.com, for standing up for me and getting a positive response from DownloadProsThey virtually ignored my requests previously

Initial Business Response /* (1000, 5, 2016/04/12) */
Dear Customer,
Your membership has been refunded in fullPlease allow 3-days for this to post to your account
Thanks
Support
Initial Consumer Rebuttal /* (2000, 7, 2016/04/13) */
(The consumer indicated he/she ACCEPTED the response
from the business.)

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Customer,
Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account
Thanks
Support

Initial Business Response /* (1000, 5, 2016/05/17) */
Dear Customer,
Your membership has now been refunded in fullPlease allow 3-days for this refund to post to your account
Thanks
Support
Initial Consumer Rebuttal /* (2000, 7, 2016/05/21) */
(The consumer indicated he/she ACCEPTED
the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear Customer,
Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account
Thanks
Support
Initial Consumer Rebuttal /* (3000, 7, 2016/05/05) */
(The consumer indicated he/she DID NOT accept
the response from the business.)
It's still too early in the process to verify the refundThe credit card company doesn't have the refund yet
Final Business Response /* (4000, 9, 2016/05/09) */
See Attached proof of refund!
***
Refund
04-May-15:18:
***, ***
V
***
USD (88.82)
04-May-23:19:
USD (88.82)
Final Consumer Response /* (2000, 13, 2016/05/23) */

Initial Business Response /* (1000, 10, 2015/11/16) */
Dear Customer,
Your purchase has been refunded in full on 11/16/
Thanks
Support
Initial Consumer Rebuttal /* (3000, 12, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not
received the refund yet
Final Business Response /* (4000, 14, 2015/11/17) */
Refund was processed on 11/Please allow 3-days for this credit to show up on your account
Thanks
Support
Final Consumer Response /* (2000, 16, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/04/27) */
Dear Customer,
Your membership has been refunded in fullPlease allow 3-days for this refund to post to your account
Thanks
Support

Final Consumer Response /* (2000, 9, 2016/10/06) */
My bank was able to get my money back. Thank you for all of your help.