Complaint: [redacted] I am rejecting this response because: The story did not quite go that way I called less than 24hrs after placing the order to cancel my orderI was told from India (where the call center is) that they would e-mail the manufacturer to "HOLD" the order I wanted the order canceled! Due to the vendors outsourcing and lack of communication skills I am paying the price for something I do NOt want!! and the manufacturer didnt get the email in timeI have spoken to the manufacturer and they told me that Decorprice should have called them instead of emailing since they do not check their emails.Also the mirror add on was after the fact since due to lack of Decorprice communication the vanity had been shipped and they tried to add on the mirror to my orderand YES I did decline the add on as it was costing me $more than it should Regards, [redacted]
We are working actively with the customer and are replacing the fixture for the customerwe will speak to the customer directly again and make sure he is satisfied with the replacement
Hello Sir,Customer initially placed order online for Vanity onlyOur website offers the option of purchasing mirror along with vanity but customer selected NO for the Mirror optionLater customer called again and said she wants to have mirror as well with the vanityWe politely informed the customer that we would check with the manufacturer and let her know the cost of shipping mirror separatelyWe called manufacturer and asked if mirror can be shipped with the vanity to which they replied the order for vanity had been sent for shipping and hence mirror cannot go with it, it has to be shipped separately which would cost $This is because mirrors ship common carrier to avoid shipping damageWe informed the same to the customer and she asked to cancel the orderWhen we called manufacturer they said vanity already shipped and there will be 20% restocking fees if the order gets cancelledSame thing communicated to the customer and she refused to pay charges for shipping the mirror and declining to pay the restocking fee as wellPlease let us know if you need any more information.Regards,MaxManager - Decorprice.com
Complaint: [redacted] I am rejecting this response because:I will close the complaint once I received the refund I have not been satisfied with communication thus far In fact, no action was taken until I involved both my bank, and the Revdex.com Therefore, I will keep both agencies involved until this matter is resolved to my satisfaction If customer service would have been more responsive in my previous attempts to solve the issue at hand I would not have had to bring in outside parties Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I was told that I'll receive the back ordered product by end of March and now it's April 7th and also no guaranteeI need to know the guaranteed delivery date as it will be more than weeks delay and what if the item is discontinued or cannot be supplied anymorePlease take out the guess work and give a definitive delivery date or cancel the whole order and refund my full money Regards, [redacted]
As stated in our response, we tried the best we could to accomadate the customerHowever the manufacturer does not ship out mirrors separately from the cabinetsthey made an exception for the customer but obviously there is a charge to itwe understand customer's frustation but shipping mirrors by itself is expensive in the ecommerce world
Complaint: ***
I am rejecting this response because: The issue that I am having is that I purchased an item on the *** webpage at the advertised price
($637.56). The order was filled and my card was held for that amount. Subsequently the charge was released and the order unfilled. When I spoke to (Max) the representative from the Company (DécorPrice) who fills the orders for ***, he stated that it must have been a mistake by their Pricing Department and accepted no accountability for the misrepresentation. The *** price was later increased from ($637.56) to ($998) on the webpage, but when I spoke to the Décor representative, he offered me the product for $1350. In both situations above, DécorPrice failed to deliver the goods at the price offered on the webpage. In this circumstance I feel that Décorprice has violated “Bait and Switch” Advertising laws. This fraudulent business practice harms consumers because it offers (baits) a product at a lower price and then when the consumer attempts to purchase, the initial price is countered with a much higher price (switch) Consumer laws consider this practice fraudulent because the distributor never intended to sell the product at the advertised price which was further evidenced by the representatives verbal offer of $1350.00
Regards,
*** ***
Please check with the customerWe have shipped the fans and also spoke to the customer and she is ok with the fansSorry for the non response to you but we made sure customer gets the fans she ordered
Complaint: ***
I am rejecting this response because: My request was NOT accommodated as I wanted the order cancelled on Sept 1, @ 9am MT (order was initially placed Aug 31, @ 7pm MT) Instead the vendor FAILED to fulfill my cancel request and then after the fact tried to ship the mirror separate from the vanity which obviously costed WAYY more than as a package deali just wanted the order CANCELED!!!! All this would have been avoided if the vendor would have simply cancelled my order when I called to cancel it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The remaining items have been received
Regards,
*** ***
Customer made an offer for $per fanwe rejected the offerCustomer never placed order at the price stated on the websiteIf yes, please email us order confirmation
Complaint: [redacted]
I am rejecting this response because:As I mentioned in my complaint that when I ordered they indicated that items will shipped by March 12th but even the partial items that they sent were delayed by 3 to 4 days. But I'm giving them one more chance to provide me a definitive date of shipment of the back ordered items then I'm willing to receive them.. But If they can't provide me a definitive date , they need to cancel the whole order including the items they already shipped at no charge as they failed. I can't use the partial order as these items need to be installed all together in an area. Please let me know if they can send the back ordered items by a definitive date or cancel the whole order at no charge and also provide me the return label to ship back the items that I received and they issue full refund of the money.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I was told that I'll receive the back ordered product by end of March 2017 and now it's April 7th and also no guarantee. I need to know the guaranteed delivery date as it will be more than 3 weeks delay and what if the item is discontinued or cannot be supplied anymore. Please take out the guess work and give a definitive delivery date or cancel the whole order and refund my full money.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The story did not quite go that way. I called less than 24hrs after placing the order to cancel my order. I was told from India (where the call center is) that they would e-mail the manufacturer to "HOLD" the order. I wanted the order canceled! Due to the vendors outsourcing and lack of communication skills I am paying the price for something I do NOt want!! and the manufacturer didnt get the email in time.. I have spoken to the manufacturer and they told me that Decorprice should have called them instead of emailing since they do not check their emails.Also the mirror add on was after the fact since due to lack of Decorprice communication the vanity had been shipped and they tried to add on the mirror to my order. and YES I did decline the add on as it was costing me $300 more than it should.
