The Floor Doctor

Initial Business Response /* (1000, 5, 2015/06/09) */
To Whom it May Concern:
Customer was sent a partial refund on June 8th. The remaining part of the purchase ($5.99) was refunded today. There will be no further charges from Download Pros. Please allow 3-5 days for these refunds to post to...

your account.

Initial Business Response /* (1000, 5, 2015/09/24) */
To Whom It May Concern:
We are sorry to hear the customer was not happy with there puchase. We have processed a full refund on 9/27/15
Thanks
Support
Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
I was charged $70.94 on 9/22 and only refunded $60.95 on 9/24. I asked for a refund and you try once again to rip me off.
Final Business Response /* (4000, 9, 2015/09/30) */
Dear Customer,
We apologize for the error in the refund. We have since corrected it and refunded your purchase in full.
Thanks
Support

Initial Business Response /* (1000, 5, 2016/07/06) */
Dear Customer,
We have processed a full refund of your purchase. Please allow 3-5 days for this refund to post.
Thanks
Support

Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Customer,
Your refund was processed yesterday. Please allow a few days for this to post to your account.
Thanks
Support

Initial Business Response /* (1000, 5, 2016/09/13) */
Dear Customer,
Your refund requests have been processed. Please allow 3-5 days for this to post to your account.
Thanks
Support
Initial Consumer Rebuttal /* (3000, 12, 2016/09/30) */
The business Download Pros sent me 2 emails on...

9/13/2016 stating that they have issued a refund for both charges of $88.82. As of this date they have not refunded my monies which equal $177.64. I replied to their email on 8/21/2016 letting them know I haven't received their refund. The email was returned to me that the emails could not be delivered. I see you have closed the case, but it has not been resolved. Any assistance to this matter will be greatly appreciated. Thank you, [redacted]

Initial Business Response /* (1000, 5, 2016/03/03) */
Dear Customer,
We have refunded the processing fee. You have now been refunded in full.
Thanks
Support

Initial Business Response /* (1000, 5, 2016/05/31) */
Dear Customer,
Your membership has been refunded. Please allow 3-5 days for this refund to post to your account.
Thanks
Support

Initial Business Response /* (1000, 5, 2015/06/27) */
As stated on the website memberships are charged as a one time fee and not rebilled over time.
Customer has already been refunded in full- please allow 2-10 days for refund to post to the account.

Initial Business Response /* (1000, 5, 2015/06/22) */
To whom it may concern:
We are sorry that [redacted] is not happy with her purchase. We would be more than happy to provide a full refund. That refund was issued today.
Thank you for contacting us.
Download Pros Support
Initial Consumer...

Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Hi ii talked with my financial instiituutiion and they. Said the DownloadPros put back what. They were suppose to! So as long as that amount they put in stays with Mme then I will be satisfied my own financial institution says they had credited my account until downliadpros had done their part ... So my financial institution is correcting that amount on their end!
Thanks for everyone's actions and have an excellent day!

Initial Business Response /* (1000, 5, 2015/10/07) */
Dear Customer,
We are sorry you are not happy with your purchase. Unfortunately once a chargeback is filled with your bank it is against card association regulations for us to process a refund. We would need you to call your bank and cancel...

that refund for us to process that full credit. You can contact us directly and [email protected]
Thanks
Support
Initial Consumer Rebuttal /* (3000, 9, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Chargeback has already been cancelled, your suggestion to contact you at [email protected] is a joke, as this is how I tried to contact your company multiple times to no avail. Your lack of customer service and response to inquiries is why this case has been opened.
Final Business Response /* (4000, 11, 2015/10/09) */
Dear Customer,
Per your request we have cancelled your account and issued a full refund. Please allow 2-10 business days for the refund to post to your account.
Thank you,
Download Pros Support
Final Consumer Response /* (2000, 13, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/25) */
Dear Customer,
Your membership has been refunded in full. Please allow a few days for this to post to your account.
Thanks
Support

Initial Business Response /* (1000, 5, 2016/06/21) */
Dear Customer,
Your membership has been refunded in full. Please allow 3-5 days for this refund to post to your account.

Initial Business Response /* (1000, 5, 2016/05/03) */
Dear Customer,
Your membership has been refunded in full. Please allow 3-5 days for this refund to post to your account.
Thanks
Support
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
Complete liars. That is the third time, on three different dates, they made that statement. I have the emails.
Final Business Response /* (4000, 9, 2016/05/04) */
Dear Customer,
Below are the details of your refund on May 3rd. As you can see the refund has been processed on our side. If you are not seeing your refund please contact your financial institution.
Settlement Information
Settlement Amount: USD (37.86)
Settlement Date and Time: 03-May-2016 23:24:42 PDT
Business Day: 03-May-2016
Batch ID: [redacted]
Authorization Information
Authorization Amount: USD (37.86)
Submit Date /Time: 03-May-2016 11:55:53 PDT
Authorization Code:
Reference Transaction ID: [redacted]
Entry Method: Keyed
Transaction Type: Refund
Market Type: eCommerce
Product: Card Not Present
Address Verification Status: AVS Not Applicable (P)
Card Code Status: Not Applicable
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP:
Payment Information
Card Type: [redacted]
Card Number: [redacted]
Expiration Date: [redacted]
Total Amount: USD (37.86)
Order Information
Invoice #:
Description:
Customer Billing Information
Name: [redacted]
Company:
Address: [redacted]
City: [redacted]
State/Province:
Zip Code: [redacted]
Country: us
Phone:
Fax:
Email: [redacted]
Final Consumer Response /* (4200, 11, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am alleging from documentation and homework, this is not a mistake. Three promises, and three different amounts I received my money back, in full, only in my opinion due to my relentless behavior. I had to keep the credit card number open with them having it. I had to spend countless hours, a literal loss of money, for principal. I am concerned of people who walk away, or who receive partial refund, due to not knowing their rights. E commerce is an embarrassment of ethics. This business, I believe went beyond. I feel Revdex.com and myself need to follow up and hopefully get the Attorney General of Nevada involved. Just getting around to refunding my money, no retribution of behavior. I received a refund because I played one of several trump cards. I let them know, I found who and where they really are. I am in California. Malicious intent, can be problematic in business. Civil and criminal. I want them to know, Just give my money back, with the time and stress I spent, for their alleged behavior with malice. Not letting them walk away giving back 38 bucks. Just to do it to someone else. Which they probably already have. I hope Revdex.com spends a little time researching this firm, and supports my continual actions