The Galman Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will not relocate you or refund your deposit. We did not move you in knowing that your apartment had a mouse issue.  We will do everything possible to get rid of the mice but you must clean up your apartment. We cannot effectively exterminate or mouse proof with all the clutter.  These photos cannot possibly be of everything you took out of closets and under your sink so that we could mouseproof.  It is my understanding that the openings around the door has been addressed.  Please let the Management Office know as soon as the apartment is clean so we can get the job done.

We have advised the complainant through e-mail that a new check has been issued and sent by certified mail.  He was given the tracking number.  We apologize for the confusing responses to his previous inquiries and have spoken to our employees.  This could have all been avoided if the original check was delivered as it should have been.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I did finally receive the check and it has cleared. I do want to make a note that aside from the long delay in receiving this security deposit back, any applicable interest was not included in the refund amount. As I understand, security deposit is supposed to be held in an interest-bearing account by the landlord.
Regards,
[redacted]

December 2, 2014
Dear [redacted],Thank you for advising us of the complaint filed by [redacted]. As you can see from the enclosed account history, [redacted] is a chronic delinquent. The Association was forced to take her to court to obtain a judgment in the past, yet she continues to...

ignore her responsibilities as a member of a homeowner association to pay her fees timely, I have also enclosed several newsletters that were sent to all [redacted] homeowners, including [redacted], reminding them that, effective January 1, 2012, maintenance fees were due MONTHLY. An Association relies on the timely payment of fees in order to meet its financial obligations. Homeowners who fail to remit timely payment create an undue burden on the rest of the homeowners.We have been sending [redacted] delinquent notices monthly, yet she continued to ignore them until the Board, who is responsible for the decisions regarding collections, instructed us to once again remand the account to the Association's attorney, which we did. Rather than pay what she owes, [redacted] elected to file a complaint with the Revdex.com. It is totally unfounded.I hope this response resolves this complaint. Please do not hesitate to contact me if you require additional information.
Yours sincerely,Barbara S
CMCA, AMS, PCAM Regional Manager,

The unit directly above my unit has had a contiual leak in the bathroom causing the ceiling in my unit to cave in. This is now the 3rd time this has happened. Each time cosmetic work is done but the problem is not fixed. Additionally, the my carpet now smells like sewage and my towels and bath rugs were destroyed.

Review: I was inaccurately charged $2600 out of an auto debit instead of my monthly dues. The resolution that the Galman Group suggested? File a dispute with your bank and wait 10 days for your money. No offer to overnight me a bank check. No offer to reimburse me for any fees I incur due to returned checks. I had even confirmed prior to the auto debit that ONLY the monthly dues would be taken out of my account.Desired Settlement: I would have liked a bank check overnighted to me.

Business

Response:

This homeowner was seriously in arrears with their maintenance fees to their Association, and, after they ignored numerous letters from both the Association and the Association’s attorney and failed to attend a default hearing, their checking account was frozen by their bank pending a levy. The homeowner sent a friend with a certified check to the attorney’s offices to pay the judgment and the Court was notified electronically that the judgment had been satisfied and the levy could be lifted. The homeowner also asked to enroll in the Association’s auto-debit program and filled out the appropriate form. ACH debits the checking account on the 3rd of each month, and, unless the homeowner has specifically stated on the form that only maintenance fees are to be taken out, the auto debit will be for any outstanding amount on the account. As the check delivered to the attorney’s office had to be forwarded to the management office, the outstanding balance was still being carried on the account, and hence was captured in the auto debit. Now that the certified check has been received and deposited, we will be happy to issue a refund to the homeowner.

[redacted], CMCA, AMS, PCAM

Regional Condominium Manager

The Galman Group

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Creating Great Places To Live

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I STILL HAVE NOT RECEIVED MY MONEY BACK.

Regards,

Business

Response:

A check was mailed out to **. [redacted] on February 11, 2014.