Regards,
[redacted]
Hello Sir,Customer initially placed order online for Vanity only. Our website offers the option of purchasing mirror along with vanity but customer selected NO for the Mirror option. Later customer called again and said she wants to have mirror as well with the vanity. We politely informed the...
customer that we would check with the manufacturer and let her know the cost of shipping mirror separately. We called manufacturer and asked if mirror can be shipped with the vanity to which they replied the order for vanity had been sent for shipping and hence mirror cannot go with it, it has to be shipped separately which would cost $550. This is because mirrors ship common carrier to avoid shipping damage. We informed the same to the customer and she asked to cancel the order. When we called manufacturer they said vanity already shipped and there will be 20% restocking fees if the order gets cancelled. Same thing communicated to the customer and she refused to pay charges for shipping the mirror and declining to pay the restocking fee as well. Please let us know if you need any more information.Regards,MaxManager - Decorprice.com
Complaint: [redacted] I am rejecting this response because: The story did not quite go that way I called less than 24hrs after placing the order to cancel my orderI was told from India (where the call center is) that they would e-mail the manufacturer to "HOLD" the order I wanted the order canceled! Due to the vendors outsourcing and lack of communication skills I am paying the price for something I do NOt want!! and the manufacturer didnt get the email in timeI have spoken to the manufacturer and they told me that Decorprice should have called them instead of emailing since they do not check their emails.Also the mirror add on was after the fact since due to lack of Decorprice communication the vanity had been shipped and they tried to add on the mirror to my orderand YES I did decline the add on as it was costing me $more than it should Regards, [redacted]
refund was already issuedif you dont see the refund by wednesday, let us know
We are working actively with the customer and are replacing the fixture for the customerwe will speak to the customer directly again and make sure he is satisfied with the replacement
Hello Sir,Customer initially placed order online for Vanity onlyOur website offers the option of purchasing mirror along with vanity but customer selected NO for the Mirror optionLater customer called again and said she wants to have mirror as well with the vanityWe politely informed the customer that we would check with the manufacturer and let her know the cost of shipping mirror separatelyWe called manufacturer and asked if mirror can be shipped with the vanity to which they replied the order for vanity had been sent for shipping and hence mirror cannot go with it, it has to be shipped separately which would cost $This is because mirrors ship common carrier to avoid shipping damageWe informed the same to the customer and she asked to cancel the orderWhen we called manufacturer they said vanity already shipped and there will be 20% restocking fees if the order gets cancelledSame thing communicated to the customer and she refused to pay charges for shipping the mirror and declining to pay the restocking fee as wellPlease let us know if you need any more information.Regards,MaxManager - Decorprice.com
Complaint: [redacted] I am rejecting this response because:I will close the complaint once I received the refund I have not been satisfied with communication thus far In fact, no action was taken until I involved both my bank, and the Revdex.com Therefore, I will keep both agencies involved until this matter is resolved to my satisfaction If customer service would have been more responsive in my previous attempts to solve the issue at hand I would not have had to bring in outside parties Regards, [redacted]
Hi there,Items were already shipped out to customerWe have communicated the tracking numbers to the customer as well***
Complaint: [redacted] I am rejecting this response because: I was told that I'll receive the back ordered product by end of March and now it's April 7th and also no guaranteeI need to know the guaranteed delivery date as it will be more than weeks delay and what if the item is discontinued or cannot be supplied anymorePlease take out the guess work and give a definitive delivery date or cancel the whole order and refund my full money Regards, [redacted]
As stated in our response, we tried the best we could to accomadate the customerHowever the manufacturer does not ship out mirrors separately from the cabinetsthey made an exception for the customer but obviously there is a charge to itwe understand customer's frustation but shipping mirrors by itself is expensive in the ecommerce world
Complaint: ***
I am rejecting this response because: The issue that I am having is that I purchased an item on the *** webpage at the advertised price
