The Fort Worth Dating Company

Complaint: [redacted] I am rejecting this response because: I did very much feel forced into the membership by the representativeI did not feel she presented the dating company in a truthful and honest mannerSince this complaint I have had a different representative contact me offering to call potential dates, as I was lead to believe was how your company worksI have continued to use the service as it has been available and have been disappointed stillOf those men that have expressed interest I found found age to be a factor as I have indicated on the siteI joined in November and have had one date which a mutual no interestA large percentage of the profiles are "unavailable" which was explained to me that many people go to this status during the holidaysThe holidays are over and I have not seen any less "unavailable" profiles Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I stated all the reasons in writing and sent them via certified letter to your company on 11/15/ What's somewhat amusing is that you are addressing me as MRS and this is a Match Making service for single peoplePlease refer to previous correspondence sent via certified letterWould you mind furnishing me with the company owners name? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have tried contacting them multiple times to try and sort this outEvery time they say that they will contact me in a certain time frame and don'tI'm the one that has to keep contacting themShows that their response to helping people find their love is bullI have documentation proving the leak of personal information from a member in their orginizatiin Regards, [redacted]

[redacted] , I am a little confused because my assistant has addressed your concerns and spoken with you several timesAs for the fourteen gentlemen that have selected you, you only expressed that age was a factor with five and two of them you said yes toI can see that you have selected thirteen people, three of which have responded yes, and you told her yourself you have had some form of contact with all of these menSo correct me if I am wrong but that was five potential matchesTwo of which told her they were calling you back this week, because you informed them you would be busyYou also confirmed this with her via phone earlier todayShe also encouraged you to sign up for new up coming eventsI don't currently see your name on any RSVP listsYour membership has just started and I honestly don't feel like you are giving it a fair chance, it has barely been two monthsI look forward to continuing to work with you and hope you can start looking at the positivesI wish I could introduce you to the man of your dreams tomorrow, but you and I both know these things don't happen over night, and the best results come from the work you put into it

[redacted] is complaining about something she has never even used! You have not allowed us to provide the service you made the decision to joinYou don't know that this will not work for you, you are basing it on reviews that may or may not even be from our current members, or about our company There have been several instances when someone joined a competitor, and thought it was us when leaving a review [redacted] , it's unfortunate that you will not even attempt to see for yourself how our business can benefit youWe absolutely CAN provide what you requested when you joined our serviceJust allow us to do so! [redacted] did not pressure you in to becoming a memberHe even gave your form of payment back to you several times and told you to only join if you are ready, and you insisted that you were ready to be a member, so we honored your requestI am the center Director, and would love to assist you personally in using the program, since you have requested not to deal with [redacted] or ***You would do very well in our program, and I would love to provide everything you chose to use when creating your membership with ***Just give us a chanceYou do have a sincere desire to meet someone, or you would not have inquired in the first placeWe have tons of wonderful people in our data base, and with the length of time we have been opened, we have helped many people find their soulmate

Complaint: ***
I am rejecting this response because: It is a scam though alsoChannel aired a news article about itAnd the amount they ask for is more than they led me to believe when I signed up for itI dont want anything to do with itAnd I want it cancelledI never received anything for itAnd when I did more research on it I saw multiple articles from past users and they all point to it being a scamWhich it is if it expects a contract like thatIts like signing a deal with the DevilAnd when I viewed it I did tell them I am disabked with Schizophrenia and at times have a hard time understanding documents like theirsBut now the amount they say I owe is in the $rangeI contacted Channel and the same journalist that made a consumer report the first fime to help me possibly get out of this scamIt has previous media attentionSo I suggest they completly remove my contract and not touch my credit.
Regards,
*** ***

We would love to assist Ms*** with her membership, and help her find someone specialShe has not given us a chance to even do so yet, so therefore cannot comment on our service not workingMs*** was upset, and we wanted to do any and everything we could to appease her, so we called
our corporate office and got it approved to give Ms*** complimentary online access, which is an added feature (not included in the membership price), and also approved to wave the fee for more than one photo on her profileThe two things she has listed in this complaint (the online access and additional photos), we have resolvedWe would love to assist Ms ***, and we feel she will do really well in our program! We ask her to Please give us a chance, because we do have clients we feel would be very compatible with her, and that meet the criteria of what she is looking forShe came here for a reason, and we want to help her find someone to make her very happy for the rest of her life! :)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[When the mower was brought home on Saturday the wheels locked up when you try to pull at all . If The Mower Shop was aware of this on going issue with Honda why were we not informed at time of purchase? We have an month old mower that we purchased for $that's been turned in for repair for the same issue times. The trouble shooting document is helpful but we are not mower mechanics. Why wasn't this info provided at the first or second repair visit? Does the transmission need to be replaced? Does the mower need to be replaced or returned to Honda for further review? This mower has a yr warranty. Would anyone be satisfied with this type of on going issue with a new mower? What is the resolution?]
Regards,
*** ***

This issue has already been resolved, and client is satisfied with the outcomeClient contacted Revdex.com and asked for the review to be removed

We do not and will not deny anyone of their purchased photo shootin fact, when someone signs up, before they even leave with their new membership documentation, we schedule their photo shootIf Ms__ cancelled her initial photo session, all she would have to do is reschedule for the
next available timeAlso, we cannot put a profile online until the member comes in for photosthat is company policy, and has been for the duration of our exsistanceiIt even states that right on the front of the contract, which Ms*** signed and datedIf Ms__ would like to discuss her past due account, I would be more than happy to talk with her about itI'm looking at her account, and see that if she gets caught up, her membership will not expire until I'd love to help Ms*** and assist her in her journey to find love with us!