[redacted], CMCA,

AMS, PCAM

Regional Condominium

Manager

The Galman

Group

[redacted], PA [redacted]

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Creating

Great Places To Live

This business moved into our complex 3/2014. Acquiring several apartment complexes in the surrounding area, they did not renew Leases, having a goal to renovate and redesign. Some tenants were permitted another year through a technicality. My obligation to this business was almost quadrupled, thus assuring I might be unable to continue in this complex. Tried to acquire funds to transition to another unit though not pleased with their new product. Ultimately put out after 20 years, the man who came to dislodge me followed me around the apartment, watching carefully and continually telling me I would have my possessions. He lied. This business was told by telephone in conversations with Property Managers on four occasions, beginning 12/12/2014 through 1/21/2015, that I needed my things and was attempting to locate reliable movers to retrieve my property. One acknowledged this on second call, saying "I know". Finding no one in my neighborhood, Roxborough, Phila., PA, finally located prospective movers at my then location on City Avenue. Everything was arranged. Move my things into a larger storage unit, incorporating my property from current storage unit at a very reasonable cost. Upon notification 1/21/2015 that I was ready to remove my property, Property Manager happily informed me my things were gone. "Where?" She would not answer but repeated once again my things were gone and that I had 30 days to get my things. Twenty years of a rebuilt life is not abandoned! Galman stole my clothing, leather jackets, things I kept from Mom and Dad - her Bible, our recipes, his watch, tie and tie tack. My Bibles. Gifts from friends, family and employers. Collectibles, electronics, personal files, medical records, furniture left me by my now deceased friend of twelve years. Gifts I had given him and the flag from his military funeral! Memories of a precious friend, the only feline buddy I ever knew, which my friend found at a Pet Shop in Gilbertsville, PA. Photographs, personal ID from my friend, his son and myself. These people stole things, my stuffed animal collection - again acquisitions and gifts from my friend and co-workers - which can never be replaced! Writer and photographer, these people stole my equipment and years of writing, actual and projected. Several hundred DVDs - including Biblical epics old and new. Bible on tape, CD and DVDs. My precious copy of "The Bodyguard" with W[redacted] H[redacted]'s beloved "I Will Always Love You" video, a song I had given to honor and pledge my love and devotion to my Lord Jesus Christ. These people stole my clothing, accessories, beautiful, quality jewelry acquired at very good prices over 20 years. They took my Mom's beautiful locket, given to me when I was small and into which I placed a lock of her hair. They stole my entire work history, resumes, payment records, tax returns. They stole $30 in laundry money, coin collection acquired over several years. They took all my music, CDs, tapes, ministry materials which I purchased and also given to me. A guitar which Mom and Dad gave me, my very first! Christmas ornaments, a beautiful little Christmas tree purchased by my friend's wife, who passed away in 1994, fully equipped with lights, ornaments and some we added. I would get it out and set up each Christmas and my dear friend would turn on the lights to greet me as I returned from work each evening. In short, these people stole my entire past, present and possibly my future as I try to find things I formerly possessed. Still wearing a Winter leisure sweatsuit purchased 12/2/2014, I am unable to shop and find things that fit since my things came primarily from catalogs and sizes have now changed, clothing is smaller. My business suits, slacks, everything was purchased with care to move into any required appearance. Beautiful tailored dresses, shoes, shirts, blouses, gone. These people managed to completely destroy my life as I am now left with much debt simply trying to live, as I did then. Should be working, producing and helping others, these people have ended that goal and dream. They took all my books and reference materials. I simply cannot conceive such mean-spirited, nasty actions when my friend, his family and finally myself were model tenants. Rent was often paid in advance as we didn't want Property Owners to suffer loss. People vacated, violating Leases and destroying property. My family and my friend and I were always conscientious and considerate of others' time, efforts and property. Today I still wear that 12/2/2014 suit. While all this went on, I had sustained a stress fracture to right side of right foot on 12/5/2014. Wearing a cast and boot, I was in no position to haul furniture and boxes down four flights of steps which included steps leading to parking lot. This has been and continues to be a nightmare for me. Still wake up in the middle of the night remembering and wondering how people could be so callous, cruel and inconsiderate. Yes, heartbreak! As though I never lived. This was the eighth time my family and I suffered loss, the second time for me. These people will insist I had 30 days to retrieve my property. They were alerted four times that I needed my things and was coming for them. Now, this business has not been made whole, but they have profited nicely by acquiring their property AND mine. This is illegal and immoral! They were entitled to their property, they were not authorized or entitled to seize mine. Unlawful, double enrichment is the legal terminology. On 1/30/2015, at the advice of a local representative, Personal Criminal Complaint was filed. Have since contacted five attorneys. The fifth will help for a possible cost totaling $1,100. No too bad - if finances are available. What now, Galman Group. There is only one testimony I will ever be able to give on your behalf - not a positive one I'm afraid!! Oh, yes, ever heard of the biblical law of Sowing and Reaping? You reap what you sow more than you sow, longer and later than you sow.