The Foot Institute

[redacted] is a patient of DrL***'s and came in for orthoticsI do remember her telling us that she was here for a new set of orthoticsDrL [redacted] examined her and did all the paperwork for her custom made orthoticswe scanned her with our dimensional scanner as this is a much better way of making orthoticsI believe no one uses the casting technique anymoreWe have a sign right in the scanning room that there is a 100$ cancellation fee for orthotics [redacted] canceled many aptsout of apts booked she cancelled of them and missed oneDrL [redacted] works week out of every so there would be no way that we would have cancelled a clinicDrL [redacted] tried several times to make them right for her and when the assistant called her to ask if she wanted to try one more time she was verbally abusive to her and we told [redacted] we would offer her the refund of the 469$Her total was 629$60$ for the consultation visit and 569$ for the orthotics that we would keep the 100$ back She was sent a check for the 469$ on Monday the thWe will issue her another check for 160$ Aug th