*** ***, we are and have been providing you with the service you signed up forI am looking at your current activity, and see that just in the last months, men have selected you, of which two you said "yes" to, which means you did in fact feel they might be a perfect match and/or that they
met the criteria and standards of what you are looking forI also see that currently you are still actively using the service, and actually selected a member yourself who responded "yes" to you just days agoSo far there have already been men that you mutually matched with, and there are several others that are pending responseWe give members up to days to respond, so I am confident that when the other members have a chance to view your profile, you will have even more mutual matches! You are a very beautiful, classy ladyI personally think your photos look great, and I know that several people here feel the same wayIf you do not feel comfortable working with ***, I would be happy and honored to assist you personallyShe does not force people into memberships, or prevent them from leavingShe has helped a ton of wonderful people find the love they have been missing in their livesHowever, I do understand that sometimes personalities clash, and by no means do I want you to feel uncomfortable or upset in any way, so again, I would be grateful to step in work with you directlyI am the Center Director, and will be reaching out to you today

Complaint: ***
I am rejecting this response because:After being in a long relationship for years I am not looking to start a new one anytime soonI feel I was pressured to join and not given anytime to think about it...I did not call them...they called me to come in and had to join that night with a depositI dont plan on using this service so this company is taking my money and I will not be getting anything in returnI would just like money returned and droppedIf company was that good they wouldn't have a no refund policy
Regards,
*** ***

We have a ton of active members in her age group, and sign up new people every dayWe are more than happy to do personal searches for you, and suggest and contact men that meet her criteriaThe additional fees are added photo features, which are optional to members, but not required to use membershipand as previously stated,we comp'd the entire photo package and also the other added feature of selective online access at no charge to herThe rejection of this response does not make sense to mebc we charge extra for photo packages, which we did not charge this client forbc members go inactivethat is our job! to find people they want to date exclusivelyif someone was inactive she was interested in wks prior, then more than likely they went on a date with someone in that wks and would like to see where it goes before being available and searching againWe are not going to issue a refund, bc we work on a contract basis and it is optional to joinHowever, we will definitely do as we stated and help Ms*** to utilize her membership, and assist in her meeting safe, quality professional local singles

Dear Revdex.com I talked to the company and we have come to an agreement for both partiesWould like to close complaint against them. Complaint#***Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Complaint: has been resolved with The Fort Worth Dating CompanyThe dating service has offered free benefits for the life of my membership which I have agreed to.
*** ***
Regards,
*** ***

there is absolutely nowhere in our contract that states anything about "leaking personal information." therefore, we are not in breach of contract in any waywe did not leak any personal informationwe sent an email out to some of our members inviting them to an upcoming event, that is itNo
one's phone number/DOB/etc was on that emailMr*** is no longer a member of the Fort Worth Dating Company, due to his inappropriate behavior towards certain women that Mr*** was in contact with through our serviceIf Mr*** would like to discuss further, he can call us back and speak with the Member Services Manager or Center DirectorWe do not want anyone to be dissatisfied with our service, however, it was Mr*** who was in breach of contract with our organization, which is why his membership was discontinued

Complaint: [redacted]
I am rejecting this response because: I did very much feel forced into the membership by the representative. I did not feel she presented the dating company in a truthful and honest manner. Since this complaint I have had a different representative contact me offering to call potential dates, as I was lead to believe was how your company works. I have continued to use the service as it has been available and have been disappointed still. Of those 14 men that have expressed interest I found found age to be a factor as I have indicated on the site. I joined in November 2016 and have had one date which a mutual no interest. A large percentage of the profiles are "unavailable" which was explained to me that many people go to this status during the holidays. The holidays are over and I have not seen any less "unavailable" profiles. 
Regards,
[redacted]

Dear B.B.B. of Louisville,
The complaint about the mower, by the customer, is that it
won’t pull in reverse. By design, this mower does not freewheel forward or backward
like a push mower with no transmission does. There is resistance in the drive
train which is felt when pulling...

backwards. Honda has issued guidelines and a troubleshooting
procedure for these units. We are well within the limits of what is deemed to
be normal and acceptable. We have attached the document to this response.
We use a scale (tool) to measure the amount of resistance in
pounds. The customer’s mower left here on Saturday with 5lbs. resistance with
the engine running and 8lbs. resistance with the engine not running. Honda
allows a maximum of 13lbs.
The technician found premature/excessive rust on the axle
where it goes through the height adjustments that support the rear axle. The
rust creates additional friction and resistance. We removed the rust and
lubricated these areas. On Saturday, the customer stated that he washes his
mower with the hose after every use. We believe this is the root of the problem.
Keeping the equipment clean is a good practice, but washing sensitive areas
without drying them thoroughly can cause problems.
The turnaround time on repairs this time of the year is
weeks. Pulling the mower backwards is what we have addressed and resolved each
time it has been here. There has never been a charge to the customer on any occasion
it has been in our shop.
Thank you,
The Mower Shop

Complaint: [redacted]
I am rejecting this response because:I stated all the reasons in writing and sent them via certified letter to your company on 11/15/2016.  What's somewhat amusing is that you are addressing me as MRS and this is a Match Making service for single people. Please refer to previous correspondence sent via certified letter. Would you mind furnishing me with the company owners name? Regards,[redacted]