The Golf Almanac

This client had done business with us twice before, in 2013 and 2014. Since that time, we have updated our data entry system and had to input many old clients manually. Somehow this former client's contact information made its way back into our system again by mistake. We have marked him "DO NOT CONTACT" in our new system so it should not be a problem anymore going forward.

There is no instance of false advertising here. The very first line of our very first contact with *** is, "My company is publishing BUSINESS directories...", which is precisely what we do. The Golf Almanac contains articles of interest for golfers, as well as a business directory which is located in the back of each book, and references businesses ads throughout the book with their corresponding page numbers. We do not, and would not ever claim to provide the private contact information of club members to our advertisers. We are not sure how the client came to believe this was so, but it was never suggested by us. Please find the attached emails for history of correspondence. It's all right there. Thank you.

We are happy to hear of your good experience with us, ***! Thank you for your review!

Hello ***,

These books were mailed out to the six clubs on April 5th, 2018, and all were confirmed received by the clubs by April 9th, 2018. Please follow this link for the shipping and received receipts ***
One thing you may have missed, while perusing all the untruths about us on the internet, is the very first paragraph of our Revdex.com business page. It states that our publication goes through the pro shops in these clubs, and often times the front office of the club has no awareness of that. They are dealing with their members and events and things of that nature, and are too busy to be caught up with what publications may or may not be available in their pro shops; something that could've been easily cleared up had you picked up the phone rather than filing a chargeback right away.
Secondly, we have a well-written, clearly-stated contract, which you signed, that informs our clients of what we promise to deliver as well as what is expected of them. There are clear statements of our policy, "no cancellations are accepted" directly beneath your signature.
We built you a beautiful ad which appears on page 11 of the publication, and these books have been in the clubs for the past 3 months. Yet, you filed a chargeback against us two days after purchase on February 8th, 2018, which was closed in our favor. You then filed an arbitration against us on March 22nd, 2018, which was also closed in our favor. Your ad is in the book, the books are in the clubs. We have held up our end of the bargain despite your attempts to break the contract and now, to sully our name.
I would advise you in the future not to believe everything you read on the internet. Most of the negative comments you might read about us online are from impatient customers who have not been in contact with us and came to their own, erroneous conclusions. The production process for a publication of this nature takes time. You filed a chargeback two days after purchasing your ad which we had already begun work on. Are we to spend our time creating top-shelf advertisement for your company without being compensated?
The bottom line here is that we provided a service, which we are still providing to this day, and we expect to be paid for our work. Even your credit card company agrees with us. Follow this link *** for the official statement from the credit card processor showing that the chargeback/arbitration was closed in our favor, and we, the merchant, will retain the funds of the disputed transaction. Again, we wish you the best of luck with your ad and we will not be contacting you again in the future.

Hi ***

Thank you for your review! It was our pleasure to serve you. We look forward to bringing you some new business this year and we'll see you again next year! Have a great day!

We're glad to hear that, *** It's been a pleasure working with you through the years. Thanks for your testimonial!

Please follow this link for the complete history of email correspondence between Mr. and our representative: *** This client purchased his ad through email on January 29th, 2018; there was never a preceding phone conversation. He then provided us with his ad copy the following day, January 30th. We then sent his completed ad back to him the next day, January 31st. The first phone conversation took place on February 16th, when he contacted us requesting a copy of the book. Our rep assured him that we have all we need from him, and that he will be receiving a copy of the book containing his advertisement when the books are released. He was satisfied with that conversation. Three weeks later, on Friday, March 2, after business hours, his secretary left a voicemail requesting a callback. After the weekend, our rep returned the secretary's call to find both she and Mr. on conference call with her. He was then sarcastic and demeaning (as he also was in his emails - see link), and now falsely claiming that he was told the project would release before April. This is simply untrue. There had been no previous discussion about that, and since this project's inception, it was never going to release before April. After that phone call with our rep, our general manager then contacted Mr. to discuss his issues, and when questioned about where and when he left these 5 other voicemails, as he alleges in his complaint, Mr. simply stated that he had his secretary leave a voicemail on Friday, March 2, and that he had also sent several emails. He was unable to answer a direct question about the 5 other voicemails he supposedly left. What's more, there was no mention of any of these supposed voicemails in the email correspondence between him and our rep, which our rep was constantly replying to. One would think that if he was not receiving a response from these supposed voicemails, yet he was receiving constant email replies, he would have brought them up and inquired as to why they were not being returned. We're also curious to know what phone number this alleged "SMS" message was sent to, as no one at our company ever gave him a cell phone number. If he does have proof of this text message, and the number it was texted to, we invite him to post it here. Finally, there was never any contact from his credit card company with our office regarding any claim that may've been started by him. The bottom line here is that Mr. completely fabricated stories, making bold, false claims about our rep not returning his contacts (which the email chain contained in the above link proves otherwise), in order to smear our reputation and initiate a refund. We are happy to refund his money (and have done so - follow link for attached receipt as well) as our company does not wish to have any dissatisfied customers. It is unfortunate that he felt the need to attempt to smear our name in order to get his way; however, it is our company policy to try and satisfy every customer in whatever way brings them satisfaction regardless of the circumstances. Finally, the customer had signed all his paperwork and agreed to all our stipulations there within, including "printing dates may vary" (follow link to find signed paperwork).