($637.56). The order was filled and my card was held for that amount. Subsequently the charge was released and the order unfilled. When I spoke to (Max) the representative from the Company (DécorPrice) who fills the orders for ***, he stated that it must have been a mistake by their Pricing Department and accepted no accountability for the misrepresentation. The *** price was later increased from ($637.56) to ($998) on the webpage, but when I spoke to the Décor representative, he offered me the product for $1350. In both situations above, DécorPrice failed to deliver the goods at the price offered on the webpage. In this circumstance I feel that Décorprice has violated “Bait and Switch” Advertising laws. This fraudulent business practice harms consumers because it offers (baits) a product at a lower price and then when the consumer attempts to purchase, the initial price is countered with a much higher price (switch) Consumer laws consider this practice fraudulent because the distributor never intended to sell the product at the advertised price which was further evidenced by the representatives verbal offer of $1350.00
Regards,
*** ***
Please check with the customerWe have shipped the fans and also spoke to the customer and she is ok with the fansSorry for the non response to you but we made sure customer gets the fans she ordered
Complaint: ***
I am rejecting this response because: My request was NOT accommodated as I wanted the order cancelled on Sept 1, @ 9am MT (order was initially placed Aug 31, @ 7pm MT) Instead the vendor FAILED to fulfill my cancel request and then after the fact tried to ship the mirror separate from the vanity which obviously costed WAYY more than as a package deali just wanted the order CANCELED!!!! All this would have been avoided if the vendor would have simply cancelled my order when I called to cancel it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The remaining items have been received
Regards,
*** ***
The backordered items will ship by April 7th
Customer made an offer for $per fanwe rejected the offerCustomer never placed order at the price stated on the websiteIf yes, please email us order confirmation
Complaint: [redacted]
I am rejecting this response because:As I mentioned in my complaint that when I ordered they indicated that items will shipped by March 12th but even the partial items that they sent were delayed by 3 to 4 days. But I'm giving them one more chance to provide me a definitive date of shipment of the back ordered items then I'm willing to receive them.. But If they can't provide me a definitive date , they need to cancel the whole order including the items they already shipped at no charge as they failed. I can't use the partial order as these items need to be installed all together in an area. Please let me know if they can send the back ordered items by a definitive date or cancel the whole order at no charge and also provide me the return label to ship back the items that I received and they issue full refund of the money.
Regards,
[redacted]
The price was incorrectly posted by [redacted] and not us. We have reached out to [redacted] and have them update prices on their end
Complaint: [redacted]
I am rejecting this response because: I was told that I'll receive the back ordered product by end of March 2017 and now it's April 7th and also no guarantee. I need to know the guaranteed delivery date as it will be more than 3 weeks delay and what if the item is discontinued or cannot be supplied anymore. Please take out the guess work and give a definitive delivery date or cancel the whole order and refund my full money.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The story did not quite go that way. I called less than 24hrs after placing the order to cancel my order. I was told from India (where the call center is) that they would e-mail the manufacturer to "HOLD" the order. I wanted the order canceled! Due to the vendors outsourcing and lack of communication skills I am paying the price for something I do NOt want!! and the manufacturer didnt get the email in time.. I have spoken to the manufacturer and they told me that Decorprice should have called them instead of emailing since they do not check their emails.Also the mirror add on was after the fact since due to lack of Decorprice communication the vanity had been shipped and they tried to add on the mirror to my order. and YES I did decline the add on as it was costing me $300 more than it should.
Regards,
[redacted]
Hello Sir,Customer initially placed order online for Vanity only. Our website offers the option of purchasing mirror along with vanity but customer selected NO for the Mirror option. Later customer called again and said she wants to have mirror as well with the vanity. We politely informed the...
customer that we would check with the manufacturer and let her know the cost of shipping mirror separately. We called manufacturer and asked if mirror can be shipped with the vanity to which they replied the order for vanity had been sent for shipping and hence mirror cannot go with it, it has to be shipped separately which would cost $550. This is because mirrors ship common carrier to avoid shipping damage. We informed the same to the customer and she asked to cancel the order. When we called manufacturer they said vanity already shipped and there will be 20% restocking fees if the order gets cancelled. Same thing communicated to the customer and she refused to pay charges for shipping the mirror and declining to pay the restocking fee as well. Please let us know if you need any more information.Regards,MaxManager - Decorprice.com
We spoke to the customer and sent her the return labels. As soon as the fans are returned, monies will be refunded